QUOTE(Cookie101 @ Aug 10 2021, 10:36 AM)
Too many unscrupulous agents out there.
An existing family plan taken up since 2015 and the premium has increased twice. The agent just want you to continue it.
Meanwhile a new plan costs less 20% less than that.
End of the day one can just that’s because of the bad agent etc. Isn’t it the same mentality that they want to earn out of you in reality disregarding your needs and affordability?
Hmm... I can understand from the customer's perspective that this thought is unavoidable.
However, I would like an attempt to help us look at the big picture.
Yes, a new plan may cost 20% less. However, the new plan subjects you to the following:
1. underwriting
2. Waiting period 4 months
3. contestable period 2 years.
The ABSOLUTE BEST plan is the plan that is IN FORCE.
I personally would not trade saving 20% of premium in exchange for exposing myself to such risks, especially now during this pandemic.
On the other hand, in 2015, the entire insurance industry is singing this song:
"co-insurance, deductibles are a thing of the past. We are offering high annual limits with no lifetime limits, guaranteed renewals".
However, if you pay attention to what's coming back into the medical insurance market now:
1. deductibles
2. co-insurance
Why leh? Bukan thing of the past meh?
To address this, we need to first recognize that the provisions of health insurance here in Malaysia is stuff of dreams for consumers in USA, Australia, Netherlands, Singapore, and other more developed markets. We pale in comparison only to countries where having no health insurance is a crime punishable by law, or countries with a system such as the NHS. In exchange for that, they pay ungodly rates in the form of various taxes.
So why is deductibles and co-insurance coming back into our market? And why is there a medical rate hike across the board?
Medical rate hike:
Well, it goes on to show that the medical insurance fund pool is depleting and requires a little more contribution from all of its participants.
This only goes on to show that Malaysians are living longer but not necessarily better lives. Many of us are actually living with a chronic illness and/or developing one if we don't already have it.
Secondly, our national insured rate is also very low and mainly concentrated in the urban areas. Any statistician will be able to see this and render the solution: to have more people to be insured. More participants, better spread of risks. Any economist will come to the same conclusion, bigger market, lower costs.
Deductibles and co-insurance:
Yes, it's a bad taste. Like thorns on an otherwise immaculate rose.
However, these deductibles help to reduce the annual premiums that you pay. In exchange, you pay the deductible amounts on the bill before a claim is paid out.
In order to keep premiums affordable (considering the trajectory we're on in terms of aging with illnesses), co-insurance and/or deductibles is the way forward.
Do you see how you save in one end, but pay it in the other end?
If I am your agent, I will also encourage you to continue the plan.
I could easily tell you "see? buy new and save 20% leh!"
Then go on to submit new business. ROP? I will reason it out with company and have it waived.
You will be thinking "wah, what a good agent, help me save money"
I will be getting even more income from submitting new sales. Why would I want to bother on the small increments in your premiums?
Come time to claim, and getting denied on fine prints, you cry to BNM also nobody will layan.
^^^ Only if your agent do this, then he/she is the betul2 unscrupulous agent. Or as you say "bad agent".
But no woh bro, from what I can gather, your agent is doing the right thing, and actually in your best interest leh...
Give him/her some credit lah, because I personally think it is well earned leh.