I actually had the same conversation with Unifi Mobile live chat, (actually spoke with 4 different CS person to be sure) got the same answer from 3 of them ~ No speed cap what-so-ever and the 4th person say speed is supposed to be around 10 - 15Mbps average.

Then they asked me to perform 3 speed test within 2 hours, so what I did is perform 3 speed-test from 3 different sites so that the Unifi buggers dun have any point to argue.
Did 1 from fast.com, second from Unifi's ™ own speed-test site and 3rd one from speedtest.com

Repeat the process on both Band 5 and Band 40, then repeat on 3 devices (Huawei Nova 5T, Samsung Note 10 and Huawei B525a-65a) and repeat every 2 hours to get 6 complete sets of speed-test.
(Each set consist of 6 speed-test per-device - B5 & B40).

Armed with the speed-test results and screenshots from CS staff. I then open a report with MCMC aduan portal.
Actually I emailed Unifi Mobile tech support first but I got irritated with the stupid answers they gave me.
Even after proving that Band 40 is faster then Band 5 they still ask me to check support for Band 5. WTF!!

~ READ BELOW~



So now after I open report with MCMC. The ticket has been assigned to Unifi support but suddenly they went quiet, its been 5 days already. Maybe dunno how to reply
So now its my turn to keep chasing them every 1 or 2 days for an update.



This post has been edited by thesyko: Jul 28 2020, 01:32 PM

Actually they called me twice, I told them I want a fix for the problem or them to update their FUP and mention that its speed capped to 8Mbps.
Told them if they are going to ask me to diagnose my gadgets to waste my time then don't bother to call me. There is nothing else to diagnose, the evidence is all there and its clear as daylight.
No nid give excuses anymore.

And if they want communicate with me, do it on SKMM ticket. No nid call me directly. I want transparency so that the buggers at SKMM can also see what is going on.

No use drag them to court, waste time. They will keep delaying it and waste your time n money.
They have an army of lawyers doing nothing so they have all the time to waste.

Best thing is that everyone should open SKMM report, gather all evidence and present there.
Let SKMM saman them for failing to meet the QoS standard.

Your only investment is just few hours of your time and literally no money involved.

That's the whole point, I wanna drag it till red-flag. Stupid suggestions like try changing device by Unifi is not solutions .

Maybe this helps.

Before #BEBAS activation





After #BEBAS activation





This post has been edited by thesyko: Aug 3 2020, 12:46 PM