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> Streamyx bill now combined with TM bill, subjected to 5% service charge ? (Streamyx)

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TSsocratesman
post Jun 22 2007, 07:22 PM, updated 15y ago

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One week ago I received my streamyx bill. It came with a TM brochure announcing that starting July 2007, TM and Streamyx bill will be combined.

I have a bad feeling streamyx will now be subjected to 5% service charge!!
So with the new single bill my 1Mbps package costs,
RM88/mth ---> RM92.40 (after 5% service charge) mad.gif

QUOTE(http://www.tm.net.my/tmnet2006/contents/products-services/products.cfm?prodID=50&pgID=502&type=1)
Important Notice!
All Internet charges will be included in one single bill 'Bil Telefon & Multimedia', which will be issued by TM (inclusive of telephone charges, Streamyx charges and others) effective from 1st June 2007.


Anyone here already under this single bill implemetation?
charlieoscardelta
post Jun 22 2007, 08:05 PM

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Yea...mine is already under this. I din really think about the service charge thingy...nw must go back n look.
Xybirium
post Jun 22 2007, 08:12 PM

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What if the phone line and streamyx are under different name?
radioactive
post Jun 22 2007, 08:45 PM

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crap....every month suck rm66 still not enuff....still want 5% tax from me
they cut the cost of one extra envelope and a cost of printing a separate bill
in return get to charge customer 5% tax.
now gotta wait for my next month's bill to come

i'd say the TM billing department has the smartest @sses in TM.

maybe i shud re-register my streamyx under different name...then they might have to send different bills....TM...im gonna suck every cent i could from you mad.gif

This post has been edited by radioactive: Jun 22 2007, 08:48 PM
jtcs87
post Jun 22 2007, 09:08 PM

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yaya... I oso get tat notice adi... Damm clever la TM.... Alwayz sux the money from us & providing the sux services to us....
adriankhoo153
post Jun 23 2007, 12:29 PM

So many star for what?
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Patut la...They charge mr Rm68.20 for my RM66 package.. Was wondering why is my bill Rm68.20
seveneleven
post Jun 23 2007, 12:43 PM

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Damn. Feels good I downgraded to 66 package last week.
dgtel2
post Jun 23 2007, 03:04 PM

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another TM dirty marketing strategy... their main target is to get every single sen from customer... feel so sorry to Streamyx users...
adrian0229
post Jun 23 2007, 03:12 PM

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u r not streamyx user?
TSsocratesman
post Jun 23 2007, 03:59 PM

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QUOTE(Xybirium @ Jun 22 2007, 08:12 PM)
What if the phone line and streamyx are under different name?
*
That's my case. Father owns the landline, I own the Streamyx. Nevertheless according to the notice they're going to combine it next month.


Added on June 23, 2007, 4:05 pm
QUOTE(radioactive @ Jun 22 2007, 08:45 PM)
they cut the cost of one extra envelope and a cost of printing a separate bill
in return get to charge customer 5% tax.
*
That's GLC double whammy for ya.....cut operating cost + increase charges = rapid increase in profits. ph34r.gif

seriously if they can provide a decent connection and latency I have no qualms over the 5% charge.

This post has been edited by socratesman: Jun 23 2007, 04:05 PM
Xybirium
post Jun 24 2007, 08:51 AM

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QUOTE(socratesman @ Jun 23 2007, 03:59 PM)
That's my case. Father owns the landline, I own the Streamyx. Nevertheless according to the notice they're going to combine it next month.
Exactly my case. I haven't seen any notice yet.

hamtarox
post Jun 24 2007, 09:37 AM

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GOVERMENT company wat can we do?they can walk like crab....(all chinese will know wat it mean)anyway to complaint about monopoly ?
charlieoscardelta
post Jun 24 2007, 10:28 PM

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If I'm not mistaken, it doesn't matter whether separate owner for line and broadband as long as number is the same, TM will combine the bill.
alloh
post Jun 24 2007, 11:52 PM

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Again Malaysia Boleh .....
All of malaysian... Pilihan Raya is coming... it is all about you to voute with smart.
vincent09
post Jun 27 2007, 02:45 PM

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What the "tuuu" for that 5% service charge? What service for that? Service for combine the 2 bill?
alextee1881
post Jun 27 2007, 05:15 PM

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QUOTE(alloh @ Jun 24 2007, 11:52 PM)
Again Malaysia Boleh .....
All of malaysian... Pilihan Raya is coming... it is all about you to voute with smart.
*
BN will only getting lesser majority in parliament seat only. vmad.gif
rayfoo
post Jun 28 2007, 09:29 AM

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just got my phone bill , it didnt come with my streamyx bill
kitsuna
post Jun 28 2007, 09:47 AM

