Problem resolved

This post has been edited by aeiou228: Jun 18 2019, 10:50 PM

Any fair usage policy speed cap?

Today is the first time I see VoWIFI icon appeared next to Unifi Bebas signal on my Poco X3 pro.
Been waiting for this moment for a long long time. The WiFi call is very important to me as my area mobile coverage is very weak for all the telcos.

Since when your Unifi mobile had VoWIFI working on your phone?

My old perpetual High-speed data, voice minutes and SMS balances all gone missing. Only recently purchased plans displayed.

I received SMS yesterday as below:
RM0 Unifi: It's happening today! Current Unifi Mobile apps will be offline from 23/2/2024, 6.00PM to 24/2/2024 8.00AM as we complete our makeover. You may experience some interruptions. Click i.unifi.my/FAQ for info. Thank you

Nothing mentioned about remaining quota will be forfeited. CS just conveniently brush off complaint with non existing forfeiture policy. What's more this is just a switch of new APP not changing of plans. Our quota is perpetual and must be carry forward.

Let's complain to Unifi official FB.
https://www.facebook.com/share/p/ybqy9PZ1mA...mibextid=xfxF2i

What phone model are you using?

Already lodged complain yesterday via Chat in the APP. CS promised to revert in 2 to 3 days. If Unifi fail to reinstate our quota balance, will escalate it to SKMM
https://www.mcmc.gov.my/ms/make-a-complaint/make-a-complaint

On 24 Feb, Unifi force users migrated to new APP and forfeited selected perpetual data, minutes/SMS passes. Thus forcing you to pay for new data pass in order to get online.
Unifi claimed that they sent SMS to all users about forfeiture of quota balance but I didn't receive it.

The question is why migration to the new APP at the expense of customers? Isn't migration to the new APP the responsibility of Unifi ? Why must customers pay for it?

I guess we have to lodge a complaint to SKMM if Unifi fail to reinstate our quota.

Do you reckon it's fair to wipe out your unused quota because Unifi wants you to use their new APP? You didn't change call plans and you didn't ask for the migration to the new APP, why must users being penalised for using the new APP?

I remember during Unifi Bebas first launch, Unifi advertised Bebas prepaid never expire as long as there is usage within 90 days. Validity extend 90 days on last usage. We adhere to the TnC and keep our quota balance valid and active. But now Unifi break the promises and use the new APP as an excuse to selectively wipe out all the slow moving active quotas thus forcing users to buy fresh passes.
It's utterly unethical and unprofessional for Unifi to sink so low and cheap to do such a thing.
I can understand if user willingly migrate to a better call plan, he has to forgo his remaining quota balance in his old call plan BUT in this case, it's a force migration to a new APP of which user never ask for it.

Beside Umobile and Wow prepaid, any other Telco practice that?

This post has been edited by aeiou228: Mar 2 2024, 11:20 AM

What's the call rate difference between:

Making voice call using main credit balance (no call pass)

And

Buy 200min @ RM20 call pass ?

Different call rate and call block ?

Tq sir

Sorry I forgot to mention calling from the old Bebas sim. Do you know the rates for calls using main credit w/o call pass for Bebas sim ?

Found the #Bebas faq.

19. QUESTION
I have made 10 seconds calls. How much will I be charged?
20. ANSWER
In this case since our rate is one (1) cent per block, you'll be charged three (3) cents. The calculation as per below:-
(Per minute/ 60 seconds)* call duration=
(20 cents/ 60 seconds) * 10 seconds= 0.0033* 10 seconds
= RM 0.03

To extend the validity of Bebas SIM, just leave it on in standby mode for few hours after which check the app under " Balance valid till xxxx ". If you see the validity date extended additional 90 days, then you are good. A slight background usage of data would extend the 90 days validity.

No setting needed, just switch on your phone and leave it. that's it,
Check your validity expiry date before and after.

Depending on the background data activity, my validity extended within 30 minutes and the data balance remain unchanged. Probably require minimum threshold to trigger the changes.
BTW, I just got 20gb and 60min complimentary data/minutes with 2 years validity credited for the missing data/min during APP upgrade. I submitted aduan via Unifi mobile APP, didn't go thru MCMC route but needs a lot of follow calls to 100.