Not hard enough. Still haven't got my item stuck at puchong.
When i contact the customer service, they paste me template saying couriers are given ADDITIONAL 15 days from the 'shipped' date to deliver the parcel.

Looks like we all gotta wait till end of July?

I am really switching back to shopee already.

Won't switch back to Shopee, not especially if im buying expensive products. Shopee is horrible at refunding processes. I still like Lazada for its customer service better. Also, during this period, even though it was frustrating having to wait for so long, still LEX was always very fast. This time probably KKM really ordered them to close. Imagine closing down for 3 days and how many piles have accummulated? That part can understand la.. Who would want to get corvid anyways?

There's still live assistance. You need to "chat with live agent".
But for the delivery duration part, I believe they have removed that one yes.
I guess they are just really overwhelmed by the delivery and it's better to just make their limited CS to focus on more pressing issues than customers asking "Where is my delivery! why stuck in warehouse".

but if you have other issues with the product, can still reach live agent. For an example, the seller does other hanky panky stuffs.
But the queue is long, used to have 100 in queues by the way before EMCO, now i bet it's even more!

For cancellation, there's still cancellation (I have cancelled a few items because they didn't pack) but you can't cancel once it's packed and in transit. it's the same for shopee lah wei. You cannot cancel items when it's during transit.

Nah. I tried to reach live agent day and night, for days. Never get. Lanjiao them

So how? What’s your item? Stuck in Puchong is it?

Yes. Still. Since 12th no update.