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ILLEGEAR Selenite Discussion Thread V1, world’s first 17.3” bezel-less laptop
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kevin2128 P
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 Aug 10 2020, 03:24 PM
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New Member
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QUOTE(King91OM @ Jul 31 2020, 05:12 PM) My selenite that I used less than 2 years I had sent it for warranty 3 times. 2 times it's the display panel keeps falling out & land on the keyboard. And now the latest one is motherboard problem which I have to wait for 1 to 2 months now. I used to recommend other people illegear brand previously but I just can't do it anymore. 3 warranties in less than 2 years is just not reasonable. Are there other people that face this amount of warranty or it's just me with a lemon product?  I just bought selenite g from JB branch and i already went there like 4 times regarding the warranty issue and i just got my laptop not more than 7 days haha (yet to resolve), within 2years 3 times warranty still fine la ? |
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kevin2128 P
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Aug 13 2020, 01:48 PM
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New Member
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QUOTE(Prince J @ Aug 10 2020, 10:54 PM) Hi kevin2128, Regarding your Seagate Firecuda 1TB SSHD 100% usage issue after intensive gaming, our JB support team has changed another SSHD inside your laptop and the issue seems to be resolved for now. We will need another day or two for testing before we can pass back to you. Should you have any further question, you may contact our JB tech support team at (+60) 10-9786136. Hi prince, i really hope the issue could be resolve by replace a new sshd. And also i have been waited too long time to get my new and stable laptop since the date i purchased. I hope they can resolve this once and for all. |
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kevin2128 P
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Aug 13 2020, 07:39 PM
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New Member
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QUOTE(Prince J @ Aug 13 2020, 05:16 PM) Hi kevin2128, 100% usage issue still persisted the 2nd day after we swapped a new Seagate 1TB SSHD. We found the issue is caused by the Intel Rapid Storage driver, after we uninstalled the software, the issue is resolved for now. The JB tech support team has been playing intensive games and monitoring your disk usage since few days ago. Hi Prince, Just to be clear the time i bring the laptop to jb branch already do one time format without installed intel rapid storage, i am really concern maybe it wasnt just a software issue as i have keep mention the voltage issue to support team. Btw, if you ensure just because the rapid storage issue, pls do more test Tq. |
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kevin2128 P
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Aug 14 2020, 02:50 PM
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New Member
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QUOTE(King91OM @ Aug 14 2020, 02:02 PM) Yikes, 4 times in less than 7 days? I cannot imagine your frustration. But god bless Illegear support is much better than other brands (can nego somehow). Other brand such as Acer, Asus, etc. do not care too much on their customers after you have purchased their unit (unless the store provides 7 days 1 to 1 exchange). All you can do is just send in for warranty & wait. :/ I use my laptop for intensive gaming too. For work just use work laptop. Haha Haha ya is kinda frustrated but compare with other brand, actually illegear has the quickest assist regarding any issue of the products. I still Looking forward to get back my laptop in anytime soon. 🤣 |
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