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 Official TM Unifi Mobile Fans Club & Enquiries V8, #khabar baik

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JohnLai
post May 1 2020, 12:06 AM

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QUOTE(derthvadar @ Apr 30 2020, 08:28 PM)
I'm having problem with their service for the past two weeks.

Even on 4G/4G+ still have trouble with the speed while browsing and streaming.

Putra Perdana, Puchong.
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Can you check your APN and ensure the APN Protocol is IPv4/IPv6?

Next, if you are using android 9 and above, can you opt for different DNS provider?
Here are some of the DNS over TLS server:

1dot1dot1dot1.cloudflare-dns.com = cloudflare dns
dns.google = google dns
dns.adguard.com = adguard
dns.quad9.net = Quad9 DNS
derthvadar
post May 1 2020, 12:18 AM

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QUOTE(JohnLai @ May 1 2020, 12:06 AM)
Can you check your APN and ensure the APN Protocol is IPv4/IPv6?

Next, if you are using android 9 and above, can you opt for different DNS provider?
Here are some of the DNS over TLS server:

1dot1dot1dot1.cloudflare-dns.com    = cloudflare dns
dns.google      = google dns
dns.adguard.com    = adguard
dns.quad9.net  = Quad9 DNS
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Noted with thanks. I'll give it a try.
JohnLai
post May 1 2020, 12:19 AM

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QUOTE(derthvadar @ May 1 2020, 12:18 AM)
Noted with thanks. I'll give it a try.
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Assuming if you encounter TM routing issue, you might wanna try Cloudflare VPN 1.1.1.1 w/ WARP enabled.

https://play.google.com/store/apps/details?...onedotone&hl=en
acesdsi
post May 1 2020, 05:25 AM

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So no more 999gb hotspot anymore?
derthvadar
post May 1 2020, 06:35 AM

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QUOTE(acesdsi @ May 1 2020, 05:25 AM)
So no more 999gb hotspot anymore?
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I just checked. 10GB.
SUSjudehow
post May 1 2020, 09:46 AM

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Unable to view bill and how come their over charge when my plan is rm 59.00? Anyone can help here thanks


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StarPrimo
post May 1 2020, 09:52 AM

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QUOTE(acesdsi @ May 1 2020, 05:25 AM)
So no more 999gb hotspot anymore?
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QUOTE(derthvadar @ May 1 2020, 06:35 AM)
I just checked. 10GB.
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sad.gif no more ?
SUSjudehow
post May 1 2020, 09:54 AM

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QUOTE(derthvadar @ May 1 2020, 06:35 AM)
I just checked. 10GB.
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Mine also same no more extra 10Gb
jasondotcom
post May 2 2020, 01:44 AM

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QUOTE(tolong_saye @ Apr 30 2020, 08:27 PM)
I think you need to escalate the problem to tm.
Unusual speed 20mbps down with 1mbps up.

Maybe carrier aggregation mess your speed. I hope you have another device that can be used to test the connection.
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Since you mentioned carrier aggregation. Is it supposed to be turned on? What does it do?
westlife
post May 2 2020, 10:56 AM

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actually quite irriting that the unifi mobile bebas prepaid does not have the expiry date shown in the app itself.
ckimsem
post May 2 2020, 11:42 AM

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QUOTE(westlife @ May 2 2020, 11:56 AM)
actually quite irriting that the unifi mobile bebas prepaid does not have the expiry date shown in the app itself.
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The expiry date based on your last usage, then it will need to update everytime after your last usage.
If they do as you say, its App might get rather unresponsive.
alexleow81
post May 2 2020, 12:05 PM

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The 999GB still have, I renewed my plan yesterday and I still saw it at my app.
westlife
post May 2 2020, 12:14 PM

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QUOTE(ckimsem @ May 2 2020, 11:42 AM)
The expiry date based on your last usage, then it will need to update everytime after your last usage.
If they do as you say, its App might get rather unresponsive.
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Dun think it is an issue. Ultimately their system is tracking this to make ur card expired in the end which they are already updating this at their backend no matter they show or not.

App is also not ‘on the change’ for the view which it does not refresh all the time to show updated the info. One need to pull down to refresh or change view to refresh too.

Your reason of why they are not doing so is not valid.
Khuan0813
post May 2 2020, 12:17 PM

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QUOTE(westlife @ May 2 2020, 12:14 PM)
Dun think it is an issue. Ultimately their system is tracking this to make ur card expired in the end which they are already updating this at their backend no matter they show or not.

App is also not ‘on the change’ for the view which it does not refresh all the time to show updated the info. One need to pull down to refresh or change view to refresh too.

Your reason of why they are not doing so is not valid.
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When you start to change from YES 4G to Unifi?
westlife
post May 2 2020, 01:23 PM

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QUOTE(Khuan0813 @ May 2 2020, 12:17 PM)
When you start to change from YES 4G to Unifi?
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unifi mobile i only use the bebas prepaid, becos i have two active cards butg i do not use them. just constantly keeping them active.
SUSjudehow
post May 2 2020, 02:27 PM

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QUOTE(judehow @ May 1 2020, 09:46 AM)
Unable to view bill and how come their  over charge when my plan is rm 59.00? Anyone can help here thanks
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Anyone can help?
tolong_saye
post May 2 2020, 04:49 PM

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QUOTE(jasondotcom @ May 2 2020, 01:44 AM)
Since you mentioned carrier aggregation. Is it supposed to be turned on? What does it do?
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CA is the term for combination of 2 or more frequency band(inter or intra) .
Sometimes it affect the connection stability. You can try to run it off if you able to and see the changes if any.

CA is supposedly great for bandwidth(speed)
tolong_saye
post May 2 2020, 04:51 PM

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QUOTE(judehow @ May 2 2020, 02:27 PM)
Anyone can help?
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First bill? If it is your first bill. It is normal as it is count as advance payment for next month
SUSjudehow
post May 2 2020, 06:54 PM

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QUOTE(tolong_saye @ May 2 2020, 04:51 PM)
First bill? If it is your first bill. It is normal as it is count as advance payment for next month
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Yes 1st bill , gotten me a shock suddenly have pay so much .today just gotten the bill .
saitong09
post May 2 2020, 07:11 PM

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QUOTE(judehow @ May 2 2020, 06:54 PM)
Yes 1st bill , gotten me a shock  suddenly  have pay so much .today just gotten the bill .
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No itemised with detail?
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