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 ILLEGEAR Selenite Discussion Thread V1, world’s first 17.3” bezel-less laptop

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TSmcloudteo
post Feb 15 2019, 06:46 PM, updated 5y ago

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The world’s first 17.3” bezel-less laptop and the world’s first silent mechanical keyboard by GENESWITCH BROWN. Expand your gaming boundaries with Selenite’s RTX graphics and experience infinity gaming with its INFINIVISION bezel-less display – now bigger and better at 17.3”. Don’t be fooled by its size, the SELENITE is ultra-slim at 25 mm and ultra-light at only a mere 2.25kg with a 15.6” form factor – the perfect size for your backpack without compromising performance.


user posted image


Drivers
» Click to show Spoiler - click again to hide... «


Reviews
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Illegear Selenite Pictures
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Benchmark
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The photo and info are from Illegear website Please visit https://www.illegear.com/laptops/selenite/ for more info

This post has been edited by mcloudteo: Mar 8 2019, 10:58 PM
TSmcloudteo
post Feb 15 2019, 06:49 PM

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No topic for Illegear Selenite the Onyx big brother so kesian, let me start the topic, any owner in lowyat forum?
TSmcloudteo
post Feb 17 2019, 10:29 AM

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lol no one?
huislaw
post Feb 17 2019, 11:04 AM

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QUOTE(mcloudteo @ Feb 17 2019, 10:29 AM)
lol no one?
*
Just passing by biggrin.gif
Still using my Illegear Z5 bought 3+ years ago.

DuitNow
post Feb 17 2019, 12:39 PM

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First

Second
TSmcloudteo
post Feb 18 2019, 08:48 AM

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QUOTE(huislaw @ Feb 17 2019, 11:04 AM)
Just passing by  biggrin.gif
Still using my Illegear Z5 bought 3+ years ago.
*
While waiting for my Selenite still using my 4 years old Dell Inspiron 7000 2 in 1 biggrin.gif

Do a lot of photo editing, primary work with browsers/email/microsoft office, though my Inspiron 2 in 1 is build for ultra portable easy to carry around type of laptop with just 1.6kg but the performance is meh sweat.gif and the laptop casing quality is not good rclxub.gif it's due for change.

I have my company laptop Lenovo T430 for work, I don't use it for personal stuff mostly leave it in the office only bring back during business trip. The casing quality for T430 is good thumbsup.gif


My i7 desktop hardly use anymore I can't stay in the same place and work sometime i work in living room, on dining table, computer table in my bedroom keep moving around even in the house tongue.gif


Omega5777
post Feb 26 2019, 11:48 AM

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QUOTE(mcloudteo @ Feb 18 2019, 08:48 AM)
While waiting for my Selenite still using my 4 years old Dell Inspiron 7000 2 in 1  biggrin.gif

Do a lot of photo editing, primary work with browsers/email/microsoft office, though my Inspiron 2 in 1 is build for ultra portable easy to carry around type of laptop with just 1.6kg but the performance is meh  sweat.gif  and the laptop casing quality is not good  rclxub.gif  it's due for change.

I have my company laptop Lenovo T430 for work, I don't use it for personal stuff mostly leave it in the office only bring back during business trip. The casing quality for T430 is good thumbsup.gif
My i7 desktop hardly use anymore I can't stay in the same place and work sometime i work in living room, on dining table, computer table in my bedroom keep moving around even in the house  tongue.gif
*
You got your selenite already?
Hows the reveiw so far on the laptop?
DuitNow
post Feb 26 2019, 12:12 PM

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Well, waiting for ts review, if game more than 8 hours hot or not.
TSmcloudteo
post Feb 26 2019, 05:47 PM

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QUOTE(Omega5777 @ Feb 26 2019, 11:48 AM)
You got your selenite already?
Hows the reveiw so far on the laptop?
*
I got my Selenite already spend a whole weekends with it, will post my review later.
fat cat
post Feb 26 2019, 08:54 PM

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QUOTE(mcloudteo @ Feb 26 2019, 05:47 PM)
I got my Selenite already spend a whole weekends with it, will post my review later.
*
can you post some benchmarks?
TSmcloudteo
post Feb 27 2019, 09:13 AM

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QUOTE(fat cat @ Feb 26 2019, 08:54 PM)
can you post some benchmarks?
*
Here you go just run the Cinebench R15, all core can stay stable at 3.9Ghz (maximum value for stock)


user posted image


And the 5 minutes Stress test result
user posted image


Link for the result of userbenchmark.com
userbenchmark Illegear Selenite



System configuration -
CPU: Intel I7 8750H
GPU: Nvidia RTX 2060
RAM: Unknown 2x8GB
Primary Storage: Samsung PM981 512GB
Secondary Storage: Seagate Firecuda 2TB

This post has been edited by mcloudteo: Feb 27 2019, 02:10 PM
TSmcloudteo
post Feb 27 2019, 01:28 PM

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QUOTE(DuitNow @ Feb 26 2019, 12:12 PM)
Well, waiting for ts review, if game more than 8 hours hot or not.
*
Copy my reply from the other thread.

I'm just a occasionally gamer, spend most of my time with work and family, so far I did try league and legend and Dota 2 max out all the settings i can get 120++ fps for Dota 2 for LoL i post the screen shot below btw I never experience any throttling at least for this two game.

user posted image
DuitNow
post Feb 27 2019, 01:50 PM

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QUOTE(mcloudteo @ Feb 27 2019, 01:28 PM)
Copy my reply from the other thread.

I'm just a occasionally gamer, spend most of my time with work and family, so far I did try league and legend and Dota 2 max out all the settings i can get 120++ fps for Dota 2 for LoL i post the screen shot below btw I never experience any throttling at least for this two game.

user posted image
*
Do you feel any heat under the keyboard and touchpad when you are using the keyboard and touchpad while playing games for long hours?

Is the heat bearable or pretty hot or warm?

This post has been edited by DuitNow: Feb 27 2019, 01:52 PM
TSmcloudteo
post Feb 27 2019, 02:13 PM

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QUOTE(DuitNow @ Feb 27 2019, 01:50 PM)
Do you feel any heat under the keyboard and touchpad when you are using the keyboard and touchpad while playing games for long hours?

Is the heat bearable or pretty hot or warm?
*
It just feel warm but not hot. like many other review said left and right is cooler than the center of the keyboard but it's just warmer not really hot, at least i don't feel unconformable.

This post has been edited by mcloudteo: Mar 2 2019, 09:15 AM
TSmcloudteo
post Mar 2 2019, 08:58 AM

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Godd review from Dave Lee



This post has been edited by mcloudteo: Mar 2 2019, 09:33 AM
Omega5777
post Mar 4 2019, 04:50 PM

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QUOTE(mcloudteo @ Feb 26 2019, 05:47 PM)
I got my Selenite already spend a whole weekends with it, will post my review later.
*
Hi Bro,

I just picked up my Selenite too last week.
Got similar on dota around 120++ fps.
The only thing i notice so far is the laptop speaker volume, it seems to be very soft even after increasing the volume to 80-90.
Noticed when playing youtube videos.
Not sure if you got the same issue or not.

TSmcloudteo
post Mar 6 2019, 09:51 PM

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QUOTE(Omega5777 @ Mar 4 2019, 04:50 PM)
Hi Bro,

I just picked up my Selenite too last week.
Got similar on dota around 120++ fps.
The only thing i notice so far is the laptop speaker volume, it seems to be very soft even after increasing the volume to 80-90.
Noticed when playing youtube videos.
Not sure if you got the same issue or not.
*
Its the same for me, i found out that it's because of the manufacturer driver issues if you use windows auto install realtek driver its louder after you turn on loudness equalization but your subwoofer not going to work and the sound quality sux.

If you use back manufacturer driver the advance tab is missing so you can't turn on the loudness equalization.

AZIM@ILLEGEAR any solution for this?

This post has been edited by mcloudteo: Mar 6 2019, 09:59 PM
ZM Fong
post Mar 7 2019, 05:40 PM

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QUOTE(Omega5777 @ Mar 4 2019, 04:50 PM)
The only thing i notice so far is the laptop speaker volume, it seems to be very soft even after increasing the volume to 80-90.
Noticed when playing youtube videos.
Not sure if you got the same issue or not.
*
Need to do some tweaks via Sound Blaster software
TSmcloudteo
post Mar 7 2019, 06:15 PM

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QUOTE(ZM Fong @ Mar 7 2019, 05:40 PM)
Need to do some tweaks via Sound Blaster software
*
The sound blaster software is no where to be found in Windows 10.
Volt
post Mar 7 2019, 08:27 PM

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should be on your start menu but i do agree, the sound on the selenite isnt great. I felt my older Z5 have a lil bit better sound then this.
I think the software is the problem because even on earphone im still disappointed.

This post has been edited by Volt: Mar 7 2019, 09:22 PM
TSmcloudteo
post Mar 7 2019, 10:55 PM

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QUOTE(Volt @ Mar 7 2019, 08:27 PM)
should be on your start menu but i do agree, the sound on the selenite isnt great. I felt my older Z5 have a lil bit better sound then this.
I think the software is the problem because even on earphone im still disappointed.
*
I'm ok with headphone but the internal speaker is mehhh I think something to do with driver, the sound just too soft i already crank it up to 100% sweat.gif
TSmcloudteo
post Mar 7 2019, 10:57 PM

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QUOTE(Volt @ Mar 7 2019, 08:27 PM)
should be on your start menu but i do agree, the sound on the selenite isnt great. I felt my older Z5 have a lil bit better sound then this.
I think the software is the problem because even on earphone im still disappointed.
*
Just tried to reinstall the soundblaster but it show offline rclxub.gif
Omega5777
post Mar 7 2019, 11:25 PM

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QUOTE(mcloudteo @ Feb 27 2019, 01:28 PM)
Copy my reply from the other thread.

I'm just a occasionally gamer, spend most of my time with work and family, so far I did try league and legend and Dota 2 max out all the settings i can get 120++ fps for Dota 2 for LoL i post the screen shot below btw I never experience any throttling at least for this two game.

user posted image
*
Actually in dota 2 video settings u can set fps higher under max fps allowed. Default is 120.
Maybe you try to increase and see.
AZIM@ILLEGEAR
post Mar 8 2019, 12:36 PM

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QUOTE(mcloudteo @ Mar 7 2019, 10:55 PM)
I'm ok with headphone but the internal speaker is mehhh I think something to do with driver, the sound just too soft i already crank it up to 100%  sweat.gif
*
As per checking with other users, the sound will be dramatically improved once the Sound Blaster suite has been installed, but you would need to wait for the subsequent Windows Update to be pushed into the machine since Microsoft will be distributing the update in batches, more info can be found here https://forum.lowyat.net/topic/4577650/+100

Hence, I would recommend you to re-install the Sound Blaster Cinema 5 which can be downloaded from this link here http://tiny.cc/2mjv3y (Sound Blaster Cinema 5)

user posted image
For the installation, kindly launch the 3 highlighted installation files respectively and once done, kindly perform a reboot before the first usage 😊

For reference purposes, kindly find the driver suite for the ILLEGEAR Selenite by using this link: http://bit.ly/2ILBylF (interchangeable with RTX-series for Onyx & Selenite)

For extracting the archive, kindly use this software: http://www.7-zip.org/download.html


TSmcloudteo
post Mar 8 2019, 10:56 PM

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QUOTE(AZIM@ILLEGEAR @ Mar 8 2019, 12:36 PM)
As per checking with other users, the sound will be dramatically improved once the Sound Blaster suite has been installed, but you would need to wait for the subsequent Windows Update to be pushed into the machine since Microsoft will be distributing the update in batches, more info can be found here https://forum.lowyat.net/topic/4577650/+100

Hence, I would recommend you to re-install the Sound Blaster Cinema 5 which can be downloaded from this link here http://tiny.cc/2mjv3y (Sound Blaster Cinema 5)

user posted image
For the installation, kindly launch the 3 highlighted installation files respectively and once done, kindly perform a reboot before the first usage 😊

For reference purposes, kindly find the driver suite for the ILLEGEAR Selenite by using this link: http://bit.ly/2ILBylF (interchangeable with RTX-series for Onyx & Selenite)

For extracting the archive, kindly use this software: http://www.7-zip.org/download.html
*
Thanks Azim the Sound Blaster Cinema 5 working now after the Windows update updated the Creative Software Component driver rclxms.gif

The sound volume and quality improve a lot after the Sound Blaster work properly rclxm9.gif

This post has been edited by mcloudteo: Mar 8 2019, 11:02 PM
TSmcloudteo
post Mar 8 2019, 11:13 PM

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QUOTE(Omega5777 @ Mar 7 2019, 11:25 PM)
Actually in dota 2 video settings u can set fps higher under max fps allowed. Default is 120.
Maybe you try to increase and see.
*
Dota 2 is not FPS game so not point going higher than 120 except for benchmark rolleyes.gif


Even 80 fps is good enough for this game. biggrin.gif
Prince J
post Mar 9 2019, 02:52 PM

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QUOTE(mcloudteo @ Mar 8 2019, 10:56 PM)
Thanks Azim the Sound Blaster Cinema 5 working now after the Windows update updated the Creative Software Component driver rclxms.gif

The sound volume and quality improve a lot after the Sound Blaster work properly  rclxm9.gif
*
Glad it has been sorted out smile.gif
It's day and night difference with and without Sound Blaster Cinema 5.
DSV4600
post Mar 12 2019, 01:34 AM

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This is a very lonely thread. So little people using the Selenite? It's like looking for Kryptonite...
TSmcloudteo
post Mar 12 2019, 07:55 PM

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QUOTE(DSV4600 @ Mar 12 2019, 01:34 AM)
This is a very lonely thread. So little people using the Selenite? It's like looking for Kryptonite...
*
I think most of them in Illegear gaming laptop thread.
Omega5777
post Mar 13 2019, 11:50 AM

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QUOTE(mcloudteo @ Mar 12 2019, 07:55 PM)
I think most of them in Illegear gaming laptop thread.
*
Not many selenite owner i guess.
Most are using raven or laguna.

Latest review by Monaliza on selenite rtx
https://www.youtube.com/watch?v=5uhCJtPKChE
Prince J
post Mar 13 2019, 12:00 PM

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QUOTE(DSV4600 @ Mar 12 2019, 01:34 AM)
This is a very lonely thread. So little people using the Selenite? It's like looking for Kryptonite...
*
QUOTE(mcloudteo @ Mar 12 2019, 07:55 PM)
I think most of them in Illegear gaming laptop thread.
*
QUOTE(Omega5777 @ Mar 13 2019, 11:50 AM)
Not many selenite owner i guess.
Most are using raven or laguna.

Latest review by Monaliza on selenite rtx
https://www.youtube.com/watch?v=5uhCJtPKChE
*
Selenite is a relatively new model, not even 5 months. This model is selling very well also.

This post has been edited by Prince J: Mar 13 2019, 04:28 PM
Uzumaki NaruTo
post Mar 13 2019, 02:35 PM

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Finally my Sager NP8130 croaked and immediately make a rushed order for Selenite.

Thanks guys for making it a very speedy order and i am having fun writing tender and developing code right now . 0 hours logged for game right now.
TSmcloudteo
post Mar 13 2019, 07:42 PM

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QUOTE(Omega5777 @ Mar 13 2019, 11:50 AM)
Not many selenite owner i guess.
Most are using raven or laguna.

Latest review by Monaliza on selenite rtx
https://www.youtube.com/watch?v=5uhCJtPKChE
*
one thing i will say why not usb port (non type c) at the back? so i can plug my mouse at the back of my laptop tongue.gif


although sometime you might want to plug into the left/right usb port for easy remover but in the situation where you have limited space or you just want the cable out of your sight usb at the back might be useful.


for the mechanical keyboard I hope the key cap can be more firmly attach to the keyboard less wobble and a little bit more resistance will be better, what you guy think? rolleyes.gif
TSmcloudteo
post Mar 13 2019, 07:57 PM

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QUOTE(l2k @ Mar 13 2019, 02:02 PM)
Hey guys, received my selenite smile.gif

Any recommendation of "must-have" software for
- tuning (undervolt)
- temp and fps monitor
- battery charging protection software?
- any others?
*
l2k for undervolt you can do it in bios unless you want more advance feature to tune the boost time windows, overclock etc you may want to get throttlestop or Intel Extreme Tuning utility. I did mine in bios with -0.100mv tongue.gif
- temp and fps monitor - MSI afterburner
- battery charging protection? never use one before guess just change the battery if wear level is high, my another 2 laptop still survive without changing the battery guess i don't bother to have this type of software.
- I will keep startup software to minimal so extra software really depend on what you want to achieve. HWMonitor might be useful it show a lot of sensor reading of your laptop.
l2k
post Mar 13 2019, 10:50 PM

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QUOTE(mcloudteo @ Mar 13 2019, 07:57 PM)
l2k for undervolt you can do it in bios unless you want more advance feature to tune the boost time windows, overclock etc you may want to get throttlestop or Intel Extreme Tuning utility. I did mine in bios with -0.100mv  tongue.gif
- temp and fps monitor - MSI afterburner
- battery charging protection? never use one before guess just change the battery if wear level is high, my another 2 laptop still survive without changing the battery guess i don't bother to have this type of software.
- I will keep startup software to minimal so extra software really depend on what you want to achieve. HWMonitor might be useful it show a lot of sensor reading of your laptop.
*
Thanks alot. Never know the core voltage can be tuned via bios. I am doing some quick stress test at the moment with Intel extreme tuning and found that the cpu temp rises up quite fast to 90c+ and it seems to me the fan profile is not that aggressive. Cpu clock most of the time stay at 3.85ghz. Not sure if this is normal, I was expecting better performance from selenite... Will try to undervolt the core n cache, then proceed to gpu.

This post has been edited by l2k: Mar 13 2019, 10:52 PM
l2k
post Mar 14 2019, 09:51 AM

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Just to quickly ask around here:

What are the setting are running with you selenite to get a good balance between performance and thermal?

1. Core voltage offset
2. Max package TDP limit
3. Turbo time limit
Omega5777
post Mar 14 2019, 02:52 PM

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QUOTE(mcloudteo @ Mar 13 2019, 07:42 PM)
one thing i will say why not usb port (non type c)  at the back?  so i can plug my mouse at the back of my laptop  tongue.gif 
although sometime you might want to plug into the left/right usb port for easy remover but in the situation where you have limited space or you just want the cable out of your sight usb at the back might be useful.
for the mechanical keyboard I hope the key cap can be more firmly attach to the keyboard less wobble and a little bit more resistance will be better, what you guy think?  rolleyes.gif
*
I dont really mind the usb port location as will be using wireless almost all the time smile.gif
As for the mech keyboard, it is one of the reasons i went with Selenite. The cap 3 brown switch is really awesome.
Though it does need some slight adjustment time to get used to.
TSmcloudteo
post Mar 14 2019, 06:36 PM

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QUOTE(l2k @ Mar 13 2019, 10:50 PM)
Thanks alot. Never know the core voltage can be tuned via bios. I am doing some quick stress test at the moment with Intel extreme tuning and found that the cpu temp rises up quite fast to 90c+ and it seems to me the fan profile is not that aggressive. Cpu clock most of the time stay at 3.85ghz. Not sure if this is normal, I was expecting better performance from selenite... Will try to undervolt the core n cache, then proceed to gpu.
*
The 3.88 should be the max if all core are active, unless you tune the default settings, 4.1Ghz is only achievable if only 2 Cores are active you can refer to the screen shot below (from throttlestop)


user posted image

This post has been edited by mcloudteo: Mar 14 2019, 06:36 PM
TSmcloudteo
post Mar 14 2019, 06:45 PM

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QUOTE(l2k @ Mar 14 2019, 09:51 AM)
Just to quickly ask around here:

What are the setting are running with you selenite to get a good balance between performance and thermal?

1. Core voltage offset
2. Max package TDP limit
3. Turbo time limit
*
I didn't tune all these, I did the setting in bios which the same setting tune the Core voltage offset & Cache voltage offset to -0.100mv, coz for my daily usage I didn't face any performance issue nor heat issue so I didn't tune it further.


but for those you are not aware if you in office mode you will face power limit throttling so if you play game better switch to game mode, for command center you can leave it at "Equilibrium mode" even you play game.
TSmcloudteo
post Mar 14 2019, 07:10 PM

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QUOTE(Omega5777 @ Mar 14 2019, 02:52 PM)
I dont really mind the usb port location as will be using wireless almost all the time  smile.gif
As for the mech keyboard, it is one of the reasons i went with Selenite. The cap 3 brown switch is really awesome.
Though it does need some slight adjustment time to get used to.
*
I like mechanical keyboard too but strangely I feel my Lenovo Thinkpad keyboard is better than my Selenite, though the Selenite advantage is the full size keyboard which include the num pad where Thinkpad don't have that.


Just try it side by side with my Thinkpad I know the different now it's the response on the key press, I can feel it clearly the bounce-back force of each key press in Thinkpad which is like a feed back to me tell me that i pressed the key where Selenite the bounce-back force it's not as strong.

This post has been edited by mcloudteo: Mar 14 2019, 07:38 PM
l2k
post Mar 14 2019, 08:04 PM

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QUOTE(mcloudteo @ Mar 14 2019, 06:45 PM)
I didn't tune all these, I did the setting in bios which the same setting tune the Core voltage offset & Cache voltage offset to -0.100mv, coz for my daily usage I didn't face any performance issue nor heat issue so I didn't tune it further.
but for those you are not aware if you in office mode you will face power limit throttling so if you play game better switch to game mode, for command center you can leave it at "Equilibrium mode" even you play game.
*
Yup, getting to know more about this little beast as I have more time to spend with it today.

I also chatted with illegear tech support and learnt on few more things.

1) The turbo boost power max is 70w (PL1) and 90W (PL2), and it was tuned by manufacturer.
2) Not recommended to use 3rd party software to undervolt (e.g. Intel XTU), use bios setting instead.
3) The fan button apparently is to switch between game and office mode, game mode will set the 70w/90w tdp limit, office mode will set to 35w/35w tdp limit, disable turbo clock.
4) Office mode also seems to force intel built in GPU even in gaming.


Overall a quick review for me:
1) Size - it is huge ! However, I believe it is one of the smallest in terms of footprint for a 17 inch gaming laptop in the market.
2) Cooling - Very good cooling performance indeed, with some undervolt (I able to get it stable at -155mW it seems, maybe still can go lower), sustainable 3.9Ghz full load, about 85C average. Still need to test more on the GPU thermal performance.
3) Screen - It's gorgeous ! Love the slim bezel.
4) Speaker - Volume is better than I have anticipated
5) Mechanical keyboard is a tad bit noisy, still need to get used to it.

Overall quite satisfied with my selenite. biggrin.gif

Next up:
1) Find out if possible to lower down the turbo multiplier to reduce fan noise.
2) Try GPU undervolt
3) Laptop cooler in on the way, will see if it helps to further reduce the temp.

This post has been edited by l2k: Mar 14 2019, 08:09 PM
ferros
post Mar 15 2019, 09:19 AM

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QUOTE(Prince J @ Mar 9 2019, 02:52 PM)
Glad it has been sorted out smile.gif
It's day and night difference with and without Sound Blaster Cinema 5.
*
Sorry for hijack this thread, but is sound blaster also work for illegear S5 as well?
the speaker for S5 is so low in volume...
Prince J
post Mar 15 2019, 12:03 PM

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QUOTE(ferros @ Mar 15 2019, 09:19 AM)
Sorry for hijack this thread, but is sound blaster also work for illegear S5 as well?
the speaker for S5 is so low in volume...
*
Hi ferros,

S5 has soundblaster built in as well but the installation method is completely different. You may email us at support@illegear.com with your serial number.
Volt
post Mar 15 2019, 11:03 PM

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QUOTE(l2k @ Mar 14 2019, 08:04 PM)
Yup, getting to know more about this little beast as I have more time to spend with it today.

I also chatted with illegear tech support and learnt on few more things.

