QUOTE(Candy12 @ Nov 16 2020, 02:24 PM)
I can only be led to believe that the box you're having now is:
1) A bad batch or unwanted stock pushed to you by the online store you bought from which the seller refused to acknowledge during promotion or sales season which he/she wants to get rid first.
2) The store has fake certification from SVI official group which refused to entertain when they noticed the box ID/type when you asked them for help or the store might have fallen out from their list of official resellersover some dispute.
3) There are no other SVI box owners out there who are experiencing the same issues as yours which means your tv box unit itself is an isolated case, therefore the official group are getting suspicious thinking your box is a bootleg unit.
4) (Don't flame me
) You might be the devil in the pictures yourself being a rival imposter of some other brands trying to downplay the product imposing as a bad victim of bad after sales service. Or you could be one of AxtXo agent trying to poison the tv box industry.
Hope you don't get disappointed but backstabbing, sabotaging, cheating accusations and lies is synonymous with Malaysian society and perhaps the world now. Trust is the least people have with others right now wherever you go.
How I wish I am the devil as you described in no.4 so that I would not deal with this mess and constantly headache about this amount of money.
Feel free to pm me to get more pictures of proof and process of me going through all the complain with CS side, Facebook support, Wechat support and Shopee side.
At the moment now, I just realise that I did the very wrong thing of buying this SVI Cloud.
Wherever I describe the problem and hassles that I going through, all the community members seemed to giving the same respond that make me look bad and I am the one at fault.
Anyway, thank you very much for your reply, Candy. But your reply and the reply from Facebookgroup as well as another user in this forum which newly created account on that day made my day because it seemed that all of the accounts belong to same account.
Appreciated your reply and have a good day!