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Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz
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Dino168
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 Jul 25 2019, 04:18 PM
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Getting Started
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Hi Lazada buyers,
Need help. I received a damaged good and Lazada, seller and Skynet sort of pointing fingers to each other and aski me contact the other party, in order for the damaged good to be return (and subsequent refund).
Do you have Lazada contact (other then their usual customer care, telephone, Chatline)? Need to escalate to someone inside Lazada, so that they understand, what their customer is facing when there is an issue.
Thanks.
You can PM me if you have such contact.
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Dino168
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Jul 25 2019, 06:04 PM
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Getting Started
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QUOTE(zeese @ Jul 25 2019, 05:28 PM) the good thing about lazada is, if something is wrong.. ie product damaged whatsoever, you dont have to deal with the seller.. Just fill out a return form and return the product to Lazada, not to the seller ... the return form is already there (I'm not going to give you a tutorial here.. google or just chat with them if u dont know what to do). I did a online return request and went direct to their dispute group. After that went outstation for 2 days and didn’t check email. When comeback, dispute team said the dispute was rejected because insufficient info. Since then, is nightmare. Lazada said cannot reopen case since its rejected, asked to contact seller and skynet directly. Seller and Skynet asked to contact Lazada. So, I am squeezed by all 3 parties, and cannot move forward. So, to answer zeese question; haven’t got to the stage of return form. Any other options to get info to Lazada management to open case? |
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Dino168
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Jul 25 2019, 06:07 PM
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Getting Started
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QUOTE(pretty23 @ Jul 25 2019, 04:57 PM) When you received the parcel then packing carton box got any damage or not? Box not damaged (externally) but think inside parts were moving, so damaged during shipment |
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Dino168
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Jul 26 2019, 01:40 AM
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Getting Started
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QUOTE(zeese @ Jul 26 2019, 01:24 AM) I feel sorry for you. I also had experienced receiving damaged items and returned it back to lazada and immediately approved a refund. As for you, maybe you can try file a dispute with consumer tribunal .. Customer tribunal as in NCCC? |
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