1) The turbo boost power max is 70w (PL1) and 90W (PL2), and it was tuned by manufacturer.
2) Not recommended to use 3rd party software to undervolt (e.g. Intel XTU), use bios setting instead.
3) The fan button apparently is to switch between game and office mode, game mode will set the 70w/90w tdp limit, office mode will set to 35w/35w tdp limit, disable turbo clock.
4) Office mode also seems to force intel built in GPU even in gaming.
Overall a quick review for me:
1) Size - it is huge ! However, I believe it is one of the smallest in terms of footprint for a 17 inch gaming laptop in the market.
2) Cooling - Very good cooling performance indeed, with some undervolt (I able to get it stable at -155mW it seems, maybe still can go lower), sustainable 3.9Ghz full load, about 85C average. Still need to test more on the GPU thermal performance.
3) Screen - It's gorgeous ! Love the slim bezel.
4) Speaker - Volume is better than I have anticipated
5) Mechanical keyboard is a tad bit noisy, still need to get used to it.

Overall quite satisfied with my selenite.  biggrin.gif

Next up:
1) Find out if possible to lower down the turbo multiplier to reduce fan noise.
2) Try GPU undervolt
3)  Laptop cooler in on the way, will see if it helps to further reduce the temp.
*
Nice quick review man, I myself got the selenite just recently after sold my Z5 around a week ago and I'm quite satisfied with my purchased.
My initial impression was mostly positive, I'm very surprise that this 17 inch laptop is noticeable lighter then my tanky Z5. My Z5 serve me well but after carrying it around 2 years to my workplace, I think its time to move on to a lighter laptop. Plus with a bigger screen and a better spec its a great upgrade to me. The only thing I'm disappointed at first is the speaker and keyboard. So far after doing some tuning, the speaker sound alright now but for the keyboard, I still cant get used to it. Its feel....weird typing on it sweat.gif
l2k
post Mar 16 2019, 07:53 AM

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QUOTE(Volt @ Mar 15 2019, 11:03 PM)
Nice quick review man, I myself got the selenite just recently after sold my Z5 around a week ago and I'm quite satisfied with my purchased.
My initial impression was mostly positive, I'm very surprise that this 17 inch laptop is noticeable lighter then my tanky Z5. My Z5 serve me well but after carrying it around 2 years to my workplace, I think its time to move on to a lighter laptop. Plus with a bigger screen and a better spec its a great upgrade to me. The only thing I'm disappointed at first is the speaker and keyboard. So far after doing some tuning, the speaker sound alright now but for the keyboard, I still cant get used to it. Its feel....weird typing on it  sweat.gif
*
rclxms.gif Yeah, I am also trying to get use to the keyboard blush.gif So, you were disappointed with the sound quality or sound volume, just to check?

TSmcloudteo
post Mar 16 2019, 08:01 AM

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QUOTE(Volt @ Mar 15 2019, 11:03 PM)
Nice quick review man, I myself got the selenite just recently after sold my Z5 around a week ago and I'm quite satisfied with my purchased.
My initial impression was mostly positive, I'm very surprise that this 17 inch laptop is noticeable lighter then my tanky Z5. My Z5 serve me well but after carrying it around 2 years to my workplace, I think its time to move on to a lighter laptop. Plus with a bigger screen and a better spec its a great upgrade to me. The only thing I'm disappointed at first is the speaker and keyboard. So far after doing some tuning, the speaker sound alright now but for the keyboard, I still cant get used to it. Its feel....weird typing on it  sweat.gif
*
Does your Sound Blaster work? the volume is very low if sound blaster doesn't work. you can try to change this to loud as shown in the ss below.

user posted image


Check your windows update for sound blaster driver update if it doesn't work.


user posted image



but I still have some issue with the sound which is occasionally buzz sound out of nowhere, do you guy have the same problem?
Volt
post Mar 16 2019, 02:53 PM

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Mine work properly but even after some fiddling on the setting its still not that loud or clear as other brand. I used to own a few MSI, Asus and Lenovo laptop and they sounded better without even need to tune the setting. As for selenite, I think its alright enough to watch youtube or movie by yourself. Luckily I use my earphone most of the time so it doesn't bother me much.
TSmcloudteo
post Mar 16 2019, 09:53 PM

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QUOTE(Volt @ Mar 16 2019, 02:53 PM)
Mine work properly but even after some fiddling on the setting its still not that loud or clear as other brand. I used to own a few MSI, Asus and Lenovo laptop and they sounded better without even need to tune the setting. As for selenite, I think its alright enough to watch youtube or movie by yourself. Luckily I use my earphone most of the time so it doesn't bother me much.
*
I found that if sound blaster work it sound a lot better before that my sound blaster show offline in game the volume super low.

Volt
post Mar 18 2019, 08:49 AM

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QUOTE(mcloudteo @ Mar 16 2019, 09:53 PM)
I found that if sound blaster work it sound a lot better before that my sound blaster show offline in game the volume super low.
*
Yes it's true but I find it weird for the driver to work properly, a window update is required. Shouldn't the update all include inside the driver during installation? A bit of a hassle if you ask me to update the window sweat.gif
Anyway, want to contribute something in this thread. Here's some photo before and after my laptop upgrade. Before this I was using Z5
[attachmentid=10205526][attachmentid=10205529]
Arvinaaaaa
post Mar 18 2019, 08:52 AM

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QUOTE(huislaw @ Feb 17 2019, 11:04 AM)
Just passing by  biggrin.gif
Still using my Illegear Z5 bought 3+ years ago.
*
Wow respect bro for loyalty...i remember last time when we started the z5 thread

This post has been edited by Arvinaaaaa: Mar 18 2019, 08:52 AM
Prince J
post Mar 18 2019, 11:48 AM

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QUOTE(Volt @ Mar 18 2019, 08:49 AM)
Yes it's true but I find it weird for the driver to work properly, a window update is required. Shouldn't the update all include inside the driver during installation? A bit of a hassle if you ask me to update the window sweat.gif
Anyway, want to contribute something in this thread. Here's some photo before and after my laptop upgrade. Before this I was using Z5 
[attachmentid=10205526][attachmentid=10205529]
*
Hi Volt,

We try to use the latest Windows update at our assembly line but sometimes after we finished assembly and QC there is another windows update again. We seek for your understanding in regards to this matter.

Sorry for the inconvenience caused.
huislaw
post Mar 18 2019, 05:23 PM

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QUOTE(Arvinaaaaa @ Mar 18 2019, 08:52 AM)
Wow respect bro for loyalty...i remember last time when we started the z5 thread
*
Good machine & good customer service. So, no reason to change biggrin.gif

l2k
post Mar 18 2019, 07:27 PM

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More sharing from me smile.gif

More undervolt:
By no means the machine is running hot, but I am a fan of high efficiency and striving to run the machine as cool as possible. Additionally, also helps to prolong the component lifetime. After some researching, fiddling around, able to achieve a stable undervolt of -185mV via bios. Running prime95 after 40mins, temp is at 90C but probably due to very high power limit set by BIOS straight out from factory (85W !), constant 3.9Ghz boost clock. For moderate demand game like POE, temp is at about 60C with fan barely audible.

GPU tuning
Undervolt RTX2060 to about 700mV @ 1400Mhz and stable, I suppose I can bump up the core higher but my intention is not to achieve best performance but to lower thermal. Game like POE easily break 144fps with high setting, but if I cap the frame to 60fps thermal is only 60C.

Overall, internal fan is kept at low speed and is barely audible biggrin.gif Seems like selenite's 5 heatpipes, dual fans with 4 vent holes + undervolt really do a decent job here. Had a desktop before with blower style GPU, never thought a laptop can be more quiet than a desktop gaming machine. tongue.gif

Cinebench R15 score close to 1300.
Superposition extreme score @ 3550

Built-in Speaker
If I were to pick the weakest link of Illegear Selenite, it would be the speaker. My volume is alright (sound blaster working fine) but it sounds a bit hollow. My guess is the midrange and bass is a bit lacking. Have not played too much with the setting but it is definitely not a decent one. Not a deal breaker though. Anyway, plan to buy a decent bluetooth ANC headphone, I guess I won't spend too much time fiddling with this.

Have not really done any intense FPS gaming for long hour to verify the temp and stability, don't really have much time for gaming nowadays unfortunately.

This post has been edited by l2k: Mar 18 2019, 07:38 PM
TSmcloudteo
post Mar 19 2019, 07:24 AM

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QUOTE(l2k @ Mar 18 2019, 07:27 PM)
More sharing from me smile.gif

More undervolt:
By no means the machine is running hot, but I am a fan of high efficiency and striving to run the machine as cool as possible. Additionally, also helps to prolong the component lifetime. After some researching, fiddling around, able to achieve a stable undervolt of -185mV via bios. Running prime95 after 40mins, temp is at 90C but probably due to very high power limit set by BIOS straight out from factory (85W !), constant 3.9Ghz boost clock. For moderate demand game like POE, temp is at about 60C with fan barely audible.

GPU tuning
Undervolt RTX2060 to about 700mV @ 1400Mhz and stable, I suppose I can bump up the core higher but my intention is not to achieve best performance but to lower thermal. Game like POE easily break 144fps with high setting, but if I cap the frame to 60fps thermal is only 60C.

Overall, internal fan is kept at low speed and is barely audible  biggrin.gif Seems like selenite's 5 heatpipes, dual fans with 4 vent holes + undervolt really do a decent job here. Had a desktop before with blower style GPU, never thought a laptop can be more quiet than a desktop gaming machine. tongue.gif

Cinebench R15 score close to 1300.
Superposition extreme score @ 3550

Built-in Speaker
If I were to pick the weakest link of Illegear Selenite, it would be the speaker. My volume is alright (sound blaster working fine) but it sounds a bit hollow. My guess is the midrange and bass is a bit lacking. Have not played too much with the setting but it is definitely not a decent one. Not a deal breaker though. Anyway, plan to buy a decent bluetooth ANC headphone, I guess I won't spend too much time fiddling with this.

Have not really done any intense FPS gaming for long hour to verify the temp and stability, don't really have much time for gaming nowadays unfortunately.
*
Can't get mine pass -100mv long hour of usage will get BSOD although initially work ok even at -150mv, now settle at -100mv touch wood tongue.gif
pluginbaby
post Mar 19 2019, 10:37 AM

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QUOTE(l2k @ Mar 18 2019, 07:27 PM)
More sharing from me smile.gif

More undervolt:
By no means the machine is running hot, but I am a fan of high efficiency and striving to run the machine as cool as possible. Additionally, also helps to prolong the component lifetime. After some researching, fiddling around, able to achieve a stable undervolt of -185mV via bios. Running prime95 after 40mins, temp is at 90C but probably due to very high power limit set by BIOS straight out from factory (85W !), constant 3.9Ghz boost clock. For moderate demand game like POE, temp is at about 60C with fan barely audible.

GPU tuning
Undervolt RTX2060 to about 700mV @ 1400Mhz and stable, I suppose I can bump up the core higher but my intention is not to achieve best performance but to lower thermal. Game like POE easily break 144fps with high setting, but if I cap the frame to 60fps thermal is only 60C.

Overall, internal fan is kept at low speed and is barely audible  biggrin.gif Seems like selenite's 5 heatpipes, dual fans with 4 vent holes + undervolt really do a decent job here. Had a desktop before with blower style GPU, never thought a laptop can be more quiet than a desktop gaming machine. tongue.gif

Cinebench R15 score close to 1300.
Superposition extreme score @ 3550

Built-in Speaker
If I were to pick the weakest link of Illegear Selenite, it would be the speaker. My volume is alright (sound blaster working fine) but it sounds a bit hollow. My guess is the midrange and bass is a bit lacking. Have not played too much with the setting but it is definitely not a decent one. Not a deal breaker though. Anyway, plan to buy a decent bluetooth ANC headphone, I guess I won't spend too much time fiddling with this.

Have not really done any intense FPS gaming for long hour to verify the temp and stability, don't really have much time for gaming nowadays unfortunately.
*
60degrees celcius at high settings is indeed remarkable. I own an Onyx and have a goal of reducing heat and increasing efficiency as well instead of going for max quality but noisy fan and annoying temperature build up.

I manage to get it stable only to max -140mV CPU. Still yet to explore MSI Afterburner setup to tame the 2060 inside. So far I'm getting 70-73 degrees after limiting max clock to 1700Mhz. Your 60degrees is definitely a goal for me to have as one of my Afterburner presets for casual gaming.
Winn@Illegear
post Mar 19 2019, 11:40 AM

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user posted image

https://www.tech-critter.com/review-illegea...xXpABtyDIOx16GE

Tech Review by Tech Critter-John Diew

Pros:
Compact form factor
Classy RGB lighting with per-key RGB keyboard
Tactile typing experience
Slim display bezels
Fast & responsive display
Dual M.2 slot Great performance
Excellent gaming experience
Great cooling for RTX 2070
A more affordable price tag

Cons:
Normal key caps, please
USB port placement should have be at the left or rear
Noisy fan at high loads
High CPU temp at loads

This post has been edited by Winn@Illegear: Mar 19 2019, 11:59 AM
King91OM
post Mar 19 2019, 03:58 PM

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Would like to ask. I'm choosing between Onyx & Selenite. I heard reviews mentioned that Onyx has very loud fan noise when you're gaming & Selenite has much better fan noise tolerance.

For those who is using Selenite currently, is the noise fan too noisy or still bearable?
AZIM@ILLEGEAR
post Mar 19 2019, 04:37 PM

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QUOTE(King91OM @ Mar 19 2019, 03:58 PM)
Would like to ask. I'm choosing between Onyx & Selenite. I heard reviews mentioned that Onyx has very loud fan noise when you're gaming & Selenite has much better fan noise tolerance.

For those who is using Selenite currently, is the noise fan too noisy or still bearable?
*
The audible fan noise for the Onyx has been significantly reduced after applying the latest BIOS and EC update smile.gif

However, the Selenite indeed has a quieter fan noise in comparison to the Onyx because the former has larger-sized vents for the ventilation, hope this clarifies~
TSmcloudteo
post Mar 19 2019, 08:52 PM

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QUOTE(King91OM @ Mar 19 2019, 03:58 PM)
Would like to ask. I'm choosing between Onyx & Selenite. I heard reviews mentioned that Onyx has very loud fan noise when you're gaming & Selenite has much better fan noise tolerance.

For those who is using Selenite currently, is the noise fan too noisy or still bearable?
*
I play Dota 2 and League of legend at max setting so far I didn't notice any fan noise, at least the fan noise is low enough not to take my attention away from the game.

Never try any triple A game yet so no comment for those high demanding game.


I choose Selenite because of

1. bigger screen useful when i work with multiple documents or photo editing software (another solution is plug in external monitor)
2. Windows Hello facial recognition login. (lazy to type password tongue.gif plus login to windows faster)
3. Better cooling performance, for gaming laptop better cooling mean better performance because of less throttling.
4. Soft touch palm rest area is better than Aluminium body of Onyx which is finger print magnet.


but Selenite is less portability than Onyx because it has bigger size.


This post has been edited by mcloudteo: Mar 19 2019, 09:14 PM
King91OM
post Mar 20 2019, 08:18 AM

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QUOTE(AZIM@ILLEGEAR @ Mar 19 2019, 04:37 PM)
The audible fan noise for the Onyx has been significantly reduced after applying the latest BIOS and EC update smile.gif

However, the Selenite indeed has a quieter fan noise in comparison to the Onyx because the former has larger-sized vents for the ventilation, hope this clarifies~
*
It does clarify indeed. Thanks smile.gif
All I need to decide is whether to take the larger size or smaller one. Gosh, choosing between these two laptops has never been so hard.



QUOTE(mcloudteo @ Mar 19 2019, 08:52 PM)
I play Dota 2 and League of legend at max setting so far I didn't notice any fan noise, at least the fan noise is low enough not to take my attention away from the game.

Never try any triple A game yet so no comment for those high demanding game.
I choose Selenite because of

1. bigger screen useful when i work with multiple documents or photo editing software (another solution is plug in external monitor)
2. Windows Hello facial recognition login. (lazy to type password  tongue.gif  plus login to windows faster)
3. Better cooling performance, for gaming laptop better cooling mean better performance because of less throttling.
4. Soft touch palm rest area is better than Aluminium body of Onyx which is finger print magnet.
but Selenite is less portability than Onyx because it has bigger size.
*
Guess I'm going to be one of the first to try out Metro Exodus with either of these two laptops. I think I'm leaning towards Selenite due to the better cooling performance since I do game some triple A games with crazy graphics & specs. Think I should undervolt too.
l2k
post Mar 20 2019, 03:52 PM

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QUOTE(pluginbaby @ Mar 19 2019, 10:37 AM)
60degrees celcius at high settings is indeed remarkable. I own an Onyx and have a goal of reducing heat and increasing efficiency as well instead of going for max quality but noisy fan and annoying temperature build up.

I manage to get it stable only to max -140mV CPU. Still yet to explore MSI Afterburner setup to tame the 2060 inside. So far I'm getting 70-73 degrees after limiting max clock to 1700Mhz. Your 60degrees is definitely a goal for me to have as one of my Afterburner presets for casual gaming.
*
The 60C probably is just for not so demanding game like POE as the CPU load was only like 20-30% most of the time at 3.9Ghz. My guess is for AAA game, it will definitely go higher. I have temporary ditched throttlestop and only undervolted via BIOS. I guess the question is do we really need the CPU to be turboed all the time at 3.9Ghz? If not, I guess by using throttlestop to limit the multiplifer would be an effective step to lower down the temp.

On the GPU, it seems like you able to hit a very high core clock on your 2060 drool.gif From what I know, the difference between mobility and desktop 2060 are as below:

RTX2060
Laptop Desktop
Default 960Mhz 1365Mhz
Boost 1200Mhz 1680Mhz
TDP 80-90W 160W

What you achieved is even faster than desktop version. Are you able to achieve a stable core clock? From my own testing, I have never seen the core voltage go above 1.1V and it was limited by the power profile.

This post has been edited by l2k: Mar 20 2019, 04:25 PM
TSmcloudteo
post Mar 20 2019, 10:52 PM

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QUOTE(l2k @ Mar 20 2019, 03:52 PM)
The 60C probably is just for not so demanding game like POE as the CPU load was only like 20-30% most of the time at 3.9Ghz. My guess is for AAA game, it will definitely go higher. I have temporary ditched throttlestop and only undervolted via BIOS. I guess the question is do we really need the CPU to be turboed all the time at 3.9Ghz? If not, I guess by using throttlestop to limit the multiplifer would be an effective step to lower down the temp.

On the GPU, it seems like you able to hit a very high core clock on your 2060  drool.gif  From what I know, the difference between mobility and desktop 2060 are as below:

RTX2060
                Laptop      Desktop
Default      960Mhz    1365Mhz
Boost      1200Mhz    1680Mhz
TDP        80-90W      160W

What you achieved is even faster than desktop version. Are you able to achieve a stable core clock? From my own testing, I have never seen the core voltage go above 1.1V and it was limited by the power profile.
*
sometime i see my gpu boosted to 1620 lolz not sure it's real or not.

user posted image
mynameisnotryan
post Mar 20 2019, 11:02 PM

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Anybody experiencing crackling coming from their speakers it seems to come at random only. I can't replicate the crackling by replaying the same clip so I'm really stumped as to why it's crackling.

Not only that I tried uninstalling the Sound Blaster Connect App and reinstalling it only to find that it now doesn't work at all. The volume icon is muted and I can't seem to unmute it.

Haih, this is already my second Selenite my first unit had a messed up touchpad so a replacement was done now my speakers on the second unit are screwed up pulak. In addition to that, I even encountered a BSOD VIDEO_DXGKRNL_FATAL_ERROR. Haven't even owned the laptop for a whole week already encountered so many issues.

The performance is amazing and the design doesn't stand out too much when compared to your average laptop so it blends in well. I really love this laptop but all these small issues are really pilling up and making the experience a pretty sour one.

So if any sifu's could give me any advice that'd be great.
pluginbaby
post Mar 21 2019, 10:13 AM

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QUOTE(mcloudteo @ Mar 20 2019, 10:52 PM)
sometime i see my gpu boosted to 1620 lolz not sure it's real or not.

user posted image
*
Yours looks to be real. Mine is just setting inside Afterburner to be around 1700 but it doesn't get that high anyway.

Try to get some logging's to see how long it sustained at 1620. It would be impressive if it is able to get that high for long.
l2k
post Mar 21 2019, 02:46 PM

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QUOTE(mcloudteo @ Mar 20 2019, 10:52 PM)
sometime i see my gpu boosted to 1620 lolz not sure it's real or not.

user posted image
*
It's real. I did see my GPU getting bumped up all the way to 1600Mhz+ during superposition benchmark but only like briefly a few seconds with core voltage up to 1.1V. Most of the times it stay at about 850mV @ 100% load, and 1400+Mhz. My guess is it depends on the GPU load.

I just flatten the curve to 700mV @ 1400Mhz at the moment, I guess the 800-800mV region can be bumped up to hit a higher clock speed.

A useful tool to verify the GPU core voltage and clock speed would be GPU-Z.

This post has been edited by l2k: Mar 21 2019, 02:49 PM
l2k
post Mar 21 2019, 02:50 PM

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QUOTE(mynameisnotryan @ Mar 20 2019, 11:02 PM)
Anybody experiencing crackling coming from their speakers it seems to come at random only. I can't replicate the crackling by replaying the same clip so I'm really stumped as to why it's crackling.

Not only that I tried uninstalling the Sound Blaster Connect App and reinstalling it only to find that it now doesn't work at all. The volume icon is muted and I can't seem to unmute it.

Haih, this is already my second Selenite my first unit had a messed up touchpad so a replacement was done now my speakers on the second unit are screwed up pulak. In addition to that, I even encountered a BSOD VIDEO_DXGKRNL_FATAL_ERROR. Haven't even owned the laptop for a whole week already encountered so many issues.

The performance is amazing and the design doesn't stand out too much when compared to your average laptop so it blends in well. I really love this laptop but all these small issues are really pilling up and making the experience a pretty sour one.

So if any sifu's could give me any advice that'd be great.
*
Experienced the crackling sound twice, but just very briefly. It seems like it happened while I quit some application, but I don't know for sure and can't recreate it.

I guess I just ignore and live with it biggrin.gif

mynameisnotryan
post Mar 21 2019, 04:26 PM

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QUOTE(l2k @ Mar 21 2019, 02:50 PM)
Experienced the crackling sound twice, but just very briefly. It seems like it happened while I quit some application, but I don't know for sure and can't recreate it.

I guess I just ignore and live with it  biggrin.gif
*
The problem with my crackling is that it happens during audio and video playback. I use my speakers about 90% of the time I'm using the laptop so I really can't just ignore the crackling noises. The speakers have already been replaced and yet the issue still persists. Already reinstalled the Realtek drivers, Sound Connect App even went as far to change the sample rate and the bit depth but alas the issue still persists. Having run out of options I'm getting seriously desperate now.
l2k
post Mar 21 2019, 05:24 PM

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QUOTE(mynameisnotryan @ Mar 21 2019, 04:26 PM)
The problem with my crackling is that it happens during audio and video playback. I use my speakers about 90% of the time I'm using the laptop so I really can't just ignore the crackling noises. The speakers have already been replaced and yet the issue still persists. Already reinstalled the Realtek drivers, Sound Connect App even went as far to change the sample rate and the bit depth but alas the issue still persists. Having run out of options I'm getting seriously desperate now.
*
I have not experienced this so far during gaming or video playing with my selenite, but I am a relatively new user. I have experienced this crackling sound with my desktop speaker before with subwoofer, if I turn off the AC power before turning off the speaker, probably due to the subwoofer discharging its driver and causes vibration.

For your case, I think if speaker is not the issue, perhaps it could be due to the speaker driver on the motherboard itself?

This post has been edited by l2k: Mar 21 2019, 05:24 PM
TSmcloudteo
post Mar 21 2019, 05:58 PM

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I have the same issue with crackling sound it came out randomly, if you turn down the sub woofer it will be fine, i guess something to do with sub woofer.
mynameisnotryan
post Mar 21 2019, 06:14 PM

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QUOTE(l2k @ Mar 21 2019, 05:24 PM)
I have not experienced this so far during gaming or video playing with my selenite, but I am a relatively new user. I have experienced this crackling sound with my desktop speaker before with subwoofer, if I turn off the AC power before turning off the speaker, probably due to the subwoofer discharging its driver and causes vibration.

