May 8 2019, 07:30 PM
https://www.msn.com/en-my/news/world/angry-...3Qaj?li=BBr8Hnu
Angry customer posts disappointment over botched order, gets a personal phone call from Lazada’s CEO
QUOTE
“I was furious and insisted that I received no keyboard but a frickin’ mobile phone ring,” he wrote.
The Lazada agent told him to initiate a return on his order page on the company’s website, whereupon he was told that he needed to return the package to Singpost or Ninjavan.
Which upset him even further. “WTF? I reported a fraudulent activity on Lazada and they expect me to return the package myself?,” wrote Mr. Toh.
The agent told him that she would endeavour to have his package picked up instead.
According to Mr Toh’s post on May 4, by that date, he was waiting for a call from the manager because the listing of the item was still online on the site and because he didn’t have the assurance of the full refund even after he returned the package.
He wrote, “This is a serious matter and Lazada seems to not take this seriously. I have given them ample time to respond appropriately before I put up this post.
And you know what? Lazada recently told me that my spending on Lazada is higher than 99% of other shoppers in Singapore. I am not even expecting VIP treatment. Just refund my money, take action against the seller and maybe apologise to me for the inconvenience!
So please, be careful when shopping on Lazada. It is no longer safe.”
He ended his post by tagging Lazada’s Facebook page, which may be one reason why the CEO himself gave Mr Toh a call.
Perhaps a bigger reason is that his post went viral, with many customers writing about their bad experiences with the site as well. Comment after comments were posted by netizens who wrote about having ordered an item, and yet receiving something entirely different, with prayer bracelets being the most common wrong item received.
The Lazada agent told him to initiate a return on his order page on the company’s website, whereupon he was told that he needed to return the package to Singpost or Ninjavan.
Which upset him even further. “WTF? I reported a fraudulent activity on Lazada and they expect me to return the package myself?,” wrote Mr. Toh.
The agent told him that she would endeavour to have his package picked up instead.
According to Mr Toh’s post on May 4, by that date, he was waiting for a call from the manager because the listing of the item was still online on the site and because he didn’t have the assurance of the full refund even after he returned the package.
He wrote, “This is a serious matter and Lazada seems to not take this seriously. I have given them ample time to respond appropriately before I put up this post.
And you know what? Lazada recently told me that my spending on Lazada is higher than 99% of other shoppers in Singapore. I am not even expecting VIP treatment. Just refund my money, take action against the seller and maybe apologise to me for the inconvenience!
So please, be careful when shopping on Lazada. It is no longer safe.”
He ended his post by tagging Lazada’s Facebook page, which may be one reason why the CEO himself gave Mr Toh a call.
Perhaps a bigger reason is that his post went viral, with many customers writing about their bad experiences with the site as well. Comment after comments were posted by netizens who wrote about having ordered an item, and yet receiving something entirely different, with prayer bracelets being the most common wrong item received.
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