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the combine bill will only be available starting on 1st July 2007 >,>
slepth
post Jun 28 2007, 10:46 AM

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So, what will happen to those that have streamyx and somehow managed to cancel their landlines? Wont that make tmnet puzzled?
WaCKy-Angel
post Jun 28 2007, 11:00 AM

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hmm didnt think about the service charge b4....

can we do something about it?
anybody wanna go complaint?
MX510
post Jun 28 2007, 02:36 PM

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Hampeh tul streamyx
mr_abc
post Jun 28 2007, 03:08 PM

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5% service charge?
i filled a form to transfer tm account to new house a month ago..
until now i have to keep pushing them...
they are soooooooooooooooooooo lazy..
leejll
post Jun 28 2007, 04:39 PM

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WHAT?! how can they charge service charge!

QUOTE(WaCKy-Angel @ Jun 28 2007, 11:00 AM)
hmm didnt think about the service charge b4....

can we do something about it?
anybody wanna go complaint?
*
why don't all of us call them and complain when we get our bill next month. if every single customer complain about the charge maybe they'll drop it
rajulkabir
post Jun 29 2007, 02:54 AM

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QUOTE(leejll @ Jun 28 2007, 04:39 PM)
WHAT?! how can they charge service charge!
why don't all of us call them and complain when we get our bill next month. if every single customer complain about the charge maybe they'll drop it
*
I just looked at the sample bill on the orange insert entitled "Get a SINGLE BILL frum us soon!"

It seems quite clear that the Streamyx service does not attract the 5% tax. Just add up the numbers and you will see that the tax amount (341.91) is exactly 5% of the voice communication items (575 + 6180.28 + 88 - 2 - 3).

Assuming the sample bill is correct, then we have a tempest in a teapot here.
ashburn98
post Jun 29 2007, 10:25 AM

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If TMnut add 5% to my bill with no justification, I'll scold kau-kau @ customer service.
skylinegtr34rule4life
post Jun 29 2007, 04:13 PM

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mysia reli boleh rclxms.gif doh.gif
cafuheva
post Jun 30 2007, 09:20 AM

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TheXxBestxX
post Jun 30 2007, 11:27 AM

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yup...they just want to cut cost than have to print 2 single bill.
SUSerror0024
post Jul 6 2007, 12:16 AM

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Chiu they have some evil plans la!!!
i think they going to make some hidden charges loorrr
think about it
alex12345
post Jul 6 2007, 02:38 AM

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if they really add 5% charges then malaysia boleh again!! it suck move shame on tm


alloh
post Aug 17 2007, 02:24 PM

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I just called to TM asking about this 5% tax.
And the man replied me that the 5% only apply to phone line. For Streamyx fee, there will be no tax added.
Could anyone please confirm this?
lehtung
post Aug 17 2007, 03:19 PM

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mine also not yet combine .. but i found that on my this month's bill , the date at total amount of data usage there is from 11/03/2007 to 10/04/2007 ... (-.-'') ....
rajulkabir
post Aug 20 2007, 02:34 PM

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QUOTE(alloh @ Aug 17 2007, 02:24 PM)
I just called to TM asking about this 5% tax.
And the man replied me that the 5% only apply to phone line. For Streamyx fee, there will be no tax added.
Could anyone please confirm this?
*
What the TM man said to you is the same as it shows on the bill.

5% charge for phone, no 5% charge for streamyx.

The people who are whining about this are too lazy to read the bill.
hypermount
post Aug 20 2007, 03:07 PM

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Not yet combine la -- I even activated the paperless bill for my telephone bill, never receive my TM bill, only receive Streamyx bill. How to combine like that?

Check my thread, is it a thing to come.
http://forum.lowyat.net/topic/507035
GameSky
post Aug 20 2007, 03:33 PM

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my stimix bill no 5% charge..first month tho ._.

so..its phone line dry.gif...meh...
leejll
post Aug 20 2007, 06:29 PM

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QUOTE(rajulkabir @ Aug 20 2007, 02:34 PM)
The people who are whining about this are too lazy to read the bill.
*
Lol.. and u are too lazy to notice that this is an old old thread started in june and these ppl were discussing before the july bill came out.
rajulkabir
post Aug 21 2007, 02:06 PM

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QUOTE(leejll @ Aug 20 2007, 06:29 PM)
Lol.. and u are too lazy to notice that this is an old old thread started in june and these ppl were discussing before the july bill came out.
*
Huh? I was responding to a question someone asked on August 17. Even if the thread was started in 1924, the latest posts were recent.
TSsocratesman
post Aug 23 2007, 03:50 PM

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Just some long due updates on my old thread...

- my TM and TMnet bills not combined yet
- Confirmed with other ppl no 5% tax on streamyx

thread closed biggrin.gif

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