For your case, I think if speaker is not the issue, perhaps it could be due to the speaker driver on the motherboard itself?
*
Don't really wanna risk taking it apart, I'm gonna just bring it back to them to see how it plays out. Hopefully, a solution will be found.


QUOTE(mcloudteo @ Mar 21 2019, 05:58 PM)
I have the same issue with crackling sound it came out randomly, if you turn down the sub woofer it will be fine, i guess something to do with sub woofer.
*
Do you know how I can turn the subwoofer down?
Volt
post Mar 23 2019, 07:45 PM

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QUOTE(mcloudteo @ Mar 21 2019, 05:58 PM)
I have the same issue with crackling sound it came out randomly, if you turn down the sub woofer it will be fine, i guess something to do with sub woofer.
*
I have this issue too but it only happen if I turn up the volume pass 90%
TSmcloudteo
post Mar 23 2019, 11:25 PM

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QUOTE(mynameisnotryan @ Mar 21 2019, 06:14 PM)
Don't really wanna risk taking it apart, I'm gonna just bring it back to them to see how it plays out. Hopefully, a solution will be found.
Do you know how I can turn the subwoofer down?
*
Here you go but not recommended

user posted image


volt mentioned less than 90% volume work but I havent test that.

This post has been edited by mcloudteo: Mar 23 2019, 11:31 PM
Volt
post Mar 24 2019, 08:46 PM

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QUOTE(mcloudteo @ Mar 23 2019, 11:25 PM)
Here you go but not recommended

user posted image
volt mentioned less than 90% volume work but I havent test that.
*
Sry what I really mean to say is that anywhere near the max volume the crackling sound will occurred. In my case it usually happen during opening a YouTube video or switching/opening a music. It doesnt happen often but you do notice it.

Anyway I tried to update realtek audio driver to see if there any improvement but after update my creative soundblaster app couldn't detect my driver, so make sure you dont update it haha sweat.gif

Update: The crackling sound now happen at any volume, really noticable when opening youtube video or playing music laugh.gif

This post has been edited by Volt: Mar 25 2019, 01:47 PM
Prince J
post Mar 25 2019, 12:20 PM

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Hi all, kindly note we have submitted this crackle bugs to the manufacturer and we are in the midst of finding the root cause. Will keep you guys posted.
mynameisnotryan
post Mar 25 2019, 06:52 PM

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QUOTE(Volt @ Mar 24 2019, 08:46 PM)
Sry what I really mean to say is that anywhere near the max volume the crackling sound will occurred. In my case it usually happen during opening a YouTube video or switching/opening a music. It doesnt happen often but you do notice it.

Anyway I tried to update realtek audio driver to see if there any improvement but after update my creative soundblaster app couldn't detect my driver, so make sure you dont update it haha sweat.gif

Update: The crackling sound now happen at any volume, really noticable when opening youtube video or playing music laugh.gif
*
Welcome to my hell sad.gif Had to RMA my selenite again because I really just couldn't tahan the crackling happening so frequently. Haih really sucks to see another person experiencing the same issues as me, really thought I was an isolated case.
AZIM@ILLEGEAR
post Mar 26 2019, 07:43 PM

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QUOTE(mynameisnotryan @ Mar 25 2019, 06:52 PM)
Welcome to my hell  sad.gif  Had to RMA my selenite again because I really just couldn't tahan the crackling happening so frequently. Haih really sucks to see another person experiencing the same issues as me, really thought I was an isolated case.
*
Hi mynameisnotryan

As per liaising with the manufacturer, the issue is related to the software rather than the hardware since the issue does not persist on the Selenite machines with GTX 10-series GPUs previously. Nevertheless, we are communicating actively with the manufacture in regards to the resolution for this issue and we shall update this thread officially once a patch has been delivered smile.gif
DSV4600
post Mar 27 2019, 05:22 AM

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QUOTE(mynameisnotryan @ Mar 25 2019, 06:52 PM)
Welcome to my hell  sad.gif  Had to RMA my selenite again because I really just couldn't tahan the crackling happening so frequently. Haih really sucks to see another person experiencing the same issues as me, really thought I was an isolated case.
*
Hello there. Another Selenite user reporting in. I bought my baby on 09/03 as rush order, and got it on 12/03, as I'm working in West Africa (Guinea-Bissau). Facing same crackling sound issue as well. Besides that, I think the laptop is really top-notch and a fantastic companion. Customer Service from Illegear is also superb - really hope they can solve this crackling issue. Wish the speaker + sub-woofer could pump sounds out at louder decibels.
l2k
post Mar 28 2019, 07:44 AM

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Seems like the crackling sound is a common issue for selenite users. I guess I am on the lucky side as I have been experiencing minimal cracking sound, perhaps as I usually keep the volume quite low (below 30). I only experience some very minor cracking if I stop a video or quit a game for example.

Finger crossed for a driver update. blush.gif
Volt
post Mar 28 2019, 10:20 AM

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I try using my previous solution that I used to solve my dell inspiron 7559 pop sound problem by disabling power management for the audio and so far, it help minimizing the crackling or pop sound. It help making it less noticeable then before an Im happy with the outcome so far.
l2k
post Mar 28 2019, 03:07 PM

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QUOTE(Volt @ Mar 28 2019, 10:20 AM)
I try using my previous solution that I used to solve my dell inspiron 7559 pop sound problem by disabling power management for the audio and so far, it help minimizing the crackling or pop sound. It help making it less noticeable then before an Im happy with the outcome so far.
*
Wondering how you disable the power management for audio? Don't seem to have this one in the power plan.

Was googling this issue and found the following. It seems like it is not selenite problem, but some other users have experienced same thing.

https://www.drivereasy.com/knowledge/audio-...ows-107-solved/

The original news shared 3 solutions: 1) minimum processor state to 100% (not desirable for heat and battery life) 2) Disable ATI HDMI (not applicable to us) 3) DPC latency (interesting one)

However, what caught my eye is one of the user in the comment section actually solved his popping issue with "fast boot disable".
SOLUTION: Disable Fast Boot
STEPS: Control Panel - Power Options - (Left) Choose What The Power Buttons Do - Change Settings That Are Currently Unavailable - Now Uncheck or Deselect 'Turn On Fast Startup' - Click Save Changes and then fully Shut Down Computer (not restart) - Power Computer Back On - PROBLEM SOLVED.

Will try it after work and report here.
l2k
post Mar 28 2019, 03:33 PM

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More info

https://www.reddit.com/r/nvidia/comments/7h...o_crackling_on/
Volt
post Mar 28 2019, 03:57 PM

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QUOTE(l2k @ Mar 28 2019, 03:07 PM)
Wondering how you disable the power management for audio? Don't seem to have this one in the power plan.

Was googling this issue and found the following. It seems like it is not selenite problem, but some other users have experienced same thing.

https://www.drivereasy.com/knowledge/audio-...ows-107-solved/

The original news shared 3 solutions: 1) minimum processor state to 100% (not desirable for heat and battery life) 2) Disable ATI HDMI (not applicable to us) 3) DPC latency (interesting one)

However, what caught my eye is one of the user in the comment section actually solved his popping issue with "fast boot disable".
SOLUTION: Disable Fast Boot
STEPS: Control Panel - Power Options - (Left) Choose What The Power Buttons Do - Change Settings That Are Currently Unavailable - Now Uncheck or Deselect 'Turn On Fast Startup' - Click Save Changes and then fully Shut Down Computer (not restart) - Power Computer Back On - PROBLEM SOLVED.

Will try it after work and report here.
*
you have to disable it through regedit > hkey_current_user > Software > Realtek > Audio > RtknguAudUService > enable > 0
[attachmentid=10214882]

This post has been edited by Volt: Mar 28 2019, 03:59 PM
mynameisnotryan
post Mar 28 2019, 05:08 PM

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I don't wanna jinx myself by saying this but I may have fixed the issue or at least minimized the crackling to a point where I really don't notice it. What I did was downgrade my Realtek High Definition Audio Driver to version 6.0.1.8186, the driver's I used before was 6.0.1.8619. Before downgrading the driver my crackling was really bad happening almost constantly.

But with all this talk about Nvidia also causing crackling it may even be the Geforce Experience driver which was recently released on the 25th.

I have a feeling that the crackling still hasn't disappeared but maybe you guys could give downgrading the driver a go to see if it helps.
Volt
post Mar 28 2019, 07:48 PM

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which driver? Realtek or nvidia?
mynameisnotryan
post Mar 28 2019, 09:56 PM

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QUOTE(Volt @ Mar 28 2019, 07:48 PM)
which driver? Realtek or nvidia?
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I updated both so I can't really tell you which one made the crackling stop, I suppose you could just try updating both.
l2k
post Mar 28 2019, 10:27 PM

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I have latest nvidia driver, my realtek audio driver is v6.0.1.8581. I have been experiencing very minimal cracking sound.

Before I mess with my driver, I am trying the "disable fast boot", so far have not experience any crackling. Will update again.
DSV4600
post Mar 29 2019, 08:34 AM

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Would still prefer an official solution from Illegear. Laptop cost RM7k, want the problem 100% solved instead of just very minimal cracking sound.
mynameisnotryan
post Mar 29 2019, 09:53 AM

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QUOTE(DSV4600 @ Mar 29 2019, 08:34 AM)
Would still prefer an official solution from Illegear. Laptop cost RM7k, want the problem 100% solved instead of just very minimal cracking sound.
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Obviously, we all do but this is just a temporary fix rather than having to live with the crackle constantly.
l2k
post Mar 29 2019, 10:15 AM

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QUOTE(DSV4600 @ Mar 29 2019, 08:34 AM)
Would still prefer an official solution from Illegear. Laptop cost RM7k, want the problem 100% solved instead of just very minimal cracking sound.
*
I do agree with you Illegear should follow up closely and come out with a solution.

However, the more I search for this issue, the more it points towards driver compatibility issue (if the driver was designed to play well with windows 10 fast boot).

FYI, windows 10 fast boot stores all the kernel and drivers in the hard drive to facilitate a faster boot up, your laptop enters a state between hibernation and shutdown, so it means the laptop is never fully shutdown. I assume if realtek doesn't have good support for this feature, once you restart and go back to windows, driver may have issues (hence the latency issue).

If it is really Realtek driver issue, I bet the full solution is only thru new driver release.

Above is just my opinion anyway, I so far has not heard any crackling since I disable the fast boot, will keep you all updated. BTW, our SSD is fast enough, so far I only lost less than few seconds on boot up time compare to fast boot. Moreover, drivers update usually requires a full restart/shutdown, I can only imagine if the driver doesn't play well with fast boot, more problem will occur.

This post has been edited by l2k: Mar 29 2019, 10:18 AM
TSmcloudteo
post Mar 29 2019, 12:00 PM

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QUOTE(l2k @ Mar 29 2019, 10:15 AM)
I do agree with you Illegear should follow up closely and come out with a solution.

However, the more I search for this issue, the more it points towards driver compatibility issue (if the driver was designed to play well with windows 10 fast boot).

FYI, windows 10 fast boot stores all the kernel and drivers in the hard drive to facilitate a faster boot up, your laptop enters a state between hibernation and shutdown, so it means the laptop is never fully shutdown. I assume if realtek doesn't have good support for this feature, once you restart and go back to windows, driver may have issues (hence the latency issue).

If it is really Realtek driver issue, I bet the full solution is only thru new driver release.

Above is just my opinion anyway, I so far has not heard any crackling since I disable the fast boot, will keep you all updated. BTW, our SSD is fast enough, so far I only lost less than few seconds on boot up time compare to fast boot. Moreover, drivers update usually requires a full restart/shutdown, I can only imagine if the driver doesn't play well with fast boot, more problem will occur.
*
Let me try this as well will keep you you guy posted.

TSmcloudteo
post Apr 3 2019, 10:29 PM

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QUOTE(mcloudteo @ Mar 29 2019, 12:00 PM)
Let me try this as well will keep you you guy posted.
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No joy doesn't work for me (turn off the fast boot) the only way can reduce the crackling noise for me is set the bass to 0
King91OM
post Apr 5 2019, 10:32 PM

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So I have officially bought Selenite for my own. This laptop is a beast. I can play triple A games with no issues.

Tested out with Metro Exodus. Everything maxed out with no ray tracing and it sustains above 60 fps (most of the time). Undervolted both GPU & CPU and my temperature for both is always below 70 degrees Celsius. Overall very impressed with this laptop indeed. I can officially sell my PC now.
l2k
post Apr 8 2019, 03:45 PM

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QUOTE(King91OM @ Apr 5 2019, 10:32 PM)
So I have officially bought Selenite for my own. This laptop is a beast. I can play triple A games with no issues.

Tested out with Metro Exodus. Everything maxed out with no ray tracing and it sustains above 60 fps (most of the time). Undervolted both GPU & CPU and my temperature for both is always below 70 degrees Celsius. Overall very impressed with this laptop indeed. I can officially sell my PC now.
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Are you using throttlestop? I found that without downclocking (just merely undervolt), the temperature can rise and fall very fast. With i7 8750H turbo constantly at 3.9Ghz, temperature can easily overshoot 75C and come back after the fan spooling up. So I never able to achieve a stable temperature, it is more like a roller coaster.


l2k
post Apr 8 2019, 03:46 PM

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QUOTE(mcloudteo @ Apr 3 2019, 10:29 PM)
No joy doesn't work for me (turn off the fast boot) the only way can reduce the crackling noise for me is set the bass to 0
*
Guess you are right, I still have detected like once or twice the popping issue.

Let's hope for a decent driver update news from the manufacturer.
King91OM
post Apr 8 2019, 06:46 PM

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QUOTE(l2k @ Apr 8 2019, 03:45 PM)
Are you using throttlestop? I found that without downclocking (just merely undervolt), the temperature can rise and fall very fast. With i7 8750H turbo constantly at 3.9Ghz, temperature can easily overshoot 75C and come back after the fan spooling up. So I never able to achieve a stable temperature, it is more like a roller coaster.
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That's odd. During gameplay my temperature is around 60-65C at most. Yes I am using throttlestop. I set the offset voltage to around -100.6mV and it's quite stable for me so far.
TSmcloudteo
post Apr 12 2019, 12:46 PM

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QUOTE(King91OM @ Apr 8 2019, 06:46 PM)
That's odd. During gameplay my temperature is around 60-65C at most. Yes I am using throttlestop. I set the offset voltage to around -100.6mV and it's quite stable for me so far.
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What game you played? Some game do not stress the cpu.
King91OM
post Apr 12 2019, 08:59 PM

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QUOTE(mcloudteo @ Apr 12 2019, 12:46 PM)
What game you played?  Some game do not stress the cpu.
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Metro Exodus with the highest settings excluding DLSS. Temperature always remain below 70C. No big intervals either.
l2k
post Apr 13 2019, 06:22 PM

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QUOTE(King91OM @ Apr 8 2019, 06:46 PM)
That's odd. During gameplay my temperature is around 60-65C at most. Yes I am using throttlestop. I set the offset voltage to around -100.6mV and it's quite stable for me so far.
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You can monitor your cpu usage with msi afterburner.

A bit of correction from what I mentioned earlier. The temperature will fluctuate if let say the CPU utilization jumped from let say 20% to 60% or more. It is the fan speed tuning relative to the temperature, usually the temperature will rise up then followed by the fan speed.

If constantly stress the CPU with certain load, the temperature is more or less stable.

l2k
post Apr 16 2019, 08:36 PM

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Anyone has experienced calibrating the battery? I know the recommendation is to calibrate once per month to keep the reading accurate, but what is the procedure?
AZIM@ILLEGEAR
post Apr 17 2019, 10:42 AM

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QUOTE(l2k @ Apr 16 2019, 08:36 PM)
Anyone has experienced calibrating the battery? I know the recommendation is to calibrate once per month to keep the reading accurate, but what is the procedure?
*
You may use the general steps provided below to calibrate the notebook's battery smile.gif

Battery Calibration :

1.Unplug the battery for the unit and power up using power adapter.
2.Once inside the Windows, right clicking on the Windows icon on the taskbar and select Device Manager.
3.Go to the "Battery" category, click the arrow icon then right click on "Microsoft ACPI-Compliant Control Method Battery" and uninstall the driver.
4.Shutdown the unit after uninstalling the driver and unplug the power adapter.
5.Plug in back the battery into the unit and power up just using the battery.
6.Drain out the battery and then charge up the battery to see whether the battery can fully charge up to 100%.
l2k
post Apr 17 2019, 01:56 PM

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QUOTE(AZIM@ILLEGEAR @ Apr 17 2019, 10:42 AM)
You may use the general steps provided below to calibrate the notebook's battery  smile.gif

Battery Calibration :

1.Unplug the battery for the unit and power up using power adapter.
2.Once inside the Windows, right clicking on the Windows icon on the taskbar and select Device Manager.
3.Go to the "Battery" category, click the arrow icon then right click on "Microsoft ACPI-Compliant Control Method Battery" and uninstall the driver.
4.Shutdown the unit after uninstalling the driver and unplug the power adapter.
5.Plug in back the battery into the unit and power up just using the battery.
6.Drain out the battery and then charge up the battery to see whether the battery can fully charge up to 100%.
*
Thanks, seems like quite tedious to do. Few questions.

Do I have to run down the battery until 0%?

What is the disadvantage of not calibrating the battery? Is it just inaccurate battery % reading? (I almost 95% of time will plug in the power adapter though).

Do I really need to perform this on monthly basis?

Would this improve the battery life in long run?

This post has been edited by l2k: Apr 17 2019, 01:57 PM
YVONNE@ILLEGEAR
post Apr 17 2019, 04:34 PM

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QUOTE(l2k @ Apr 17 2019, 01:56 PM)
Thanks, seems like quite tedious to do. Few questions.

Do I have to run down the battery until 0%? Not necessary on Windows 10. As the laptop will auto shut down when the battery left 6%.

What is the disadvantage of not calibrating the battery? Is it just inaccurate battery % reading? (I almost 95% of time will plug in the power adapter though). Yes, the only disadvantage of not calibrating the battery is that the Windows shows inaccurate battery reading on the indicator.

Do I really need to perform this on monthly basis? Not necessary.  smile.gif

Would this improve the battery life in long run? Yes, definitely.  biggrin.gif
*
Hi l2k, kindly find my answers as above~
syazx
post Apr 20 2019, 07:30 PM

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hi all... just received my Selenite last week and have a blast with it..

However, i just want to know.. can anyone tell me what is the shortcut key to off the screen?

thanx
TSmcloudteo
post Apr 21 2019, 12:24 PM

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QUOTE(syazx @ Apr 20 2019, 07:30 PM)
hi all... just received my Selenite last week and have a blast with it..

However, i just want to know.. can anyone tell me what is the shortcut key to off the screen?

thanx
*
You can change the power button to turn off the display.

user posted image
Man On Fire
post Apr 21 2019, 08:29 PM

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QUOTE(syazx @ Apr 20 2019, 07:30 PM)
hi all... just received my Selenite last week and have a blast with it..

However, i just want to know.. can anyone tell me what is the shortcut key to off the screen?

thanx
*
Hi...im currently surveying selenite. But after go thru the thread, many people say selenite sound speaker is bad. Can you share your experience with selenite regarding this? A video sample would be helpful...thanks.
syazx
post Apr 22 2019, 07:12 PM

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QUOTE(Man On Fire @ Apr 21 2019, 08:29 PM)
Hi...im currently surveying selenite. But after go thru the thread, many people say selenite sound speaker is bad. Can you share your experience with selenite regarding this? A video sample would be helpful...thanks.
*
hi... My Selenite is always connected to my TV through HDMI.. so, i cannot comment a lot on the sound speaker... for me, I think the sound is enough... sorry that i cannot be any more help..

ZM Fong
post Apr 23 2019, 12:53 AM

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QUOTE(Man On Fire @ Apr 21 2019, 08:29 PM)
Hi...im currently surveying selenite. But after go thru the thread, many people say selenite sound speaker is bad. Can you share your experience with selenite regarding this? A video sample would be helpful...thanks.
*
Need to tune via Sound Blaster software, otherwise the audio quality is quite bad
Ralph Yap P
post Apr 25 2019, 10:26 AM

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Hi guys, just wanna ask how long did y'all waited for your selenite to reach after order was made? I've been waited for more than a week and still haven't get any update on my order.
Prince J
post Apr 25 2019, 12:11 PM

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QUOTE(Ralph Yap @ Apr 25 2019, 10:26 AM)
Hi guys, just wanna ask how long did y'all waited for your selenite to reach after order was made? I've been waited for more than a week and still haven't get any update on my order.
*
Hi Ralph

Can i have your order number? Will check.
Ralph Yap P
post Apr 25 2019, 12:45 PM

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QUOTE(Prince J @ Apr 25 2019, 12:11 PM)
Hi Ralph

Can i have your order number? Will check.
*
My order number is 192432. Thank you.
Prince J
post Apr 25 2019, 01:15 PM

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QUOTE(Ralph Yap @ Apr 25 2019, 12:45 PM)
My order number is 192432. Thank you.
*
Hi Ralph,

We estimate yours will be ready this evening. Will whatsapp you once it's ready.
Ralph Yap P
post Apr 25 2019, 01:46 PM

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QUOTE(Prince J @ Apr 25 2019, 01:15 PM)
Hi Ralph,

We estimate yours will be ready this evening. Will whatsapp you once it's ready.
*
Alright boss, thank you so much!
Winn@Illegear
post May 1 2019, 07:11 PM

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user posted image

ILLEGEAR SELENITE is now powered by 9th generation Intel Core i7 processor! SELENITE is portable but powerful enough for life on the go with its six-core i7-9750H processor which delivers desktop-like performance.

This post has been edited by Winn@Illegear: May 1 2019, 07:22 PM
STEVE@ILLEGEAR
post May 7 2019, 04:24 PM

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Dear all, kindly note that we have received an official update for the Creative audio extension and the crackling issue has been resolved as per testing by the manufacturer & our technical team 😊 Please be advised that the official driver update is included as a part for the Windows May 2019 update. Let us know if the issue still persisted on your end. Thank you very much.
mynameisnotryan
post May 7 2019, 06:29 PM

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QUOTE(STEVE@ILLEGEAR @ May 7 2019, 04:24 PM)
Dear all, kindly note that we have received an official update for the Creative audio extension and the crackling issue has been resolved as per testing by the manufacturer & our technical team 😊 Please be advised that the official driver update is included as a part for the Windows May 2019 update. Let us know if the issue still persisted on your end. Thank you very much.
*
Got so excited and immediately went to check my windows update and to my surprise, there was an update forrrrrrrrrrr the Windows Defender Antivirus pulak. bangwall.gif
SaiyanGoku
post May 7 2019, 11:29 PM

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QUOTE(STEVE@ILLEGEAR @ May 7 2019, 01:54 PM)
Dear all, kindly note that we have received an official update for the Creative audio extension and the crackling issue has been resolved as per testing by the manufacturer & our technical team 😊 Please be advised that the official driver update is included as a part for the Windows May 2019 update. Let us know if the issue still persisted on your end. Thank you very much.
*
Could you source the driver separately from creative? Also, I can't seem to find Drivers and downloads (for manuals and stuff) section on your website.
Barackboy
post May 8 2019, 03:12 PM

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Guys i would like to ask is there any different between the 9th i7 9750h gen and 8th i7 8750h gen cpu ? Main use will be for rendering and gaming. Still deciding with these two model. sad.gif
STEVE@ILLEGEAR
post May 8 2019, 03:32 PM

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QUOTE(Barackboy @ May 8 2019, 03:12 PM)
Guys i would like to ask is there any different between the 9th i7 9750h gen and 8th i7 8750h gen cpu ? Main use will be for rendering and gaming. Still deciding with these two model. sad.gif
*
Hi Barackboy, Yes there is a difference between the 9th Gen i7-9750H and i7-8750H 8th Gen processor. Technically the 9th gen processor has higher clock speed for processing power comparing to the 8th Gen predecessor. While other specs, such as the cache, cores and threads and etc, remains the same. For your reference, the below link is to the difference for both of the processors. Hope this clarifies.

https://www.notebookcheck.net/9750H-vs-8750...6.247596.0.html
Barackboy
post May 8 2019, 03:37 PM

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QUOTE(STEVE@ILLEGEAR @ May 8 2019, 03:32 PM)
Hi Barackboy, Yes there is a difference between the 9th Gen i7-9750H and i7-8750H 8th Gen processor. Technically the 9th gen processor has higher clock speed for processing power comparing to the 8th Gen predecessor. While other specs, such as the cache, cores and threads and etc, remains the same. For your reference, the below link is to the difference for both of the processors. Hope this clarifies.

https://www.notebookcheck.net/9750H-vs-8750...6.247596.0.html
*
Hi Steve,

Alright, is there huge gap when doing rendering or gaming ? If no huge improvement, i might as well just grab the promo 8th gen pack.


