I ordered something online from the EU

I know I have to pay for import duty as the item exceeded CIF of RM500.

Hence, I've allocated 10% for the purpose.

But this bugger DHL Express did custom clearance on behalf of me without telling me NOR showing on the tracking page

Not only they want me to pay the 10%, but also 4% on top of it because they said it's their disbursement fees and it is stated clearly in T&C


I am more than happy to pay the import duty of 10%, but DHL wants to impose 4% of charges just because they do custom clearance themselves?

What a joke is this?


For other parcels I've ordered from overseas, normally on the Track & Trace page will update "Item detained on custom, please call bla bla" , then when we call, the customer service will ask whether you want us to clear for you or you clear yourself


Only this bugger DHL straight away clear for me without updating on the tracking page

This is no different than perompak

#DHLMalaysia

At least now got direct line for me to follow up

So at the end , you paid for the charges?

noted, will present this to dispute

this should be the case

yes they shoulda notify first before doing things like this

not really troublesome for me as I do clearance myself every week so I already knew the process

i was hoping to settle myself this time manatau this DHL smart alec go clear for me :X