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 ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla

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pahton
post Jun 5 2019, 09:08 AM

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QUOTE(ZM Fong @ Jun 4 2019, 11:24 PM)
Raven SE review is done, will post here tomorrow after checking. For those who are interested can get a sneak peek here
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Nice review, glad I went for this unit. Now awaiting for my unit to arrive.

This post has been edited by pahton: Jun 5 2019, 09:11 AM
pahton
post Jun 5 2019, 04:16 PM

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QUOTE(Mike3 @ Jun 5 2019, 11:40 AM)
I also just got the unit 2 days ago.
My unit will be arriving slower as i opt for the samsung 512 gb ssd
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Nice. Mine just stock ssd also need to wait till 17th
pahton
post Jul 3 2020, 10:03 PM

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Hi, would like to know if any1 have the same problem as mine below with their raven se too:

-2 weeks into having the laptop, it keep crashing and getting stuck at bios while restarting. Brought to illegear to fix ended up changing the ssd.

-Just 1 week away from 1 year of owning the laptop, same problem again, laptop just randomly crashes. Again had to bring to illegear for fixing, also the battery was bulging too. Laptop stayed there for 3 weeks with little update, end up calling illegear, was told the laptop has been fixed (changed ssd again) and was just waiting for battery to arrive (another 2-3 weeks of waiting). I decided to collect the laptop first without the battery as it was almost sem end for my bro’s classes. Just as the laptop was being setup, the crashing started randomly again. Now have to bring back again to illegear tomorrow -.-

My thoughts: Has illegear’s parts quality dropped so badly over the years? My Older Z5 had little to no problems and still working fine till today.

This post has been edited by pahton: Jul 3 2020, 10:06 PM
pahton
post Jul 4 2020, 09:32 PM

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QUOTE(Prince J @ Jul 4 2020, 02:25 PM)
Hi pahton,

Sorry of hearing about your repeating SSD issue, can we have your laptop serial number / RMA number for checking your current SSD details?

There was batch of Phison E12 SSD we used in July 2019 (about 200pcs) that has high failure rate, we are recalling these SSD from our users and swap with the latest E12S or Samsung PM981a SSD.
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Think my rma is 2006-083

Worst thing is that i was told that they swapped the ssd when i went to collect the laptop. After bringing the laptop back today i learned that i was still using the old ssd 😕
pahton
post Jul 6 2020, 12:15 PM

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QUOTE(Yasogami @ Jul 5 2020, 11:28 PM)
Mine's a Raven SE, no random crashes but battery bulging just weeks after the one year mark so not under warranty
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shit that sucks, mine was at the edge of almost 1 year luckily. hopefully the replacement batt won't have this problem again.
pahton
post Jul 6 2020, 12:18 PM

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QUOTE(Prince J @ Jul 5 2020, 02:56 PM)
Hi pahton,

Last RMA we only replaced the E12 SSD because the E12S wasn't available yet. My tech support manager will replace you a new Samsung PM981a this time.
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Thanks for the update.

Just was quite disappointed with the cs this time as 1 of the main reason i went for illegear again was the good cs.

This post has been edited by pahton: Jul 6 2020, 12:18 PM

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