196098 - Kindly note that your order is currently pending for stress test completion. For higher end specs (especially for Onyx V with RTX 2060), the stress testing phase would take longer time as we would need to complete all the applicable benchmarks during the testing to ensure that the hardware is up to speed with no observable issues during the assembly procedure, hope this clarifies ☺️

We shall update you again via WhatsApp (& email if applicable) once the order has been stress-tested, finalized, packaged, invoiced, verified & ready to be released, hope this clarifies & will keep you posted!~

85004995 - Since the order is still pending for completion, I’m afraid the earliest interval that the order would be ready would be by next week onwards 🙇‍ We are currently processing the orders sequentially and I’m afraid we could not make it ready in time for today, truly sorry for the inconvenience caused.

We shall update you again via WhatsApp once the order has been stress-tested, finalized, packaged, invoiced, verified & ready to be released, hope this clarifies & will keep you posted!~

85004932 - As per checking, this order is also pending for completion, I’m afraid the earliest interval that the order would be ready would be by next week onwards 🙇‍ We are currently processing the orders sequentially and I’m afraid we could not make it ready in time for today, truly sorry for the inconvenience caused.

We shall update you again via WhatsApp (& email if applicable) once the order has been stress-tested, finalized, packaged, invoiced, verified & ready to be released, hope this clarifies & will keep you posted!~

[Deleted]

This post has been edited by AZIM@ILLEGEAR: Aug 1 2020, 04:39 PM

195924 - Kindly note that the stock for the Rogue Ryzen with 4800H CPU & GTX1650Ti GPU is scheduled to be arriving our end by next week onwards due to the Raya Haji holiday setback 🙏 Will keep you posted once it is & apologies for the long waiting time.

85005139 - Scheduled to be released by the end of this week - kindly note that all orders will be processed according to the current lead time for order processing (7-14 working days for pre-August orders) and weekends/public holidays are excluded from the processing time, hope this clarifies.

196167 - Order has been sent to the delivery warehouse, tracking number should be given to your email/WhatsApp number very soon.

195924 - Kindly note that the stock for the Rogue Ryzen with 4800H CPU & GTX1650Ti has finally arrived earlier this week and your order has resumed processing. We are targeting for the delivery to be done by the end of this week/early next week, depending on the QC finalization results.

Will update you again with the tracking number via WhatsApp & email once waybill has been activated 🙏 thank you very much for your extensive patience with the waiting time.

196271 - Kindly note that the order is nearing assembly completion (currently with QC Team) and if everything is running fine, we estimate that the order should be released for delivery by later this week 🙏 will keep you posted very soon!~

SO-85005267 - Order is scheduled to be ready by later this week once it has been released from the QC Team, we shall keep you posted via WhatsApp once it's ready for collection very soon 🙏

For order status inquiries, we would recommend for you to provide either one of the information listed below;

i. Order number for the purchase, and/or
ii. Billing name registered for the purchase, and/or
iii. Contact number registered for the purchase

Kindly send us an email containing either one of the information above to billing@illegear.com - our Order Processing Team shall cross-check with the database to verify the current progress of your order, hope this clarifies & will assist accordingly.

196310 - Order has been sent to the delivery warehouse, tracking number should be given to your email/WhatsApp number very soon

196460 - Kindly note that the stock has finally arrived earlier this week and your order has resumed processing. We are targeting for the release to be done by the end of this week/early next week, depending on the QC finalization results - will keep you posted via WhatsApp.

santaclaus92 SO-85005700 - For Ryzen 7 systems, kindly note that the stock will be arriving by the end of this month. We shall process all the pre-orders made into the first batch of processing later to cut down further waiting time, hope this clarifies and our Sales Representative will keep you posted once it's ready.

SO-85005700 - For Onyx V Ryzen with Ryzen 7 4800H configuration, the stock is arriving by early November and we shall escalate all pending pre-orders accordingly into the first batch of processing, yours included.

SO-196560 - For Onyx V Ryzen with Ryzen 7 4800H configuration, the stock is arriving by early November and we shall escalate all pending pre-orders accordingly into the first batch of processing, yours included.

SO-196778 - For Onyx V Ryzen with Ryzen 7 4800H configuration, the stock is arriving by early November and we shall escalate all pending pre-orders accordingly into the first batch of processing, yours included.

Hi Sir, no worries 🙏

In regards to this error, kindly send us an email to marketing@illegear.com - our Marketing Team shall assist in the redemption process accordingly~

Hi Faichaimond! For Ryzen systems, the latest ETA given by the manufacturer for the next batch of stock to arrive Port Klang, Malaysia is by the end of this week/early next week. 🙏

Nevertheless, we shall update you again once the stock has finally arrived for the order to be finally released, hope this clarifies & will update you via WhatsApp/email very soon~

#197695 - Order was made on 11/11, should be ready for release by later this month. We shall update you again in email & WhatsApp once it is

#197733 For Ionic 15 Ryzen @ 4800H processor, the stock would be arriving by mid-December as per ETA on website:



Hence should you wish to expedite, you may contact billing@illegear.com to change to 4600H processor option/Onyx V Ryzen instead, will assist accordingly.

#197112 - Stock has arrived Port Klang, customs clearance should be completed by later this week Will update you again in email & WhatsApp once the tracking number is ready~

#197073 - As per checking, the order is now with the Assembly Team and they are currently awaiting the next batch of 144Hz panel to arrive by next week. The price difference will be calculated accordingly, should your friend wishes to revert to the default 120Hz option for faster arrival.

To proceed with the order amendment, kindly drop us an email at billing@illegear.com - will assist accordingly.

Noted on this, we shall remain his order as-is We shall update him again in email & WhatsApp once the order is ready to be released, should be by then~

#197430 - As per checking, the order is now with the Assembly Team and they are currently awaiting the next batch of 144Hz panel to arrive by next week. Should be no issues for the collection to be done before the given date

#197786 - Stock is available and the order is currently queued for processing. Lead time for the order processing is 10-20 working days as per confirmation email but will try our best to expedite.