I was forced to signed up with Unifi Mobile Postpaid RM39 for three months during change of Unifi fiber plan. They have insisted to bundle sign up for Unifi Mobile for change of Unifi fiber plan although no contract for Unifi Mobile. Staff at TM Point Kepong asked me to pay for advanced payment of RM39 via link at my email immediately upon registration. I have requested to pay later but they have refused.

I have immediately walk in to other TM Point to cancelled it since it is without contract. I have managed to submit my cancellation request at TM Point Museum after TM Point Setapak refused to do so.

It took 4 days to get it cancelled as their HQ are supposed to call me for verification but my line was terminated without verification call.

I have been told to wait until my first bill was out to request for refund of my advanced payment proportionately. I have submitted my refund request immediately once my first bill was out and live chat CS told me it will take 90 days for me to get a refund.

Fortunately, I have received my refund on the next day of submission.

TM Point=Direct

Stay with Unifi packages are only available at TM Point/Unifi Store.

I'm considered to be lucky then. I have been charged prorated for 3 days @ RM5 including SST. Provided my bank account via live chat. Got my refund in my bank account on the next day after my first bill was out while they are saying 90 days.

of course same branch will not help me to cancel it on same day of application since they have forced me to sign up at the first place.