Did money count?

gd morning sifus,

i bought a tv during the 11.11 promo, and received a damaged one, the screen is cracked. ive initiated the return process, the seller then rejected it.

i have proceed to press the dispute button on 26/11/2019, until now still no news. im terrified. omg.

any sifus here got experience and advice to share on this? thanks alot in advance

may i know how to do a second refund? the lazada page didnt show any refund button. now just show "dispute in progress"

tqvm

okok. will attempt it.

hi guys,

anybody experienced such long return process b4? below is the communication log with lazada.

22 Dec 2019 17:53 Evidence was provided by customer. Team is now reviewing the case.
19 Dec 2019 17:40 Dispute team has requested to provide evidence by customer.
15 Dec 2019 17:50 Evidence was provided by customer. Team is now reviewing the case.
13 Dec 2019 17:53 Dispute team has requested to provide evidence by customer.
05 Dec 2019 22:42 Evidence was provided by seller. Team is now reviewing the case.
26 Nov 2019 23:02 Dispute was raised and our customer service is now reviewing the case.
25 Nov 2019 10:27 Seller has rejected return request
23 Nov 2019 12:19 Return was submitted successfully. Seller will make a decision regarding your return request.

until now no news, have been contacting lzd live chat every 2-3 days but to no avail.

desperately need advice from sifus.
tqtq