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 ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla

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TSPrince J
post Sep 15 2019, 02:41 PM

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QUOTE(xyz_cityhunter @ Sep 14 2019, 12:37 AM)
So to get the 2.5" SATA slot I will have to either go with 2060 option or other laptop?
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Let me check for you next week smile.gif

QUOTE(KTCY @ Sep 14 2019, 02:35 PM)
best customer experience ever from Ryan of Illegear.
And thanks to the Boss of Illegear for the thumbup.gif experience.

can't wait to get the laptop on hand. Expected end of Sept / early Oct. Hopefully earlier than expected tongue.gif
*
Thank you for your patronage and hope to see you again soon smile.gif

QUOTE(5p3ak @ Sep 15 2019, 08:17 AM)
Good day,
Anyone here have claimed Illegear Onsite Warranty before? How was it?

Can it compare to other bigname laptop brands like Dell Dell On-Site/Complete Care or Lenovo On-Site/ADP?

Thanks.
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Hi 5p3ak,

Our onsite service only covers KL/PJ for now. For other areas, we will have to do onsite pickup and return.

This post has been edited by Prince J: Sep 15 2019, 02:43 PM
TSPrince J
post Sep 16 2019, 12:03 PM

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QUOTE(5p3ak @ Sep 15 2019, 05:11 PM)
So say Im at PJ area, if anything wrong and after troubleshooting there is indeed a problem with the laptop a technician will come to rectify ?
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Yes if you purchased an onsite warranty.
TSPrince J
post Sep 16 2019, 12:03 PM

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QUOTE(mfahdr @ Sep 16 2019, 09:28 AM)
my windows entered bsod several time today while installing application. it happened a lot recently. does anyone facing this issue? it it because of windows update or hardware issue? I'm using raven se btw
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Hi mfahdr,

What's the BSOD error code showing?
TSPrince J
post Sep 21 2019, 04:29 PM

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QUOTE(xyz_cityhunter @ Sep 21 2019, 03:04 PM)
Any news or you need to wait for the incoming stock to verify?
*
Sorry for the late response. You don't need to sacrifice 2.5" SATA for 63Wh big battery on LAGUNA SE.

This post has been edited by Prince J: Sep 21 2019, 04:29 PM
TSPrince J
post Sep 23 2019, 01:24 PM

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QUOTE(dcs* @ Sep 22 2019, 05:13 AM)
Any special promo for the Raven SE? smile.gif
*
Currently we have 16GB promotion on RAVEN SE smile.gif
http://store.illegear.com/game-ready-perfo...r-raven-se.html
TSPrince J
post Sep 26 2019, 01:36 AM

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Introducing the all-new LAGUNA SE, an extreme gaming laptop built for those who want both a striking design and a powerful performance. Powered by the latest processors, spectacular bezel-less display, Max-P graphics, and many more, all discreetly engineered into one exceptionally stylish-looking, lightweight super package.

Learn more: https://www.illegear.com/laptops/laguna-se/

user posted image
TSPrince J
post Oct 1 2019, 12:07 PM

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QUOTE(dylan_chng @ Sep 30 2019, 08:55 PM)
something just happened to my raven's hinge. like it snapped? was using on lap, maybe I was holding it in the air with two hands having fun with the screen being lose and then heard a pop. any advice? i closed the laptop lid and can't open it anymore without the screen bezal poping off.

EDIT: So since the front screen bezal was popping off already, I gentle pulled it off completely and found my problem. Basically the left hinge is screwed in by 4 screws into plastic. Special screws are used I must add. Not just regular philips. But I guess my usage has caused the plastic to give up. So now I have a Raven with a busted left hinge and a tiny pile of broken off black plastic bits and since I live in Penang with no plans of traveling to KL anytime soon have no idea what to do.
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Hi dylan

Have you contacted our support line +60 18-261 8599? We will assist on that smile.gif
TSPrince J
post Oct 6 2019, 03:33 PM

