Yes, kindly write to us at support@illegear.com, our Support Team shall liaise with you accordingly.

Kindly note that the GPU will not be operating at full performance on battery and since the laptop's processor is very energy efficient, it will take a toll on the GPU performance in order to conserve battery life.

Hence, I would recommend for you to remain plugged in during gaming to sustain the maximum performance for the system.

Source: https://www.alienwarearena.com/ucf/show/178...when-on-battery

In regards to this issue however, I would recommend for you to contact our Support Line to report on this issue via WhatsApp at 018-2618599, our technical team shall assist accordingly

Hi puremoe, I believe the first monthly payment would be higher compared to the remaining of the instalment charges (depending on the bank of card) but should you wish to verify with our Finance Team, you may drop us an email at billing@illegear.com Will verify accordingly.

Yes, they are identical More information in regards to the full tech specs can be found here: https://www.illegear.com/laptops/raven/

Morning all

You may PM me as well for following up in regards to your order status or for immediate communication, kindly drop me a WhatsApp message directly at +60186648599, will assist accordingly~

Hi xyz_cityhunter, kindly note that the LAGUNA SE officially supports 2.5" storage drives with maximum thickness of 7mm. We have yet to try the Seagate Barracuda 2TB drive (7.2mm) with the laptop but we shall update this thread if the drive is tested to be compatible with the model.

Hi dylan_chng, I believe that a modification can be done on the Power Management to rectify the behaviour but in regards to this matter, I would recommend for you to consult with our Support Line directly for easier communication by using the WhatsApp number below:

018-2618599 (WhatsApp for ILLEGEAR Support Line)

Will assist accordingly

Hi dylan_chng, sorry to learn about this! I could not confirm for certain via a remote diagnosis but this might be due to a driver conflict on your current Windows OS. No worries, our Support Line shall assist you accordingly.

Hi TW_tankengine95, yes we do! For the Onyx model, we are offering the promotions listed below:

Free 16G RAM upgrade (Worth RM239)
Free Matmaster mousepad (Worth RM69)
Free Thermal Grizzly Kryonaut (Worth RM99)
Free Professional Color Calibration (Worth RM49)
50% Discount For 1TB NVME SSD Upgrade (RM165)

The Onyx is priced at RM5985 based on the suggested specs but you can also customize the configuration further according to your requirements by using the link here http://store.illegear.com/extreme-performa...egear-onyx.html

Hi HoNeYdEwBoY, sorry to learn about this! I could not confirm for certain via a remote diagnosis but it may be caused by a registry bug and a re-configuration/battery re-calibration might help to resolve the issue.

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)

This post has been edited by AZIM@ILLEGEAR: Nov 9 2019, 06:15 PM

For these two models, we would recommend the Raven SE for a laptop with a thinner/slimmer build and a smaller footprint because of the bezelless design. The RAVEN SE-R offers RTX 2060 GPU with identical build but we have equipped an extra heatpipe to accomodate the more powerful GPU.

However for gaming, the normal Raven is recommended instead due to the mechanical keyboard availability as well as the more sturdy build 😊

For the standard battery (47Wh), the battery life lasts around 2 to 4 hours of normal web browsing usage. However, do note that battery life usage may vary because it depends on screen brightness, ongoing usage, background usage, network connectivity and as well as specific usage of different users, hope this clarifies.

Here's a picture of the charger: https://imgur.com/Nlb1VlK

Dimension: 15.7cm x 7.3cm x 2.4cm (Length x Width x Thickness)

Hi bul3m, glad to know that the laptop has been successfully received! As for the temperature, the 71°C is quite high during idle but it might be due to an intensive application that is running in the background. Should you wish to self-diagnose, it is possible for you to monitor the background applications to see which program/application that is harnessing the background resources - here's a handy guide: https://www.windowscentral.com/how-use-wind...tem-performance

Should you wish to liaise with our team for support/assistance, you may reach us at 018-261 8599 (WhatsApp)

Hi zoixc, may I know if your power option is set to 'Balanced'? We would usually recommend to set the power plan to 'Balanced' regardless if the laptop is powered by charger/battery: https://www.howtogeek.com/240840/should-you...lan-on-windows/

This is because the High Performance mode will activate the TurboBoost at all times and this could be causing the uneven core temp observed.

I see, may I know since when have you been observing this behaviour on the system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier clarification regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)

Should be quite soon but we will announce once the new wireless card is officially offered

Hi Eterman, sorry to learn about this! May I get your RMA number to check? Will liaise with our Support Team regarding this.

Hi eurayle Soon! You may drop us a WhatsApp message at 018-6648599 and we shall immediately update you once the refresh is announced!

Hi steevan1000, yes it is possible but for best results, we would recommend the SSD to be submitted prior to the assembly process since we would be able to stress test the configuration as a whole with your SSD later

Hi Failed JJ, yes the rush order option has been temporarily removed from the website due to the influx of incoming orders but no worries, the stocks for RAVEN SE has been replenished and we shall process your order accordingly once placed.

The Raven SE is priced at RM3040 based on the suggested specs but you can also customize the configuration further according to your requirements by using the link here http://store.illegear.com/game-ready-perfo...r-raven-se.html