Finally my Sager NP8130 croaked and immediately make a rushed order for Selenite.

Thanks guys for making it a very speedy order and i am having fun writing tender and developing code right now . 0 hours logged for game right now.

Hi anybody experiencing this problem. I find it odd suddenly my windows login via face recognition does not work. When i tried to improve the recognition it shows what the camera actually trying to see.



is it due to bad driver or hardware?

Thanks for the prompt support

Hi azim, the webcam issue creeps up back. Is there any updated driver for the webcam? I've contacted the support line today and have not get any respond yet.

The support team asks me to download the driver for the webcam from https://support.illegear.com/

may i know which component to download related with the webcam?

regards

Im in middle of working and suddenly this happens . The hello cam is not working since my last visit and i ignore it since busy with work but but a flickering screen is a big problem.



This post has been edited by Uzumaki NaruTo: Sep 4 2020, 09:24 PM

Definitely will drop by tomorrow around 2-3 pm-ish. Just need to rectify whats the problem and probably need to get a monitor so that i can continue working.

thanks for feedback.

so after visit to the support yesterday

1. They said its a motherboard problem and it will take 1-2 months depending on eta
2. Swollen batteries - Costs RM 395 ( not covered by warranty? )

Is it possible to ship the motherboard so that i can continue working ( i rather buy a monitor and not lose 2 months of working time.)

This post has been edited by Uzumaki NaruTo: Sep 6 2020, 10:43 AM

Good to know. I look around the web and found out that the board with 8570H chipset will eventually have this issue. The user here receives a board replacement from 9th gen (9570H) Flickering Screen 8gen board

A current workaround while waiting for my monitor to arrive is theres somebody suggested that to set the brightness to 20% Flickering walkaround and apparently it works.


So my question here, what is the cost of swapping the board from 8570H to 9570H?

Edit : Regarding the battery is this something of a issue that overtime it will be swollen like that? I only used it for a year plus ( purchased Mar 2019) and working in normal office climate.

This post has been edited by Uzumaki NaruTo: Sep 7 2020, 03:04 PM

Guess im not the lucky one.So are they going to fix the board or replace it with the 9th Gen board? I am really concerned if few months down the road i the screen flickering will happen again. So stable is the 9th Gen and what is the costs replacing it?

Yup this battery problem really sucks. I dont mind if the battery degrades but why would it effect the notebook performance is whole different can of worm. what kind of design decision that goes that oh lets screw the user if they dont use the battery and lets make it degrade for continuous profit.