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 Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz

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Sunshape
post Nov 13 2024, 10:31 AM

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I don't like Lazada to assign orders to Flash, as it is slower than LazExpress itself.
Sunshape
post Nov 13 2024, 11:09 AM

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QUOTE(PJng @ Nov 13 2024, 10:41 AM)
Got one time assifn to flash, took 1 week ship to me, even passed get by date
But laz no give me late delivery RM3 lazcash
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Their guaranteed period is too far away la. Can't get one. But Shopee one is better. Easy to get RM5 if didn't reach by guaranteed date.


Sunshape
post Nov 14 2024, 08:27 AM

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I don't know why most of the 11.11 orders were assigned to Flash Express and it is super slow.

1 day moved 1 location. It is 3rd day now and still heading to sorting centre... KNS
Sunshape
post Nov 14 2024, 10:16 AM

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QUOTE(kokweng1 @ Nov 14 2024, 08:44 AM)
Yea flash quite suck 1
Sometimes super fast but most of the time slow
Worse is urban dispatch , I wonder laz still use it or not lol
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yes, they are still using it. I wonder why they opt them to be partner.

QUOTE(Pewufod @ Nov 14 2024, 10:07 AM)
why pending refund so long d now

last time will go straight to refund issued

i used cc
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yes, took 1 week lorrrrrrrrrr
Sunshape
post Nov 14 2024, 11:21 AM

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QUOTE(backspace66 @ Nov 14 2024, 11:10 AM)
First time seeing in transit to sortation center for two days without any update for LEX
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Ya, 2 days didn't move at all.

Also, the LazCash compensation is too long and can't be compensated one.

Mine guaranteed is by Nov 19. Ordered date Nov 11.

If shopee, 4 days if didn't reach, they compensate RM5 lorrrrrrr
Sunshape
post Nov 15 2024, 11:20 AM

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QUOTE(SnowWhiteTan @ Nov 15 2024, 10:42 AM)
my purchases shipped by lex, stuck for 3 days without movement :/
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Same

Ordered Nov 12 and shipped on Nov 12 but didn't move at all. Still heading to sorting centre. But guaranteed is Nov 21 if late, compensate RM3.

Niama. Can't get one. The date is too far.

This post has been edited by Sunshape: Nov 15 2024, 11:20 AM
Sunshape
post Nov 16 2024, 08:20 AM

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QUOTE(backspace66 @ Nov 16 2024, 07:00 AM)
Some shit is happening in LEX puchong  sortation center?

Items ship out on 12th all got stuck, but item shipped out on 14th all moving smoothly. All of them going through puchong
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same here too.
Sunshape
post Nov 16 2024, 08:25 AM

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user posted image

I bought karcher vacuum cleaner during 11.11 and yesterday opened the top cover and found the side opener sudah patah when received.

Should I return them?

This is the side ear hanger to open the top motor cover (contains left and right) to tight between the motor and the body.

This post has been edited by Sunshape: Nov 16 2024, 08:26 AM
Sunshape
post Nov 16 2024, 08:34 AM

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QUOTE(backspace66 @ Nov 16 2024, 08:30 AM)
You should return, i kena before the seller promise to send out replacement part which never came and then ignore me after the return period ends
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Vacuum cleaner too like me?

QUOTE(andrekua2 @ Nov 16 2024, 08:32 AM)
Depends... if you chat with seller and they got spare parts can deliver to you, then you still untung... see what the seller reply first
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Already chatted. Haven't replied. Where got untung? The one sudah broken and when you pressed up to open, the whole part is out (normal one to hang there for you to open and close one).

Although this doesn't affect anything except patah and this part is unattached and you need to reattach every time you open and close.
Sunshape
post Nov 16 2024, 10:17 AM

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QUOTE(andrekua2 @ Nov 16 2024, 08:40 AM)
Not cheap? If price is cheap then it is worth it if seller got replacement parts to send you.
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Normal price 445, after vouchers and coins, RM336
Sunshape
post Nov 16 2024, 10:27 AM

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Do you think Lazada is having issue?

