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 ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla

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TSPrince J
post Apr 25 2020, 02:51 PM

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QUOTE(Nickysnipe @ Apr 25 2020, 12:19 PM)
Anyone using Onyx G? How’s the review ya

In dilemma between Onyx G and Onyx Pro. Any suggestion?
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We can only send for review after MCO...

ONYX G if you want mechanical keyboard.

ONYC Pro if you need a lightweight & powerful 1.65kg laptop.
TSPrince J
post Apr 26 2020, 12:51 AM

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QUOTE(hylance @ Apr 25 2020, 09:14 PM)
hi. my onyx i8 rtx2060 cant adjust the brightness. when i use the sliding bar, it only get brightness in the middle bar. as i go up or down, it will dim. going up should be brighter but it goes dim
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Sounds like command center error, can you try reinstalling command center from our website https://support.illegear.com? You can also contact our tech support via 0182618599.
TSPrince J
post Apr 26 2020, 01:54 PM

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QUOTE(hylance @ Apr 26 2020, 02:19 AM)
it is still the same. i even reset my onyx to no avail.

1. the screen is flickering if i adjust to 8-10% of brightness.
2. i cant adjust the brightness properly. max will become lowest, well lowest will become low. it only goes bright (but at like 40-60% intensity) at the middle.
3. i can still see the screen flickering even not at 8-10%. most obvious is when i put the brightness slide on 8-10%.

This is getting annoying and i am so pissed haha.

I will try whatsapp the no again. but if theres any solution, please i need it asap.
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No problem. We will assist you tomorrow once we get back to work.
TSPrince J
post Apr 27 2020, 12:22 PM

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QUOTE(5p3ak @ Apr 27 2020, 12:19 PM)
My Raven SE suddenly boots up to UEFI and it's stuck there. Please help

[attachmentid=10475326]
[attachmentid=10475327]
[attachmentid=10475329]
[attachmentid=10475337]
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Looks like SSD is not detected, can you send in your laptop? Our tech support will assist you immediately.
TSPrince J
post Apr 27 2020, 02:39 PM

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QUOTE(hylance @ Apr 27 2020, 01:25 PM)
Your support is so slow. Im starting to develop headache because of this flickering. I dont have extra laptop unfortunately.
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Hi hylance,

You sent the message on Sunday (yesterday) when we weren't available. Anyway, we have responded your message with the courier-in details, will assist on your issue once we have received it smile.gif

QUOTE(5p3ak @ Apr 27 2020, 01:09 PM)
You guys are open? Same hours?
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Please liaise with 0182618599 to arrange to send in / courier in.

This post has been edited by Prince J: Apr 27 2020, 03:27 PM
TSPrince J
post Apr 27 2020, 02:58 PM

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QUOTE(5p3ak @ Apr 27 2020, 02:42 PM)
yes, I have already whatsapp but no proper respond yet. Just saying unavailable.
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Just checked with the tech team and we have finished replying until 1pm messages, kindly be patient as we have accumulated messages from weekend. Will get back to you eventually and sorry for the inconvenience.
TSPrince J
post Apr 29 2020, 06:00 PM

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QUOTE(lsl640 @ Apr 28 2020, 12:36 AM)
What is the average waiting time from order to receive as per you guys experience?
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It depends on model, different model has different arriving time because preorder.

QUOTE(Axelredan @ Apr 28 2020, 05:34 AM)
The older Prodigy 9th gen i7 + 1660ti laptop no longer on sale anymore (maybe on a discount perhaps?  whistling.gif )
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Sorry we do not have any 9th gen prodigy left, only 10th gen for now.

QUOTE(kingofrave89 @ Apr 29 2020, 03:52 PM)
hi, i just sent my laptop for service 22April. after that, i noticed that there's something wrong with my W button when i play games, when i release the button, my character still moving. i change to other button instead, it didnt continue moving. is there anything i can do to fix it?
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Hi kingofrave89,

May i know what's your model and serial number?
TSPrince J
post Apr 30 2020, 02:33 PM

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QUOTE(lsl640 @ Apr 29 2020, 08:51 PM)
Raven SE R, I7 version,when will 1st batch arrive?
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Stock will arrive today or tomorrow, but we will need to clear the back orders since March, so current lead time for new orders are 7 to 14 days.

