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Maxis fiber internet modem user replaceable?
TSyongtjunkit
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Mar 23 2019, 05:46 PM, updated 6y ago
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Hi, I would like to ask if the maxis fiber modem user replaceable or only maxis is able to replace and reconfigure it? No idea how it got fried together(overnight) with the surge protector + 13A fuse(surge protector) + MCB trip ( the powerline adapter(passthrough type) which was plugged directly into the wall didn't get fried at all not even the fuse built into the powerline adapter) This post has been edited by yongtjunkit: Mar 23 2019, 05:47 PM
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jackal75
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Mar 23 2019, 06:16 PM
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if you still tie to contract with Maxis, just call them to change it foc.
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SilentVampire
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Mar 23 2019, 06:23 PM
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QUOTE(yongtjunkit @ Mar 23 2019, 05:46 PM) Hi, I would like to ask if the maxis fiber modem user replaceable or only maxis is able to replace and reconfigure it? No idea how it got fried together(overnight) with the surge protector + 13A fuse(surge protector) + MCB trip ( the powerline adapter(passthrough type) which was plugged directly into the wall didn't get fried at all not even the fuse built into the powerline adapter) Nope. It will need to be replaced by Maxis. Call them and get it FOC. It has lifetime warranty.
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TSyongtjunkit
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Mar 23 2019, 07:42 PM
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QUOTE(jackal75 @ Mar 23 2019, 06:16 PM) if you still tie to contract with Maxis, just call them to change it foc. QUOTE(SilentVampire @ Mar 23 2019, 06:23 PM) Nope. It will need to be replaced by Maxis. Call them and get it FOC. It has lifetime warranty. Will there be any configuration changes on the router side And what’s the model(modem) is maxis giving out now ?
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jackal75
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Mar 23 2019, 08:29 PM
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configuration is same. last i know they giving out the TP-LINK Archer C5v
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imalmighty
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Mar 23 2019, 09:07 PM
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Your connection is vdsl or fiber? If it's fiber, it's handled by TM fella. The ONU is actually part of TM's infra, however, u had to pay for the electricity to power the ONU or modem
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acbc
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Mar 23 2019, 09:13 PM
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Mine also fried. However, after changing the AC adaptor, all ok.
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TSyongtjunkit
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Mar 23 2019, 09:28 PM
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QUOTE(imalmighty @ Mar 23 2019, 09:07 PM) Your connection is vdsl or fiber? If it's fiber, it's handled by TM fella. The ONU is actually part of TM's infra, however, u had to pay for the electricity to power the ONU or modem Fiber, maxis infra
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TSyongtjunkit
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Mar 23 2019, 09:29 PM
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QUOTE(acbc @ Mar 23 2019, 09:13 PM) Mine also fried. However, after changing the AC adaptor, all ok. Oddly when I used voltage tester, it shows that there’s currently going though the cable ( indicated by the picture on the 1st post )
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imalmighty
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Mar 23 2019, 10:54 PM
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QUOTE(yongtjunkit @ Mar 23 2019, 09:28 PM) Maxos own infra? That's rare! Where is it?
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TSyongtjunkit
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Mar 23 2019, 11:17 PM
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QUOTE(imalmighty @ Mar 23 2019, 10:54 PM) Maxos own infra? That's rare! Where is it? Yup maxis have their own infra and tm is also having their own infra( tm came in late -2019 only ready, maxis already long time ago got ) BU11 , Bandar Utama This post has been edited by yongtjunkit: Mar 23 2019, 11:17 PM
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TSyongtjunkit
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Mar 24 2019, 01:02 PM
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QUOTE(imalmighty @ Mar 23 2019, 09:07 PM) Your connection is vdsl or fiber? If it's fiber, it's handled by TM fella. The ONU is actually part of TM's infra, however, u had to pay for the electricity to power the ONU or modem QUOTE(acbc @ Mar 23 2019, 09:13 PM) Mine also fried. However, after changing the AC adaptor, all ok. Maxis just came and they swapped the power adapter and it works They also said that the new power adapter would make some noise when its failing while the old one would suddenly die( when the new power adapter makes some noise they said that can call maxis already for replacement power adapter ) This post has been edited by yongtjunkit: Mar 24 2019, 04:10 PM
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imalmighty
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Mar 24 2019, 05:02 PM
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Good then, dont forget to claim rebate for downtime
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TSyongtjunkit
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Mar 24 2019, 06:29 PM
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QUOTE(imalmighty @ Mar 24 2019, 05:02 PM) Good then, dont forget to claim rebate for downtime 1 day only, can claim rebate ? Yesterday reported to Astro and this morning maxis came to replace the power adapter
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