Hi 7thsky 😊 PM'ed~

At the moment, nothing has been set in store yet but we will announce it here/broadcast via WhatsApp if there is one soon Stay tuned!

Hi jstndng, PM'ed

Kindly note that the warranty period of the machine will remain as-is but for special cases as mentioned (warranty is ending during the MCO period and can only send in after MCO), special arrangements can be made because of this situation in regards to the warranty claiming later.

In regards to this matter, I would recommend for you to consult our Support Line as well for special arrangements (if necessary) by using the contact number below:

018-261 8599 (WhatsApp)

Hi GloryKnight, we are currently in the midst of opening a new branch in JB actually, stay tuned for our official announcement very soon!

Hi 5p3ak,

Sorry to learn about this! I could not confirm for certain via a remote diagnosis but the booting issue but it might either be caused by a BIOS setting re-configuration/SSD connection issue.

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)

Hi jason111785

We had indeed encountered a setback previously due to stock shortage issue but it has been sorted out (most of the 10th Gen models have arrived) and we are now back to our normal lead time for order processing!

As per checking, the Onyx V & Selenite G are now in stock May I know which version in particular are you currently looking for?

This post has been edited by AZIM@ILLEGEAR: May 1 2020, 07:59 AM

Hi xXAaronXx

Our Sales Team shall liaise with you accordingly~

Hi lsl640

Kindly note that the stock for the 10th Gen units have finally arrived our warehouse by late last week May I get your order number to check the current progress of your order?

This post has been edited by AZIM@ILLEGEAR: May 6 2020, 02:27 PM

UGPM

UGPM

Hi SpoILeR, our team is currently working outside of our operation hours to complete the pending orders in order to ship before the Raya cut-off period.

To verify the current status of your order, kindly drop us an email at billing@illegear.com - will assist accordingly.

#195041 - As per checking, the order has been processed but it is still pending for stress-testing finalization 🙏 We shall update you again via WhatsApp & email once the order has been stress-tested, finalized, packaged, invoiced, verified & ready very soon.


#194848 - Kindly note that the stock has finally arrived our warehouse yesterday and we are now processing all the pending Prodigy orders, yours included to prevent any further delays. Once the assembly has been completed, we shall proceed for the invoicing & packaging.

We shall update you again via WhatsApp & email once the order has been stress-tested, finalized, packaged, invoiced, verified & ready very soon.

#195028 - Kindly note that your order has been queued for processing but unfortunately, we can only make it ready after Raya 🙏 sorry about this. I would recommend you to contact the Sales Representative assigned to you (Lim) directly via WhatsApp at 018-378 6599 for easier discussions & special arrangements (if necessary), thank you very much & will assist accordingly.

#194972 - As per checking, the invoice has been generated & it is now pending approval from management & Finance, not for long now Once the invoice has been released by the management, you shall receive an update fron Ryan for the collection to be done, stay tuned!~

This post has been edited by AZIM@ILLEGEAR: May 22 2020, 01:26 PM

I believe our Sales Representative has gotten back to you last night in regards to this matter? Let's continue via WhatsApp for easier communication 👍

Much apologies for the long waiting time 🙇 For the IONIC, Kindly note that the stock has finally arrived our warehouse late last week! 🤗 The Inventory Team is currently hard at work to complete the unstuffing & once the stock has been successfully processed, we shall immediately resume all the pending orders, yours included to prevent further delays.

Since the machine is made-to-order basis, we will need some time to customize the machine according to the specs chosen once the stock has arrived. Once the assembly has been completed, we shall proceed for the invoicing & packaging We shall update you again via WhatsApp (& email if applicable) once the order has been stress-tested, finalized, packaged, invoiced, verified & ready for collection – should be by later this week, hope this clarifies & have a pleasant holiday ahead~

This post has been edited by AZIM@ILLEGEAR: May 25 2020, 10:40 AM

Hi rapple, in regards to the FPS drop/gameplay lag while on battery, kindly note that the same behavior occurs on other brands of laptop as well (Link for reference: https://steamcommunity.com/discussions/foru...4396040416729/).

This is because while the laptop is being powered on battery, the operating system will automatically conserve the battery life in order to maximize the runtime as long as possible and in turn, it will affect the overall system’s performance due to this (eg: screen brightness will be dimmed, discrete graphics performance will be affected).

Hence during gaming, it is recommended for the laptop to be plugged in with charger to avoid any decrease in performance, hope this clarifies.

As for the payment verification, we are truly sorry for the setback as our internal team is currently operating in limited capacity due to the MCO restrictions, apologies again for the inconvenience caused.

UGPM

This post has been edited by AZIM@ILLEGEAR: May 26 2020, 07:04 PM

Hi nothintodo, I'm afraid the Illegear's warranty for the drive is already over but we are still able to perform a repairment/inquire if the manufacturer's warranty is still valid.

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication & arrangement by using the contact number below:

018-261 8599 (WhatsApp)

I believe the rectification is well in progress but should you wish to collect the machine within a specific interval, a special arrangement can be requested. However in regards to this matter, I would recommend for you to consult with our Support Line by using the WhatsApp number below:

018-261 8599 (ILLEGEAR Support Line)

For order status inquiries, we would recommend for you to provide either one of the information listed below;

i. Order number for the purchase, and/or
ii. Billing name registered for the purchase, and/or
iii. Contact number registered for the purchase

Kindly send us an email containing either one of the information above to billing@illegear.com - our Order Processing Team shall cross-check with the database to verify the current progress of your order much more effectively, hope this clarifies & will assist accordingly.

Yes, it is possible but would need an official confirmation from your end to pursue with the amendment. To do so, we would recommend for you to provide either one of the information listed below;

i. Order number for the purchase, and/or
ii. Billing name registered for the purchase, and/or
iii. Contact number registered for the purchase

Kindly send us an email containing either one of the information above to billing@illegear.com - our Order Processing Team shall cross-check with the database prior amending the carrier method from delivery to self-collection (either in KL/JB branch), hope this clarifies & will assist accordingly.

This post has been edited by AZIM@ILLEGEAR: Jul 22 2020, 09:01 AM

Yes, that is correct. Kindly note that the Type-C port (USB 3.1) is mainly used for power delivery (PD) output; mainly data transfer/charging external USB peripherals/TB3 connectivity for applicable models. It does not support PD input to charge the machine due to insufficient wattage required for the discrete graphics equipped with the laptop, hope this clarifies.