This is why I don't recommend people to use MyCar. Because they are too lax in their quality control department. A lot of Grab drivers usually complain about how Grab always ban drivers, strict cancellation/acceptance rating requirement, but all these are the reason why Grab is so successful. Drivers are disposable. They prefer to keep the best and the most loyal drivers in their drivers pool. The one who always choosy on jobs, complain a lot, drive too little, they will just get rid of. Because they know there hundreds more drivers will register every week.

The way I see it, MyCar's vision is to capitalize on Grab's 'weakness' which is drivers' welfare. So they allow MyCar drivers to filter and cancel job as much as they wanted too. But they don't realize that this will significantly harm their service quality. Therefore, you will have a lot of bad Grab drivers who got banned to jump into MyCar platform.

I think the main reason why people would ever pick MyCar over Grab is because MyCar offers a cheaper fare for their particular trip. Conlusion: as a passenger, try to stick to Grab if you want better service. MyCar is just Grab's tong sampah. Hopefully GoJek can enter Malaysian market and provide a serious competition soon.

This post has been edited by wannoradzahari: Mar 31 2019, 03:29 PM