Hi Eterman, i would recommend for you to bring in the machine for our technical team to have look at the issue. In addition, our technical support line shall be in contact with you regarding on this issue.

Hi pluginbaby, the Mini DP is 1.4 version and HDMI 2.0 version.

Hi ryukidoreoh, Prodigy is equipped with five heatpipes with quad airvents and dual fans. While Onyx is equipped with quad heatpipes with quad air vents and dual fans. However, Prodigy is lighter in weight (1.75KG) comparing to Onyx (1.95KG).

Hi SkyBlue®, Yes that is correct. The Prodigy is equipped with 5 heatpipes, with dual fans and quad airvents, while the Raven SE is equipped with dual heatpipes, dual fans with dual airvents.

Hi Xnet, Currently most of our lineups does not have thunderbolt 3 feature connectivity currently, however our desktop replacement lineups has thunderbolt 3 feature connectivity. Hope this clarifies.

Hi mfahdr May i know if you plugged in the charger while playing games? In addition, upon charging full, the laptop will use the direct power from the adapter, hence it has the built in cut off mechanism, to minimize the battery wear and tear. Hope this clarifies.

Hi imalmighty We do not include a recovery partition upon assembly of the custom laptops, however, Windows OS itself has a reset/recovery point upon installation as a fresh operating system by default. In addition, we can provide the driver links for you to reinstall if necessary. Hope this clarifies.

Hi theonecafe Thank you for your inquiries. ILLEGEAR laptops are tested in ODM factory levels and also re-tested using stress testing tools on our end again upon assembly of each order. To ensure the quality check of our laptops before delivering it out. Hope this clarifies.

Hi Frenzy Ng, the main difference between Onyx and Onyx Lite is the processor, graphics card and also the screen display. Onyx Lite is equipped with 8th gen processor and GTX series graphics card, while Onyx is equipped with 9th Gen processor with RTX series graphics card. In addition, Onyx is equipped with FHD IPS 100% sRGB 144hz screen display while Onyx Lite is equipped with FHD IPS 92% sRGB 144hz screen display. Both keyboards are the same actually for Onyx and Onyx Lite. Shall pm regarding on the inquiries as well.

Hi abirjin, Since the machine is made-to-order basis, we will need some time to customize the laptop according to the specs chosen. ETA for the order to be ready is 5-7 working days for normal orders and 2-4 working days for rush orders. Once the assembly has been completed, you may collect the order on our Oval Damansara HQ or opt for delivery; either by using our official delivery partner (same day delivery, within Klang Valley) or via courier (GDEX for both West and East Malaysia).

Will pm for more details.

Hi nzmiii, the ETA of the parts restocking arriving in Malaysia some time this week. Apologies for the long waiting time.

Hi aizverus, usually we would recommend opting for the regular 512GB SSD that we offer as standard configuration as the 512GB SSD would have a much larger storage space and also faster read/write speed. However, it would still be your decision for the configuration on the storage space for the Raven SE.

Hi rorrimcalb, Noted on the budget. May i know if you have any preferred screen size? Or do you need long battery life?

Hi rorrimcalb, no worries. I see i see. May i know what are your usage for the laptop? Other than using for study purpose? We have a few models to choose from within your budget range and preferences. We do also have some models that are slim and lightweight laptop without compromising performance.

We do have a few laptop models that might suit to your requirements. I would recommend the Raven SE-R, Prodigy, and Laguna SE for 15" screen or Rogue for 17" screen. Regarding on editing works, may i know what kind of editing works do you perform? More towards 2D or 3D editing/rendering?

I see. Presumably color accuracy and faster refresh rate would be one of your priority other than performance. As per recommendation, all the Raven SE-R, Prodigy, Laguna SE are equipped with 100% sRGB color accuracy with 144Hz refresh rate IPS screen. Prodigy is our lightest weight laptop currently in our line up, which weights at 1.75kg and 19mm thickness and it would be suitable for someone to carry the laptop around easily. Both Raven SE-R and Laguna SE weights at about 1.9kg and 20mm thickness but still consider lightweight.

Hi ken120, Yes, there will be 12.12 promotion very soon. Do stay tuned! You may also contact our main sales line, 018-664 8599 for more inquiries.

Hi eugenelimys, At the moment, nothing has been set in store yet but we will broadcast to you via WhatsApp if there is one soon Stay tuned!

Hi chittyserv, You may disable the notification by turning off the On Screen Display under the section "Other Settings" > "Turn Off OSD" in the ILLEGEAR Command Centre.

Hi user_51, there is an option to upgrade to 144Hz screen (only applicable for GTX1650 graphics card option configuration). The upgraded screen option is 15.6" FHD Anti-glare 144Hz IPS sRGB 100% Display featuring INFINIVISION Bezel-less Technology. It would be additional RM249 (discounted from RM299). BY default, it is just 60Hz FHD 15.6" screen only.

This post has been edited by STEVE@ILLEGEAR: Mar 9 2020, 12:39 PM

Hi mindspring, It is possible to drop by to send in your laptop for the dust cleaning and thermal repasted, however, it requires some time as our technical team have to perform stress testing procedures before releasing the PC. You may consult with our tech support team via whatsapp, 018-261 8599 for further arrangement.

Hi arshad, may we know which version is the Control Centre is being installed? Will also pm you in regards to this