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> ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla

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teamjoker
post Nov 9 2020, 02:27 PM

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QUOTE(YYK9819 @ Nov 9 2020, 03:39 AM)
😓 i just bought it few days ago, means i have to wait till next year only get my laptop
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almost wanted to order till I read this thread. wow also very long wait.
teamjoker
post Nov 9 2020, 06:48 PM

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QUOTE(Prince J @ Nov 9 2020, 06:20 PM)
All orders are fully tested before delivery.
Hi farkmylife, our tech support can assist on this, 0182618599 (Whatsapp)
Hi, can I have your order number to check for you?
The Ryzen 4800H stock has arrived at our warehouse today, and another two batches of AMD stock are arriving mid and end of this month.
ONYX V is similar to prodigy, slightly thicker but comes with better cooling.
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Thank you for your update.
teamjoker
post Nov 11 2020, 07:41 PM

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QUOTE(Prince J @ Nov 11 2020, 07:06 PM)
Yes yours is in progress.

For our early buyers who have been waiting, feel free to request FREE samsung 512gb ssd upgrade and FREE 63Wh battery upgrade (11.11 promo) with our team. smile.gif
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Tonight I plan to order. From the website right? Actually I like your response here. Very friendly and helpful. Thank you.
teamjoker
post Nov 12 2020, 09:16 AM

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QUOTE(fitzhex @ Nov 12 2020, 09:10 AM)
Hi, any1 owned ionic 15 here? The keyboard light issit same like ionic 14?  My office just bought ionic 14 but for my taste the light brightness kinda low even at the maximum brightness.. quite hard to type and look for words as the light doesn't really help much
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I just ordered the 15. Looks like the keyboard backlight not bright enuff? When I get it, I will compare against the Dell latitude and comment.
teamjoker
post Nov 12 2020, 02:29 PM

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QUOTE(gerald1234123 @ Nov 12 2020, 01:37 PM)
hi may i ask why did the screen appeared to be discolored in one side of the screen? this is Raven SE from illegear with less than 1 year usage. (attachment below)

i was introduced by my friend who's using Raven. apparently his laptop battery is dead (his laptop is plugged in most of the time and rarely used the battery) once the warranty is finished + random shocking from laptop case + CMOS battery will be constantly dead with using only plug to use the laptop(every few month when it's dead, illegear employee will tell that they're not sure what's the problem, but they'll require him to bring the laptop to the shop each time it's dead to just change the CMOS battery(they won't teach how to change no matter how we request). because the replacement battery alone is RM 400+ and the problem couldn't be identified by illegear. so my friend just live with it with constant dead cmos battery every few month.

my friend case worries me a lot regarding their laptop quality. has anyone faces similar issue? i tries to search in lowyat forum but it seem like most people were saying it's pretty good built.
i'm not sure if this is normal for a laptop, but my previous acer laptop lasted for 5 year+ with no issue at all. and even the battery is not dead yet with 24 hour stayed on everyday plugged in. (i lazy turn off my laptop)
user posted image
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less than a year still under warranty why not bring to the SC and show them?
your friend got his CMOS battery changed for free every few months?
my dell latitude battery also koyak after 1 year. but dell on site support is excellent. fixed everything up within 2 working day.
teamjoker
post Nov 13 2020, 03:10 PM

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QUOTE(gerald1234123 @ Nov 13 2020, 02:50 PM)
now can we travel to other state? if no i'm currently rushing for my work so delivery will take times. having online class and everything.

but CMOS battery usually only required to change in like 5 years +? usually the whole laptop is dead even the CMOS battery is not dead yet. Laptop battery is the battery that will be depleted over time, and need to change a new Laptop battery in avg 1-3 year. but this can be minimized with pluged in usage. which my Acer laptop has proven to maximize the laptop battery usage to 5+ years.

and yes it's free for cmos battery replacement from Illegear, but it comes with unrequested "laptop cleaning" which cost him RM150 last time. but got discount RM50 after he got mad at them. and it takes them few day to change the CMOS battery (maybe to identify what's wrong with the laptop but end up with couldn't identify any problem) and he is rushing for FYP too.
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Best is to give the RMA to Prince J as mentioned for him to check. He has been very helpful.
As for the screen, no choice have to wait till CMCO over to travel.

teamjoker
post Nov 13 2020, 10:20 PM

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QUOTE(figure8 @ Nov 13 2020, 10:05 PM)
i spoke too soon.

monitor giving me another headache. it now flicker dim horizontal lines. i guess i need to sent it back for the third times.............
[attachmentid=10681685]

multiple dim lines are visible in white background at top left corner of screen.
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Maybe factory qc issue. Hope they can settle it for you final.
teamjoker
post Nov 15 2020, 12:56 PM