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QUOTE(Asgaard @ Oct 6 2019, 01:43 AM)
Same problem. just happen to my raven unit. I seldom close the laptop as i use it at home. So today when i try to close it, a pop sound appear and the left hinge broken off. Lots of black bits of plastic came off. Now i cant close the lid bye.gif
*
Hello Asgaard,

Sorry to hear about that, you may contact our support team at support@illegear.com or 018-2618599 and we will assist you to resolve your problem smile.gif
TSPrince J
post Oct 11 2019, 12:23 PM

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QUOTE(sw1314 @ Oct 11 2019, 12:22 PM)
the Raven SE and Raven SE-R build is same? only graphic card different?
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Hi sw1314,

SE-R has one more heatpipe than SE.
TSPrince J
post Oct 22 2019, 01:17 PM

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DELETED

This post has been edited by Prince J: Nov 1 2019, 03:10 AM
TSPrince J
post Oct 23 2019, 11:32 AM

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QUOTE(xyz_cityhunter @ Oct 22 2019, 08:31 PM)
Anyone can comment by average, how long does the laptop takes to reach you after the purchase?
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QUOTE(oyama @ Oct 23 2019, 08:39 AM)
for myself, I ordered on 11th Oct.

On 14th got some discussion and change my spec a bit. So far they promised it will be completed by end of this week.

Hopefully I can get next week.  cool2.gif
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QUOTE(KTCY @ Oct 23 2019, 11:27 AM)
2-3 weeks.
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Hi guys,

Kindly let me know your order number so we can follow up for you.

This post has been edited by Prince J: Oct 23 2019, 12:22 PM
TSPrince J
post Oct 24 2019, 11:53 PM

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QUOTE(Wildfang82 @ Oct 24 2019, 08:17 PM)
I kind of regretted placing my order on 12/10/2019. If I had known that the order would take so long and until now still no news regarding it, I would have just waited to buy for the latest promotion instead. At this rate, it doesn't surprise me when ppl claimed that it would be 3 weeks.
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Hi Wildfang82,

May i have your order number? We can include the current promotion onto your order if your order hasn't been shipped.

This post has been edited by Prince J: Oct 25 2019, 12:15 AM
TSPrince J
post Nov 4 2019, 05:41 PM

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This post has been edited by Prince J: Nov 26 2019, 12:51 AM
TSPrince J
post Nov 10 2019, 03:47 PM

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QUOTE(hshern95 @ Nov 10 2019, 02:21 AM)
Hi, is Onyx able to instal 2 m.2 ssd?? would like to install another one for my notebook
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Hi hshern95, yes ONYX can install 2x M.2 PCIe SSD.
TSPrince J
post Nov 11 2019, 12:24 PM

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QUOTE(xyz_cityhunter @ Nov 10 2019, 08:11 PM)
Just made up my mind for the Laguna SE with RTX2070 purchase today, hopefully can get it soon...  rclxm9.gif

EDIT: Will there be any notifications or tracking number provided when the laptop is shipped?
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Hi xyz,

We will send you a tracking once your order is arranged to be shipped smile.gif

Thank you for your support.

QUOTE(Waffler @ Nov 10 2019, 09:37 PM)
Heyy, would you guys/gals recommend a student to get the RAVEN-SE? I'm just worried about battery life mostly since many other notebooks can run up to 10hrs with normal usage. I'll be using the laptop alot (CS major) so mobility is pretty important for me.
Any thougts on this? Thanks.
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It's very hard for a performance notebook with Intel H series processor and gaming grade GPU to run up to 10 hours battery life. We suggest you to extend your battery to 63Wh battery pack on RAVEN SE.

QUOTE(hypnokey @ Nov 11 2019, 07:38 AM)
Hi,

I'm currently using Illegear Raven, bought on August 2018. On equilibrium mode, the CPU keep heating up even on idle.

user posted image

Anyone else with this issue?
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It's quite high on idle mode. Are you able to send it in for servicing?
TSPrince J
post Nov 22 2019, 11:46 AM

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QUOTE(hyperyouth_firepower @ Nov 21 2019, 08:25 PM)
Hi, Illegear. Can you help me with this?