ZM Fong
post May 8 2019, 04:39 PM

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QUOTE(Barackboy @ May 8 2019, 03:37 PM)
Hi Steve,

Alright, is there huge gap when doing rendering or gaming ? If no huge improvement, i might as well just grab the promo 8th gen pack.
*
In general not much difference (except for i9 which is toasty)

This post has been edited by ZM Fong: May 8 2019, 04:39 PM
Barackboy
post May 8 2019, 04:41 PM

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QUOTE(ZM Fong @ May 8 2019, 04:39 PM)
In general not much difference (except for i9 which is toasty)
*
then i'll go for the 8th generation one biggrin.gif
mynameisnotryan
post May 13 2019, 01:24 PM

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Anybody here experiencing a high level of battery wear? Does Aida64 give an accurate representation of battery wear because it says that my current fully charged capacity is only at 36480 mWh whilst the designed capacity is 46740 mWh.

If Aida64's wear indicator is correct then that means in just 2 months I've lost 10,260 mWh. Thats pretty worrying.
ZM Fong
post May 13 2019, 02:24 PM

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QUOTE(mynameisnotryan @ May 13 2019, 01:24 PM)
Anybody here experiencing a high level of battery wear? Does Aida64 give an accurate representation of battery wear because it says that my current fully charged capacity is only at 36480 mWh whilst the designed capacity is 46740 mWh.

If Aida64's wear indicator is correct then that means in just 2 months I've lost 10,260 mWh. Thats pretty worrying.
*
Try calibrate the battery
Ryan@ILLEGEAR P
post May 15 2019, 10:04 AM

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Hi, my name is Ryan. I am the new customer service from ILLEGEAR and I will be co-working with Azim, Yvonne, Winn, Steve and Price J. You can ask me any question smile.gif
Omega5777
post May 21 2019, 11:23 PM

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QUOTE(Ryan@ILLEGEAR @ May 15 2019, 10:04 AM)
Hi, my name is Ryan. I am the new customer service from ILLEGEAR and I will be co-working with Azim, Yvonne, Winn, Steve and Price J. You can ask me any question smile.gif
*
Hi there, any idea when the new illegear command center will be available to older selenites.
Ryan@ILLEGEAR P
post May 22 2019, 10:49 AM

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QUOTE(Omega5777 @ May 21 2019, 11:23 PM)
Hi there, any idea when the new illegear command center will be available to older selenites.
*
Hi Omega5777, the new interface is exclusive for the new models at the moment but we will try to see if a GUI refresh can be done for the Control Centre of other models as well 🙂
AZIM@ILLEGEAR
post May 22 2019, 02:51 PM

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QUOTE(Ryan@ILLEGEAR @ May 22 2019, 10:49 AM)
Hi Omega5777, the new interface is exclusive for the new models at the moment but we will try to see if a GUI refresh can be done for the Control Centre of other models as well 🙂
*
As per liaising with our manufacturer, the refreshed interface is only compatible with the 9th Gen models at the moment as the GPU Boost feature is not available on the 8th Gen Selenites. Nevertheless, we shall officially announce once an interface revamping on the existing Command Center is released smile.gif
Omega5777
post May 23 2019, 12:48 PM

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QUOTE(AZIM@ILLEGEAR @ May 22 2019, 02:51 PM)
As per liaising with our manufacturer, the refreshed interface is only compatible with the 9th Gen models at the moment as the GPU Boost feature is not available on the 8th Gen Selenites. Nevertheless, we shall officially announce once an interface revamping on the existing Command Center is released smile.gif
*
got it. Thanks for the update
syazx
post May 23 2019, 11:42 PM

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hi all... Just want to ask. Is it safe to update to the new Windows 10 May Update which release last tuesday?
TSmcloudteo
post Jun 12 2019, 09:12 PM

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QUOTE(STEVE@ILLEGEAR @ May 7 2019, 04:24 PM)
Dear all, kindly note that we have received an official update for the Creative audio extension and the crackling issue has been resolved as per testing by the manufacturer & our technical team 😊 Please be advised that the official driver update is included as a part for the Windows May 2019 update. Let us know if the issue still persisted on your end. Thank you very much.
*
Just got the update for the Creative Sound Blaster let me monitor for few days will keep everyone post.
SawItComin
post Jun 18 2019, 12:27 PM

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Hi all,

Is anyone experiencing chassis wobble on tables ? mine seem to wobble when I open the lid, specifically, on the left hand rest.


mynameisnotryan
post Jun 18 2019, 10:07 PM

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QUOTE(SawItComin @ Jun 18 2019, 12:27 PM)
Hi all,

Is anyone experiencing chassis wobble on tables ? mine seem to wobble when I open the lid, specifically, on the left hand rest.
*
Yup noticed that when I first got the laptop and when I brought it back, I was told that the other laptops have the same wobble as well and that it was just a manufacturing defect. I've noticed that also depending on how you put it on your table there could be more chassis wobble than normal. I think that any chassis wobble at all is unacceptable but I'm not really expecting them to recall laptops because of this issue.
AZIM@ILLEGEAR
post Jun 19 2019, 12:30 PM

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QUOTE(SawItComin @ Jun 18 2019, 12:27 PM)
Hi all,

Is anyone experiencing chassis wobble on tables ? mine seem to wobble when I open the lid, specifically, on the left hand rest.
*
Hi SawItComin, we can confirm that the display unit of the Selenite is tested fine when the machine is operated on our showroom (placed on a flat surface). Do you wish to test the machine on our office to check? If there is indeed a manufacturing defect on your machine, we can try to resolve it by performing a bottom panel replacement smile.gif
Prince J
post Jun 19 2019, 12:31 PM

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QUOTE(SawItComin @ Jun 18 2019, 12:27 PM)
Hi all,

Is anyone experiencing chassis wobble on tables ? mine seem to wobble when I open the lid, specifically, on the left hand rest.
*
Hi SawItComin,

I just tried the demo at our showroom and it didn't have the wobble, can you send in your laptop so we can have a check?
l2k
post Jun 19 2019, 01:31 PM

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Long time did not come by to visit the thread. Just to confirm also I have not experiencing any audio popping issue since few weeks ago, probably due to the new driver as well from windows update.


SawItComin
post Jun 19 2019, 03:23 PM

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QUOTE(AZIM@ILLEGEAR @ Jun 19 2019, 12:30 PM)
Hi SawItComin, we can confirm that the display unit of the Selenite is tested fine when the machine is operated on our showroom (placed on a flat surface). Do you wish to test the machine on our office to check? If there is indeed a manufacturing defect on your machine, we can try to resolve it by performing a bottom panel replacement smile.gif
*
Hi Azim,

Actually this is my 3rd Selenite, it has wobble on all 3 models on certain tables, in my office it wobbles, but not on the room desk. But sometimes it doesn't wobble. It's very inconsistent. Hence I'm not sure is it manufacturing problem or what, but of the 3 models it's all on the left hand side of the palm rest.

But I've tried to measure the level-ness of the table that caused the laptop to wobble, actually is the table's surface itself that has issue, my office desk has a slight imperfection on the level-ness of it which cause the laptop to wobble.

Because on the table beside mine, the Selenite doesn't wobble.I think is due to the rubber feet being too thin and the laptop being so close contact to the surface, which caused it to wobble, unlike those big bulky laptops, who have a lot of surface clearance.

Just speculating here. That's why I'm asking others on this. The only strange thing is, it's only wobbling on the left side.



I'm Adriel by the way. I think you know, who am I. thumbsup.gif

This post has been edited by SawItComin: Jun 19 2019, 03:56 PM
SawItComin
post Jun 19 2019, 03:36 PM

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QUOTE(mynameisnotryan @ Jun 18 2019, 10:07 PM)
Yup noticed that when I first got the laptop and when I brought it back, I was told that the other laptops have the same wobble as well and that it was just a manufacturing defect. I've noticed that also depending on how you put it on your table there could be more chassis wobble than normal. I think that any chassis wobble at all is unacceptable but I'm not really expecting them to recall laptops because of this issue.
*
Hi,

Did you try out on a few tables or only one ? I did a few tests myself, I notice that tables that has small imperfections ( Ie : the surface is warped slightly etc ) is the reason why the Selenite seems to wobble. Because for my case, my house's table is fine, since it's glass table, but my office table it wobbles, because it's wood and when I observe the surface of the table, it's warped ( office table has a slight ,very slight, curve )

I think the Selenite is a good benchmark to make sure your table is properly surface leveled.

Do try it out and let me know.
mynameisnotryan
post Jun 19 2019, 03:50 PM

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QUOTE(SawItComin @ Jun 19 2019, 03:36 PM)
Hi,

Did you try out on a few tables or only one ? I did a few tests myself, I notice that tables that has small imperfections ( Ie : the surface is warped slightly etc ) is the reason why the Selenite seems to wobble. Because for my case, my house's table is fine, since it's glass table, but my office table it wobbles, because it's wood and when I observe the surface of the table, it's warped ( office table has a slight ,very slight, curve )

I think the Selenite is a good benchmark to make sure your table is properly surface leveled.

Do try it out and let me know.
*
I've tried it on multiple tables on my campus and in my house, sometimes it wobbles and other times it doesn't. Some times when it starts to wobble a little I just pick the laptop up and place it back down again, magically it will stop wobbling. I've given up trying to see if it was the chassis that was warped or the table and will just do my "fix" to get rid of the wobble. Although for the past 2 weeks I have not noticed any wobbling at all. Could be all just in my head.
SawItComin
post Jun 19 2019, 03:59 PM

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QUOTE(mynameisnotryan @ Jun 19 2019, 03:50 PM)
I've tried it on multiple tables on my campus and in my house, sometimes it wobbles and other times it doesn't. Some times when it starts to wobble a little I just pick the laptop up and place it back down again, magically it will stop wobbling. I've given up trying to see if it was the chassis that was warped or the table and will just do my "fix" to get rid of the wobble. Although for the past 2 weeks I have not noticed any wobbling at all. Could be all just in my head.
*
The wobbling is on which side ? mine is on the left palm rest, I put a piece of 1-time-folded A4, under the rubber feet, it's fine...but the table beside mine, has no wobble at all. It's so mind-effing.
Volt
post Jun 23 2019, 01:45 AM

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Guys, i noticed that the color on my monitor is a bit off after window update and I cant detect my calibration profile enable anywhere in the setting. Does anyone face this issue too?

This post has been edited by Volt: Jun 23 2019, 01:50 AM
SaiyanGoku
post Jun 23 2019, 01:50 AM

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QUOTE(Volt @ Jun 22 2019, 11:15 PM)
Guys, i noticed that my color on my monitor is a bit off after window update and I cant detect my calibration profile enable anywhere in the setting. Does anyone face this issue too?
*
I think could've saved the icc profile to a local folder. Not sure as I haven't had the laptop in my hands yet. Can anyone confirm where the calibrated profile is saved?
mynameisnotryan
post Jun 23 2019, 11:17 PM

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QUOTE(SawItComin @ Jun 19 2019, 03:59 PM)
The wobbling is on which side ? mine is on the left palm rest, I put a piece of 1-time-folded A4, under the rubber feet, it's fine...but the table beside mine, has no wobble at all. It's so mind-effing.
*
Mine is on the bottom right. The wobble is pretty noticeable at times too, every time I pick my hand up from the palm rest the entire laptop will shift. But like I said before picking it up and putting it back down again seems to fix it. Haven't tried to see if it's the feet yet, I thought it was initially but they look all equally set in.
Prince J
post Jun 25 2019, 11:30 AM

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QUOTE(mynameisnotryan @ Jun 23 2019, 11:17 PM)
Mine is on the bottom right. The wobble is pretty noticeable at times too, every time I pick my hand up from the palm rest the entire laptop will shift. But like I said before picking it up and putting it back down again seems to fix it. Haven't tried to see if it's the feet yet, I thought it was initially but they look all equally set in.
*
Hi mynameisnotryan,

Can I check your machine physically?
SawItComin
post Jun 25 2019, 11:50 AM

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QUOTE(mynameisnotryan @ Jun 23 2019, 11:17 PM)
Mine is on the bottom right. The wobble is pretty noticeable at times too, every time I pick my hand up from the palm rest the entire laptop will shift. But like I said before picking it up and putting it back down again seems to fix it. Haven't tried to see if it's the feet yet, I thought it was initially but they look all equally set in.
*
Alright, I did found out something yesterday, my laptop is no longer wobbling now even on my work desk, it has something to do with the tightness of the screws on the bottom lid.

Do try it out, see if it helps, unscrew the screws a little, and see if it wobbles. It fixed mine, hopefully can fix yours.


cts0418
post Jun 25 2019, 12:21 PM

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planning to get a selenite recently, but is the fan noise of selenite as loud as onxy?
ZM Fong
post Jun 25 2019, 12:27 PM

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QUOTE(cts0418 @ Jun 25 2019, 12:21 PM)
planning to get a selenite recently, but is the fan noise of selenite as loud as onxy?
*
Noticeably more silent
mynameisnotryan
post Jun 25 2019, 12:27 PM

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QUOTE(Prince J @ Jun 25 2019, 11:30 AM)
Hi mynameisnotryan,

Can I check your machine physically?
*
The issues really doesn't warrant a visit but if I have any other issues with the laptop which warrants a visit then I'll bring up the wobbling issue as well. But like I said before it hasn't happened in a while already so I don't really care too much.


QUOTE(SawItComin @ Jun 25 2019, 11:50 AM)
Alright, I did found out something yesterday, my laptop is no longer wobbling now even on my work desk, it has something to do with the tightness of the screws on the bottom lid.

Do try it out, see if it helps, unscrew the screws a little, and see if it wobbles. It fixed mine, hopefully can fix yours.
*
I'll try that later on but the wobbling hasn't happened in a while already so maybe the laptop magically fixed itself or I just haven't noticed it recently. Either way thanks for the advice. thumbsup.gif
cts0418
post Jun 25 2019, 01:55 PM

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QUOTE(ZM Fong @ Jun 25 2019, 12:27 PM)
Noticeably more silent
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for which spec? im planning to get the one with rtx2070
ZM Fong
post Jun 25 2019, 02:17 PM

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QUOTE(cts0418 @ Jun 25 2019, 01:55 PM)
for which spec? im planning to get the one with rtx2070
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All spec - if on turbo mode then temps will increase
SaiyanGoku
post Jun 25 2019, 07:11 PM

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Hi

Does Selenite supports double sided nvme drives and would it cause thermal problems? Also, what is the key type supported on m.2 slots?
STEVE@ILLEGEAR
post Jun 26 2019, 11:17 AM

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QUOTE(SaiyanGoku @ Jun 25 2019, 07:11 PM)
Hi

Does Selenite supports double sided nvme drives and would it cause thermal problems? Also, what is the key type supported on m.2 slots?
*
Hi SaiyanGoku, Good Morning and Thank you for your inquiries. Selenite has two SSD slots, which the first one is M.2 SATA (B + M key) and NVMe (M key) compatible and second slot is NVMe exclusive compatible. So far, it will not cause thermal issues as there is a padding (cooling pad) on the panel for both SSD slots. Hope this clarifies.
SaiyanGoku
post Jun 26 2019, 02:00 PM

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QUOTE(STEVE@ILLEGEAR @ Jun 26 2019, 08:47 AM)
Hi SaiyanGoku, Good Morning and Thank you for your inquiries. Selenite has two SSD slots, which the first one is M.2 SATA (B + M key) and NVMe (M key) compatible and second slot is NVMe exclusive compatible. So far, it will not cause thermal issues as there is a padding (cooling pad) on the panel for both SSD slots. Hope this clarifies.
*
Thank you Steve. I was worried about thermal issues if I used a double sided drive like Silicon Power P34A80 in Selenite. Also, if one nvme drive is using 4 PCIe lanes, would the other nvme be using 4 lanes or 2 lanes and cause bottle-necking?
TSmcloudteo
post Jun 28 2019, 12:22 PM

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QUOTE(l2k @ Jun 19 2019, 01:31 PM)
Long time did not come by to visit the thread. Just to confirm also I have not experiencing any audio popping issue since few weeks ago, probably due to the new driver as well from windows update.
*
Same to me didn't notice any popping so far.
Volt
post Jun 29 2019, 02:19 PM

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I noticed you cant adjust the bass in window setting anymore. You can only adjust the bass through the creative sound blaster software.
SawItComin
post Jul 16 2019, 12:22 PM

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Have anyone tried booting into safe mode ?

I can't seem to boot into safe mode, although the device is new. Fresh window installed too. The laptop just black screen.
Volt
post Jul 17 2019, 09:20 AM

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Might be because of window update. I once experienced a long black screen before after restarting a window update few months ago. I thought I had broken the laptop but after force restart the pc and wait patiently for the screen to come out, the laptop eventually turn on properly.

Volt
post Aug 17 2019, 06:01 PM

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Hey guys, can I know how long does the battery last on your selenite. I noticed mine lasted 1.5 hour the most on battery saver mode.
ZM Fong
post Aug 17 2019, 06:16 PM

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QUOTE(Volt @ Aug 17 2019, 06:01 PM)
Hey guys, can I know how long does the battery last on your selenite. I noticed mine lasted 1.5 hour the most on battery saver mode.
*
check c states
http://forum.notebookreview.com/threads/gu...-states.815602/
mynameisnotryan
post Aug 18 2019, 10:40 AM

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QUOTE(Volt @ Aug 17 2019, 06:01 PM)
Hey guys, can I know how long does the battery last on your selenite. I noticed mine lasted 1.5 hour the most on battery saver mode.
*
Yea that's roughly the same battery time I'm getting right now. Maybe just a little longer than 1.5 hours. Doing a Windows battery report shows that my current full charge capacity is only 28,500 mWh when the design capacity is at 46,740 mWh. Quite a steep drop for a 5 month old laptop.
Volt
post Aug 18 2019, 12:55 PM

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QUOTE(mynameisnotryan @ Aug 18 2019, 10:40 AM)
Yea that's roughly the same battery time I'm getting right now. Maybe just a little longer than 1.5 hours. Doing a Windows battery report shows that my current full charge capacity is only 28,500 mWh when the design capacity is at 46,740 mWh. Quite a steep drop for a 5 month old laptop.
*
that was what window 10 estimated in the battery option. In actual use, it alot shorter then that. cry.gif
Prince J
post Aug 18 2019, 05:13 PM

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QUOTE(mynameisnotryan @ Aug 18 2019, 10:40 AM)
Yea that's roughly the same battery time I'm getting right now. Maybe just a little longer than 1.5 hours. Doing a Windows battery report shows that my current full charge capacity is only 28,500 mWh when the design capacity is at 46,740 mWh. Quite a steep drop for a 5 month old laptop.
*
QUOTE(Volt @ Aug 18 2019, 12:55 PM)
that was what window 10 estimated in the battery option. In actual use, it alot shorter then that.  cry.gif
*
Hi guys

Can we check your system? Will assist on that.
GisixEX P
post Aug 26 2019, 02:15 AM

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Anyone knows details of the basic ssd of selenite??
Volt
post Aug 31 2019, 07:33 PM

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Hey Guys.

I need some help here. I recently reformat my windows because some updates mess up my software and I cant use certain setting for my work. I have reinstall all the laptop's drivers successfully except for the sound driver. I installed the sound driver following this step:

realtek audio > soundblaster app > creative audio effect component > spkeq_tf_pcapp

I did a window update after that but the sound still broken and soundbluster app is offline.

I tried reinstall and reformat few times but I still cant manage to make it work again. Please help if you guys have a solution, thanks
Ralph Yap P
post Sep 9 2019, 10:10 PM

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Hi guys, just faced an issue when i was playing DMC 5, suddenly laptop gone BSOD and unable to get back to main screen for awhile. Stucked on boot settings cause it can't detect my primary SSD which is where all the windows system stored. Waiting for 10 mins then only it can reach main desktop screen again. What's the problem? Overheat issue? Had only been using my selenite for less than 4 months and i don't even use it that often. Advance thanks for any assistance.
Prince J
post Sep 10 2019, 06:30 PM

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QUOTE(Volt @ Aug 31 2019, 07:33 PM)
Hey Guys.

I need some help here. I recently reformat my windows because some updates mess up my software and I cant use certain setting for my work. I have reinstall all the laptop's drivers successfully except for the sound driver. I installed the sound driver following this step:

realtek audio >  soundblaster app > creative audio effect component > spkeq_tf_pcapp

I did a window update after that but the sound still broken and soundbluster app is offline.

I tried reinstall and reformat few times but I still cant manage to make it work again. Please help if you guys have a solution, thanks
*
QUOTE(Ralph Yap @ Sep 9 2019, 10:10 PM)
Hi guys, just faced an issue when i was playing DMC 5, suddenly laptop gone BSOD and unable to get back to main screen for awhile. Stucked on boot settings cause it can't detect my primary SSD which is where all the windows system stored. Waiting for 10 mins then only it can reach main desktop screen again. What's the problem? Overheat issue? Had only been using my selenite for less than 4 months and i don't even use it that often. Advance thanks for any assistance.
*
Hi Volt and Ralph,

Can we have your serial number to assist you further? You may contact our support whatsapp at +60 18-261 8599.
Uzumaki NaruTo
post Sep 11 2019, 04:38 PM

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Hi anybody experiencing this problem. I find it odd suddenly my windows login via face recognition does not work. When i tried to improve the recognition it shows what the camera actually trying to see.

user posted image

is it due to bad driver or hardware?
AZIM@ILLEGEAR
post Sep 12 2019, 05:38 PM

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QUOTE(Uzumaki NaruTo @ Sep 11 2019, 04:38 PM)
Hi anybody experiencing this problem. I find it odd suddenly my windows login via face recognition does not work. When i tried to improve the recognition it shows what the camera actually trying to see.

user posted image

is it due to bad driver or hardware?
*
Hi Uzumaki NaruTo, in regards to the webcam feed anomaly, kindly note that the issue has been rectified by a webcam module replacement performed. The laptop is now working fine & is ready for collection!~
Uzumaki NaruTo
post Sep 12 2019, 08:28 PM

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QUOTE(AZIM@ILLEGEAR @ Sep 12 2019, 05:38 PM)
Hi Uzumaki NaruTo, in regards to the webcam feed anomaly, kindly note that the issue has been rectified by a webcam module replacement performed. The laptop is now working fine & is ready for collection!~
*
Thanks for the prompt support thumbup.gif
GisixEX P
post Sep 16 2019, 06:43 PM

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QUOTE(Volt @ Aug 31 2019, 07:33 PM)
Hey Guys.

I need some help here. I recently reformat my windows because some updates mess up my software and I cant use certain setting for my work. I have reinstall all the laptop's drivers successfully except for the sound driver. I installed the sound driver following this step:

realtek audio >  soundblaster app > creative audio effect component > spkeq_tf_pcapp

I did a window update after that but the sound still broken and soundbluster app is offline.

