I've been using my new Onyx for almost a week. Bought it during the Raya promo as well,

Here's my spec
i7-9750H
1 x 16G ram
2 x 512 M.2 SSD
RTX 2070 MaxQ
63 Wh battery

Here is my quick noob impressions after using it for 1 week

Display
very nice IPS display. (I do hope that it's more than FHD though)

Keyboard
takes abit of use to. I came from thinkpad, which has the best laptop keyboard. It's ok once you are use to it. IMHO, a 15" laptop should not have numpads. Which lead to my next point, the touch pad position is abit off, because it's centered to the whole laptop, it should align it to the bottom of the space bar. if you get what I mean. But it's a small issue, since I mostly disable the touchpad and use mouse.

Build Quality
Build quality is ok. There is still room for improvement. When I first pick it up, I notice alot of sharp edges around the metal casing. The brush metal is a fingerprint magnet. The charger adaptor is huge comparing to the thinkpad that I'm having now. But it's a small matter.

Performance
I bought mainly I want a machine that can do 4K video editing. This laptop does not disappoint . For gaming, I did try PUBG(it was free), with max out settings, it runs butter smooth. BUT the fan noise is loud, and the metal part above the keyboard is HOT; super hot when gaming.

speaker sound
it's not good. I tried installing the sound blaster app. but the app unable to detect my sound device. I contacted Illegear and will be bringing it to them and check. Meanwhile will be using headphones


Overall
I'm satisfied with my purchase. 1 thing which I do hope this laptop has is thunderbolt connection. Other than that I'm satisfied based on the laptop specs and the price I paid.

of coz thinkpad is better. nothing beats it the keyboard on Onyx take some time to get used to. It's abit too cram to put numpad on a 14' chasis. But since I'll be plugging in a ext keyboard, it's fine for me.

did you find the solution with your problem? I having the same issue with the sound blaster connect app also. Talked to the support guy, the only way seems need to bring the laptop in which I still finding time to do it.