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Hardware No display after adding ram, Pc no display

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TSSupernen
post May 4 2019, 04:37 PM, updated 5y ago

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Hi all, im recently bought a new ram adata 4gb ddr4 2400mhz which is exactly the same model, capacity & frequency with my existing ram. After installing the new ram, i couldn't get any display. I've done few troubleshooting as below but still fail.

1) use single existing ram in all ram slots - success for all 4 slots.
2) use single new ram in all ram slots - no display for all 4 slots.
3) pair both rams according to my mobo manual in all ram slots combination - no display.
4) remove cmos battery, place cmos jumper at clear position with power cord unplugged and leave it at this state overnite - still no display (this is how i understand to reset cmos for my mobo from google)

The other component seems running, but i couldn't get any display.

My hardware spec as below:
Mobo: asrock b250 pro4
Ram: adata 4gb ddr4 2400mhz x 2 (1 existing, 1 new)
Psu: seasonic focus+ 850fx
Cpu: intel g4560
Gpu: rx480 8gb sapphire nitro+
Ssd: sandisk 120gb

Can anyone help me? Do i purchase a bad ram?

Thanks
nefashu
post May 4 2019, 04:45 PM

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try rub the new ram with micro fiber. maybe got dust on the golden pin
albertshinji
post May 4 2019, 04:48 PM

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Dont put in your RAM beside each other. Separate by one slot.
IccyAsd
post May 4 2019, 04:54 PM

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QUOTE(Supernen @ May 4 2019, 04:37 PM)

2) use single new ram in all ram slots - no display for all 4 slots.

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If you confirm new & old is the same model, then its new RAM faulty.
TSSupernen
post May 4 2019, 04:58 PM

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QUOTE(nefashu @ May 4 2019, 04:45 PM)
try rub the new ram with micro fiber. maybe got dust on the golden pin
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I've rub it using erazer but still fail..
TSSupernen
post May 4 2019, 04:58 PM

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QUOTE(albertshinji @ May 4 2019, 04:48 PM)
Dont put in your RAM beside each other. Separate by one slot.
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Yup i seperate it according to my mobo manual..
JasonTheGreat
post May 4 2019, 05:02 PM

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Try flash new BIOS
HalseyFrangipane
post May 4 2019, 05:05 PM

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Wouldn't this mean the new ram is faulty?
TSSupernen
post May 4 2019, 05:11 PM

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QUOTE(IccyAsd @ May 4 2019, 04:54 PM)
If you confirm new & old is the same model, then its new RAM faulty.
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Both are adata 4gb ddr4 pc-19200..both ram also have this number AD4U2400J4G17-B DDR4 2400(17) 4GX4 U-DIMM 1.2V..the only difference in the packaging is the old one hv the word "premier" but the new one not..im not sure what does it mean..
WebWalker
post May 4 2019, 05:12 PM

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If you just install just the new RAM (remove the old one). Does your system boot?

This post has been edited by WebWalker: May 4 2019, 05:12 PM
TSSupernen
post May 4 2019, 05:12 PM

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QUOTE(JasonTheGreat @ May 4 2019, 05:02 PM)
Try flash new BIOS
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Ok will try tonite
TSSupernen
post May 4 2019, 05:14 PM

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QUOTE(WebWalker @ May 4 2019, 05:12 PM)
If you just install just the new RAM (remove the old one). Does your system boot?
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All the components seem running but i couldnt get any display..
pysh
post May 4 2019, 05:14 PM

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QUOTE(WebWalker @ May 4 2019, 05:12 PM)
If you just install just the new RAM (remove the old one). Does your system boot?
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he already did that "2) use single new ram in all ram slots - no display for all 4 slots."
TSSupernen
post May 4 2019, 05:15 PM

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QUOTE(HalseyFrangipane @ May 4 2019, 05:05 PM)
Wouldn't this mean the new ram is faulty?
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I hope not..haha
HalseyFrangipane
post May 4 2019, 05:56 PM

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QUOTE(Supernen @ May 4 2019, 05:15 PM)
I hope not..haha
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Just claim warranty or exchange it since it's a faulty one? confused.gif
viqq
post May 15 2019, 10:27 AM

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Try send back to the shop you've purchased or better still bring your desktop to the shop to let them have a check/install. It's a very simple task but also time consuming if you decide to diagnose it yourself. Run memtest etc.

If you're really sure the RAMs are not faulty you can try it out in another motherboard/desktop.
TSSupernen
post May 15 2019, 06:12 PM

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QUOTE(viqq @ May 15 2019, 10:27 AM)
Try send back to the shop you've purchased or better still bring your desktop to the shop to let them have a check/install. It's a very simple task but also time consuming if you decide to diagnose it yourself. Run memtest etc.

If you're really sure the RAMs are not faulty you can try it out in another motherboard/desktop.
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I've claim the warranty. Found out it was a faulty ram. The replacement ram works like charm..
TSSupernen
post May 15 2019, 06:13 PM

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Btw thanks guys for all your advice. Appreciate it..
viqq
post May 16 2019, 09:31 AM

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👌🏼 No problem

 

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