I tried reinstall and reformat few times but I still cant manage to make it work again. Please help if you guys have a solution, thanks
*
I have the same issue

user posted image
AZIM@ILLEGEAR
post Sep 16 2019, 07:03 PM

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QUOTE(GisixEX @ Sep 16 2019, 06:43 PM)
I have the same issue

user posted image
*
Hi GisixEX

I would recommend you to reinstall the Realtek audio driver, which can be retrieved from this link https://support.illegear.com/Drivers/Laptop...0118_183151.zip
Volt
post Sep 16 2019, 07:52 PM

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I found that certain window updates would mess up the laptop and would cause problem such (as in my case):

- Can not direct print image or document other then in Jpeg format (this happen before window build 1809)
- Camera and infrared keep running even after I login
- Battery only hold up for 1.5 hours in all power mode
- Cant access features in certain drivers (in my case my fuji xerox and evolis printer option)
- Screen color calibration would disappeared after an update

I tried to reinstall the driver but the problem still persisted so I decided to do a clean window format and all those problem isnt there anymore accept for the calibration which I dont have the necessary tools to do it.
GisixEX P
post Sep 16 2019, 08:28 PM

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QUOTE(Volt @ Sep 16 2019, 07:52 PM)
I found that certain window updates would mess up the laptop and would cause problem such (as in my case):

- Can not direct print image or document other then in Jpeg format (this happen before window build 1809)
- Camera and infrared keep running even after I login
- Battery only hold up for 1.5 hours in all power mode
- Cant access features in certain drivers (in my case my fuji xerox and evolis printer option)
- Screen color calibration would disappeared after an update

I tried to reinstall the driver but the problem still persisted so I decided to do a clean window format and all those problem isnt there anymore accept for the calibration which I dont have the necessary tools to do it.
*
have u fix ur soundblaster problem?
GisixEX P
post Sep 16 2019, 08:43 PM

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QUOTE(AZIM@ILLEGEAR @ Sep 16 2019, 07:03 PM)
Hi GisixEX

I would recommend you to reinstall the Realtek audio driver, which can be retrieved from this link https://support.illegear.com/Drivers/Laptop...0118_183151.zip
*
still cannot,even worse

user posted image
Volt
post Sep 16 2019, 09:47 PM

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QUOTE(GisixEX @ Sep 16 2019, 08:28 PM)
have u fix ur soundblaster problem?
*
I give up after few tries. I end up sending it to illergear. They reformat the window and reinstall the driver for me.
Quite a hustle but what can we do sad.gif
SaiyanGoku
post Sep 17 2019, 01:27 AM

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QUOTE(Volt @ Sep 16 2019, 05:22 PM)

- Battery only hold up for 1.5 hours in all power mode

*
I have the same issue with battery. I was expecting 3 hours for non intensive tasks on office mode with turbo boost disabled and cpu undervolt but all I see is 1Hr 30 Minutes remaining on windows battery meter.
Prince J
post Sep 17 2019, 02:42 PM

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QUOTE(SaiyanGoku @ Sep 17 2019, 01:27 AM)
I have the same issue with battery. I was expecting 3 hours for non intensive tasks on office mode with turbo boost disabled and cpu undervolt but all I see is 1Hr 30 Minutes remaining on windows battery meter.
*
What's your laptop brightness?
ZM Fong
post Sep 17 2019, 02:46 PM

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QUOTE(SaiyanGoku @ Sep 17 2019, 01:27 AM)
I have the same issue with battery. I was expecting 3 hours for non intensive tasks on office mode with turbo boost disabled and cpu undervolt but all I see is 1Hr 30 Minutes remaining on windows battery meter.
*
Check C states
SaiyanGoku
post Sep 17 2019, 10:49 PM

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QUOTE(Prince J @ Sep 17 2019, 12:12 PM)
What's your laptop brightness?
*
10-15%. And refresh rate set to 60Hz on battery manually.
QUOTE(ZM Fong @ Sep 17 2019, 12:16 PM)
Check C states
*
I'm sorry, I don't know how to do that. Please guide me.
ZM Fong
post Sep 18 2019, 11:24 AM

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QUOTE(SaiyanGoku @ Sep 17 2019, 10:49 PM)
I'm sorry, I don't know how to do that. Please guide me.
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PM
Prince J
post Sep 18 2019, 07:30 PM

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QUOTE(GisixEX @ Sep 16 2019, 08:43 PM)
still cannot,even worse

user posted image
*
Can you try these steps:

1. Install Realtek audio driver first.
2. Install SoundBlaster APPXBUNDLE file by double clink it. Do not run after installation.
3. Install CreativeAudioEffectsComponentInstaller.
4. Install SPKEQ_TF_PCAPP
5. Perform Windows update throughly.
6. Open Microsoft Store, select Downloads and Updates, click on SoundBlaster app. It would initiates update by itself momentarily.
Prince J
post Sep 18 2019, 07:30 PM

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QUOTE(SaiyanGoku @ Sep 17 2019, 10:49 PM)
10-15%. And refresh rate set to 60Hz on battery manually.

I'm sorry, I don't know how to do that. Please guide me.
*
Hi Saiyangoku

Can we check your system?
SaiyanGoku
post Sep 18 2019, 09:00 PM

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QUOTE(Prince J @ Sep 18 2019, 05:00 PM)
Hi Saiyangoku

Can we check your system?
*
Sure, I'll contact you after I reach my room. Let me know which remote access program I need to have.
GisixEX P
post Sep 19 2019, 07:27 PM

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QUOTE(Prince J @ Sep 18 2019, 07:30 PM)
Can you try these steps:

1. Install Realtek audio driver first.
2. Install SoundBlaster APPXBUNDLE file by double clink it. Do not run after installation.
3. Install CreativeAudioEffectsComponentInstaller.
4. Install SPKEQ_TF_PCAPP
5. Perform Windows update throughly.
6. Open Microsoft Store, select Downloads and Updates, click on SoundBlaster app. It would initiates update by itself momentarily.
*
I fixed it and i dont even know how i fixed it biggrin.gif
I found out my speaker got crackling sound,any solution????
AZIM@ILLEGEAR
post Sep 20 2019, 01:19 PM

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QUOTE(GisixEX @ Sep 19 2019, 07:27 PM)
I fixed it and i dont even know how i fixed it biggrin.gif
I found out my speaker got crackling sound,any solution????
*
Hi GisixEX, I believe the crackling sound might be related to the driver as well. However for further assistance, I would recommend for you to contact our Support Team by using this number below:

018-2618599 (WhatsApp)

Our Support Team shall assist you accordingly smile.gif
SaiyanGoku
post Sep 22 2019, 12:06 PM

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Fans stop spinning after about one hour in game mode if a GPU intensive task is not running (like just watching movies). Is this a normal behavior? Also, is there a way to override fan speed in office mode? I feel like using office mode for movies but want max fan speed as well.
AZIM@ILLEGEAR
post Sep 24 2019, 01:25 PM

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QUOTE(SaiyanGoku @ Sep 22 2019, 12:06 PM)
Fans stop spinning after about one hour in game mode if a GPU intensive task is not running (like just watching movies). Is this a normal behavior? Also, is there a way to override fan speed in office mode? I feel like using office mode for movies but want max fan speed as well.
*
Hi SaiyanGoku, sorry to learn about this! May I know if you have reported this issue to our Support Line via WhatsApp?
Ralph Yap P
post Sep 30 2019, 05:40 PM

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Hi, why is the Illegear support line in whatsapp not really responsive? Anyway, i'll just ask the question here. Since i have to send my laptop in for RMA, how long will it usually take? And i can't back up my files as i can't even turn on to main desktop screen. Would like to ask if is it possible not to interfere with my sshd?
GisixEX P
post Sep 30 2019, 11:08 PM

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just a quick survey here, who is having crackling sound issue right now?
Prince J
post Oct 1 2019, 12:08 PM

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QUOTE(Ralph Yap @ Sep 30 2019, 05:40 PM)
Hi, why is the Illegear support line in whatsapp not really responsive? Anyway, i'll just ask the question here. Since i have to send my laptop in for RMA, how long will it usually take? And i can't back up my files as i can't even turn on to main desktop screen. Would like to ask if is it possible not to interfere with my sshd?
*
Hi Ralph,

I believe they have responded you yesterday. Sorry for the delay response due to accumulated message from the weekend.

Ralph Yap P
post Oct 1 2019, 02:43 PM

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QUOTE(Prince J @ Oct 1 2019, 12:08 PM)
Hi Ralph,

I believe they have responded you yesterday. Sorry for the delay response due to accumulated message from the weekend.
*
Yes, thank you very much
Volt
post Oct 2 2019, 09:51 AM

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QUOTE(GisixEX @ Sep 30 2019, 11:08 PM)
just a quick survey here, who is having crackling sound issue right now?
*
I have more of a poping sound issue right now. Not really a big problem but I do notice it
Prince J
post Oct 2 2019, 12:19 PM

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QUOTE(Volt @ Oct 2 2019, 09:51 AM)
I have more of a poping sound issue right now. Not really a big problem but I do notice it
*
Hi Volt,

The previous popping issue was fixed by Windows update along with audio driver update. What popping sound are you having now?
mynameisnotryan
post Oct 2 2019, 01:39 PM

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QUOTE(GisixEX @ Sep 30 2019, 11:08 PM)
just a quick survey here, who is having crackling sound issue right now?
*
Shockingly I haven't heard even 1 crackle in the past few months knock on wood after all the issues in the beginning, it's actually gotten much better. The only issue I have now is that when no audio is playing from the speakers I can hear a slight buzzing noise but it's so faint that you really don't even notice it unless you're actively trying to hear it.

This post has been edited by mynameisnotryan: Oct 2 2019, 05:08 PM
alexnvidia
post Oct 5 2019, 09:40 AM

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Just got a brand new selenite from illegear and i get random popping and crackling noise. windows all updated.
AZIM@ILLEGEAR
post Oct 5 2019, 10:37 AM

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QUOTE(alexnvidia @ Oct 5 2019, 09:40 AM)
Just got a brand new selenite from illegear and i get random popping and crackling noise. windows all updated.
*
Hi alexnvidia,

May I know if you have completed all the available Windows updates on your system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to contact our Support Line as well regarding this phenomenon by using the contact number below:

018-261 8599 (WhatsApp)

Will assist accordingly smile.gif
alexnvidia
post Oct 5 2019, 10:42 AM

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QUOTE(AZIM@ILLEGEAR @ Oct 5 2019, 03:37 AM)
Hi alexnvidia,

May I know if you have completed all the available Windows updates on your system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to contact our Support Line as well regarding this phenomenon by using the contact number below:

018-261 8599 (WhatsApp)

Will assist accordingly smile.gif
*
Yes, as stated before i have completed all windows update. the speaker is still crackling and popping randomly. also, i noticed in the BIOS the lowest undervolt i can set is -50mV. but reading through the forum, there are people who can undervolt in BIOS to -150mV even to -185mV. in my bios, it maxed out at -50mV. any idea?

FYI, my realtek driver is 8619. I can see that there are many owners here facing the same issue.

This post has been edited by alexnvidia: Oct 5 2019, 10:46 AM
STEVE@ILLEGEAR
post Oct 5 2019, 10:55 AM

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QUOTE(alexnvidia @ Oct 5 2019, 10:42 AM)
Yes, as stated before i have completed all windows update. the speaker is still crackling and popping randomly. also, i noticed in the BIOS the lowest undervolt i can set is -50mV. but reading through the forum, there are people who can undervolt in BIOS to -150mV even to -185mV. in my bios, it maxed out at -50mV. any idea?

FYI, my realtek driver is 8619. I can see that there are many owners here facing the same issue.
*
Hi alexnvidia, kindly PM me your whatsapp number and our technical team will revert back to you via whatsapp for easier communication regarding on this issue.
alexnvidia
post Oct 5 2019, 10:58 AM

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QUOTE(STEVE@ILLEGEAR @ Oct 5 2019, 03:55 AM)
Hi alexnvidia, kindly PM me your whatsapp number and our technical team will revert back to you via whatsapp for easier communication regarding on this issue.
*
Sent. How about the BIOS undervolt? is there a reason mine is only maxed out at -50mV? can i go lower?
alexnvidia
post Oct 5 2019, 11:11 AM

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Also, it seems illegear dont regularly update the support page drivers and apps. I'm not too concerned about the drivers as most of them can be downloaded from nvidia, intel etc. but the illegear specific apps like illegear command center needs to be updated. the version that came with my laptop is actually newer than the one posted on the support site, so if i wanted to format my windows, i will not have the latest command center software.

for issues like popping and crackling sound, the realtek sound driver and sound blaster cinema app also need to be updated on the support page.

This post has been edited by alexnvidia: Oct 5 2019, 02:04 PM
Volt
post Oct 7 2019, 12:22 PM

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QUOTE(alexnvidia @ Oct 5 2019, 10:58 AM)
Sent. How about the BIOS undervolt? is there a reason mine is only maxed out at -50mV? can i go lower?
*
The newest bios only let you undervolt to -50mV. If you want to go lower, you have to use the older version or undervolt using software like Throttlestop.
Jared21
post Oct 8 2019, 12:05 AM

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Will be picking up a 2060 model soon. Have most of the issues been worked out like the SBX sfotware and speakers? Will be taking it overseas for studies so having issues there is not gonna be fun

This post has been edited by Jared21: Oct 8 2019, 12:12 AM
Volt
post Oct 8 2019, 04:28 AM

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If the soundblaster work fine out of the box, you are good to go.

The only reason I have problem with it, is because I had to reinstalling it again which can be tricky if you dont know how to do it.
Jared21
post Oct 8 2019, 11:11 AM

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QUOTE(Volt @ Oct 8 2019, 04:28 AM)
If the soundblaster work fine out of the box, you are good to go.

The only reason I have problem with it, is because I had to reinstalling it again which can be tricky if you dont know how to do it.
*
I'll be asking them to fully update drivers and software to make sure it works in that special request section when ordering. Hopefully they'll entertain it. Also, does Throttlestop interfere with anything on the machine? Gotta get temps as low as possible
alexnvidia
post Oct 8 2019, 11:16 AM

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QUOTE(Jared21 @ Oct 8 2019, 04:11 AM)
I'll be asking them to fully update drivers and software to make sure it works in that special request section when ordering. Hopefully they'll entertain it. Also, does Throttlestop interfere with anything on the machine? Gotta get temps as low as possible
*
I had requested for that but it wasn't carried out by them. The drivers installed on my laptop are still mostly outdated and they did not include the latest drivers in a folder too. Drivers and software on their website are also really outdated. guess they were too busy.
Jared21
post Oct 8 2019, 12:48 PM

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QUOTE(alexnvidia @ Oct 8 2019, 11:16 AM)
I had requested for that but it wasn't carried out by them. The drivers installed on my laptop are still mostly outdated and they did not include the latest drivers in a folder too. Drivers and software on their website are also really outdated. guess they were too busy.
*
Did you have to go directly to them to get the latest software?
Jared21
post Oct 8 2019, 03:13 PM

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QUOTE(alexnvidia @ Oct 5 2019, 11:11 AM)
Also, it seems illegear dont regularly update the support page drivers and apps. I'm not too concerned about the drivers as most of them can be downloaded from nvidia, intel etc. but the illegear specific apps like illegear command center needs to be updated. the version that came with my laptop is actually newer than the one posted on the support site, so if i wanted to format my windows, i will not have the latest command center software.

for issues like popping and crackling sound, the realtek sound driver and sound blaster cinema app also need to be updated on the support page.
*
I've heard that they are currently updating the drivers page at the moment from my conversation with one of the reps. Hope it'll be fixed soon
alexnvidia
post Oct 8 2019, 04:05 PM

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QUOTE(Jared21 @ Oct 8 2019, 05:48 AM)
Did you have to go directly to them to get the latest software?
*
yes in the end i had to look for them for the updated software and drivers. to their credit, they responded quite quickly. but it's again a hassle to have to always ask them for new drivers and software. It would be great if they can regularly update their support page.
Uzumaki NaruTo
post Oct 9 2019, 10:22 PM

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QUOTE(AZIM@ILLEGEAR @ Oct 5 2019, 10:37 AM)

May I know if you have completed all the available Windows updates on your system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to contact our Support Line as well regarding this phenomenon by using the contact number below:

018-261 8599 (WhatsApp)

Will assist accordingly smile.gif
*
Hi azim, the webcam issue creeps up back. Is there any updated driver for the webcam? I've contacted the support line today and have not get any respond yet.
AZIM@ILLEGEAR
post Oct 10 2019, 10:24 AM

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QUOTE(Uzumaki NaruTo @ Oct 9 2019, 10:22 PM)
Hi azim, the webcam issue creeps up back. Is there any updated driver for the webcam? I've contacted the support line today and have not get any respond yet.
*
Hi Uzumaki NaruTo, sorry to learn about this! Will get the Support Team to assist you shortly.
Uzumaki NaruTo
post Oct 10 2019, 10:03 PM

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QUOTE(AZIM@ILLEGEAR @ Oct 10 2019, 10:24 AM)
Hi Uzumaki NaruTo, sorry to learn about this! Will get the Support Team to assist you shortly.
*
The support team asks me to download the driver for the webcam from https://support.illegear.com/

may i know which component to download related with the webcam?

regards
AZIM@ILLEGEAR
post Oct 11 2019, 10:52 AM

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QUOTE(Uzumaki NaruTo @ Oct 10 2019, 10:03 PM)
The support team asks me to download the driver for the webcam from https://support.illegear.com/

may i know which component to download related with the webcam?

regards
*
Hi Sir, As per checking with my tech rep that there is no webcam driver can be downloaded.
However, is it possible for you to send in your laptop to us for diagnosis? Our tech rep will do the inspection on the spot for you.

Replied by: Illegear Tech Support Team.
alexnvidia
post Oct 21 2019, 08:38 AM

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Hi illegear, your support page drivers and software are still not updated. are you guys looking into this?
Prince J
post Oct 21 2019, 11:38 AM

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QUOTE(alexnvidia @ Oct 21 2019, 08:38 AM)
Hi illegear, your support page drivers and software are still not updated. are you guys looking into this?
*
Hi Alex,

We are looking into this, will update as soon as we can.

*Driver section is updated.*

This post has been edited by Prince J: Nov 3 2019, 01:58 PM
oyama
post Nov 3 2019, 09:39 AM

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Did anyone put any cover or sticker on this area? Bcoz our palm rested on this area while playing game.. wondering if our palm sweat will cause defect on the coating particularly this area in the long run..

user posted image
Volt
post Nov 6 2019, 09:20 AM

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I preferred bare bone, if you put stickers later on when you want to peel off the surface which is covered by the sticker might have different color from other parts. Happen to my other laptop before.
alexnvidia
post Nov 8 2019, 11:15 AM

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QUOTE(Prince J @ Oct 21 2019, 04:38 AM)
Hi Alex,

We are looking into this, will update as soon as we can.

*Driver section is updated.*
*
Hi, I've checked your support page. Unfortunately the drivers and software are still not updated. For example, selenite 9th gen series drivers and apps are still the same old version as before. Can you double check with your support team?
AZIM@ILLEGEAR
post Nov 8 2019, 11:25 AM

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QUOTE(alexnvidia @ Nov 8 2019, 11:15 AM)
Hi, I've checked your support page. Unfortunately the drivers and software are still not updated. For example, selenite 9th gen series drivers and apps are still the same old version as before. Can you double check with your support team?
*
Hi alexnvidia

Thank you very much for pointing this out, our Support Team are currently looking into it.
alexnvidia
post Nov 8 2019, 11:26 AM

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Is illegear support still working? Cos they don't reply to whatsapp text message and the support page driver and apps are never updated. They are quite fast to reply previously. Don't know what's going on with their support.
YVONNE@ILLEGEAR
post Nov 8 2019, 01:40 PM

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QUOTE(alexnvidia @ Nov 8 2019, 11:26 AM)
Is illegear support still working? Cos they don't reply to whatsapp text message and the support page driver and apps are never updated. They are quite fast to reply previously. Don't know what's going on with their support.
*
Very sorry for the inconvenience cause. There is some issue on our website regarding the Selenite Intel 9th Gen drivers not being update. We will feedback to you again once we resolve the website issue.

This post has been edited by YVONNE@ILLEGEAR: Nov 8 2019, 02:11 PM
SaiyanGoku
post Nov 8 2019, 02:07 PM

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It would be helpful if there was a "last updated" date column in the drivers list.
Would there be an update to control center to have max fan even in office mode? I don't mind the noise but want lower idle temperature while doing non intensive tasks. (Fans turn off automatically after 1 hour for this). And, would it be possible to get the source code for the control center? I would like to develop advanced options for it
alexnvidia
post Nov 9 2019, 10:29 AM

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QUOTE(SaiyanGoku @ Nov 8 2019, 07:07 AM)
It would be helpful if there was a "last updated" date column in the drivers list.
Would there be an update to control center to have max fan even in office mode? I don't mind the noise but want lower idle temperature while doing non intensive tasks. (Fans turn off automatically after 1 hour for this). And, would it be possible to get the source code for the control center? I would like to develop advanced options for it
*
Yes I totally agree on this. A last updated date column for each driver and application is going to be very useful in the support page section.





alexnvidia
post Nov 9 2019, 10:30 AM

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QUOTE(YVONNE@ILLEGEAR @ Nov 8 2019, 06:40 AM)
Very sorry for the inconvenience cause. There is some issue on our website regarding the Selenite Intel 9th Gen drivers not being update. We will feedback to you again once we resolve the website issue.
*
The Selenite 9th gen drivers and apps page has been updated. Credit given where it's due, thank u for the fast response and update.
alexnvidia
post Nov 11 2019, 02:04 PM

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It would appear that the new illegear command center v1.0.0.45 is very buggy.

1. The new command center will switch off keyboard RGB lighting after few minutes of idling. the display can still be on, but the keyboard lighting will go off. and when you move your mouse, the entire system will freeze for a second trying to turn on the keyboard lighting.

2. Office mode (standard/eco/basic/advanced) no longer lower the CPU PL1 and PL2 TDP to 35W. It will be the same 80W as gaming mode. In other words, there's no difference between gaming mode and office mode.

3. Sometimes, the new command center will not start with windows.
SaiyanGoku
post Nov 16 2019, 03:36 PM

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Finally, after trying out multiple tweaks and tricks, got to about 5 hrs on stock battery (or at least what windows reports it to be).
user posted image

QUOTE(alexnvidia @ Nov 11 2019, 11:34 AM)
It would appear that the new illegear command center v1.0.0.45 is very buggy.

1. The new command center will switch off keyboard RGB lighting after few minutes of idling. the display can still be on, but the keyboard lighting will go off. and when you move your mouse, the entire system will freeze for a second trying to turn on the keyboard lighting.

2. Office mode (standard/eco/basic/advanced) no longer lower the CPU PL1 and PL2 TDP to 35W. It will be the same 80W as gaming mode. In other words, there's no difference between gaming mode and office mode.

3. Sometimes, the new command center will not start with windows.
*
Yes, I've noticed the same for points 1 and 3. Haven't checked for point 2.




Attached image(s)
Attached Image
tidus88
post Nov 17 2019, 07:34 PM

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Hi... I been looking through the whole thread. I just ordered my selenite, did I made a bad decision? Lol... Anyway, if my purchase comes without window preinstalled, will kmspico crack do the job? I never bought a laptop without os. Kindly advice me so I can prepare for this. Haha
SaiyanGoku
post Nov 17 2019, 10:14 PM

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QUOTE(tidus88 @ Nov 17 2019, 05:04 PM)
Hi... I been looking through the whole thread. I just ordered my selenite, did I made a bad decision? Lol... Anyway, if my purchase comes without window preinstalled, will kmspico crack do the job? I never bought a laptop without os. Kindly advice me so I can prepare for this. Haha
*
You don't have to crack windows. You can use it unactivated without any update related issues. Only limit would be in personalization options.
tidus88
post Nov 18 2019, 12:26 AM

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QUOTE(SaiyanGoku @ Nov 17 2019, 10:14 PM)
You don't have to crack windows. You can use it unactivated without any update related issues. Only limit would be in personalization options.
*
I see. Alright thanks. I been searching info and go around shopping mall check the same series laptop. Comparing Asus RoG, Msi Gs75 and etc. The only reason why I choose illegear is the single keylit mechanism. I not sure but I think there's a function where the keyboard is dark and whatever key we pressed, the keylit will on. I saw it in the advertisement and that's what make me press the button.

