QUOTE(0601430 @ Jul 23 2019, 05:48 PM)
after read your comment now i understand what he means by "the order was cancelled by the platform", he ordered somewhere else and no stock available
Ya, he means that, while he is ordering stock somewhere else, he don't click on packed and shipped on Lazada system, which will extend the time out time to 4 week.
The platform which is Lazada system cancelled the order as it don't get any respond from seller within N days, you may take a look on when the order was cancelled, and knowing the period given to the seller.
Because in Taobao, the seller can have 365 days for handling the stock, so they normally will facing this issues because lack of understanding of the Lazada system.
But this may be changed la, if your order still there waiting for shipping, then yes, your assumption is correct, just ignore the above explanation.
QUOTE
btw the item estimated delivery is end of this month, and the seller said he will restock next week... what if after end of this month the item still not yet delivered, will the money be released to the seller? im afraid it will automatic release the money even tho i havent received the item yet, like shopee...
The order will be cancelled after N week, and you will get the refund.
Unless they able to cheat like Shopee, key in any tracking number that is shipped for other people, but I think the tracking number is auto assigned to the seller.
So except the seller send am empty package like few previous page, then yes, you will get the refund as long as Lazada system don't get the "Received" status from the tracking system like Gdex, LEX, Ninjavan etc.
QUOTE(megadisc @ Jul 23 2019, 09:55 PM)
just wondering if anyone has issues refunding from lazada wallet ???
plan to withdraw after is returned
If you top up the Lazada Wallet, then yes, you can't withdraw the refund.
If you pay using Online Banking like Maybank2U, CIMB Clicks, then should not having issues for the withdraw, as far as I know.
But to avoid this kind of issues, you may use a credit/debit/prepaid card for quick payment and easy refund.