QUOTE(kingofrave89 @ Apr 29 2020, 10:59 PM)
Mine is Laguna, ILG8503332L.
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Have you contacted with our customer service 0182618599 in regards on this?

QUOTE(alexho5285 @ Apr 29 2020, 11:02 PM)
Looking to purchase the onyx pro. Wonder how long will be the full charged battery can last on normal usage ?
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3 to 5 hours depend on your brightness, settings and usage.
TSPrince J
post May 1 2020, 12:14 PM

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QUOTE(jason111785 @ May 1 2020, 12:10 PM)
What’s the diff between onyx G, Pro and V?
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Hi jason111785

To summarize:

ONYX PRO: Magnesium alloy 1.63kg body, normal RGB keyboard, thunderbolt, 63Wh battery, suitable for professional and road warrior who needs performance on-the-go.
ONYX G: Anodized aluminium 2.1kg body, mechanical keyboard, thunderbolt, 92Wh battery, for portable gaming.
ONYX V: same structure as ONYX G, 1.9kg, for mid-range performance users.
TSPrince J
post May 1 2020, 01:09 PM

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QUOTE(620omen @ May 1 2020, 01:00 PM)
Can onyx g & pro to be charge via usb type c/thunderbolt port?
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Hi 620omen,

Unfortunately they cannot be charged through type-c and thunderbolt.
TSPrince J
post May 1 2020, 03:27 PM

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QUOTE(jason111785 @ May 1 2020, 02:21 PM)
Is the promo still available if order ? Can pm me details for eta and delivery?
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Now we have 9th anniversary promo on https://store.illegear.com.

Can i have your model and configuration to check the exact shipping date?
TSPrince J
post May 2 2020, 04:43 PM

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QUOTE(DanialTan1990 @ May 2 2020, 02:04 PM)
Can I know eta for ordered Raven?
Is it 2weeks,1month or 2month?
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Hi Danial

May i have your order number for checking the status?
TSPrince J
post May 3 2020, 05:02 PM

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QUOTE(jason111785 @ May 3 2020, 01:13 AM)
I am looking at either onyx pro or selenite pro with all the base configuration and maybe change to 2070 and add 1tb Sata hdd.

As I need to back to work on 4th May, I need the laptop hurrier than ever... please advise
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Hi jason111785,

Current lead time for ONYX Pro and SELENITE Pro are 7 to 14 working days upon ordering. If you ordered today I can make it ready on 10th of May.

Hope clarify.
TSPrince J
post May 4 2020, 12:26 PM

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QUOTE(SpoILeR @ May 3 2020, 08:13 PM)
Hi guys biggrin.gif  ,

This is my first time using lowyat forum though. Planning to purchase Selenite G soon. Just checked on Illegear website and found a new model - Ares V.
Would like to seek for advise for these two model since they have almost the same price for the following spec.

Ideal Spec for Ares V :
Processor : Ryzen 9 3950X
Ram : 2X8GB 2666Mhz DDR4 Dual Channel
Graphic : RTX 2070 8GB
Storage : 512GB m.2 PCie NVMe SSD
Network Card : Killer WiFi 6 AX1650
OS : Windows 10 Pro

Ideal Spec for Selenite G :
Display : 240Hz FHD Anti-glare IPS NTSC 72%
Processor : i7 10875H
Ram : 2X8GB 2666Mhz DDR4 Dual Channel
Graphic : RTX 2070 Super 8GB
Storage : 512GB m.2 PCie NVMe SSD
Network Card : Killer WiFi 6 AX1650
OS : Windows 10 Pro
Additional Purchase : Battery Upgrade Pack 63Wh
For Ares V , the price doesn't include backpack and velvet sleeve ?
Is the TDP remain as default ( 105W ) or will be lowered to 60W ?
If the TDP has been lowered to 60W , what's the base clock speed and turbo clock speed ?
What's the temperature of the processor when full load ?
Since Ares V is using desktop processor , it should consume more power than a normal notebook processor , how long will the 63Wh battery last ?
Which model worth more regards the pricing ?

It would be better if can state the differences between these two model as well. rclxm9.gif
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Hi,

CPU TDP is capped at 65W.

