Aiya. Didn't know today exchange voucher.

My parcel was allocated to flash express. Collected on 10 May but no moving after move to 3PL_Vir_Zeego. Where is 3PL_Vir_Zeego? Want to know can go collect not.

Lazada Express is Lazada own courier service. What you meant? Your parcel originally allocated to Lazada Express then send to another courier company to deliver?

If directly allocated by Lazada, then Lazada can use any 3rd party courier service. My one now got two parcels under ABX & Flash Express. Both stuck few days in center after collected.

Does anyone know how I can file a complaint about item stuck at hub. I tried the customer service chat but was unable to summon a live agent. Kept getting generic bot reply. I tried calling the hotline but could not get my order number recognised so was unable to proceed with the call. Based on the app's tracking, my item was picked up from Perai and arrived at Bayan Lepas, which was great because my address is in the same district. But then for some reason, it got picked up at KUALA (I'm assuming Kuala Muda based on app's tracking map) and has been there ever since. I cannot understand the detour. Why from Bayan Lepas it went out of the way to Kuala Muda when the receiver is in Bayan Lepas? How accurate is the app's tracking?

Get-By date is 21 May. Based on the app's description, delivery partner is Flash MY.

My item is not expensive nor is it small - 3 pieces of cushion seat. I keep speculating what the reason could be - misplaced? manpower shortage?

How can I communicate with a live agent? How long does my order need to get stuck before it is automatically cancelled?

What item?

A quick check, it can be.
1. seller blocked it and return it back to seller.
2. It got real intercepted.