I personally feel that
A. Asus series are way too high profile with their RGB lights. Not gonna feel comfortable if I bring RoG into Starbucks.
B. MSI gs75 still got the best look but bad temperature (previous gs70 owner) and without the single key feedback that I mentioned above.

I placed my order 17/11 Sun. Let's see how many days I will receive it from Sarawak.
Prince J
post Nov 18 2019, 01:39 PM

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QUOTE(alexnvidia @ Nov 11 2019, 02:04 PM)
It would appear that the new illegear command center v1.0.0.45 is very buggy.

1. The new command center will switch off keyboard RGB lighting after few minutes of idling. the display can still be on, but the keyboard lighting will go off. and when you move your mouse, the entire system will freeze for a second trying to turn on the keyboard lighting.

2. Office mode (standard/eco/basic/advanced) no longer lower the CPU PL1 and PL2 TDP to 35W. It will be the same 80W as gaming mode. In other words, there's no difference between gaming mode and office mode.

3. Sometimes, the new command center will not start with windows.
*
Hi alex,

Can you share more details of it? We will investigate and forward your requests to the manufacturer.

QUOTE(tidus88 @ Nov 18 2019, 12:26 AM)
I see. Alright thanks. I been searching info and go around shopping mall check the same series laptop. Comparing Asus RoG, Msi Gs75 and etc. The only reason why I choose illegear is the single keylit mechanism. I not sure but I think there's a function where the keyboard is dark and whatever key we pressed, the keylit will on. I saw it in the advertisement and that's what make me press the button.

I personally feel that
A. Asus series are way too high profile with their RGB lights. Not gonna feel comfortable if I bring RoG into Starbucks.
B. MSI gs75 still got the best look but bad temperature (previous gs70 owner) and without the single key feedback that I mentioned above.

I placed my order 17/11 Sun. Let's see how many days I will receive it from Sarawak.
*
Can i have your order number? Will help you to follow up.
alexnvidia
post Nov 18 2019, 05:51 PM

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QUOTE(Prince J @ Nov 18 2019, 06:39 AM)
Hi alex,

Can you share more details of it? We will investigate and forward your requests to the manufacturer.
Can i have your order number? Will help you to follow up.
*
what other details do you need? I think i've described the bug quite detailed already and there are others who can confirm having the same problem with command center 1.0.0.45
tidus88
post Nov 18 2019, 07:06 PM

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QUOTE(Prince J @ Nov 18 2019, 01:39 PM)
Hi alex,

Can you share more details of it? We will investigate and forward your requests to the manufacturer.
Can i have your order number? Will help you to follow up.
*
My order number is 193507. I hope it will be shipped as written which is 2-4 business day in the customization page.
Jared21
post Nov 19 2019, 10:22 PM

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QUOTE(alexnvidia @ Nov 18 2019, 05:51 PM)
what other details do you need? I think i've described the bug quite detailed already and there are others who can confirm having the same problem with command center 1.0.0.45
*
Recieving mine in a few days. Will drop a post here if that is the case. That high power limit is not going to bode well for taking the laptop around for lectures
alexnvidia
post Nov 20 2019, 11:40 AM

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QUOTE(Jared21 @ Nov 19 2019, 03:22 PM)
Recieving mine in a few days. Will drop a post here if that is the case. That high power limit is not going to bode well for taking the laptop around for lectures
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What version of command center did your laptop come with? If it's 1.0.0.45, u can downgrade it to 1.0.0.39 and set it to office/eco mode which will limit the TDP of CPU to 35W. 1.0.0.45 is very buggy.



This post has been edited by alexnvidia: Nov 20 2019, 11:56 AM
Jared21
post Nov 20 2019, 12:23 PM

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To Illegear staff: I have found this tool on the notebook review forums. It is a fan manager that allopws for deeper control over the fans

http://forum.notebookreview.com/threads/to...8#post-10874196

Maybe you guys can check it out and see if its worth including on
YVONNE@ILLEGEAR
post Nov 20 2019, 12:58 PM

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QUOTE(Jared21 @ Nov 20 2019, 12:23 PM)
To Illegear staff: I have found this tool on the notebook review forums. It is a fan manager that allopws for deeper control over the fans

http://forum.notebookreview.com/threads/to...8#post-10874196

Maybe you guys can check it out and see if its worth including on
*
Thank you very much. biggrin.gif

This post has been edited by YVONNE@ILLEGEAR: Nov 20 2019, 12:59 PM
Prince J
post Nov 20 2019, 12:59 PM

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QUOTE(alexnvidia @ Nov 20 2019, 11:40 AM)
What version of command center did your laptop come with? If it's 1.0.0.45, u can downgrade it to 1.0.0.39 and set it to office/eco mode which will limit the TDP of CPU to 35W. 1.0.0.45 is very buggy.
*
QUOTE(Jared21 @ Nov 20 2019, 12:23 PM)
To Illegear staff: I have found this tool on the notebook review forums. It is a fan manager that allopws for deeper control over the fans

http://forum.notebookreview.com/threads/to...8#post-10874196

Maybe you guys can check it out and see if its worth including on
*
Hi guys,

Our Tech Support manager has reported the bug to the manufacturer's FAE last week and we have been following up with them internally.

Will keep you updated if there is any bug fix. Thank you for your patience.
Jared21
post Nov 20 2019, 02:29 PM

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QUOTE(alexnvidia @ Nov 20 2019, 11:40 AM)
What version of command center did your laptop come with? If it's 1.0.0.45, u can downgrade it to 1.0.0.39 and set it to office/eco mode which will limit the TDP of CPU to 35W. 1.0.0.45 is very buggy.
*
There is now version 1.0.0.50 on their support page right now
alexnvidia
post Nov 20 2019, 06:04 PM

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QUOTE(Jared21 @ Nov 20 2019, 07:29 AM)
There is now version 1.0.0.50 on their support page right now
*
I've tested v1.0.0.50 and the keyboard lighting and system freeze after idling for a few minutes seemed to have been resolved. As to office/eco mode, CPU PL1 and PL2 are still the same gaming mode, meaning 75W for PL1 and 80W for PL2 and this can be confirmed when you run CPU benchmark under office/eco mode, the CPU can still draw up to 80W of power. other than that i havent had enough time to test this new command center for long term use.

Also, illegear advertised the display response time can be reduced to 5ms when power boost is enabled which is pretty good. but i dont see where in command center the option is available to enable power boost for the display to be set to 5ms. Perhaps illegear staff can enlighten owners here how to enable power boost to enable 5ms response time for display.

For your reference, this is what is being advertised.
"Note: ILLEGEAR's superior 144Hz IPS display with 8ms response time (5ms with power boost enabled) makes it the ideal gaming screen for dynamic games with fluid, fast-moving visuals. A quantum leap forward from the old 120Hz TN display with 15ms+ response time."
HoNeYdEwBoY
post Nov 20 2019, 08:28 PM

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QUOTE(alexnvidia @ Nov 20 2019, 08:04 PM)
I've tested v1.0.0.50 and the keyboard lighting and system freeze after idling for a few minutes seemed to have been resolved. As to office/eco mode, CPU PL1 and PL2 are still the same gaming mode, meaning 75W for PL1 and 80W for PL2 and this can be confirmed when you run CPU benchmark under office/eco mode, the CPU can still draw up to 80W of power. other than that i havent had enough time to test this new command center for long term use.

Also, illegear advertised the display response time can be reduced to 5ms when power boost is enabled which is pretty good. but i dont see where in command center the option is available to enable power boost for the display to be set to 5ms. Perhaps illegear staff can enlighten owners here how to enable power boost to enable 5ms response time for display.

For your reference, this is what is being advertised.
"Note: ILLEGEAR's superior 144Hz IPS display with 8ms response time (5ms with power boost enabled) makes it the ideal gaming screen for dynamic games with fluid, fast-moving visuals. A quantum leap forward from the old 120Hz TN display with 15ms+ response time."
*
I think you can test it using UFO Test, then can post the result over here hmm.gif

This post has been edited by HoNeYdEwBoY: Nov 20 2019, 08:29 PM
Jared21
post Nov 20 2019, 08:51 PM

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Anyone here got the 1.0.0.39 driver for command center?
JaredTan21
post Nov 21 2019, 11:53 PM

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Just finished setting up my Selenite (9750H, RTX2060, 16GB 2666mhz Dual Channel) and here are my initial impressions of the machine after playing a few rounds of Overwatch which is the only game i have installed at the moment.

1) Build quality of the unit was much better than i expected. Very sturdy base and keyboard deck. Very little to no flex at all when typing and using in on my lap. Though i'm a touch skeptical about the longevity of the rubberized coating on the deck as i tend to get sweaty palms quite often.

2) Screen is pretty good as far as 144hz laptop ones go anyways. Mine is a BOE07B6. I dont have the tools to properly measure brightness, contrast, PWM etc but so far its a touch on the warm side probably due to Illegear's calibration. I noticed a touch of ghosting on my panel compared to my main desktop's VG248QE but YMMW. Hardly any wobble to it as i'm typing this post on my lap. From my understanding, this specific panel uses PWM to control brightness and i will update this post accordingly when i start taking this machine around.

3) Keyboard is interesting to say the least. Much quieter than i expected but my unit has some key rattle. Would say its comparable to most other laptops with traditional chiclet keyboards. When typing quickly, it does tend to miss a couple of letters here and there but its not very common and can be easily avoided by slowing down your typing. Tactility is incredible for a laptop but could be more pronounced imo. Color me spoiled from my use of proper mechanical keyboards. Lighting is subject to your own opinion on backlit RGB keyboards but i just set mine to the rainbow setting in the control panel or just "white". But overall its a very good keyboard for a laptop.

4) Trackpad is your bog standard MS precision one. I use my G502 Lightspeed most of the time so i dont really pay attention to it much. My unit does have a touch of acceleration even though i've turned off pointer precision. The double tap top left corner to disable it is a real nice feature but the LED that indicates that it is off is kinda bright.

5) Sound is pretty alright for a laptop. Its no GT75 but it does produce decent sound and it is much better when using the Soundblaster app. My unit had no problems running both the realtek console and the soundblaster app. On another note my crossover frequency jumps between 50hz to 150hz and i'm unable to drag the slider. Anyone know whats up with that? But overall once you get the soundblaster app working, the speakers are more than adequate for daily use and gaming.

6) Gaming is as good as it gets for RTX2060 laptops. The only game that i have is Overwatch at the moment and i use very conservative settings to keep the frames up and the temps as low as possible. But it runs really good with no hiccups what so ever. Frames are also capped to 130 as this unit has some noticeable coil whine which gets even worse on turbo mode. Peak temps were low to mid 60s (when uncapped) for both CPU and GPU. Keep in mind that this unit has been repasted with TG Kryonaut. Will continue to monitor temps and the core differentials over the next few weeks and if it any of them jump drastically i will repaste with Mastergel Maker Nano.

Overall i'm really pleased with this laptop. Great performance for the price i paid. Will continue tuning and getting my undervolts in over the coming weeks and hopefully i can get my girlfriend to ply her AC:Odyssey to properly push this laptop. I'm fairly confident that it can hold its own and keep cool while doing so.

A couple of things that i've noticed:

@alexnvidia my command center is 1.0.0.45 and i can confirm that all modes have very high PL1 and PL2 values. Hopefully this can be fixed soon otherwise i'll have to locate the 1.0.0.39 file.

My cache can't be undervolted past -80mv. Anything below that the whole system locks up and i have to force it to shutdown. Currently running a -150mv on the core and -80 on cache.

This post has been edited by JaredTan21: Nov 22 2019, 12:00 AM
tidus88
post Nov 23 2019, 01:38 PM

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Just got my laptop today. Sunday night made payment and receive by Saturday Morning through postage.

In overall, I'm satisfied with this laptop. I did a clean installation of Windows 10 Pro 64 bits with digital keys and so far no problem yet.

Just wonder
1.do we have any ShortKey to change our keylit Profile 1-5 in the illegear command center?

2. Any way to disable the double touch on off touch pad? Sometimes I accidentally turn on the touch pad when I gaming.

3. How to make my keyboard light on forever? Mine will shut off if I afk 1 min.

This post has been edited by tidus88: Nov 23 2019, 02:53 PM
JaredTan21
post Nov 23 2019, 08:12 PM

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QUOTE(tidus88 @ Nov 23 2019, 01:38 PM)
Just got my laptop today. Sunday night made payment and receive by Saturday Morning through postage.

In overall, I'm satisfied with this laptop. I did a clean installation of Windows 10 Pro 64 bits with digital keys and so far no problem yet.

Just wonder
1.do we have any ShortKey to change our keylit Profile 1-5 in the illegear command center?

2. Any way to disable the double touch on off touch pad? Sometimes I accidentally turn on the touch pad when I gaming.

3. How to make my keyboard light on forever? Mine will shut off if I afk 1 min.
*
1) Dont think that there is any shortcut or macro to switch between the profiles in the command center

2) You can look under windows touchpad settings where it disables itself whenever it detects that an external mouse is plugged in

3) Is your command center version 1.0.0.45? If it is, then you need to get the latest one on the support page for the Selenite. It fixes that isuse

tidus88
post Nov 23 2019, 08:51 PM

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QUOTE(JaredTan21 @ Nov 23 2019, 08:12 PM)
1) Dont think that there is any shortcut or macro to switch between the profiles in the command center

2) You can look under windows touchpad settings where it disables itself whenever it detects that an external mouse is plugged in

3) Is your command center version 1.0.0.45? If it is, then you need to get the latest one on the support page for the Selenite. It fixes that isuse
*
Alright thanks! The fan is pretty loud when I play dota. Love the laptop anyway 👍👍👍
JaredTan21
post Nov 23 2019, 09:59 PM

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QUOTE(tidus88 @ Nov 23 2019, 08:51 PM)
Alright thanks! The fan is pretty loud when I play dota. Love the laptop anyway 👍👍👍
*
Use Throttlestop to undervolt and underclock. My CPU runs quite toasty even with a frame limit set. If you not that confident in doing that, just put something like a thick highlighter pen below the laptop in the middle to raise it up.

I've done a couple of small tests and can safely say that the laptop is not receiving enough air due to its feet being too short
oyama
post Nov 24 2019, 07:31 AM

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QUOTE(tidus88 @ Nov 23 2019, 01:38 PM)
Just got my laptop today. Sunday night made payment and receive by Saturday Morning through postage.

In overall, I'm satisfied with this laptop. I did a clean installation of Windows 10 Pro 64 bits with digital keys and so far no problem yet.

Just wonder
1.do we have any ShortKey to change our keylit Profile 1-5 in the illegear command center?

2. Any way to disable the double touch on off touch pad? Sometimes I accidentally turn on the touch pad when I gaming.

3. How to make my keyboard light on forever? Mine will shut off if I afk 1 min.
*
2. you can double tap on the top left side of the touch pad to switch it on and off.. there is one tiny light and notification pop up indicating when you are doing so..
oyama
post Nov 24 2019, 07:34 AM

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QUOTE(SaiyanGoku @ Nov 16 2019, 03:36 PM)
Finally, after trying out multiple tweaks and tricks, got to about 5 hrs on stock battery (or at least what windows reports it to be).
user posted image
Yes, I've noticed the same for points 1 and 3. Haven't checked for point 2.
*
care to share what you did tweaks? notworthy.gif
tidus88
post Nov 24 2019, 11:06 AM

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QUOTE(JaredTan21 @ Nov 23 2019, 09:59 PM)
Use Throttlestop to undervolt and underclock. My CPU runs quite toasty even with a frame limit set. If you not that confident in doing that, just put something like a thick highlighter pen below the laptop in the middle to raise it up.

I've done a couple of small tests and can safely say that the laptop is not receiving enough air due to its feet being too short
*
Hello. I'm getting some error msg installing ThrottleStop. However I went into bios setting and saw the adjustable value is only 50mv to - 50mv. The default value is 50mv. So to undervolt I should change the value to - 50 to get - 100mv?

The fan noise is quite loud playing dota. Gonna be annoying when my gf sleeps and the fan noise is loud. I found that "Balance mode" in power option give better temperature than "High performance" mode. It works well too.
JaredTan21
post Nov 24 2019, 11:41 AM

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QUOTE(tidus88 @ Nov 24 2019, 11:06 AM)
Hello. I'm getting some error msg installing ThrottleStop. However I went into bios setting and saw the adjustable value is only 50mv to - 50mv. The default value is 50mv. So to undervolt I should change the value to - 50 to get - 100mv?

The fan noise is quite loud playing dota. Gonna be annoying when my gf sleeps and the fan noise is loud. I found that "Balance mode" in power option give better temperature than "High performance" mode. It works well too.
*
The BIOS now only allows that -50mv offset. The older bios used to be able to give you a lot more options.

What error are you getting? Its quite simply, unzip the file and launch the exe file.
tidus88
post Nov 24 2019, 01:11 PM

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QUOTE(JaredTan21 @ Nov 24 2019, 11:41 AM)
The BIOS now only allows that -50mv offset. The older bios used to be able to give you a lot more options.

What error are you getting? Its quite simply, unzip the file and launch the exe file.
*
Solved. MSVCR120.dll is missing. Did i do it correctly anyway?

user posted image
JaredTan21
post Nov 24 2019, 10:14 PM

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QUOTE(tidus88 @ Nov 24 2019, 01:11 PM)
Solved. MSVCR120.dll is missing. Did i do it correctly anyway?

user posted image
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Yea thats about right for a standard undervolt. If you want to go lower on the core, just start a stress test and slowly go down in increments of 10.

Make sure to also click save voltages once throttlestop exits
JaredTan21
post Nov 25 2019, 01:52 AM

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Illegear staff:

Does anyone know how to get lower C states on this laptop?

When all power saving features are enabled, the deepest state this laptop can reach is C2 and C3 and its pulling up to 15w on package power while idling plugged in and on battery. This is also leading to idle temps being quite high when it shouldn't be and the fans spinning up and down aggressively

The most my battery can last is a stupidly low 2 hours with the 63whr battery with an extremely aggressive undervolt and all power saving features enabled.

Theres no way this can be right.



This post has been edited by JaredTan21: Nov 25 2019, 02:02 AM
tidus88
post Nov 25 2019, 10:32 AM

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QUOTE(JaredTan21 @ Nov 24 2019, 10:14 PM)
Yea thats about right for a standard undervolt. If you want to go lower on the core, just start a stress test and slowly go down in increments of 10.

Make sure to also click save voltages once throttlestop exits
*
Thanks a lot!


tidus88
post Nov 25 2019, 10:31 PM

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Sorry but none of you have this problem? When I play Dota 2 in full screen mode and sometimes my palm accidentally activated the touch pad and the game tab into desktop because if the notification. I feel putting at that location is really a bad idea... Is there anywhere to completely off that particular thing? We have Fn + F5 to on/off touchpad... I feel that button at touchpad is really annoying.
JaredTan21
post Nov 26 2019, 03:05 PM

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QUOTE(tidus88 @ Nov 25 2019, 10:31 PM)
user posted image

Sorry but none of you have this problem? When I play Dota 2 in full screen mode and sometimes my palm accidentally activated the touch pad and the game tab into desktop because if the notification. I feel putting at that location is really a bad idea... Is there anywhere to completely off that particular thing? We have Fn + F5 to on/off touchpad... I feel that button at touchpad is really annoying.
*
Interesting. My unit's touchpad has not come on accidentally while playing games. If you dont use your touchpad that often, then maybe its worth disabling it completely in device manager since your external mouse would be your primary device?

Or you could look deeper in to touchpad settings and find if there is an option of keeping the touchpad disabled whenever the laptop detects that an external mouse is plugged in. I know ELAN touchpads have that option but this is my first laptop with an MS Precision one so it may or may not have that option.
tidus88
post Nov 26 2019, 04:40 PM

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QUOTE(JaredTan21 @ Nov 26 2019, 03:05 PM)
Interesting. My unit's touchpad has not come on accidentally while playing games. If you dont use your touchpad that often, then maybe its worth disabling it completely in device manager since your external mouse would be your primary device?

Or you could look deeper in to touchpad settings and find if there is an option of keeping the touchpad disabled whenever the laptop detects that an external mouse is plugged in. I know ELAN touchpads have that option but this is my first laptop with an MS Precision one so it may or may not have that option.
*
It keeps on and off lol... Oh well my solution is putting sticker on it lol. Disable touch pad won't stop it from on and off the touchpad, even with mouse on.

- Still on and off. Anyone dismember this unit before? I'm thinking of pulling off the wire connection of the touchpad. Extremely annoying.

user posted image

This post has been edited by tidus88: Nov 26 2019, 07:21 PM
YVONNE@ILLEGEAR
post Nov 27 2019, 06:50 PM

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QUOTE(JaredTan21 @ Nov 26 2019, 03:05 PM)
Interesting. My unit's touchpad has not come on accidentally while playing games. If you dont use your touchpad that often, then maybe its worth disabling it completely in device manager since your external mouse would be your primary device?

Or you could look deeper in to touchpad settings and find if there is an option of keeping the touchpad disabled whenever the laptop detects that an external mouse is plugged in. I know ELAN touchpads have that option but this is my first laptop with an MS Precision one so it may or may not have that option.
*
To disable the touchpad on Selenite model you may try to disable I2C HID Device under HUMAN INTERFACE DEVICES in the device manager.
It will permanently disable the touchpad. You can re-enable it back if you wish to after your dota section laugh.gif

user posted image
tidus88
post Nov 27 2019, 08:09 PM

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QUOTE(YVONNE@ILLEGEAR @ Nov 27 2019, 06:50 PM)
To disable the touchpad on Selenite model you may try to disable I2C HID Device under HUMAN INTERFACE DEVICES in the device manager.
It will permanently disable the touchpad. You can re-enable it back if you wish to after your dota section  laugh.gif 

user posted image
*
It works! Really thanks! Hahah
Jared21
post Nov 28 2019, 12:18 AM

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How do we change the crossover frequency in the sound blaster software?

My bar keeps jumping from 50 to 80hz and its greyed out. Can't change the value whatsoever
YVONNE@ILLEGEAR
post Nov 28 2019, 04:36 PM

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QUOTE(Jared21 @ Nov 28 2019, 12:18 AM)
How do we change the crossover frequency in the sound blaster software?

My bar keeps jumping from 50 to 80hz and its greyed out. Can't change the value whatsoever
*
Can you provide us a picture of the crossover frequency that is grey out section ?
Jared21
post Nov 29 2019, 06:48 PM

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QUOTE(YVONNE@ILLEGEAR @ Nov 28 2019, 04:36 PM)
Can you provide us a picture of the crossover frequency that is grey out section ?
*
Attached below.

Also, any word on how to deal with the C states issue. Still cant get it below C3 and its really draining my battery


Attached thumbnail(s)
Attached Image
SaiyanGoku
post Nov 29 2019, 10:49 PM

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QUOTE(oyama @ Nov 24 2019, 05:04 AM)
care to share what you did tweaks? notworthy.gif
*
I undervolted to -125 mv on both core and cache, disabled turboboost (throttlestop)
Followed these guides here:
http://forum.notebookreview.com/threads/gu...-states.815602/
https://www.tenforums.com/tutorials/72971-a...ns-windows.html
https://www.tenforums.com/tutorials/144700-...ndows-10-a.html
https://www.tenforums.com/tutorials/107718-...ndows-10-a.html

Set Core Parking Index to 17% via Quick Cpu
Set power plan to Battery Saving
Removed devices not in use,
Disabled keyboard backlit
Set screen to 60Hz and lowest brightness
Closed GPU and CPU monitoring softwares except the Command center
Switched off wifi
Got to Office Mode -> Advanced -> 1st fan option.

