If you have checked with them then you could've posted to clarify it's done instead of making posts disappear. What is there to hide? It is an on topic discussion about their customer service. And in case you haven't noticed, UGPM about your overzealous censorship.

Quick update on your SELENITE G GPU case: There is no Nvidia driver installed in your SELENITE G upon receiving. Once we have installed the clean Nvidia driver in your original Windows, the GPU functions normally and there is no problem of outputting the video signal to our monitor. You can refer to the snapshot as below:





We also tested Shadow of The Tomb Raider and Witcher 3, the GPU works just fine.

We will spend another day or two for further test.

Based on the picture I pasted before, you can see the power on hours. Excluding the time I turned on to do my initial setup and messing around a bit before running crystalmark, it only ran for 2 hours.
Could be possible they either performed stress test outside of the OS environment, or they temporarily used their own drive other than the customer's before switching back.
Or there's a way to reset the hours before handing over to the customer which I doubt it. All just my speculation though.

Let’s don’t talk about the drive, cos the thing occurs when I plugged in my HDMI way before I uninstall my drive, which before that drive is still there before I seek for support team. As what they guide me remove my drive and re install as following.

I send it back cos I was told my GPU was faulty which u can see in the massage above by support team, now u tell me GPU it’s fine and just I did not install the drive in a proper way..

Let’s get it done once and for all. Not gonna wasting any more time here. Gonna need my pc for work.

Lets don't jump into conclusion first guys, I don't expecting any compensation from them anyway. I just want my Laptop problem free in the future, not making a fuss here.

Hopefully they will run the final stress test on my laptop which they are working hard on it, so I'm gonna be patient about it, I allowed them to keep my laptop for a few days more to check it thoroughly before sending back to me.

Thanks to the support team kept me update in time 

I didn't know illegear office is off on Wednesday. So different from other corporate vendors. And I still don't know when can I collect my notebook.

MON – SUN (WED OFF) | 11AM – 7PM

ILLEGEAR SDN BHD (1091806-K)
G3 & G3A, Ground Floor, Oval Damansara,
Jalan Damansara, TTDI,
60000 Kuala Lumpur, Malaysia.

Tel: (+60) 18-6648599

Approx 5 weeks I think.

Hi Illegear,

I ordered my illegear Onyx V Ryzen (Order#198521) on 21/12/2020 and have recently contacted the illegear team to inquire about the status of my order and when it would be expected to be ready for collection. The first time i contacted them on 23/12/2020, i got a prompt response on email telling me that the "ETA for the order to be ready is 10-20 working days" and that stock would "arrive by next month". Based on this, my expectation would be mid jan. However, today on 30/12/2020 i contacted the illegear team again to get clarification about the status of my order and was told by email that the stock for my configuration will take some time to arrive and the message was "no ETA from manufacturing". I was then given an option to upgrade at a price in order to reduce waiting time. I replied saying i wanted to remain my oder as is and when further questioned about the eta, i got a reply estimating that stock would arrive "towards CNY 2021" which is around mid Feb. This is just the part when the parts arrive, assembly and testing will probably take some more time.. Using basic maths i can estimate that this is surely going to take up till late Feb (2 months) which more than 10-20 working days as stated in their emails??? Not sure why they bother to state 10-20 days if they are unable to achieve this. I have seen many other complaints on this forum about long delivery times and do not understand why they do not just state the real eta. If this takes too long i do not mind getting a refund.

Hi guys,

I should be getting my laptop this week, do you guys think it is necessary to buy a screen protector? Or is the screen pretty durable from your experiences?

Thanks

Alright, thanks chinti! 😁