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 ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla

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puremoe P
post Sep 9 2019, 04:43 PM

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Hi,

Recently purchased a Raven SE-R (i7-9750H, RTX2060)

While playing Control with Ray Tracing on, high details - my CPU temp hit 97 max and GPU temp hit 86 max.

Is this normal? Not sure what to expect tbh this is like my first gaming laptop. Slightly worried since I thought the cooling for this is decent what with the triple heatpipe etc.


GPU Temp -
https://pictr.com/images/2019/09/09/56AtAu.png

CPU Temp -
https://pictr.com/images/2019/09/09/56A2tg.png
puremoe P
post Sep 9 2019, 05:36 PM

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QUOTE(ZM Fong @ Sep 9 2019, 04:56 PM)
Definitely not normal...both thermal throttling

PM me I help you check further
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PM-ed. Thanks man.

My purchase came with the free thermal paste service...now I'm wondering if they got help me to apply it or not


puremoe P
post Sep 9 2019, 05:55 PM

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QUOTE(Prince J @ Sep 9 2019, 05:53 PM)
Hi puremoe

If your unit comes with thermal grizzly kryonaut, it must be pre-applied before we deliver to you.

You may contact our support line and we will assist on the temperature issue.
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Thanks. You mean the whatsapp tech support line right?
puremoe P
post Oct 7 2019, 09:58 PM

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Hi Illegear team,

Last month I purchased a laptop by 12 months installment (RM 5,000), however when my monthly card statement came this month, there's an extra RM 7 charged to me. Supposed to pay RM 417 per month, but its showing RM 424.

Can I please get some help and clarification? I already paid the deposit so why is there extra charges?


Thanks.

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