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Enquiries/Recommendations Buying directly from Lenovo Malaysia website?

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lancelot567
post Sep 13 2021, 12:05 PM

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QUOTE(siacw04 @ Sep 13 2021, 11:32 AM)
Die die say their proof in the website which they already tempered even I send the email summary.
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Got fedup with them and complain to KPDNHEP and receive 10% discount offer.
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About RM 500 difference for 512 Gb and 1TB , is 10% able to cover this?


lancelot567
post Sep 13 2021, 12:53 PM

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QUOTE(afiqsabri @ Sep 13 2021, 12:46 PM)
Valid point… I wonder how they calculate them… should’ve been 15-20% with the hassle huhu
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Our word against big corporation.

Lesson learnt , I screenshot every details at the order page,

CPU, Memory, screen, SSD, just to play safe.

But if there is any dispute I will return it and buy a new one.




lancelot567
post Sep 13 2021, 02:22 PM

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QUOTE(afiqsabri @ Sep 13 2021, 01:04 PM)
Usually the first mail you receive from lenovo is from Customer Service Team where your order summery is. This contains the exact configuration of  what you’ve ordered.
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Mine only have part number, without any details, click on details, only show Order Visibility Portal.


lancelot567
post Sep 16 2021, 04:43 PM

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QUOTE(afiqsabri @ Sep 16 2021, 02:15 PM)
Still waiting for my so called local agent to sent my laptop…haih….
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is UPS right, mine stucked at the custom for 2 days.

But this is lucky , my another shipment some plastic container from china, stuck since 5th September.

lancelot567
post Sep 16 2021, 04:46 PM

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QUOTE(LostAndFound @ Sep 16 2021, 04:09 PM)
No more 3070 in stock for MY. Even got people with confirmed orders who got cancelled. Stock issues I guess.
Thanks, so RAM is 16GB? Mine is like yours but 32GB RAM, warranty 1 year onsite. Maybe the shortage for mine is due to the 32GB ram then.....
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Yes no more stock, for 3070, but custom to build since August only have 3050/ti option and 16GB ram max.

Early bird get to have more option to customize.


lancelot567
post Sep 16 2021, 04:53 PM

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QUOTE(cfc @ Sep 16 2021, 10:31 AM)
anyone has the latest code apart from the the LENXHSBC
couple days ago there is a code auto showing on the laptop page and it has better discount rate than LENXHSBC. Too bad i didnt copy it down. It was quite a long code , something related to SEPT
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I tried the September code, it seems like it is more expensive than other code.

SEPTDEALS, only offer 3%, maybe the one in your cart can get more discount.








lancelot567
post Sep 17 2021, 07:44 AM

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QUOTE(Melon @ Sep 16 2021, 11:23 PM)
it's time for me to summarise the chronological events of my purchase:

25th Aug - placed an order online (Legion 5 Pro 16ACH6 - Build Your Own, spec: RTX3050Ti, Ryzen 7 5800H, 1TB SSD, 16GB DDR4)
26th Aug till 30th Aug - checking and following up everyday with CS on why there's no order found in OVP  vmad.gif (the ORDER is NOT FOUND, pls do not mistaken with shipping date not updated)
31st Aug, morning -  ranting.gif escalated my unpleasant experience to CS and demand them to rectify on the same day. CS told me my order is stuck in the system due to Windows 10 Home version - don't ask me why
31st Aug, evening - my order is processed and went through. The order date changed to 31st instead of 25th  doh.gif
7th Sept - Expected shipment (30th Nov) and arrival date updated (7th Dec).
8th Sept, morning - I felt that the shipment date is taking too long so i requested for an earlier date via chatbot. (receive by 15th Oct)
8th Sept, late night - received an email stating my request is successful. New shipment date will be 26th Sept.

after that, perhaps it has become a habit that i check my status everyday. Heard many experienced shipment dates moving back and forth.

15th Sept, morning - my shipment date changed to 18th Sept!  shocking.gif I remained chill due to bad experiences of others on the dates.
16th Sept, today morning - my shipment date updated to today!  rclxub.gif I remained chill still as I can't believe this is true.
Today afternoon - credit card notification that my card is charged. I thought this is just the routine charge as complained by others here.
Today evening - received email from lenovo stating my shipment is out, and i've been charged. Still couldn't believe, I checked the OVP.

So, it has been shipped!!!  rclxm9.gif  rclxm9.gif

Initially, it takes months to be shipped, and now it's just within 1 month! (as a consumer, I stand by my order date to be 25th Aug)

why? I dunno why...perhaps others cancelled their order, so they have chips available, or maybe they've recorded my 'escalated unpleasant experience' and I've been tagged as a difficult customer  sweat.gif

anyway, I'll be getting my laptop A LOT sooner than expected  icon_idea.gif  thumbup.gif

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About 6-7 days, I guess you will get the laptop by end of next week..

Cut the estimated time to half. From 6 weeks to 3 weeks


lancelot567
post Sep 17 2021, 12:29 PM

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QUOTE(LostAndFound @ Sep 17 2021, 11:38 AM)
Not the best code. LENXHSBC still best currently I think. And can't fight the previous IPRICE or LENXCIMB
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Yes. LENXHSBC STILL the best

Can try WFHSALE, some item can get more discount


lancelot567
post Sep 18 2021, 11:22 AM

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I think this is the reason why some laptop is taking so long to deliver

battery shortage

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lancelot567
post Sep 20 2021, 11:03 AM

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Not sure what to do, found out they gave me Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter instead of Intel Wifi 6 AX-200 as stated in spec.

Anybody have the same issue?



