Hi Marcus, we do not have official support at the moment but based on our previous experience, a few customers have managed to run Hackintosh on the original RAVEN. However, extra peripherals were required to run the system properly. According to one, he had to pair the system with a Broadcom adapter for WiFi connection for instance.

We do release BIOS updates from time to time but presently, 3200MHz is not officially supported on the machine. However, we will officially announce if there is a firmware update in the future that can unlock the feature Stay tuned!

Hi Farkmylife, you may also WhatsApp our Sales Hotline at 018-6648599 and our team shall assist you to track the current status of your order Should be almost done very soon!~

Hi khaviraj, I believe it should be fine as we have yet to receive any cases of hinge-related issues from RAVEN SE users so far Should be fine but if you are putting the laptop into a bag/enclosed space for travel, I would recommend for you to shutdown the laptop completely instead of putting it to sleep to prevent overheating when there is limited space for ventilation. hope this helps.

Hi hshern95, may I know if you have performed a battery re-calibration on your Onyx after applying the newest Windows Update? May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)

Hi Lucas94, thank you very much for your encouraging support as well For the Selenite, the keycaps are indeed removable should you wish to clean the underside but for a tutorial on the proper removal procedure, you may request from our Support Line via WhatsApp using the contact below:

018-261 8599 (WhatsApp)

Hi tachlio, kindly note that both Onyx Pro and Selenite Pro are using the same 230W adapter and it weighs at ±200g.

Hi Wazzzap, it should be the other way around actually but this phenomenon might be due to a GeForce driver conflict as well.

May I know since when have you noticed this behaviour & have you informed our Support Line regarding this matter?

At the moment, nothing definite has been confirmed yet but we will broadcast to you via WhatsApp once the details have been released soon 🤗 Stay tuned!

To receive future promotions instantly once they have been released, you may drop us a WhatsApp at +6018-6648599 will add your number into our broadcast list accordingly~

PMed

Hi brightblindeyes, our Sales Team shall be in touch with you in regards to your order status, will assist accordingly.

Hi buysellaccount, I believe that the Onyx Pro with the RTX 2060 will be restocked soon but should you wish to place an order, it is still possible & you will be entitled to all the CNY promos for your order later

This post has been edited by AZIM@ILLEGEAR: Jan 24 2020, 07:27 PM

Hi incubus_skj

We can determine the availability according to the serial number of your laptop and if it is not available, we can still proceed with an order

However in regards to the compatibility, I would recommend for you to consult with our Support Line by using the WhatsApp number below:

+6018-2618599 (WhatsApp for ILLEGEAR Support Line)

For the Raven SE, kindly note that the Type-C port (USB 3.1) can only be used for power output delivery only and also data transfer. It does not support power delivery input due to insufficient wattage available from the port (65W) vs the DC jack (minimum 150W), hope this clarifies.

In regards to the charger, it is available as a separate purchase but in regards to the pricing/compatibility (according to your configuration), I would recommend for you to consult our Support Line directly as well for easier communication by using the contact number below:

018-261 8599 (WhatsApp)

I believe it should be rated @ 65W

You may still leave a message on our Support Line via WhatsApp at 018-2618599 and we shall get back to you once we are back in office (Monday - Saturday, 11am to 7pm) - will assist accordingly!

Hi uchi78, the IONIC is equipped with a single centralized fan & heat-sink combo, dual heat-pipes as well as a centralized vents at the rear of the laptop for its thermal management 😊 Reviews are coming up very soon!~

Hi victorr, may I know which model of laptop are you currently using? The settings would vary according to the edition of the Command Centre as well as the generation of the laptop.

Alternatively, I would recommend for you to consult our Support Line directly as well for easier communication regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)

Hi Matchy, keep an eye out on this thread announcement coming soon!~

Hi vNirvana, may I know since when have you observed the anomalies on your ILLEGEAR laptop?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)

Hi incubus_skj, the previous estimation for our order processing is indeed between 7-14 working days but further setback might have incurred onto your order due to the influx of orders being processed on our end. Is it possible for you to PM me your order number for us to verify the status?

Hi incubus_skj, apologies for upsetting you in regards to this matter, will PM you shortly to resolve this issue.

Hi chittyserv, thank you very much for reporting, I believe we have yet to encounter this behaviour on a Raven SE previously. May I know if any major updates were done recently on your system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)