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QUOTE([email protected] @ Nov 15 2020, 09:04 AM)
#197695 - Order was made on 11/11, should be ready for release by later this month. We shall update you again in email & WhatsApp once it is  smile.gif
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can check for me too? #197733 order made on 11/11 too. thanks
teamjoker
post Nov 15 2020, 01:20 PM

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QUOTE([email protected] @ Nov 15 2020, 01:18 PM)
#197733 For Ionic 15 Ryzen @ 4800H processor, the stock would be arriving by mid-December as per ETA on website:

user posted image

Hence should you wish to expedite, you may contact [email protected] to change to 4600H processor option/Onyx V Ryzen instead, will assist accordingly.
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Ok thanks for the update. Appreciate it.
teamjoker
post Nov 17 2020, 11:33 AM

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QUOTE(Faichaimond @ Nov 17 2020, 10:54 AM)
Just imagine, my order was made 6 days after yours, only difference was that I chose R7-4800H. And just for that, I had to wait an extra two months (maybe longer) more than you.
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Have you got yours yet? I choose the same R7 and ETA is mid dec.
teamjoker
post Nov 23 2020, 06:29 PM

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QUOTE([email protected] @ Nov 23 2020, 06:23 PM)
#197890 - For Ionic 15 Ryzen with Ryzen 7 4800H option, we shall resume with the order processing once the stock has arrived by the middle of next month 🙏 Hope this clarifies & will keep you posted!~
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I also ordered the same. Your stock definition means the chip or the ready notebook? Thks.
teamjoker
post Nov 24 2020, 09:37 AM

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QUOTE(Faichaimond @ Nov 24 2020, 09:28 AM)
user posted image

Best to keep your expectations low tbh. I haven't got my order yet lol.
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Wow end Sept till end Nov...
teamjoker
post Nov 24 2020, 09:48 PM

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QUOTE(QuantumEdge @ Nov 24 2020, 09:31 PM)
Got my Ionic 15 Ryzen today, finally!
Thanks for the fast QC work rclxms.gif
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Congrats. Ryzen 5 4600H?
teamjoker
post Nov 25 2020, 09:38 PM

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QUOTE(jack2 @ Nov 25 2020, 09:31 PM)
The keyboard keys distance is so weird and I can't correctly type...
All upside down
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U just got yours yesterday right? Which model? The keyboard layout is not standard size?
teamjoker
post Nov 26 2020, 11:12 AM

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QUOTE(bottomfrag @ Nov 26 2020, 11:05 AM)
I'm a bit surprised by your reply. Maybe there was a misunderstanding. My point was, if it took you 4 months to get your laptop and if so suey something breaks under warranty and it takes Illegear another 4 months to fix it for you. Are you ok with that?
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We sure not ok but for those who already purchased, what choice do they have? If I kena like this, I just order a new notebook from Lenovo and carry on my life and boycott them forever. With the current social media coverage, it won't be good for their brand to delay the RMA till 4 months.
teamjoker
post Nov 26 2020, 11:13 AM

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QUOTE(jack2 @ Nov 26 2020, 10:35 AM)
Yes, got it two days ago.

The size is widen and so when I want to type A, it goes to cap look or I type S, it goes to A.
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So means not standard size keyboard.
teamjoker
post Nov 26 2020, 08:06 PM

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QUOTE(chinti @ Nov 26 2020, 07:59 PM)
Nah, previously not manufacturers problem also illegear nonstop stress testing their customers d.

So ya, as someone that experienced their service before, I will continue to advise people to think twice before getting from illegear unless they truly improve and learnt from their own mistake
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Which model did you buy? Now still using or sold off?
teamjoker
post Nov 27 2020, 09:36 PM

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QUOTE(iass95 @ Nov 27 2020, 09:08 PM)
Hello, anyone who just received their laptop mind share their order number? Because I am considering to refund to purchase lenovo laptop at 1212, urgent need laptop to work sad.gif
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which model you ordered? why not check the status with prince J
teamjoker
post Nov 27 2020, 09:38 PM

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QUOTE(chinti @ Nov 27 2020, 09:36 PM)
Can't remember the model name d but it's the worst gaming laptop I ever owned.
Now throw aside d
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sorry to hear that.
teamjoker
post Nov 27 2020, 10:09 PM

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QUOTE(chinti @ Nov 27 2020, 10:05 PM)
Previously i written in this thread about wat I experienced on the laptop before.
Overall is, first six month also got issue d
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Warranty also cannot help to fix it? I use Dell Latitude got battery problem less than 1 year but the onsite service is superb.

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