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 ILLEGEAR Selenite Discussion Thread V1, world’s first 17.3” bezel-less laptop

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Prince J
post Mar 9 2019, 02:52 PM

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QUOTE(mcloudteo @ Mar 8 2019, 10:56 PM)
Thanks Azim the Sound Blaster Cinema 5 working now after the Windows update updated the Creative Software Component driver rclxms.gif

The sound volume and quality improve a lot after the Sound Blaster work properly  rclxm9.gif
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Glad it has been sorted out smile.gif
It's day and night difference with and without Sound Blaster Cinema 5.
Prince J
post Mar 13 2019, 12:00 PM

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QUOTE(DSV4600 @ Mar 12 2019, 01:34 AM)
This is a very lonely thread. So little people using the Selenite? It's like looking for Kryptonite...
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QUOTE(mcloudteo @ Mar 12 2019, 07:55 PM)
I think most of them in Illegear gaming laptop thread.
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QUOTE(Omega5777 @ Mar 13 2019, 11:50 AM)
Not many selenite owner i guess.
Most are using raven or laguna.

Latest review by Monaliza on selenite rtx
https://www.youtube.com/watch?v=5uhCJtPKChE
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Selenite is a relatively new model, not even 5 months. This model is selling very well also.

This post has been edited by Prince J: Mar 13 2019, 04:28 PM
Prince J
post Mar 15 2019, 12:03 PM

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QUOTE(ferros @ Mar 15 2019, 09:19 AM)
Sorry for hijack this thread, but is sound blaster also work for illegear S5 as well?
the speaker for S5 is so low in volume...
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Hi ferros,

S5 has soundblaster built in as well but the installation method is completely different. You may email us at support@illegear.com with your serial number.
Prince J
post Mar 18 2019, 11:48 AM

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QUOTE(Volt @ Mar 18 2019, 08:49 AM)
Yes it's true but I find it weird for the driver to work properly, a window update is required. Shouldn't the update all include inside the driver during installation? A bit of a hassle if you ask me to update the window sweat.gif
Anyway, want to contribute something in this thread. Here's some photo before and after my laptop upgrade. Before this I was using Z5 
[attachmentid=10205526][attachmentid=10205529]
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Hi Volt,

We try to use the latest Windows update at our assembly line but sometimes after we finished assembly and QC there is another windows update again. We seek for your understanding in regards to this matter.

Sorry for the inconvenience caused.
Prince J
post Mar 25 2019, 12:20 PM

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Hi all, kindly note we have submitted this crackle bugs to the manufacturer and we are in the midst of finding the root cause. Will keep you guys posted.
Prince J
post Apr 25 2019, 12:11 PM

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QUOTE(Ralph Yap @ Apr 25 2019, 10:26 AM)
Hi guys, just wanna ask how long did y'all waited for your selenite to reach after order was made? I've been waited for more than a week and still haven't get any update on my order.
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Hi Ralph

Can i have your order number? Will check.
Prince J
post Apr 25 2019, 01:15 PM

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QUOTE(Ralph Yap @ Apr 25 2019, 12:45 PM)
My order number is 192432. Thank you.
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Hi Ralph,

We estimate yours will be ready this evening. Will whatsapp you once it's ready.
Prince J
post Jun 19 2019, 12:31 PM

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QUOTE(SawItComin @ Jun 18 2019, 12:27 PM)
Hi all,

Is anyone experiencing chassis wobble on tables ? mine seem to wobble when I open the lid, specifically, on the left hand rest.
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Hi SawItComin,

I just tried the demo at our showroom and it didn't have the wobble, can you send in your laptop so we can have a check?
Prince J
post Jun 25 2019, 11:30 AM

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QUOTE(mynameisnotryan @ Jun 23 2019, 11:17 PM)
Mine is on the bottom right. The wobble is pretty noticeable at times too, every time I pick my hand up from the palm rest the entire laptop will shift. But like I said before picking it up and putting it back down again seems to fix it. Haven't tried to see if it's the feet yet, I thought it was initially but they look all equally set in.
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Hi mynameisnotryan,

Can I check your machine physically?
Prince J
post Aug 18 2019, 05:13 PM

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QUOTE(mynameisnotryan @ Aug 18 2019, 10:40 AM)
Yea that's roughly the same battery time I'm getting right now. Maybe just a little longer than 1.5 hours. Doing a Windows battery report shows that my current full charge capacity is only 28,500 mWh when the design capacity is at 46,740 mWh. Quite a steep drop for a 5 month old laptop.
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QUOTE(Volt @ Aug 18 2019, 12:55 PM)
that was what window 10 estimated in the battery option. In actual use, it alot shorter then that.  cry.gif
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Hi guys

Can we check your system? Will assist on that.
Prince J
post Sep 10 2019, 06:30 PM

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QUOTE(Volt @ Aug 31 2019, 07:33 PM)
Hey Guys.

I need some help here. I recently reformat my windows because some updates mess up my software and I cant use certain setting for my work. I have reinstall all the laptop's drivers successfully except for the sound driver. I installed the sound driver following this step:

realtek audio >  soundblaster app > creative audio effect component > spkeq_tf_pcapp

I did a window update after that but the sound still broken and soundbluster app is offline.

