Hi I am an Astro IPTV with 30mbps subscriber. Lately I faced erratic NO Internet issue. These days, I noticed, NO INTERNET at around 9pm onwards till
morning. Complaint to Astro, in Feb, they only got a Maxis technician to come over in Mar to check. he disable IPV6 from the router
and left. However, still NO INTERNET ,mostly in the evening. This has been going on for a month already.
Astro is extremely slow in rectifying this problem. Seriously, NO sincere "Customer service" attitude.

Anyone experiencing this issue?

Tks

This post has been edited by msian59: Mar 16 2019, 04:56 PM

I realised the “ headache” because, it s Astro Iptv using Maxis internet and TM physical fibre optic & modem, however
as you mentioned, I have a contract Astro, thus, I complain to Astro and it is Astro responsibility
to solve this problem , with his counterparts.

The router shows “ red led” at Internet, the modem blinks crazily.

I simply feel, we Malaysians are always the victims of poor service from providers. Our consumer rights
are not strong, in comparison with western world.

My Astro works as it automatically switches to the dish. ( no VOD )

Thanks fro reply.




This post has been edited by msian59: Mar 16 2019, 06:02 PM

Yes, the set of 3 led ‘s ( upper & lower) blinks together at the same time.

The fibre optic cable goes to the Modem( do you call it BTU ?).
And one Lan cable to the router. From the router , one to Astro decoder . The rest LAN