Is there Lazada in other SEA countries?

Hi Lazada buyers,

Need help.  I received a damaged good and Lazada, seller and Skynet sort of pointing fingers to each other and aski me contact the other party, in order for the damaged good to be return (and subsequent refund).

Do you have Lazada contact (other then their usual customer care, telephone, Chatline)?  Need to escalate to someone inside Lazada, so that they understand, what their customer is facing when there is an issue.

Thanks.

You can PM me if you have such contact.

I did a online return request and went direct to their dispute group.  After that went outstation for 2 days and didn’t check email.  When comeback, dispute team said the dispute was rejected because insufficient info.  Since then, is nightmare.  Lazada said cannot reopen case since its rejected, asked to contact seller and skynet directly.  Seller and Skynet asked to contact Lazada.  So, I am squeezed by all 3 parties, and cannot move forward.

So, to answer zeese question; haven’t got to the stage of return form.

Any other options to get info to Lazada management to open case?

status is still packed today 

Hi want to ask has anyone notice that there are many seller from china with really generic name like "jwei345". They sell lots of stuff but they have no rating because no sufficient data.
Anyone bought from such seller and can they be trusted ?

Same, mine scheduled to deliver today suddenly changed to next Monday lol.

May i know which area? Mine barang is stucked at Puchong hub.