Hi hyperyouth_firepower, I would recommend for you to send in the laptop to our office to perform the BIOS flashing to the latest version as improper flashing procedure will impose a risk of bricking the device.

Our office is located at Oval Damansara, KL. Kindly find the location to our place by using this link https://www.illegear.com/contact/

However for sending in the laptop, I would recommend for you to drop by between Tuesday - Friday for the shortest processing time, hope this clarifies.