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This post has been edited by lancelot567: Sep 20 2021, 11:03 AM
lancelot567
post Sep 20 2021, 11:14 AM

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QUOTE(ZM Fong @ Sep 20 2021, 11:05 AM)
you're not the 1st...if they insist on Intel AX u might need to wait another 1-2months

a bit of false advertising but AX WIFI cards having shortage
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Seems like AX shortage worldwide, most of the lenovo new laptop are using realtek now,

I google this model and tons of report about having bad connection.

Will try to use it for a while and see how it goes, maybe buy a AX-200 and fix it myself.



lancelot567
post Sep 20 2021, 03:08 PM

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Fix for Realtek WIFI,

1. Change to AX200/AX210

2. Computer Management -> Device Manager -> Realtek -> Advanced -> change to B/G

3. Update driver
Update REALTEK RTL8852AE to version 6001.0.10.334
from 6001.0.10.327 (Latest driver for Legion 5 Pro)

https://pcsupport.lenovo.com/us/en/products...0Wireless%20LAN


lancelot567
post Sep 21 2021, 09:23 AM

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QUOTE(jimmy_none @ Sep 21 2021, 08:05 AM)
Have you or anyone filed a complain to Lenovo? Or just accepted it.
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Just sent an email to inform them, hopefully can get replacement soon.

So far with the new driver, it is quite stable.


lancelot567
post Sep 21 2021, 04:38 PM

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QUOTE(jimmy_none @ Sep 21 2021, 01:25 PM)
may i know the email address ? Thank you
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Got it from the web site.

1800-22-2220 or email mycs@lenovo.com
Mon – Fri 10:00 am – 5:00 pm
Closed on Public Holiday
lancelot567
post Sep 22 2021, 09:34 AM

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QUOTE(jimmy_none @ Sep 21 2021, 10:29 PM)
my wireless is mediatek mt7921. worse than realtek?
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user posted image

Some people complaint about it, if your laptop wifi chipset is not soldered you can change it easily.

Refer to this guide or you can search in youtube, many people done changing their wifi.
https://www.ifixit.com/Guide/Lenovo+Legion+...lacement/139292

This post has been edited by lancelot567: Sep 22 2021, 09:40 AM
lancelot567
post Sep 22 2021, 09:48 AM

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QUOTE(Aimer247 @ Sep 22 2021, 01:31 AM)
so you did step 3 only and update your driver, everything seems stable now?
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I done step 2, then step 3, the connection so far is ok,
my internet max bandwidth is 100mbps, so cannot test beyond that.
And I am sitting like 1 meter away from router.

Before driver update, the connection was intermittent, DC quite often , maybe because I am using WIFI6 also.

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Ordered AX210, just to make sure the performance is on par with other hardware, not worth it to let a cheap WIFI adapter ruin a few thousands laptop.

A Chain is As Strong As The Weakest Link



lancelot567
post Sep 22 2021, 09:58 AM

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QUOTE(Melon @ Sep 22 2021, 09:55 AM)
arrived in Malaysia  rclxm9.gif  rclxm9.gif
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might get it on Saturday.

Enjoy!

and thanks for the voucher code.


lancelot567
post Sep 25 2021, 06:08 PM

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QUOTE(deathbringer @ Sep 25 2021, 02:04 AM)
wow, when was this purchased? I got the Legion 7 with the exact same specs as yours in June and it was just almost RM7k after discounts. The Legion 5 Pro was also only slightly cheaper by RM200 back then. So no brainer to get Legion 7 instead. But I had to wait until last week to receive my laptop. Thank god I ordered it earlier as the prices now are crazy.

Also had issues with the laptop:

1) right speaker died right out of the box. thank god for Lenovo Support Ultimate. Tech came onsite next day to fix it.
2) Killer AX1650x wifi card is shit. Drivers are horrible, even if it has same tech as AX200. Speed keeps dropping. Had to get an Intel AX210 to solve the issue.
3) where can i buy the 300w power adapter? No place in Plaza Low Yat has it. Even Lenovo Malaysia does not sell them. They say have to special order from China. They only have the old 230w charger.
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Bought this on August 30th, received on 20th September, i think legion 7 currently only have 3060, very good deal for u to get 3070.

My wifi card is realtek, after update it is fine and problem free, but I order AX210 anyway.

Why do you need another 300W adapter, yours come with slim adapter right.

Legion 7 almost close to 8.4k now and only come with 3060, I think legion 5 pro is better deal.


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lancelot567
post Sep 25 2021, 09:36 PM

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QUOTE(deathbringer @ Sep 25 2021, 09:06 PM)
yeah, very lucky to get the 3070 version. i think they took it out (plus the 3080 option) because they have to promote the Legion 7i, which only has 3060 and 3080 version. looks like 3070 is in very short supply.

The AX210 is stable. i had the AX200 in my previous laptop, also no problems. but this killer card has bad drivers and their killer control centre is crap.

i need another adapter to leave at the office because i travel a lot and don't want to keep taking out my charger.
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If not mistaken killer is just ax200 and ax210 inside. You can try install intel driver without those buggy console app.

Chipset should be ok , only bad driver.

Few month ago was good timing to get GPU. Now have to wait for few months maybe the price will come down again and with stock available..





lancelot567
post Sep 28 2021, 09:59 AM

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QUOTE(jimmy_none @ Sep 27 2021, 11:41 PM)
may i know where you get your AX210 and how much? Is it not overkill to get AX210 instead of AX200 unless your router/modem support Wifi 6E? thank you..
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Get 5% refund and buy yourself a AX200/AX210, or you can get a cheap Asus USB Card if you worry about opening your laptop.

I bought AX210, coz I think this laptop will last till 6E is common.

I bought this for my dekstop last year and turn out inside just intel AX-200. (Last year about RM 150 only)
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