I tried reinstall and reformat few times but I still cant manage to make it work again. Please help if you guys have a solution, thanks
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QUOTE(Ralph Yap @ Sep 9 2019, 10:10 PM)
Hi guys, just faced an issue when i was playing DMC 5, suddenly laptop gone BSOD and unable to get back to main screen for awhile. Stucked on boot settings cause it can't detect my primary SSD which is where all the windows system stored. Waiting for 10 mins then only it can reach main desktop screen again. What's the problem? Overheat issue? Had only been using my selenite for less than 4 months and i don't even use it that often. Advance thanks for any assistance.
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Hi Volt and Ralph,

Can we have your serial number to assist you further? You may contact our support whatsapp at +60 18-261 8599.
Prince J
post Sep 17 2019, 02:42 PM

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QUOTE(SaiyanGoku @ Sep 17 2019, 01:27 AM)
I have the same issue with battery. I was expecting 3 hours for non intensive tasks on office mode with turbo boost disabled and cpu undervolt but all I see is 1Hr 30 Minutes remaining on windows battery meter.
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What's your laptop brightness?
Prince J
post Sep 18 2019, 07:30 PM

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QUOTE(GisixEX @ Sep 16 2019, 08:43 PM)
still cannot,even worse

user posted image
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Can you try these steps:

1. Install Realtek audio driver first.
2. Install SoundBlaster APPXBUNDLE file by double clink it. Do not run after installation.
3. Install CreativeAudioEffectsComponentInstaller.
4. Install SPKEQ_TF_PCAPP
5. Perform Windows update throughly.
6. Open Microsoft Store, select Downloads and Updates, click on SoundBlaster app. It would initiates update by itself momentarily.
Prince J
post Sep 18 2019, 07:30 PM

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QUOTE(SaiyanGoku @ Sep 17 2019, 10:49 PM)
10-15%. And refresh rate set to 60Hz on battery manually.

I'm sorry, I don't know how to do that. Please guide me.
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Hi Saiyangoku

Can we check your system?
Prince J
post Oct 1 2019, 12:08 PM

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QUOTE(Ralph Yap @ Sep 30 2019, 05:40 PM)
Hi, why is the Illegear support line in whatsapp not really responsive? Anyway, i'll just ask the question here. Since i have to send my laptop in for RMA, how long will it usually take? And i can't back up my files as i can't even turn on to main desktop screen. Would like to ask if is it possible not to interfere with my sshd?
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Hi Ralph,

I believe they have responded you yesterday. Sorry for the delay response due to accumulated message from the weekend.

Prince J
post Oct 2 2019, 12:19 PM

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QUOTE(Volt @ Oct 2 2019, 09:51 AM)
I have more of a poping sound issue right now. Not really a big problem but I do notice it
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Hi Volt,

The previous popping issue was fixed by Windows update along with audio driver update. What popping sound are you having now?
Prince J
post Oct 21 2019, 11:38 AM

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QUOTE(alexnvidia @ Oct 21 2019, 08:38 AM)
Hi illegear, your support page drivers and software are still not updated. are you guys looking into this?
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Hi Alex,

We are looking into this, will update as soon as we can.

*Driver section is updated.*

This post has been edited by Prince J: Nov 3 2019, 01:58 PM
Prince J
post Nov 18 2019, 01:39 PM

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QUOTE(alexnvidia @ Nov 11 2019, 02:04 PM)
It would appear that the new illegear command center v1.0.0.45 is very buggy.

1. The new command center will switch off keyboard RGB lighting after few minutes of idling. the display can still be on, but the keyboard lighting will go off. and when you move your mouse, the entire system will freeze for a second trying to turn on the keyboard lighting.

2. Office mode (standard/eco/basic/advanced) no longer lower the CPU PL1 and PL2 TDP to 35W. It will be the same 80W as gaming mode. In other words, there's no difference between gaming mode and office mode.

3. Sometimes, the new command center will not start with windows.
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Hi alex,

Can you share more details of it? We will investigate and forward your requests to the manufacturer.

QUOTE(tidus88 @ Nov 18 2019, 12:26 AM)
I see. Alright thanks. I been searching info and go around shopping mall check the same series laptop. Comparing Asus RoG, Msi Gs75 and etc. The only reason why I choose illegear is the single keylit mechanism. I not sure but I think there's a function where the keyboard is dark and whatever key we pressed, the keylit will on. I saw it in the advertisement and that's what make me press the button.

I personally feel that
A. Asus series are way too high profile with their RGB lights. Not gonna feel comfortable if I bring RoG into Starbucks.
B. MSI gs75 still got the best look but bad temperature (previous gs70 owner) and without the single key feedback that I mentioned above.

I placed my order 17/11 Sun. Let's see how many days I will receive it from Sarawak.
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Can i have your order number? Will help you to follow up.
Prince J
post Nov 20 2019, 12:59 PM

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QUOTE(alexnvidia @ Nov 20 2019, 11:40 AM)
What version of command center did your laptop come with? If it's 1.0.0.45, u can downgrade it to 1.0.0.39 and set it to office/eco mode which will limit the TDP of CPU to 35W. 1.0.0.45 is very buggy.
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QUOTE(Jared21 @ Nov 20 2019, 12:23 PM)
To Illegear staff: I have found this tool on the notebook review forums. It is a fan manager that allopws for deeper control over the fans

http://forum.notebookreview.com/threads/to...8#post-10874196

Maybe you guys can check it out and see if its worth including on
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Hi guys,

Our Tech Support manager has reported the bug to the manufacturer's FAE last week and we have been following up with them internally.

Will keep you updated if there is any bug fix. Thank you for your patience.
Prince J
post Dec 1 2019, 04:06 PM

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QUOTE(GisixEX @ Dec 1 2019, 02:09 AM)
My selenite is having blue screen error now.
using memtest64 to check my ram, it shows no error so i think might not ram issue
im have disable my undervolt setting already, still getting blue screen
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Hi GisisEX,

May i know if you have contacted our support team +60 18-261 8599 (WhatsApp)? We are able to assist you on the BSOD.

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