As per checking with other users, the sound will be dramatically improved once the Sound Blaster suite has been installed, but you would need to wait for the subsequent Windows Update to be pushed into the machine since Microsoft will be distributing the update in batches, more info can be found here https://forum.lowyat.net/topic/4577650/+100

Hence, I would recommend you to re-install the Sound Blaster Cinema 5 which can be downloaded from this link here http://tiny.cc/2mjv3y (Sound Blaster Cinema 5)


For the installation, kindly launch the 3 highlighted installation files respectively and once done, kindly perform a reboot before the first usage 😊

For reference purposes, kindly find the driver suite for the ILLEGEAR Selenite by using this link: http://bit.ly/2ILBylF (interchangeable with RTX-series for Onyx & Selenite)

For extracting the archive, kindly use this software: http://www.7-zip.org/download.html

The audible fan noise for the Onyx has been significantly reduced after applying the latest BIOS and EC update

However, the Selenite indeed has a quieter fan noise in comparison to the Onyx because the former has larger-sized vents for the ventilation, hope this clarifies~

Hi mynameisnotryan

As per liaising with the manufacturer, the issue is related to the software rather than the hardware since the issue does not persist on the Selenite machines with GTX 10-series GPUs previously. Nevertheless, we are communicating actively with the manufacture in regards to the resolution for this issue and we shall update this thread officially once a patch has been delivered

You may use the general steps provided below to calibrate the notebook's battery

Battery Calibration :

1.Unplug the battery for the unit and power up using power adapter.
2.Once inside the Windows, right clicking on the Windows icon on the taskbar and select Device Manager.
3.Go to the "Battery" category, click the arrow icon then right click on "Microsoft ACPI-Compliant Control Method Battery" and uninstall the driver.
4.Shutdown the unit after uninstalling the driver and unplug the power adapter.
5.Plug in back the battery into the unit and power up just using the battery.
6.Drain out the battery and then charge up the battery to see whether the battery can fully charge up to 100%.

As per liaising with our manufacturer, the refreshed interface is only compatible with the 9th Gen models at the moment as the GPU Boost feature is not available on the 8th Gen Selenites. Nevertheless, we shall officially announce once an interface revamping on the existing Command Center is released

Hi SawItComin, we can confirm that the display unit of the Selenite is tested fine when the machine is operated on our showroom (placed on a flat surface). Do you wish to test the machine on our office to check? If there is indeed a manufacturing defect on your machine, we can try to resolve it by performing a bottom panel replacement

Hi Uzumaki NaruTo, in regards to the webcam feed anomaly, kindly note that the issue has been rectified by a webcam module replacement performed. The laptop is now working fine & is ready for collection!~

Hi GisixEX

I would recommend you to reinstall the Realtek audio driver, which can be retrieved from this link https://support.illegear.com/Drivers/Laptop...0118_183151.zip

Hi GisixEX, I believe the crackling sound might be related to the driver as well. However for further assistance, I would recommend for you to contact our Support Team by using this number below:

018-2618599 (WhatsApp)

Our Support Team shall assist you accordingly

Hi SaiyanGoku, sorry to learn about this! May I know if you have reported this issue to our Support Line via WhatsApp?

Hi alexnvidia,

May I know if you have completed all the available Windows updates on your system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to contact our Support Line as well regarding this phenomenon by using the contact number below:

018-261 8599 (WhatsApp)

Will assist accordingly

Hi Uzumaki NaruTo, sorry to learn about this! Will get the Support Team to assist you shortly.

Hi Sir, As per checking with my tech rep that there is no webcam driver can be downloaded.
However, is it possible for you to send in your laptop to us for diagnosis? Our tech rep will do the inspection on the spot for you.

Replied by: Illegear Tech Support Team.

Hi alexnvidia

Thank you very much for pointing this out, our Support Team are currently looking into it.

Hi SaiyanGoku, we haven't tested the compatibility yet but we shall officially announce if it is & available as an upgrade option later

Hi Jared, we can try to perform a remote diagnosis on this matter for an effective resolution. However for easier communication, you may liaise with our Support Team directly via our Support Line by using the number below:

018-261 8599 (WhatsApp)

Hi incubus_skj, sorry about this! You may also PM me your WhatsApp number/WhatsApp our Sales Hotline at 018-6648599 Will assist accordingly~

Hi storytellerz, have you tried toggling the Windows key functionality on your laptop by pressing FN+F2? The function might be accidentally disabled previously, quite normal for many users

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding the rectification procedure by using the contact number below:

018-261 8599 (WhatsApp)

Hi ijat91, in regards to your enquiries:

1. For our laptops, the RAM, HDD, SSD, SSHD, wireless card as well as the warranty duration can be upgraded in the future after laptop purchase is made Kindly note that opening the back panel of the laptop to upgrade/service/replace the components inside will not void the warranty of the laptop

2. The specs for the WD Blue SN550 seems to be compatible but for compatibility check with your current system, I would recommend for you to contact our Support Line directly as well for easier communication for the upgrade procedure by using the contact number below:

018-261 8599 (WhatsApp)