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> ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla

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Uncle Slowcum P
post Dec 30 2020, 10:57 PM

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Hi Illegear,

I ordered my illegear Onyx V Ryzen (Order#198521) on 21/12/2020 and have recently contacted the illegear team to inquire about the status of my order and when it would be expected to be ready for collection. The first time i contacted them on 23/12/2020, i got a prompt response on email telling me that the "ETA for the order to be ready is 10-20 working days" and that stock would "arrive by next month". Based on this, my expectation would be mid jan. However, today on 30/12/2020 i contacted the illegear team again to get clarification about the status of my order and was told by email that the stock for my configuration will take some time to arrive and the message was "no ETA from manufacturing". I was then given an option to upgrade at a price in order to reduce waiting time. I replied saying i wanted to remain my oder as is and when further questioned about the eta, i got a reply estimating that stock would arrive "towards CNY 2021" which is around mid Feb. This is just the part when the parts arrive, assembly and testing will probably take some more time.. Using basic maths i can estimate that this is surely going to take up till late Feb (2 months) which more than 10-20 working days as stated in their emails??? Not sure why they bother to state 10-20 days if they are unable to achieve this. I have seen many other complaints on this forum about long delivery times and do not understand why they do not just state the real eta. If this takes too long i do not mind getting a refund.
Uncle Slowcum P
post Dec 31 2020, 01:49 AM

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QUOTE(Nightstalker1993 @ Dec 31 2020, 12:29 AM)
Thanks! And same to you too. Yeap I'm even using the same colour keyboard backlight as in that picture, the backlight really do stand out more on black when compared to white/silver.

Just did some benchmark and CPU power went all the way up to 75w with boost mode but the GPU eventhough it is the refreshed 115w capable GPU, seems to be limited to 85-90w  sad.gif

Thought I will have the full 115w GPU performance but looks like it is being artificially throttled. At the current power limit, GPU is at pretty cool 73c after running GFXBench.
Sorry to hear that brother, I'm guessing they are offering you an 'upgrade' to the Intel processors? Feeling quite lucky that my order took 18 days without any delays. Ryzen chips seem to be pretty hot now and demand is higher than supply.
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Uncle Slowcum P
post Dec 31 2020, 01:50 AM

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QUOTE(Nightstalker1993 @ Dec 31 2020, 12:29 AM)
Thanks! And same to you too. Yeap I'm even using the same colour keyboard backlight as in that picture, the backlight really do stand out more on black when compared to white/silver.

Just did some benchmark and CPU power went all the way up to 75w with boost mode but the GPU eventhough it is the refreshed 115w capable GPU, seems to be limited to 85-90w  sad.gif

Thought I will have the full 115w GPU performance but looks like it is being artificially throttled. At the current power limit, GPU is at pretty cool 73c after running GFXBench.
Sorry to hear that brother, I'm guessing they are offering you an 'upgrade' to the Intel processors? Feeling quite lucky that my order took 18 days without any delays. Ryzen chips seem to be pretty hot now and demand is higher than supply.
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Yea man they offered me an upgrade but if course I need to pay for it. I just don't understand how illegear hasn't tried to improve on their producer delivery timing as it has been an issue for quite a she now with many people on this forum complaining!
Uncle Slowcum P
post Dec 31 2020, 02:31 PM

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Hi guys,

Update: illegear have given me an option to upgrade my processor from my initial configuration of Ryzen 5 4600H GTX 1650 to Ryzen 7 4800H for RM299. If I stay with my current configuration it till probably take up till cny time as mentioned before. However if I choose to upgrade to the Ryzen 7, it "can be ready by mid to end of next week". Do you guys think it's worth the price? Please advice hehe, this is my first gaming laptop and I wouldn't consider myself to be an expert!

Thanks in advance.
Uncle Slowcum P
post Dec 31 2020, 03:07 PM

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Thanks for the advice guys, appreciate it!
Uncle Slowcum P
post Jan 4 2021, 12:10 PM

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Hi guys,

I should be getting my laptop this week, do you guys think it is necessary to buy a screen protector? Or is the screen pretty durable from your experiences?

Thanks
Uncle Slowcum P
post Jan 4 2021, 03:55 PM

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QUOTE(chinti @ Jan 4 2021, 03:50 PM)
screen protector is not needed, laptop screen are not that fragile.
as long as u dun purposely go scratch it with sharp object, then nothing to worry bout.  :thumbsup:
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Alright, thanks chinti! 😁
Uncle Slowcum P
post Jan 24 2021, 04:56 PM

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QUOTE(chinti @ Jan 20 2021, 12:55 PM)
havent heard from u, have u gotten ur laptop?
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Hey chinti! Yes I went to collect my laptop on the 7th of Jan after constantly contacting them and asking when I would get it heh. So far I am happy with the performance and no problems 🙂. Just one or two times while gaming I randomly get a few seconds of glitchy sounds and the screen glitches out.. Oh yea and not to mention when I got to their shop to collect my laptop and check that everything was in place, I found out that there was only one stick of 8gb ram rather than the 2 I ordered, luckily they immediately added for me.don't understand how they managed to miss out on that. Luckily I checked 😅.
Uncle Slowcum P
post Jan 24 2021, 04:58 PM

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Also, the space-bar key on my onyx v ryzen seems like I need to click kinda hard in order to get it to register, especially on the sides of the space-bar key.. Not a major problem but anyone else having this issue?

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