BUT FOR SOME REASON CAN'T GET LOWER C STATES bangwall.gif bangwall.gif
Also, in HWMonitor, "Uncore" is always consuming 11W while "Package" uses total of 13.5W rclxub.gif rclxub.gif

QUOTE(YVONNE@ILLEGEAR @ Nov 27 2019, 04:20 PM)
To disable the touchpad on Selenite model you may try to disable I2C HID Device under HUMAN INTERFACE DEVICES in the device manager.
It will permanently disable the touchpad. You can re-enable it back if you wish to after your dota section  laugh.gif 

user posted image
*
Would lowering PL values in registry make the TDP go even further down (like 10W)? Also, need help in lowering C state when idle.
oyama
post Nov 30 2019, 08:00 AM

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QUOTE(SaiyanGoku @ Nov 29 2019, 10:49 PM)
I undervolted to -125 mv on both core and cache, disabled turboboost (throttlestop)
Followed these guides here:
http://forum.notebookreview.com/threads/gu...-states.815602/
https://www.tenforums.com/tutorials/72971-a...ns-windows.html
https://www.tenforums.com/tutorials/144700-...ndows-10-a.html
https://www.tenforums.com/tutorials/107718-...ndows-10-a.html

Set Core Parking Index to 17% via Quick Cpu
Set power plan to Battery Saving
Removed devices not in use,
Disabled keyboard backlit
Set screen to 60Hz and lowest brightness
Closed GPU and CPU monitoring softwares except the Command center
Switched off wifi
Got to Office Mode -> Advanced -> 1st fan option.

BUT FOR SOME REASON CAN'T GET LOWER C STATES  bangwall.gif  bangwall.gif
Also, in HWMonitor, "Uncore" is always consuming 11W while "Package" uses total of 13.5W  rclxub.gif  rclxub.gif
Would lowering PL values in registry make the TDP go even further down (like 10W)? Also, need help in lowering C state when idle.
*
wow didn't expect such detail.. thanks bro! but lotsa of work need to be done.. sweat.gif
GisixEX P
post Dec 1 2019, 02:09 AM

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My selenite is having blue screen error now.
using memtest64 to check my ram, it shows no error so i think might not ram issue
im have disable my undervolt setting already, still getting blue screen
user posted image
Jared21
post Dec 1 2019, 03:16 PM

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QUOTE(SaiyanGoku @ Nov 29 2019, 10:49 PM)
I undervolted to -125 mv on both core and cache, disabled turboboost (throttlestop)
Followed these guides here:
http://forum.notebookreview.com/threads/gu...-states.815602/
https://www.tenforums.com/tutorials/72971-a...ns-windows.html
https://www.tenforums.com/tutorials/144700-...ndows-10-a.html
https://www.tenforums.com/tutorials/107718-...ndows-10-a.html

Set Core Parking Index to 17% via Quick Cpu
Set power plan to Battery Saving
Removed devices not in use,
Disabled keyboard backlit
Set screen to 60Hz and lowest brightness
Closed GPU and CPU monitoring softwares except the Command center
Switched off wifi
Got to Office Mode -> Advanced -> 1st fan option.

BUT FOR SOME REASON CAN'T GET LOWER C STATES  bangwall.gif  bangwall.gif
Also, in HWMonitor, "Uncore" is always consuming 11W while "Package" uses total of 13.5W  rclxub.gif  rclxub.gif
Would lowering PL values in registry make the TDP go even further down (like 10W)? Also, need help in lowering C state when idle.
*
Getting really annoyed that i cant get any C states lower than C3

PKG consumption on battery at 13 to 15w is unacceptable. Makes buying the 63whr battery a worthless purchase if you get the same battery life as the 47whr one
Prince J
post Dec 1 2019, 04:06 PM

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Joined: May 2010
From: Team ILLEGEAR


QUOTE(GisixEX @ Dec 1 2019, 02:09 AM)
My selenite is having blue screen error now.
using memtest64 to check my ram, it shows no error so i think might not ram issue
im have disable my undervolt setting already, still getting blue screen
*
Hi GisisEX,

May i know if you have contacted our support team +60 18-261 8599 (WhatsApp)? We are able to assist you on the BSOD.
SaiyanGoku
post Dec 1 2019, 08:17 PM

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QUOTE(Prince J @ Dec 1 2019, 01:36 PM)
Hi GisisEX,

May i know if you have contacted our support team +60 18-261 8599 (WhatsApp)? We are able to assist you on the BSOD.
*
Is there a firmware or driver update available for the Illegear branded ssd? Current driver is from 2006. I think that might be one of the reasons why C states aren't getting lowered.

user posted image
Jared21
post Dec 2 2019, 11:23 AM

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QUOTE(SaiyanGoku @ Dec 1 2019, 08:17 PM)
Is there a firmware or driver update available for the Illegear branded ssd? Current driver is from 2006. I think that might be one of the reasons why C states aren't getting lowered.

user posted image
*
does it say what drive it is in device manager? You can also use HWinfo or AS SSD or Crystal disk mark to find out the SSD model
Prince J
post Dec 2 2019, 04:13 PM

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From: Team ILLEGEAR


QUOTE(SaiyanGoku @ Dec 1 2019, 08:17 PM)
Is there a firmware or driver update available for the Illegear branded ssd? Current driver is from 2006. I think that might be one of the reasons why C states aren't getting lowered.

user posted image
*
Hi SaiyanGoku

As per checking, the version here is the driver & OS in the SSD, not the firmware.
SaiyanGoku
post Dec 3 2019, 01:24 AM

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QUOTE(Jared21 @ Dec 2 2019, 08:53 AM)
does it say what drive it is in device manager? You can also use HWinfo or AS SSD or Crystal disk mark to find out the SSD model
*
No, it is the same everywhere. sad.gif

QUOTE(Prince J @ Dec 2 2019, 01:43 PM)
Hi SaiyanGoku

As per checking, the version here is the driver & OS in the SSD, not the firmware.
*
https://store.illegear.com/extreme-performa...lenite-pro.html

That 93 Wh battery seems sweet! Would it fit Selenite as well?
AZIM@ILLEGEAR
post Dec 3 2019, 11:53 AM

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QUOTE(SaiyanGoku @ Dec 3 2019, 01:24 AM)
That 93 Wh battery seems sweet! Would it fit Selenite as well?
*
Hi SaiyanGoku, we haven't tested the compatibility yet but we shall officially announce if it is & available as an upgrade option later smile.gif
Jared21
post Dec 3 2019, 06:33 PM

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QUOTE(AZIM@ILLEGEAR @ Dec 3 2019, 11:53 AM)
Hi SaiyanGoku, we haven't tested the compatibility yet but we shall officially announce if it is & available as an upgrade option later smile.gif
*
Has there been any update on how to get lower C states? My machine is basically stuck at C3

I've just finished a full clean install with NV Cleaninstall and i still cannot get more than 2 hours on full battery saving mode. Also got a very agrressive -180mv undervolt set. Theres no way this machine can last me more than one class without having to bring the power brick along

NGL its getting really annoying trying every trick i can find to get lower c states. 15w pkg power on battery is insane. My X7 without Optimus could last me at least 4 hours on a good day with 3 and a half hours being the norm
AZIM@ILLEGEAR
post Dec 3 2019, 07:19 PM

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QUOTE(Jared21 @ Dec 3 2019, 06:33 PM)
Has there been any update on how to get lower C states? My machine is basically stuck at C3

I've just finished a full clean install with NV Cleaninstall and i still cannot get more than 2 hours on full battery saving mode. Also got a very agrressive -180mv undervolt set. Theres no way this machine can last me more than one class without having to bring the power brick along

NGL its getting really annoying trying every trick i can find to get lower c states. 15w pkg power on battery is insane. My X7 without Optimus could last me at least 4 hours on a good day with 3 and a half hours being the norm
*
Hi Jared, we can try to perform a remote diagnosis on this matter for an effective resolution. However for easier communication, you may liaise with our Support Team directly via our Support Line by using the number below:

018-261 8599 (WhatsApp)
YVONNE@ILLEGEAR
post Dec 3 2019, 07:22 PM

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QUOTE(GisixEX @ Dec 1 2019, 02:09 AM)
My selenite is having blue screen error now.
using memtest64 to check my ram, it shows no error so i think might not ram issue
im have disable my undervolt setting already, still getting blue screen
user posted image
*
Hi, very sorry for your laptop issue. Is it okay for you to send in your laptop to us for diagnosis?

Lucas94
post Dec 4 2019, 01:45 PM

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Hi all,

Just made an order for the Selenite with RTX2060.

Hopefully will be ready by early next week. I've got some comments on how Illegear's sales service can improve. But will keep that to a separate post.

That said, it's my first time owning a gaming laptop/pc of sorts, so but have my reservations on too as I see so many different aspects such as undervolting, checking C-States etc.

Anyone got any tips for a first time Selenite and gaming laptop owner? smile.gif)

- What is GPU Max Performance and boost vs normal one?
- Read some mixed opinions on Selenites thermals for CPU especially. Is this a cause for concern?
- Are battery issues related to C-State something I should prep for?
- How's everyone's experience so far?

Thanks and cheers!

This post has been edited by Lucas94: Dec 4 2019, 01:45 PM
Jared21
post Dec 4 2019, 02:46 PM

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QUOTE(Lucas94 @ Dec 4 2019, 01:45 PM)
Hi all,

Just made an order for the Selenite with RTX2060.

Hopefully will be ready by early next week. I've got some comments on how Illegear's sales service can improve. But will keep that to a separate post.

That said, it's my first time owning a gaming laptop/pc of sorts, so but have my reservations on too as I see so many different aspects such as undervolting, checking C-States etc.

Anyone got any tips for a first time Selenite and gaming laptop owner? smile.gif)

- What is GPU Max Performance and boost vs normal one?
- Read some mixed opinions on Selenites thermals for CPU especially. Is this a cause for concern?
- Are battery issues related to C-State something I should prep for?
- How's everyone's experience so far?

Thanks and cheers!
*
1. GPU boost on my unit pushes the 2060 to close to 2000mhz. Personally dont use it as i use a frame limiter but for more demanding games it can give a decent boost to your frame rate.

2. I personally think that the thermals have more to do with the amount of airflow the fans are getting. Running max fans while the laptop is on a table and when its raised a bit did give me a noticeable change to the pitch of the fans indicating that they may be a bit starved of air. Would recommend propping the laptop up when you plan on gaming. It may also be related to pump out of thermal paste. Kryonaut is not very thick and can pump out quite easily. There have also been posts on the notebookreview forums of their kryonaut drying out quickly.

3. This one is hard to pinpoint and seems to be really dependent on your unit. To see if you have this issue, use throtlestop and disconnect from wall power. Switch on everything related to battery saving. On the main window of Throttlestop, watch your package power. If its more than just a couple of watts you have the C state problem. Click on the C10 button and watch your package C state percentage. Try this guide out if you have that issue: http://forum.notebookreview.com/threads/gu...-states.815602/

4. I honestly love this laptop. It can run almost anything you throw at it (within reason of course) and not break a sweat. But as with most laptops out there, tweaking is needed to utilize its full potential. Here are a few things you may want to take note of:

a) immediately undervolt using throttlestop. I have also taken the CPU boost down a couple of levels to manage temps more. Currently on a -180mv for core and -80mv for cache with 6 core boost at 3.9Ghz.

b) Have illegear update your BIOS and EC to the latest one and have command center 1.0.50 installed. The previous version did not bring down PL1 and PL2 for office mode to 35w and left it at its default 70w

c) Your display will either be something from BOE or if you're lucky, Chi Mei. If you get the BOE panel (BOE07B6) it will have PWM to control its brightness and you may or may not notice flickering on your panel depending on your sensitivity to it.

d) Repaste with a thicker thermal paste. Barebones laptops are notorious for uneven heatsinks. Kryonaut (if you chose this option) is not very thick and can pump out quite easily leading to uneven core temps and eventually higher CPU temps in the long run as i noted above. Drying out is also a real possibility. You can read the description for Kryonaut on TG's website. Theres a reason why Kryonaut is sought after for LN2 overclocking and not your standard systems. I would recommend CM Master Maker Gel (11w/mk) Its much thicker hence it shouldn't pump out easily or dry up as quickly as Kryonaut does. DO NOT USE LIQUID METAL UNLESS YOU WANT TO SAY BYE BYE TO YOUR WARRANTY

e) In conjunction with the thermal paste, get something to prop up the back of your laptop to allow your fans to breathe fully. Or a cooling pad. I use a Notepal U3

Illegear has some great pre sale service and their staff are very knowledgeable on their products, But i do agree that their aftersales could use some work and i hope that they can be more transparent with whatever issues that are present on their laptops. Its what makes resellers like them stand out from the crowd. Perhaps they can use the community interaction that Western resellers like XMG and HIDEvolution have with the enthusiast community as a starting point. Those two companies are very active on forums and aim to help their customers as much as possible and keep the community informed of the happenings behind the scenes as well

I hope that they see this as constructive feedback and not as just bashing them. I have absolutely no qualms with anyone at Illegear and i really love what they're doing. But at the same time i'm hoping that they can improve in every way possible. Illegear was where i got my first proper gaming laptop and i will definitely continue to support them. Plus, who knows, maybe i'll even apply to join them some day! Its always been a goal of mine to be able to work around custom machines with a team of fellow enthusiasts thumbup.gif
eugenelimys
post Dec 4 2019, 03:43 PM

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639 posts

Joined: Dec 2010
From: Nowhere; Anywhere; Somewhere


Do you guys actually get a 17" backpack to bring your laptop around? I'm tempted to get the selenite pro rather than the onyx pro mainly due to the battery life difference . But I'm worried the laptop won't fit into my current backpack haha
Jared21
post Dec 4 2019, 03:48 PM

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Joined: Aug 2015
QUOTE(eugenelimys @ Dec 4 2019, 03:43 PM)
Do you guys actually get a 17" backpack to bring your laptop around? I'm tempted to get the selenite pro rather than the onyx pro mainly due to the battery life difference . But I'm worried the laptop won't fit into my current backpack haha
*
A 15in one should be good enough. Just convert its dimensions in to inches. My Selenite fits fine in to a 15 bag
eugenelimys
post Dec 4 2019, 04:25 PM

On my way
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Senior Member
639 posts

Joined: Dec 2010
From: Nowhere; Anywhere; Somewhere


QUOTE(Jared21 @ Dec 4 2019, 03:48 PM)
A 15in one should be good enough. Just convert its dimensions in to inches. My Selenite fits fine in to a 15 bag
*
Ahh ok.. so a snug fit?
Jared21
post Dec 4 2019, 04:33 PM

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QUOTE(eugenelimys @ Dec 4 2019, 04:25 PM)
Ahh ok.. so a snug fit?
*
Pretty snug. Would personally recommend a 17 in one if you want a bit more space around the zips
Lucas94
post Dec 5 2019, 12:27 AM

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Joined: Jul 2013
QUOTE(Jared21 @ Dec 4 2019, 02:46 PM)
1. GPU boost on my unit pushes the 2060 to close to 2000mhz. Personally dont use it as i use a frame limiter but for more demanding games it can give a decent boost to your frame rate.

2. I personally think that the thermals have more to do with the amount of airflow the fans are getting. Running max fans while the laptop is on a table and when its raised a bit did give me a noticeable change to the pitch of the fans indicating that they may be a bit starved of air. Would recommend propping the laptop up when you plan on gaming. It may also be related to pump out of thermal paste. Kryonaut is not very thick and can pump out quite easily. There have also been posts on the notebookreview forums of their kryonaut drying out quickly.

3. This one is hard to pinpoint and seems to be really dependent on your unit. To see if you have this issue, use throtlestop and disconnect from wall power. Switch on everything related to battery saving. On the main window of Throttlestop, watch your package power. If its more than just a couple of watts you have the C state problem. Click on the C10 button and watch your package C state percentage. Try this guide out if you have that issue: http://forum.notebookreview.com/threads/gu...-states.815602/

4. I honestly love this laptop. It can run almost anything you throw at it (within reason of course) and not break a sweat. But as with most laptops out there, tweaking is needed to utilize its full potential. Here are a few things you may want to take note of:

a) immediately undervolt using throttlestop. I have also taken the CPU boost down a couple of levels to manage temps more. Currently on a -180mv for core and -80mv for cache with 6 core boost at 3.9Ghz.

b) Have illegear update your BIOS and EC to the latest one and have command center 1.0.50 installed. The previous version did not bring down PL1 and PL2 for office mode to 35w and left it at its default 70w

c) Your display will either be something from BOE or if you're lucky, Chi Mei. If you get the BOE panel (BOE07B6) it will have PWM to control its brightness and you may or may not notice flickering on your panel depending on your sensitivity to it.

d) Repaste with a thicker thermal paste. Barebones laptops are notorious for uneven heatsinks. Kryonaut (if you chose this option) is not very thick and can pump out quite easily leading to uneven core temps and eventually higher CPU temps in the long run as i noted above. Drying out is also a real possibility. You can read the description for Kryonaut on TG's website. Theres a reason why Kryonaut is sought after for LN2 overclocking and not your standard systems. I would recommend CM Master Maker Gel (11w/mk) Its much thicker hence it shouldn't pump out easily or dry up as quickly as Kryonaut does. DO NOT USE LIQUID METAL UNLESS YOU WANT TO SAY BYE BYE TO YOUR WARRANTY

e) In conjunction with the thermal paste, get something to prop up the back of your laptop to allow your fans to breathe fully. Or a cooling pad. I use a Notepal U3

Illegear has some great pre sale service and their staff are very knowledgeable on their products, But i do agree that their aftersales could use some work and i hope that they can be more transparent with whatever issues that are present on their laptops. Its what makes resellers like them stand out from the crowd. Perhaps they can use the community interaction that Western resellers like XMG and HIDEvolution have with the enthusiast community as a starting point. Those two companies are very active on forums and aim to help their customers as much as possible and keep the community informed of the happenings behind the scenes as well

I hope that they see this as constructive feedback and not as just bashing them. I have absolutely no qualms with anyone at Illegear and i really love what they're doing. But at the same time i'm hoping that they can improve in every way possible. Illegear was where i got my first proper gaming laptop and i will definitely continue to support them. Plus, who knows, maybe i'll even apply to join them some day! Its always been a goal of mine to be able to work around custom machines with a team of fellow enthusiasts  thumbup.gif
*
Amazing, thanks so much for the detailed and comprehensive tip! biggrin.gif It's exactly what I needed for someone who has very little to no experience on gaming on PC let alone Laptop.

Appreciate it.

Quick question, in regards to laptops, if the fans are on Turbo constantly to help manage the temps - aside from the noise; is it bad for the laptop?

Looking forward to the Selenite!
Jared21
post Dec 5 2019, 11:02 AM

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QUOTE(SaiyanGoku @ Dec 3 2019, 01:24 AM)
No, it is the same everywhere. sad.gif
https://store.illegear.com/extreme-performa...lenite-pro.html

That 93 Wh battery seems sweet! Would it fit Selenite as well?
*
If it is the same battery used in the QC7 (Fusion 15, MAG15, Vapor15 Pro etc) it will not fit. The Z height is much greater than the batteries offered in our chassis. An XMG rep posted several pictures on the notebookreview forums with both batteries side by side
Jared21
post Dec 5 2019, 11:05 AM

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QUOTE(Lucas94 @ Dec 5 2019, 12:27 AM)
Amazing, thanks so much for the detailed and comprehensive tip!  biggrin.gif  It's exactly what I needed for someone who has very little to no experience on gaming on PC let alone Laptop.

Appreciate it.

Quick question, in regards to laptops, if the fans are on Turbo constantly to help manage the temps - aside from the noise; is it bad for the laptop?

Looking forward to the Selenite!
*
The fans are made by Sunon who are the OEM of Corsair's own Maglev fans so you can generally trust that they'll last even if you constantly use full speed. But i'm gonna err on the side of caution and say that running your fans at full speed constantly will wear them out faster.
storytellerz
post Dec 5 2019, 06:31 PM

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Can anyone share his sound blaster tweak setting with me? biggrin.gif
Jared21
post Dec 5 2019, 09:49 PM

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QUOTE(storytellerz @ Dec 5 2019, 06:31 PM)
Can anyone share his sound blaster tweak setting with me? biggrin.gif
*
Smart vol to loud, and crystalizer set to about 90. Everything else is set off on my laptop. Surround makes it sound weird and bass does nothing

This post has been edited by Jared21: Dec 5 2019, 09:50 PM
storytellerz
post Dec 6 2019, 12:33 AM

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QUOTE(Jared21 @ Dec 5 2019, 09:49 PM)
Smart vol to loud, and crystalizer set to about 90. Everything else is set off on my laptop. Surround makes it sound weird and bass does nothing
*
Okay, thanks for the tips! Btw, just got my selenite today and try to play Dota 2 on full setting (RTX 2060). The fps is running at 100-120 and the cpu temperature is at 80 celcius, the fans is quite loud for me. Should I perform any undervolt?
Jared21
post Dec 6 2019, 11:32 AM

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QUOTE(storytellerz @ Dec 6 2019, 12:33 AM)
Okay, thanks for the tips! Btw, just got my selenite today and try to play Dota 2 on full setting (RTX 2060). The fps is running at 100-120 and the cpu temperature is at 80 celcius, the fans is quite loud for me. Should I perform any undervolt?
*
Personally i would recommend always undervolting. You're not losing any performance at all.
storytellerz
post Dec 7 2019, 12:47 AM

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Any sifu can teach me step by step on how to undervolt by using BIOS? New kaki here and wish to reduce the thermal and fan noise while gaming. 😬
alexnvidia
post Dec 7 2019, 10:31 AM

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QUOTE(storytellerz @ Dec 6 2019, 05:47 PM)
Any sifu can teach me step by step on how to undervolt by using BIOS? New kaki here and wish to reduce the thermal and fan noise while gaming. 😬
*
your selenite most likely come undervolted out of the box to a max -50mV in bios already. the new bios does not allow anything more than -50mV so you cant do much at all with it. you need throttlestop or intel XTU to undervolt further. just go to youtube and search for undervolt intel cpu. there are many guides out there, there are all pretty much the same.

Undervolt is really luck dependant. some can get a massive undervolt, over -150mV, some can do only -50mV. so it's all silicon lottery.
storytellerz
post Dec 7 2019, 03:32 PM

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QUOTE(alexnvidia @ Dec 7 2019, 10:31 AM)
your selenite most likely come undervolted out of the box to a max -50mV in bios already. the new bios does not allow anything more than -50mV so you cant do much at all with it. you need throttlestop or intel XTU to undervolt further. just go to youtube and search for undervolt intel cpu. there are many guides out there, there are all pretty much the same.

Undervolt is really luck dependant. some can get a massive undervolt, over -150mV, some can do only -50mV. so it's all silicon lottery.
*
Okay, thanks for pointing out!
Jared21
post Dec 9 2019, 02:44 PM

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SO far on my unit i've been able to pass a TS bench several times at about -200mv
Jared21
post Dec 20 2019, 05:43 PM

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New problem with my Selenite aside from the ongoing C State issue

The backlight on some of my keys is stuck on green at the lowest brightness setting. Keys are "/ 2 5 0" on my numpad

Reinstalling command center did nothing and Illegear support is not responding as usual
YVONNE@ILLEGEAR
post Dec 20 2019, 06:53 PM

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QUOTE(Jared21 @ Dec 20 2019, 05:43 PM)
New problem with my Selenite aside from the ongoing C State issue

The backlight on some of my keys is stuck on green at the lowest brightness setting. Keys are "/ 2 5 0" on my numpad

Reinstalling command center did nothing and Illegear support is not responding as usual
*
Hi, sorry for the late response. Kindly find your Whatsapp as I have replied you accordingly.
Kindly send in your laptop to us for diagnosis. Thanks.

Jared21
post Dec 20 2019, 07:41 PM

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QUOTE(YVONNE@ILLEGEAR @ Dec 20 2019, 06:53 PM)
Hi, sorry for the late response. Kindly find your Whatsapp as I have replied you accordingly.
Kindly send in your laptop to us for diagnosis. Thanks.
*
Received and thanks for following up!
JonKS1
post Jan 2 2020, 09:07 AM

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I owned a Selenite more than about a week now, I can say that it is a nice gaming laptop. So I will just skip the good part of this laptop.

I will just mention noticeable problems straight away. After one week of using it, I noticed several problems as shown below:


1. Copying large files (normally more than 10 GB from SSD to ext. HDD most of the time will stuck at 99% forever.

2. I can hear a cracking/pop sound whenever I play a music or video or even game.

3. I feel that the left side speaker is slightly louder than right side speaker. Which means the output is unbalanced. Maybe due to the internal subwoofer location installed on the right side causing the unbalance of the audio.

