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 Iphone 5s unable to update ios and sign in icloud

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TSmztang52
post Feb 23 2019, 12:17 PM, updated 6y ago

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Hi there guys, I have an iPhone 5s which doesn't allow me to update the ios version from ios 10 to ios 12 and I'm unable to connect to icloud too. May I know what's the problem?
ahpooki
post Feb 23 2019, 12:20 PM

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iphone 5s can only go up to ios 11 i think

YoungMan
post Feb 23 2019, 12:32 PM

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QUOTE(ahpooki @ Feb 23 2019, 01:20 PM)
iphone 5s can only go up to ios 11 i think
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Not true. iPhone 5S can go up to the latest iOS. please check the following:
1. Has the iPhone been use for more than 3 Apple ID? Apple limit all iPhone for up to 3 Apple ID, after that need to go to center to request for additional slot.
2. What happen when you sign into iCloud? what error? Is the ID and password correct?
3. Regarding cannot update, you can use iTune to update the iOS or restore the iPhone with iTune. It will automatically restore to the latest iOS.
But before you do that, make sure you can sign in with Apple ID as after restore it will prompt you for the ID.
TSmztang52
post Feb 23 2019, 12:32 PM

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QUOTE(ahpooki @ Feb 23 2019, 12:20 PM)
iphone 5s can only go up to ios 11 i think
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But at the software update there it has ios 12 ready for me to download and install. Just that it doesn't connect to the server. Tried to reset it but it does not have a iPhone setup thing which is weird. But it has app store which allows me to download apps with apple id password needed. Just that the icloud is not working. Not sure whether is the ios has been modified for something else or what
TSmztang52
post Feb 23 2019, 12:34 PM

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QUOTE(YoungMan @ Feb 23 2019, 12:32 PM)
Not true. iPhone 5S can go up to the latest iOS. please check the following:
1. Has the iPhone been use for more than 3 Apple ID? Apple limit all iPhone for up to 3 Apple ID, after that need to go to center to request for additional slot.
2. What happen when you sign into iCloud? what error? Is the ID and password correct?
3. Regarding cannot update, you can use iTune to update the iOS or restore the iPhone with iTune. It will automatically restore to the latest iOS.
But before you do that, make sure you can sign in with Apple ID as after restore it will prompt you for the ID.
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I have the correct password to sign in into app store but no matter.how.many times I tried to login into icloud it says unable to connect to icloud server.

When I'm trying to download ios 12, it says an error has occurred and unable to download ios
YoungMan
post Feb 23 2019, 12:36 PM

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QUOTE(mztang52 @ Feb 23 2019, 01:34 PM)
I have the correct password to sign in into app store but no matter.how.many times I tried to login into icloud it says unable to connect to icloud server.

When I'm trying to download ios 12, it says an error has occurred and unable to download ios
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Use iTune to restore. Make sure you have stable internet during the restore process as iTune will download iOS 12.
TSmztang52
post Feb 23 2019, 12:52 PM

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QUOTE(YoungMan @ Feb 23 2019, 12:36 PM)
Use iTune to restore. Make sure you have stable internet during the restore process as iTune will download iOS 12.
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I'm just afraid later when it is asking me for the activation I'd then I will unable to unlock it forever...
jumpstat
post Feb 23 2019, 01:51 PM

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ip5s should be good to go. My son's hp was updated a while without any issues.

I am assuming that you wont do a restore on the phone.Why not do a factory reset and then update it to iOS 12. Also you have an Apple id so you are good to go
TSmztang52
post Feb 23 2019, 03:16 PM

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QUOTE(jumpstat @ Feb 23 2019, 01:51 PM)
ip5s should be good to go. My son's hp was updated a while without any issues.

I am assuming that you wont do a restore on the phone.Why not do a factory reset and then update it to iOS 12. Also you have an Apple id so you are good to go
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Yea I have an apple if but it is unable to sign in to the iPhone that's why I afraid if I do a firmware update over iTunes will trigger to activation lock. BTW I bought the phone from carousell and never thought that it will be like this.
YoungMan
post Feb 23 2019, 03:38 PM

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QUOTE(mztang52 @ Feb 23 2019, 04:16 PM)
Yea I have an apple if but it is unable to sign in to the iPhone that's why I afraid if I do a firmware update over iTunes will trigger to activation lock. BTW I bought the phone from carousell and never thought that it will be like this.
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You buy not with COD? Or you did not test during COD. In that case your best option is to send to service center for checking.
TSmztang52
post Feb 23 2019, 05:15 PM

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QUOTE(YoungMan @ Feb 23 2019, 03:38 PM)
You buy not with COD? Or you did not test during COD. In that case your best option is to send to service center for checking.
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Cod but did not check..
jumpstat
post Feb 24 2019, 02:48 AM

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QUOTE(mztang52 @ Feb 23 2019, 03:16 PM)
Yea I have an apple if but it is unable to sign in to the iPhone that's why I afraid if I do a firmware update over iTunes will trigger to activation lock. BTW I bought the phone from carousell and never thought that it will be like this.
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Oh dear. Your phone is locked. There is no way around it. You need to ask the apple id from where you bought it. Hope you get it resolve. Better still get a refund if possible.
attw
post Feb 24 2019, 08:56 AM

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QUOTE(YoungMan @ Feb 23 2019, 12:32 PM)
Apple limit all iPhone for up to 3 Apple ID, after that need to go to center to request for additional slot.
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Wow, is that true? I didn’t know this. Buying used iPhones would be a hassle then.
YoungMan
post Feb 24 2019, 11:51 AM

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QUOTE(attw @ Feb 24 2019, 09:56 AM)
Wow, is that true? I didn’t know this. Buying used iPhones would be a hassle then.
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You can google about it. each device is only able to create a maximum of 3 ID. But I believe if you encounter the problem you have to send to their center to fix.

 

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