The live CS is fully occupied which never happened before.

QUOTE
"We are sorry, all of our agents are currently occupied. Please try again later."


This post has been edited by Sunshape: Nov 16 2024, 10:28 AM
Sunshape
post Nov 16 2024, 11:31 AM

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QUOTE(Sunshape @ Nov 16 2024, 08:25 AM)
user posted image

I bought karcher vacuum cleaner during 11.11 and yesterday opened the top cover and found the side opener sudah patah when received.

Should I return them?

This is the side ear hanger to open the top motor cover (contains left and right) to tight between the motor and the body.
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For this issue, Lazada CS told me to return before the order get confirmed by 3 days.

If the order has been confirmed, the goods can't be returned anymore?

Shopee has 15 days leh
Sunshape
post Nov 16 2024, 11:47 AM

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QUOTE(ericlaiys @ Nov 16 2024, 11:40 AM)
all goods must check properly before click order received. else cannot return
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Duplicated

This post has been edited by Sunshape: Nov 16 2024, 11:49 AM
Sunshape
post Nov 16 2024, 11:48 AM

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QUOTE(ericlaiys @ Nov 16 2024, 11:40 AM)
all goods must check properly before click order received. else cannot return
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then shopee is better. Even order received and still can return within 15 days.

I think this seller is dishonest. They already know the hanger is broken and still wanna sell to me.

They just hanged it like nothing happened. When I click to open, already patah out.

I thought I made it patah but no left over residual so I can use elephant to gum it back.

The item was received on 14/11. So I need to confirm/return/extend by 17/11? Else, it will be automatically confirmed?



This post has been edited by Sunshape: Nov 16 2024, 11:54 AM
Sunshape
post Nov 16 2024, 04:07 PM

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QUOTE(jhleo1 @ Nov 16 2024, 04:06 PM)
Lazada shipping really show. Picked up on 12 Nov and on the way to Puchong sorting center forever no more update. My Shopee orders all received after 2 to 4 days max.
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complaint to them gao2.

The Lazcash compensation is Nov 21. How to get compensation if late since the date is too far.
Sunshape
post Nov 16 2024, 04:15 PM

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QUOTE(HouLeiiShytt @ Nov 16 2024, 04:13 PM)
Useless, called them 3 times, they just read out the same template, that's it. Not to mention you have to deal with the Cleo AI, that accepts voice responses, not number presses.
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it is worst. I think they are going downtrend.
Sunshape
post Nov 17 2024, 04:00 AM

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i think the orders that picked up by lex and heading to puchong on nov 12 sudah gg

shouldn't be for so long without movement

the whole sudah tenggelam
Sunshape
post Nov 17 2024, 08:29 AM

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QUOTE(andrekua2 @ Nov 17 2024, 04:47 AM)
Not strange... in order to appear on the system, first they need to scan in the to confirm these parcels arrived but if there's to much to handle, it could very well be there but not processed
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QUOTE(backspace66 @ Nov 17 2024, 06:38 AM)
One of my item got an update early this morning, heading out to delivery facility near you. No movement for the last remaining item since 12 nov. I think they are starting to catch up
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but my other orders who were after nov 11-12 have been received already.
Sunshape
post Nov 17 2024, 11:55 AM

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QUOTE(FusionXY @ Nov 17 2024, 11:47 AM)
Same courier service or?
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same
Sunshape
post Nov 17 2024, 11:56 AM

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QUOTE(FusionXY @ Nov 17 2024, 11:54 AM)
Finger crossed with this mega sales.
Appreciate those courier people handle a lot of parcels daily.
Not an easy task to arrange every one of the parcels.
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Shopee can handle well and all 11.11 already received.

How can Lazada can't handle? I believe the whole containers sudah gg. It has been day 5 by today!

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