Dear Mr. ,

 

We refer to your complaint which was appealed  through the Malaysian Communications and Multimedia Commission (MCMC). Firstly, our appreciation for bringing this matter to our attention and sincere apologies for the inconvenience caused.



Regarding the unutilised data for your unifi mobile (), based on investigation found that some unutilised data/passes have been forfeited after the service migration.



Impacted Pass that has disabled/does not carry after the migration



Mobile number :

Account number :

Pass Name : Comms Pass 60min 60SMS

                      2GB High Speed

                      Free 20GB LTE Quota

 

For your information, we are undergoing a migration exercise to a more advanced platform to serve our customers better. This is part of our effort to improve your customer experience on the apps and system. After the migration, the impacted legacy pass will unfortunately be no longer available. You may refer to Acceptable Usage Policy via https://unifi.com.my/sites/default/files/pa...olicy_Dec22.pdf 

under the Clause 2.



However, as a sign of your appreciation and loyalty to TM, we are pleased to inform you that we will provide the complimentary pass below to your mobile account. Please note that the validity of the freebies data is 2 years.



Account name :
Mobile number :
Account number :
Complimentary pass :
2GB High Speed Complimentary *1
60 Mins Call Complimentary
8GB High speed Complimentary X2
4Gb High speed Complimentary X1



Kindly reply to this email before 08 April 2024 if you agree with the complimentary pass above. We will execute the complimentary pass to your unifi mobile number once receive your reply.



Hope the above clarifies and we apologize for any inconvenience caused. We truly apologize for the inconvenience that you have experienced. We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continuous support to TM.



For further enquiries or feedback, download our mobile app – unifi Mobile app from Play Store, App Store, or AppGallery for fast and reliable online assistance. Alternatively, you may tweet us at https://twitter.com/unifi or leave your comments on our Facebook page https://www.facebook.com/weareunifi. We look forward to serving you better



Thank you.