Need help P150SM-A boot problem https://imgur.com/gallery/XHTi9Zs

Illegear RS15
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I can see all your SSD/HDD are detected in BIOS, is there anything updated/installed prior to this windows crash?
TSPrince J
post Nov 23 2019, 02:00 PM

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QUOTE(hyperyouth_firepower @ Nov 22 2019, 12:12 PM)
Nope. It just sort of powered down all of a sudden. Also, somehow the problem fixed itself after some BIOS re-setting. As in:
1) changed back the time <--- this one got reset way back to 2013, I think the day the motherboard was made.
2) disabled the boot up over network
3) rearranged the boot order <--- boot order was messed up, it was asking for the boot up over network then it pointed to another drive.
4) enabling UEFI <---- for some reason this step fixed the problem.
BTW, just curious, do you offer upgrade to GTX1060 ? I know 1070 is doable, but too much of a hassle, with modified VBIOS, etc.
*
What's your current GPU? Let me check.

QUOTE(hshern95 @ Nov 22 2019, 10:46 PM)
Hi Illegear, My laptop suddenly not able to detect its m.2 ssd in BIOS. Thus, it keep looping BIOS while start up.

I have tried to unplug and plug it again. It still could not be detected.

Also, I tried to insert a new m.2 ssd to the slot. It can be detected in BIOS.

Anything I can do for now? Please advise.
This happened after the windows update and driver update. The driver update is runned by Driver Easy software.
*
Can I have your serial number to assist you further?
TSPrince J
post Nov 26 2019, 12:05 PM

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QUOTE(hyperyouth_firepower @ Nov 23 2019, 04:11 PM)
my current GPU is 980M. factory spec (from Illegear).
MXM3B
RS-15
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Hi hyperyouth

Officially 980M RS-15 cannot upgrade to GTX10 series GPU.

QUOTE(victorr @ Nov 23 2019, 06:36 PM)
Bought on 9.11

By the way how can I reduce the battery drain when the laptop is on sleep mode? The battery drained around 30-40% after half a day without doing anything. Lid closed.
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As per conversation your Bluetooth headset is connected to the laptop when the lid is closed, will assist you on the power plan and bluetooth settings.


QUOTE(hshern95 @ Nov 23 2019, 08:10 PM)
Please check your pm.
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Answered

QUOTE(steevan1000 @ Nov 26 2019, 10:16 AM)
wanna ask if i buy Raven-SE without any storage device selected but i bring my own SSD for assembly, is it ok?
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Yes absolutely.

This post has been edited by Prince J: Nov 26 2019, 12:46 PM
TSPrince J
post Dec 2 2019, 04:12 PM

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QUOTE(raymondytl88 @ Dec 2 2019, 02:15 PM)
Recently bought Illegear Prodigy, randomly turn off hard drive. Anyone encounter the issue?

user posted image
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Hi raymond,

Have you contacted our tech support on this issue? We will assist you on this.

018-261 8599 (WhatsApp)
TSPrince J
post Dec 3 2019, 01:40 PM

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It’s time to go above and beyond. It’s time to go PRO. Introducing ONYX PRO and SELENITE PRO, the ultimate laptop for both gamers and professionals alike. Designed for those who live the double life, ONYX PRO and SELENITE PRO are designed to provide unrivaled performance both at work and play. They offer the seemingly impossible combination of spectacular graphics, peak performance, enhanced cooling, longer battery life and many more in a mind-bogglingly thin body with sublime build quality. ONYX PRO and SELENITE PRO are undoubtedly the most power-packed duo ever built to date at ILLEGEAR.

♦ 240Hz/4K OLED Display featuring INFINIVISION Bezel-less Technology
♦ RTX2060 & RTX2070 Max-performance GPU
♦ Thunderbolt 3
♦ Magnesium Alloy Body with Protective Coating
♦ 92Wh Battery (SELENITE PRO)
♦ Ultra-clicky 4-zone Programmable RGB Keyboard

Starts from RM6,499

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This post has been edited by Prince J: Dec 4 2019, 02:06 PM
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