Mar 25 2019, 01:36 PM
QUOTE(Mr.Weezy @ Mar 25 2019, 11:03 AM)
I ordered something online from the EU
I know I have to pay for import duty as the item exceeded CIF of RM500.
Hence, I've allocated 10% for the purpose.
But this bugger DHL Express did custom clearance on behalf of me without telling me NOR showing on the tracking page
Not only they want me to pay the 10%, but also 4% on top of it because they said it's their disbursement fees and it is stated clearly in T&C
I am more than happy to pay the import duty of 10%, but DHL wants to impose 4% of charges just because they do custom clearance themselves?
What a joke is this?
For other parcels I've ordered from overseas, normally on the Track & Trace page will update "Item detained on custom, please call bla bla" , then when we call, the customer service will ask whether you want us to clear for you or you clear yourself
Only this bugger DHL straight away clear for me without updating on the tracking page
This is no different than perompak
#DHLMalaysia
From DHL website http://www.dhl.com.my/en/express/customs_s...s_services.htmlI know I have to pay for import duty as the item exceeded CIF of RM500.
Hence, I've allocated 10% for the purpose.
But this bugger DHL Express did custom clearance on behalf of me without telling me NOR showing on the tracking page
Not only they want me to pay the 10%, but also 4% on top of it because they said it's their disbursement fees and it is stated clearly in T&C
I am more than happy to pay the import duty of 10%, but DHL wants to impose 4% of charges just because they do custom clearance themselves?
What a joke is this?
For other parcels I've ordered from overseas, normally on the Track & Trace page will update "Item detained on custom, please call bla bla" , then when we call, the customer service will ask whether you want us to clear for you or you clear yourself
Only this bugger DHL straight away clear for me without updating on the tracking page
This is no different than perompak
#DHLMalaysia
Disbursements Per Shipment
Min. 50.00 RM OR 3% of Customs Duties and Taxes, whichever is higher. This fee is subject to Service Tax 6%.
In the past, DHL has phoned me first to inform of the amount payable and to ask if I accept the charges. Dunno if they've recently changed their protocol.
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