Oh actually make call extend validity already ok today, tried my 3rd number by making 2sec call get extended.

For those having issues with bebas 10 plan validity, this is what I found out.

If I use data or voice call plan I bought with no expiry date like 8GB data or 60 mins voice calls, the validity does not get extended. Cannot remember if used to extend. However I just sent one sms out and the expiry date renewed 3 months. Costs 10 cents. I believe if you have previous quota of sms package with no expiry date, sending out those sms will not extend package too.

For those having issues with bebas 10 plan validity, this is what I found out.

If I use data or voice call plan I bought with no expiry date like 8GB data or 60 mins voice calls, the validity does not get extended. Cannot remember if used to extend. However I just sent one sms out and the expiry date renewed 3 months. Costs 10 cents. I believe if you have previous quota of sms package with no expiry date, sending out those sms will not extend package too.

Nope those freebie 60min call can extend validity.

Impossible, cause my BEBAS10 accounts are without free SMS quota.

Hence when I sent out five SMS, it already costed 50cents out of the balance, yet no validity extension.

Plus, something is not right either.
When I login via the web interface, the site indicates I don't use any SMS in August.
Can confirm using freebie (data and call time) extend validity before the current snafu.

I assume this is a question:
Can confirm using freebie (data and call time) extend validity before the current snafu??

Just tested on account with 2 types of freecall namely: "60min Call Pass Complimentary" & "10min Activation Freebies Voice"
Made a 3 sec call.
Validity extended to 17Nov2025.
10min Activation Freebies Voice deducted by 3sec, same as b4 snafu.

Oh, pardon me. That wasn't a question. I was affirming your reply that everything work properly before.

Anyway, both my accounts have "Call pass 200Min" which were bought at RM20.00 years ago. I don't have that "10min Activation Freebies Voice" and "200 SMS quota" (or something like the SMS freebies before)
Using this "Call Pass" don't extend the validity right now. Previously using this "Call Pass" extends the validity.

Impossible, cause my BEBAS10 accounts are without free SMS quota.

Hence when I sent out five SMS, it already costed 50cents out of the balance, yet no validity extension.

Plus, something is not right either.
When I login via the web interface, the site indicates I don't use any SMS in August.
Can confirm using freebie (data and call time) extend validity before the current snafu.

Oh, pardon me. That wasn't a question. I was affirming your reply that everything work properly before.

Anyway, both my accounts have "Call pass 200Min" which were bought at RM20.00 years ago. I don't have that "10min Activation Freebies Voice" and "200 SMS quota" (or something like the SMS freebies before)
Using this "Call Pass" don't extend the validity right now. Previously using this "Call Pass" extends the validity.

Good day to you. Thank you for reaching out to Unifi Mobile.

Please accept our heartfelt apologies for any inconvenience this has caused. We make every effort to deliver the finest service possible.

Please be informed that the validity extension is only applicable to paid passes involving data, calls, or SMS. For complimentary passes (free passes), including those received under the Prepaid BEBAS10 plan, no validity extension will be provided.

Should you require further assistance, please feel free to reach out via email, live chat, or phone at 100 during our operation hours of 8 a.m. to 10 p.m. every day. We are here to give you the best support you need.

We continuously strive to improve our service based on your feedback. Should you receive an SMS from us, please share your rating and feedback - it will only take a minute! Kindly note that by replying to the SMS, standard SMS charges from your provider may apply.

Today, tried making use of my balance of 180 minutes + 20 seconds out of 200 minutes paid call pass, spent 1 minutes on call = no luck, no validity extension after waiting for 2 hours
Just now, I tried sending out one SMS again and the validity extension works again to 18 November. Darn it, how come the previous 50 cents and 30 cents SMS didn't work before?

You guys know what is so damning about this? They don't even bother to tell their subscribers.

I tell you

They simply hantam saja with their statement, or, their settings memang kelam kabut

One of my numbers had never spent a single sen and so far I use free data or complimentary call minutes which is the 200 minutes that we got during MCO Raya

Touch wood no issue so far

I have "10min Activation Freebies Voice"=AFC, came with SIm.
Years later "60min Call Pass Complimentary" =CPC were given to all the inactive accounts.
I tried these below:
Those with AFC+CPC, making 3sec call extended validity.
Those with AFC & non zero balance, making 3sec call extended validity.
Those with AFC & ZERO balance, making 3sec call DIDN'T extended validity.

Hi Mr. xxxxxxxxxxxx,

We apologize for the delayed response and the inconvenience caused.

Please be informed that we have forwarded the issue with mobile number 60116561**** to the appropriate team for further assistance. You may refer to report number 10201**** as a reference.

The 4G/5G High Speed Data Complimentary is 8.00 GB.

Referring to the attachment provided, the mobile number is different. As in our system, there is no complimentary for the mobile number 0168******.

We are here to give you the best support you need. Should you require further assistance, you may reach out to us via 100 or our digital platform:

-Facebook at facebook.com/weareunifi

-X (Twitter) at @Unifi

-Email at help@unifi.com.my

Thank you.

Best Regards,

I have "10min Activation Freebies Voice"=AFC, came with SIm.
Years later "60min Call Pass Complimentary" =CPC were given to all the inactive accounts.
I tried these below:
Those with AFC+CPC, making 3sec call extended validity.
Those with AFC & non zero balance, making 3sec call extend validity.
Those with AFC & ZERO balance, making 3sec call DIDN'T extend validity.

I am having the same issue with unifi bebas also and i can't even make a call or send a SMS. It will expire on 13th Sept.

Anyone found a solution so far?

Reload it lor if u sayang that number