The battery life of ARES V is worse than SELENITE G, because of high power consumption.

Both are very different models, one focus on pure processing power while another one focus on thin & light and has extra features like mechanical keyboard and thunderbolt3.

QUOTE(zoixc @ May 3 2020, 10:09 PM)
» Click to show Spoiler - click again to hide... «


about 10 to 15 minute of stress testing of the CPU and i notice the difference in temp for the cores quite huge. Did a repaste just after CNY
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The temperature looks fine, is the repasting job done by ILLEGEAR?

QUOTE(happy_hippo @ May 4 2020, 12:03 AM)
Hi. I'm helping out my brother buying his first gaming laptop. This is the first time we heard about Illegear and based on my brother's budget of around 5K, he narrowed down to Onyx V or Prodigy. Does the 5% cash discount means he need to pay in cold hard cash, bank transfer or full credit card payment?
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It's applicable to bank transfer method as well.

QUOTE(Kookie10 @ May 4 2020, 09:02 AM)
Hi any updates on order #194700? Ordered on 19/4/2020.
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The goods will be delivered to us today, and we need 1 to 2 more working days for processing the QC & stress test before shipping to you.

This post has been edited by Prince J: May 4 2020, 12:40 PM
TSPrince J
post May 4 2020, 03:41 PM

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QUOTE(620omen @ May 4 2020, 01:49 PM)
Hi, i did order onyx g. Any update so far? #194901
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Hi, as per stated in your order details, ETA is 12th May.

user posted image
TSPrince J
post May 6 2020, 11:21 AM

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QUOTE(chittyserv @ May 5 2020, 07:26 PM)
i want to find out if my laptop supports 64 gb ram. Raven SE 9th gen.. any idea?
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Hi chittyserv,

Yes it does support the 32gb single piece 2666mhz CL19.

QUOTE(chittyserv @ May 6 2020, 10:09 AM)
and one more question, does the m2 ssd 1TB version purchased 6 months ago from illegear supports bitlocker encryption?
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We don't have bitlocker encryption.
TSPrince J
post May 8 2020, 12:23 PM

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QUOTE(GloryKnight @ May 8 2020, 09:41 AM)
Based on the recent news postings from Illegear, mentioned that there are showcases of its laptops in Johor Bahru.

May i know which location/shop is it?

Thanks!
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Stay tuned on our announcement smile.gif
TSPrince J
post May 9 2020, 08:28 PM

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QUOTE(reverze @ May 9 2020, 08:19 PM)
Need urgent help! My laptop (illegear raven se) randomly gets the blue screen and reboots into aptio setup utility. I cant get out from this and ive tried settings such as disabling secure boot and enable launch csm. Any fix for this?
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Hi reverze,

Have you talked to our customer service at 0182618599 (Whatsapp)?

Kindly backup your data before sending in for servicing.
TSPrince J
post May 10 2020, 06:16 PM

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QUOTE(laksamana @ May 9 2020, 08:46 PM)
Hi

I ordered a Raven SE with ETA end-April

So far, still waiting

When can I expect delivery please?
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Hi laksamana,

May i have your order number to check?

QUOTE(reverze @ May 9 2020, 10:28 PM)
Mine says 6/11/2019 15:12:00

Man this sucks..

Edit: guys ive fixed it!! I disassembled the laptop, take out the ssd and reinsert again. Idk why but holy shit, i wouldnt sleep tonight if the prob continues
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Glad it's been fixed. I suggest to backup your data asap and send in for checking.

QUOTE(DanialTan1990 @ May 10 2020, 10:01 AM)
Can I know eta for my order #194805?
No timeframe stated for my order so not sure 1mth,2weeks,2mth
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Let me check with the team and get back to you tomorrow Danial.
TSPrince J
post May 10 2020, 07:06 PM

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QUOTE(dylan_chng @ May 10 2020, 06:58 PM)
Hello just curious. I use a Coffee Lake H Illegear Raven with the membrane keyboard with 4-zone programmable RGB keyboard.

Would it be possible to upgrade it to the mechanical keyboard?
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Hi dylan_chng,

I am afraid that's not possible because of different structure and connector.

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