Feb 26 2022, 04:06 PM
QUOTE(knwong @ Feb 24 2022, 03:01 PM)
Premier Miles card holder here.
Citibank offer that if I pay the RM600 annual fee, in return they'll award 10,000 PremierMiles (not airmiles ya) and RM200 cash back
Told them that I'm not interested.
The lady then come back with counter offer - reduce to RM100 annual fee but need higher up approval.
RAISED my voice saying I'm busy, not interested, product is going downhill with UOB acquisition, don't like new UOB credit card....
Gave her the ultimatum on the phone - can you waive the fee in FULL?!! The lady put me in pause for 5 secs and said my annual is fully waived
Still boiling thinking back this conversation
Probably got kpi to not give away too much benefits to retain customers.Citibank offer that if I pay the RM600 annual fee, in return they'll award 10,000 PremierMiles (not airmiles ya) and RM200 cash back
Told them that I'm not interested.
The lady then come back with counter offer - reduce to RM100 annual fee but need higher up approval.
RAISED my voice saying I'm busy, not interested, product is going downhill with UOB acquisition, don't like new UOB credit card....
Gave her the ultimatum on the phone - can you waive the fee in FULL?!! The lady put me in pause for 5 secs and said my annual is fully waived
Still boiling thinking back this conversation
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