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bullshyt
post May 12 2019, 09:11 PM

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follow for updates, hope ts able to claim from hitachi they should be responsible for this case, more over it is under warranty
Roman Catholic
post May 12 2019, 10:22 PM

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QUOTE(TRAZE99 @ May 12 2019, 07:41 PM)
no la...i give them a week time to come out with something. abo i start sharing all around the social media.
don't say i dint  bagi them chance.
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Don't you worry, asal kan u bagi order aje, kami semua akan tolong viralkan. United we stand, divided we fall. 💪
Roman Catholic
post May 12 2019, 10:33 PM

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QUOTE(anon118 @ May 4 2019, 08:07 PM)
I'm just wondering... are we sure this the battery issue? Is it possible that it is maybe;
a) Battery distributor selling fake/non-original batter
b) issue of the car, in this case the Preve?

Anyway, I'm a noob... just thought I would like to spend more time understanding cars... smile.gif
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Bro.,

a) It cannot be a fake battery. If it was a fake, Hitachi representative wouldn't have come down to investigate the major issue.

If indeed truly it was a fake, TS would be promptly informed that the battery was not purchased via Authorized Dealers.

b) If indeed the Preve was the problem and not the battery itself, I think there should be more batteries exploding in various other Preve's too.

Since TS, has went to the SC and have the components tested & checked out, we can omit Preve at this juncture.

Although a noob, it's good to ask questions and learn from it. Well done.

This post has been edited by Roman Catholic: May 12 2019, 10:35 PM
Roman Catholic
post May 12 2019, 10:55 PM

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Was reviewing the pictures again and TS notes, I must say although Hitachi has the longest Warranty Period i.e. 24 months, which is 3 months longer than Century's but with this incident if not handled properly, Hitachi Battery Division might as well bungkus liao.
Roman Catholic
post May 13 2019, 07:44 AM

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Now that I've thought throughly, this is an excellent case study and it could even be a precedent.

TS, please keep everyone posted.

Zot
post May 13 2019, 07:58 AM

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This is way worse than my battery explosion. It is like decapitation.

Hitachi should have paid the repair bill. It is small amount for them to regain customer confidence.
ayamxxx
post May 13 2019, 08:13 AM

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I have used this Hitachi battery brand last time, since the car is viva, battery size is small, the warranty was 1 year only. Happened back in 2016.

After 8th month, the battery k.o, able to claim brand new same battery.
KennyKB
post May 13 2019, 09:00 AM

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In this age of social media Hitachi would be smart to settle this quickly but small minds can destroy a big business.

Roman Catholic
post May 13 2019, 09:29 AM

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QUOTE(TRAZE99 @ May 12 2019, 07:44 PM)
my car nothing wrong,wiring,alternator charging fine.i send to sc have them check out.
they even come out written words on paper to  support my claim.
i did send a copy to hitachi representative as proof,if he want to start main blame game.(but after i send,he kept quiet).
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TS, I have a question. Is there any other expressed evidence from Hitachi like a Warranty Card, which says 24 months Warranty Period ?

I know it sounds silly when it's written on the battery 2 Years I think, but I've encountered Delears telling me it's 18 months verbally for another battery brand but upon checking the Warranty Card it's only 12 months ???

This post has been edited by Roman Catholic: May 13 2019, 09:31 AM
TSTRAZE99
post May 13 2019, 08:04 PM

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QUOTE(Roman Catholic @ May 13 2019, 09:29 AM)
TS, I have a question. Is there any other expressed evidence from Hitachi like a Warranty Card, which says 24 months Warranty Period ?

I know it sounds silly when it's written on the battery 2 Years I think, but I've encountered Delears telling me it's 18 months verbally for another battery brand but upon checking the Warranty Card it's only 12 months ???
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Ada purchase invoice ma...stated 2 years .... usually is the manufacturer that give warranty instead of shop .
TSTRAZE99
post May 13 2019, 08:08 PM

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QUOTE(KennyKB @ May 13 2019, 09:00 AM)
In this age of social media Hitachi would be smart to settle this quickly but small minds can destroy a big business.
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I give them till tomorrow 14th ,if no reply ,than start share at social media lo.creat awareness
Roman Catholic
post May 13 2019, 08:12 PM

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QUOTE(TRAZE99 @ May 13 2019, 08:04 PM)
Ada purchase invoice ma...stated 2 years .... usually is the manufacturer that give warranty instead of shop .
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Oh I see, thank you for clarifying that.

For my battery purchases, the Authorized Dealers invoice does not need to indicate the Warranty Period. Neither is the warranty period written on the battery.

The warranty period is already indicated on the Warranty Card itself, that comes with the new battery.

Different practices.
fireballs
post May 13 2019, 08:38 PM

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https://www.propertycasualty360.com/2013/01...=20190413083114

potentially from loose connector


SleeplessEyes
post May 13 2019, 09:29 PM

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QUOTE(TRAZE99 @ May 13 2019, 08:08 PM)
I give them till tomorrow 14th ,if no reply ,than start share at social media lo.creat awareness
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Put a Facebook link here so that others can follow and help share also
Viral it until World Of buzz catches your fb site.
lowya
post May 13 2019, 09:39 PM

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QUOTE(fireballs @ May 1 2019, 12:39 AM)
Wow u really lucky. It's a reminder that lead acid battery do create hydrogen and is vented out if overpressure. In your case could be due to the vent blocked
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is there a hole/vent for gas release out? share pic?
lowya
post May 13 2019, 09:45 PM

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QUOTE(kluseng @ May 4 2019, 11:20 AM)
Better than tribunal tell them you will do a Facebook post and viral it if they refuse. Who will dare to use Hitachi battery? The days when consumers are powerless against dodgy manufacturers are gone.
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he already viralled it, so the (reputation) damage is done, perhaps no incentive/justification for them to compensate TS already. Had TS assist (reputation) damage control, he would probably be compensated.

This post has been edited by lowya: May 13 2019, 09:45 PM
TSTRAZE99
post May 14 2019, 12:10 AM

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QUOTE(lowya @ May 13 2019, 09:45 PM)
he already viralled it, so the (reputation) damage is done, perhaps no incentive/justification for them to compensate TS already. Had TS assist (reputation) damage control, he would probably be compensated.
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my viral just closed group jer.....not yet until so geng whole world know.
TSTRAZE99
post May 14 2019, 12:12 AM

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QUOTE(fireballs @ May 13 2019, 08:38 PM)
as mentioned...even after explosion (can see in the picture),the connector is holding tight to the battery.when they pinjam me a used battery,they need spanar to open it up.
fireballs
post May 14 2019, 01:11 AM

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QUOTE(lowya @ May 13 2019, 09:39 PM)
is there a hole/vent for gas release out? share pic?
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user posted image
Roman Catholic
post May 14 2019, 07:06 AM

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QUOTE(TRAZE99 @ May 13 2019, 08:08 PM)
I give them till tomorrow 14th ,if no reply ,than start share at social media lo.creat awareness
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Hi TS, I was wondering about this, when was the last time that the exploded battery was inspected for periodic maintenance or serviced, after it was bought & installed ?

This post has been edited by Roman Catholic: May 14 2019, 07:07 AM

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