4. When I plug in my earphone, there is no sound coming out from my earphone. The sound instead is produced from the speaker. So I have to replug several times only then I can get the sound from earphone.


These problems are rather irritating during daily use. Not sure if there is any tip from you guys. On the other hand, I am thinking to reset the laptop one time to see if everything is resolved or not.

This post has been edited by JonKS1: Jan 2 2020, 10:05 AM
YVONNE@ILLEGEAR
post Jan 2 2020, 11:36 AM

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QUOTE(JonKS1 @ Jan 2 2020, 09:07 AM)
I owned a Selenite more than about a week now, I can say that it is a nice gaming laptop. So I will just skip the good part of this laptop.

I will just mention noticeable problems straight away. After one week of using it, I noticed several problems as shown below:
1. Copying large files (normally more than 10 GB from SSD to ext. HDD most of the time will stuck at 99% forever.

2. I can hear a cracking/pop sound whenever I play a music or video or even game.

3. I feel that the left side speaker is slightly louder than right side speaker. Which means the output is unbalanced. Maybe due to the internal subwoofer location installed on the right side causing the unbalance of the audio.

4. When I plug in my earphone, there is no sound coming out from my earphone. The sound instead is produced from the speaker. So I have to replug several times only then I can get the sound from earphone.
These problems are rather irritating during daily use. Not sure if there is any tip from you guys. On the other hand, I am thinking to reset the laptop one time to see if everything is resolved or not.
*
Hi, very sorry to know about your laptop issue. Our tech rep will reply you via whatsapp regarding your query. Thanks and have a nice day!
Prince J
post Jan 2 2020, 12:50 PM

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QUOTE(JonKS1 @ Jan 2 2020, 09:07 AM)
I owned a Selenite more than about a week now, I can say that it is a nice gaming laptop. So I will just skip the good part of this laptop.

I will just mention noticeable problems straight away. After one week of using it, I noticed several problems as shown below:
1. Copying large files (normally more than 10 GB from SSD to ext. HDD most of the time will stuck at 99% forever.

2. I can hear a cracking/pop sound whenever I play a music or video or even game.

3. I feel that the left side speaker is slightly louder than right side speaker. Which means the output is unbalanced. Maybe due to the internal subwoofer location installed on the right side causing the unbalance of the audio.

4. When I plug in my earphone, there is no sound coming out from my earphone. The sound instead is produced from the speaker. So I have to replug several times only then I can get the sound from earphone.
These problems are rather irritating during daily use. Not sure if there is any tip from you guys. On the other hand, I am thinking to reset the laptop one time to see if everything is resolved or not.
*
Hi JonKS1

The previous cracking sound has been fixed by the latest realtek driver patch. Can you whatsapp us for more details? Will assist.
alexnvidia
post Jan 2 2020, 01:11 PM

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QUOTE(Prince J @ Jan 2 2020, 05:50 AM)
Hi JonKS1

The previous cracking sound has been fixed by the latest realtek driver patch. Can you whatsapp us for more details? Will assist.
*
To be honest, the latest realtek driver (8710) did not fix the popping and crackling audio issue. It is still happening even after a fresh windows install together with the latest 8710 realtek driver.
alexnvidia
post Jan 2 2020, 01:20 PM

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QUOTE(JonKS1 @ Jan 2 2020, 02:07 AM)
I owned a Selenite more than about a week now, I can say that it is a nice gaming laptop. So I will just skip the good part of this laptop.

I will just mention noticeable problems straight away. After one week of using it, I noticed several problems as shown below:
1. Copying large files (normally more than 10 GB from SSD to ext. HDD most of the time will stuck at 99% forever.

2. I can hear a cracking/pop sound whenever I play a music or video or even game.

3. I feel that the left side speaker is slightly louder than right side speaker. Which means the output is unbalanced. Maybe due to the internal subwoofer location installed on the right side causing the unbalance of the audio.

4. When I plug in my earphone, there is no sound coming out from my earphone. The sound instead is produced from the speaker. So I have to replug several times only then I can get the sound from earphone.
These problems are rather irritating during daily use. Not sure if there is any tip from you guys. On the other hand, I am thinking to reset the laptop one time to see if everything is resolved or not.
*
1. I too experience issues with the USB port on the right side. The port closer to the back will randomly disconnect when i copy a large file to it. It doesnt matter if i use a thumb drive or an external HDD. The result is the same. however, if i move the exact same external storage device to the USB port next to it and perform the exact same file copy, it works perfectly every single time. I have disabled all USB power saving related options in windows and the issue is still persistent. So you might wanna test out the other ports.

2. This issue has been there since day one and was never fixed even with the latest realtek driver (8710). The only method i find able to eliminate this popping and crackling issue is to remove realtek driver altogether and use windows generic driver. however, by doing that, you loose sound blaster cinema function.

3. I didnt notice this but the speakers on selenite are not good to begin with.

4. I dont use headphone so i cant comment on this, but it could be possible your headphone jack is damaged? have you tried other headphone jack?
JonKS1
post Jan 2 2020, 02:15 PM

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QUOTE(Prince J @ Jan 2 2020, 12:50 PM)
Hi JonKS1

The previous cracking sound has been fixed by the latest realtek driver patch. Can you whatsapp us for more details? Will assist.
*
As per mentioned by alexnvidia, the issue did not actually solve 100%. Even if I use the new driver, the popping sound will still come back (Although not everytime, but still can hear it from time to time). Hopefully Illegear has a better solution for this. I did message whatsapp to Illegear Support, maybe the technical team are out of office, still have not receive any feedback.
JonKS1
post Jan 2 2020, 02:25 PM

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QUOTE(alexnvidia @ Jan 2 2020, 01:20 PM)
1. I too experience issues with the USB port on the right side. The port closer to the back will randomly disconnect when i copy a large file to it. It doesnt matter if i use a thumb drive or an external HDD. The result is the same. however, if i move the exact same external storage device to the USB port next to it and perform the exact same file copy, it works perfectly every single time. I have disabled all USB power saving related options in windows and the issue is still persistent. So you might wanna test out the other ports.

2. This issue has been there since day one and was never fixed even with the latest realtek driver (8710). The only method i find able to eliminate this popping and crackling issue is to remove realtek driver altogether and use windows generic driver. however, by doing that, you loose sound blaster cinema function.

3. I didnt notice this but the speakers on selenite are not good to begin with.

4. I dont use headphone so i cant comment on this, but it could be possible your headphone jack is damaged? have you tried other headphone jack?
*
1. Previously I tried to plug in 2 ext HDD, copy files from one to the other. And the transfer just stuck either half way or at 99%. Happens all the time. If you mention that the behind port got problem, I will try again and see if it is true or not. Very disturbing because sometimes I need to transfer huge files and always get this problem.

2. Although the popping sound is minimal, but still you cannot get away with it. Without Sound Blaster Cinema, the speaker output level will be reduced tremendously or not? Because I can only get loud sound with the Sound Blaster Cinema. Hopefully Illegear really can find solution to solve this.

3. If you try to turn on a movie with more than 50%, you can actually hear the difference. Can be tuned by changing the sound balance more the the right. But this will affect if you put on earphone / headset, where the sound will be off one side.

4. I am certain that my earphone jack is still function. Maybe some setting need to be adjusted again.

I am thinking to reset the PC and see if all these still exist or not.

Volt
post Jan 3 2020, 11:26 AM

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QUOTE(JonKS1 @ Jan 2 2020, 09:07 AM)
I owned a Selenite more than about a week now, I can say that it is a nice gaming laptop. So I will just skip the good part of this laptop.

I will just mention noticeable problems straight away. After one week of using it, I noticed several problems as shown below:
1. Copying large files (normally more than 10 GB from SSD to ext. HDD most of the time will stuck at 99% forever.

2. I can hear a cracking/pop sound whenever I play a music or video or even game.

3. I feel that the left side speaker is slightly louder than right side speaker. Which means the output is unbalanced. Maybe due to the internal subwoofer location installed on the right side causing the unbalance of the audio.

4. When I plug in my earphone, there is no sound coming out from my earphone. The sound instead is produced from the speaker. So I have to replug several times only then I can get the sound from earphone.
These problems are rather irritating during daily use. Not sure if there is any tip from you guys. On the other hand, I am thinking to reset the laptop one time to see if everything is resolved or not.
*
1. I have no problem on my unit. I have done several back up to my external before, so far everything is good on my side

2. Mine still have the popping sound but its minimal after i did some tweaking.

3. Im not sure, so far i havent notice it cos i rarely use the speaker

4. Mine working flawlessly. Been using the earphone every day.

The only thing that bother me right now is the power button, I cant seem to turn it on once, usually need to press it 2 or 3 times even plug in with power brick.

This post has been edited by Volt: Jan 3 2020, 11:32 AM
hamjun0225
post Jan 3 2020, 01:04 PM

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QUOTE(Volt @ Jan 3 2020, 11:26 AM)
The only thing that bother me right now is the power button, I cant seem to turn it on once, usually need to press it 2 or 3 times even plug in with power brick.
*
Illegear power button needs to press and hold for 2 seconds to boot up, it's designed for preventing accidental boot up.
JonKS1
post Jan 3 2020, 01:20 PM

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QUOTE(Volt @ Jan 3 2020, 11:26 AM)
1. I have no problem on my unit. I have done several back up to my external before, so far everything is good on my side

2. Mine still have the popping sound but its minimal after i did some tweaking.

3. Im not sure, so far i havent notice it cos i rarely use the speaker

4. Mine working flawlessly. Been using the earphone every day.

The only thing that bother me right now is the power button, I cant seem to turn it on once, usually need to press it 2 or 3 times even plug in with power brick.
*
1. The problem comes on and off. Sometimes stuck, sometimes smooth.

2. Mind to share how you do it? Thanks.

3. Definitely my selenite sound output is off balance. I can feel that. You can try to experience.

4. Lucky you. I noticed that even with plug in earphone, the speaker still will comes out with popping sound. Weird.

Normally for plugged in, one time should be fine. Only when it runs with battery, need to hold for 2 seconds only it can on.
JonKS1
post Jan 3 2020, 01:21 PM

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QUOTE(hamjun0225 @ Jan 3 2020, 01:04 PM)
Illegear power button needs to press and hold for 2 seconds to boot up, it's designed for preventing accidental boot up.
*
Press and hold for 2 seconds only apply to running in battery. If with power adapter, just single press with start up the machine.
Volt
post Jan 3 2020, 04:05 PM

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QUOTE(JonKS1 @ Jan 3 2020, 01:20 PM)
2. Mind to share how you do it? Thanks.
*
I change the power management setting for the speaker. You could try it but there is no guarantees
you have to disable it through regedit > hkey_current_user > Software > Realtek > Audio > RtknguAudUService > enable > 0
user posted image


QUOTE
Normally for plugged in, one time should be fine. Only when it runs with battery, need to hold for 2 seconds only it can on.
Yes, i already know that during my first purchase. But in my case ,single press doesn't usually turn on the laptop. Mostly have to try 2 times

This post has been edited by Volt: Jan 3 2020, 04:11 PM
JonKS1
post Jan 3 2020, 07:11 PM

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QUOTE(Volt @ Jan 3 2020, 04:05 PM)
I change the power management setting for the speaker. You could try it but there is no guarantees
you have to disable it through regedit > hkey_current_user > Software > Realtek > Audio > RtknguAudUService > enable > 0
user posted image
Yes, i already know that during my first purchase. But in my case ,single press doesn't usually turn on the laptop. Mostly have to try 2 times
*
Will try it out once free. I am thinking to reinstall the windows again to see if the problem can be eliminated.
Man On Fire
post Jan 3 2020, 09:16 PM

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This is quite a bummer... has been surveying illegear since last year. I thought the sound issue has been resolved since they already come out with illegear onyx n selenite pro. im almost 90% sure will order next week...now im not sure anymore. Hahah. Dayum!!
Volt
post Jan 3 2020, 10:44 PM

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Well Im using the 1st version of selenite so the newer selenite pro might be a better variation. To be honest, the selenite pro is still a great buy because the configuration option is better then mine was. I really like the additional TB3 and bigger 92Wh Battery. I dont think other brand offer such spec with that price.



This post has been edited by Volt: Jan 3 2020, 10:55 PM
alexnvidia
post Jan 4 2020, 10:27 AM

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QUOTE(JonKS1 @ Jan 3 2020, 12:11 PM)
Will try it out once free. I am thinking to reinstall the windows again to see if the problem can be eliminated.
*
unfortunately it wont. no matter how many times you format, as long as you use the realtek driver and sb cinema software, the popping and crackling will start to appear. there is NO fix till this day.

I too disabled power management in realtek windows app which did reduce the symptom but it is still there.

The only tried and true way is to uninstall the realtek driver and use windows generic default sound driver. but the sound is really tiny and sb cinema will be disabled.
JonKS1
post Jan 4 2020, 07:51 PM

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QUOTE(alexnvidia @ Jan 4 2020, 10:27 AM)
unfortunately it wont. no matter how many times you format, as long as you use the realtek driver and sb cinema software, the popping and crackling will start to appear. there is NO fix till this day.

I too disabled power management in realtek windows app which did reduce the symptom but it is still there.

The only tried and true way is to uninstall the realtek driver and use windows generic default sound driver. but the sound is really tiny and sb cinema will be disabled.
*
pros and cons of having realtek driver. What to do.
alexnvidia
post Jan 4 2020, 10:42 PM

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QUOTE(JonKS1 @ Jan 4 2020, 12:51 PM)
pros and cons of having realtek driver. What to do.
*
i dont think it's an issue with realtek driver. There are many realtek sound enabled laptops and computers out there and only tongfang made laptops are severely affected by this popping and crackling issue
JonKS1
post Jan 5 2020, 12:15 AM

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QUOTE(alexnvidia @ Jan 4 2020, 10:42 PM)
i dont think it's an issue with realtek driver. There are many realtek sound enabled laptops and computers out there and only tongfang made laptops are severely affected by this popping and crackling issue
*
Meaning there is a bug causing it?

Is it okay to let the laptop plugged to power supply all day long even without using it?

This post has been edited by JonKS1: Jan 5 2020, 12:16 AM
Jared21
post Jan 5 2020, 01:29 AM

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QUOTE(alexnvidia @ Jan 4 2020, 10:42 PM)
i dont think it's an issue with realtek driver. There are many realtek sound enabled laptops and computers out there and only tongfang made laptops are severely affected by this popping and crackling issue
*
Theres a fix for it. I'll edit my post with the link once i find it. Ihave it on my laptop and it is running perfectly fine with none of the issue. You also get the original sound control panel back

Edit: http://forum.notebookreview.com/threads/to...815943/page-462

Link to download the driver: http://asrock.pc.cdn.bitgravity.com/Driver...v8619_FF00).zip

Make sure to completely uninstall your current realtek and soundblaster drivers before doing this

This post has been edited by Jared21: Jan 5 2020, 01:32 AM
alexnvidia
post Jan 5 2020, 08:43 AM

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QUOTE(Jared21 @ Jan 4 2020, 06:29 PM)
Theres a fix for it. I'll edit my post with the link once i find it. Ihave it on my laptop and it is running perfectly fine with none of the issue. You also get the original sound control panel back

Edit: http://forum.notebookreview.com/threads/to...815943/page-462

Link to download the driver: http://asrock.pc.cdn.bitgravity.com/Driver...v8619_FF00).zip

Make sure to completely uninstall your current realtek and soundblaster drivers before doing this
*
yes i've seen that but correct me if i'm wrong, with that method, you loose SB cinema function also? and that driver also need to disable power management to stop the popping and crackling so i think the issue is with audio power control on the hardware itself

This post has been edited by alexnvidia: Jan 5 2020, 08:46 AM
Jared21
post Jan 5 2020, 11:51 AM

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QUOTE(alexnvidia @ Jan 5 2020, 08:43 AM)
yes i've seen that but correct me if i'm wrong, with that method, you loose SB cinema function also? and that driver also need to disable power management to stop the popping and crackling so i think the issue is with audio power control on the hardware itself
*
Using the equalizer in the sound manager for this one gave me the same results as the SB software did. Disabling power management on this one may or may not be required but i've disabled mine anyways
TSmcloudteo
post Jan 5 2020, 08:06 PM

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user posted image

My driver version I didn't notice any crack sound recently, I play an hour of starcraft didn't notice any. Last time use to be very often.
Jared21
post Jan 5 2020, 10:52 PM

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Dont trust their support to actually give updated drivers without a lot of prompting

You're better off going to the notebookreview forums and getting help from proper enthusiasts and company reps who actually communicate with the community

This post has been edited by Jared21: Jan 5 2020, 10:57 PM
hamjun0225
post Jan 6 2020, 12:04 PM

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QUOTE(Man On Fire @ Jan 3 2020, 09:16 PM)
This is quite a bummer... has been surveying illegear since last year. I thought the sound issue has been resolved since they already come out with illegear onyx n selenite pro. im almost 90% sure will order next week...now im not sure anymore. Hahah. Dayum!!
*
onyx pro and selenite pro use different motherboard and chassis. Selenite pro same chassis as mag-15.
Man On Fire
post Jan 7 2020, 04:55 PM

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QUOTE(hamjun0225 @ Jan 6 2020, 12:04 PM)
onyx pro and selenite pro use different motherboard and chassis. Selenite pro same chassis as mag-15.
*
Several youtube reviewers praise the Mag-15 laptop esp from eluktronic and aftershock. I wonder Selenite Pro is similar or not. But, im kinda confuse...so illegear Onyx pro not similar like Mag-15??

Jared21
post Jan 7 2020, 08:32 PM

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QUOTE(Man On Fire @ Jan 7 2020, 04:55 PM)
Several youtube reviewers praise the Mag-15 laptop esp from eluktronic and aftershock. I wonder Selenite Pro is similar or not. But, im kinda confuse...so illegear Onyx pro not similar like Mag-15??
*
Neither one of them uses the MAG15 chassis. The MAG15 uses the QC7 and has a mech keyboard while the Onyx and Selenite Pro uses membrane
Prince J
post Jan 7 2020, 11:02 PM

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QUOTE(Man On Fire @ Jan 7 2020, 04:55 PM)
Several youtube reviewers praise the Mag-15 laptop esp from eluktronic and aftershock. I wonder Selenite Pro is similar or not. But, im kinda confuse...so illegear Onyx pro not similar like Mag-15??
*
QUOTE(Jared21 @ Jan 7 2020, 08:32 PM)
Neither one of them uses the MAG15 chassis. The MAG15 uses the QC7 and has a mech keyboard while the Onyx and Selenite Pro uses membrane
*
The SELENITE Pro uses the same motherboard and thermal as the mentioned MAG15 laptop, the only differences are the GPU options, screen refresh rate and keyboard.

Hope clarify.

This post has been edited by Prince J: Jan 7 2020, 11:03 PM
Jared21
post Jan 7 2020, 11:52 PM

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Interesting. Seems that only the chassis is different among all these models while the actual board is the same. Thanks for clearing that up

This post has been edited by Jared21: Jan 7 2020, 11:59 PM
Prince J
post Jan 8 2020, 01:17 AM

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QUOTE(Jared21 @ Jan 7 2020, 11:52 PM)
Interesting. Seems that only the chassis is different among all these models while the actual board is the same. Thanks for clearing that up
*
No problem, happy to help. We are also liaising with factory FAE in regards to the pop sound, will get back as soon as we receive an update from them.
JonKS1
post Jan 8 2020, 11:16 AM

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QUOTE(Prince J @ Jan 8 2020, 01:17 AM)
No problem, happy to help. We are also liaising with factory FAE in regards to the pop sound, will get back as soon as we receive an update from them.
*
This will apply to all laptop including Selenite right?
Prince J
post Jan 8 2020, 11:24 AM

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QUOTE(JonKS1 @ Jan 8 2020, 11:16 AM)
This will apply to all laptop including Selenite right?
*
All our other models do not have this issue, it only happened on the previous SELENITE (non pro) and the factory FAE told us that other market users have never complaint about this. Therefore it will take us sometime to send back the system to have them check on it. We did send once few months back and the FAE couldn't find out anything.

Anything we will keep you guys updated.
JonKS1
post Jan 8 2020, 11:30 AM

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QUOTE(Prince J @ Jan 8 2020, 11:24 AM)
All our other models do not have this issue, it only happened on the previous SELENITE (non pro) and the factory FAE told us that other market users have never complaint about this. Therefore it will take us sometime to send back the system to have them check on it. We did send once few months back and the FAE couldn't find out anything.

Anything we will keep you guys updated.
*
Thank you. I am currently using Selenite, which I have this popping sound problem.

I also noticed the sound produced from the speaker is not balance. Is it due to the subwoofer is located at right side of the laptop causing this problem? I can hear that left side sound is louder than right side sound.
Jared21
post Jan 8 2020, 11:46 AM

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QUOTE(Jared21 @ Jan 5 2020, 01:29 AM)
Theres a fix for it. I'll edit my post with the link once i find it. Ihave it on my laptop and it is running perfectly fine with none of the issue. You also get the original sound control panel back

Edit: http://forum.notebookreview.com/threads/to...815943/page-462

Link to download the driver: http://asrock.pc.cdn.bitgravity.com/Driver...v8619_FF00).zip

Make sure to completely uninstall your current realtek and soundblaster drivers before doing this
*
Use this to fix your popping sound

Uninstall your sound blaster and current realtek drivers and only install the realtek driver in the link from Asrock. Then you can open up the OG realtek sound manager and tune it to your liking. I used the rock preset and change a couple of levels and it sounds basically the same as when tuning with the SB software

This post has been edited by Jared21: Jan 8 2020, 11:49 AM
JonKS1
post Jan 8 2020, 11:58 AM

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QUOTE(Jared21 @ Jan 8 2020, 11:46 AM)
Use this to fix your popping sound

Uninstall your sound blaster and current realtek drivers and only install the realtek driver in the link from Asrock. Then you can open up the OG realtek sound manager and tune it to your liking. I used the rock preset and change a couple of levels and it sounds basically the same as when tuning with the SB software
*
I did some setting with the power management, which reduce the popping sound. Just that I notice the sound is unbalance from the speaker. Do you feel that?
alexnvidia
post Jan 8 2020, 12:13 PM

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QUOTE(Prince J @ Jan 8 2020, 04:24 AM)
All our other models do not have this issue, it only happened on the previous SELENITE (non pro) and the factory FAE told us that other market users have never complaint about this. Therefore it will take us sometime to send back the system to have them check on it. We did send once few months back and the FAE couldn't find out anything.

Anything we will keep you guys updated.
*
before you send the unit back to factory, did you guys test it out and verified the issue exist on your end?
Jared21
post Jan 8 2020, 12:27 PM

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QUOTE(JonKS1 @ Jan 8 2020, 11:58 AM)
I did some setting with the power management, which reduce the popping sound. Just that I notice the sound is unbalance from the speaker. Do you feel that?
*
Don't really feel that on my unit.

When messing around with the volume levels for the main speakers and the sub, the level of the sub doesnt affect anything on my end and it sounds perfectly balanced when using
JonKS1
post Jan 8 2020, 12:53 PM

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QUOTE(Jared21 @ Jan 8 2020, 12:27 PM)
Don't really feel that on my unit.

When messing around with the volume levels for the main speakers and the sub, the level of the sub doesnt affect anything on my end and it sounds perfectly balanced when using
*
Perhaps it is the audio driver again which cause the unbalance sound
Jared21
post Jan 8 2020, 03:27 PM

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QUOTE(JonKS1 @ Jan 8 2020, 12:53 PM)
Perhaps it is the audio driver again which cause the unbalance sound
*
Most likely its something to do with the speaker balance. Perhaps its more towards one side
Prince J
post Jan 8 2020, 05:04 PM

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QUOTE(JonKS1 @ Jan 8 2020, 11:58 AM)
I did some setting with the power management, which reduce the popping sound. Just that I notice the sound is unbalance from the speaker. Do you feel that?
*
The subwoofer is attached on one side of the speaker.
Jared21
post Jan 8 2020, 08:51 PM

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QUOTE(Prince J @ Jan 8 2020, 05:04 PM)
The subwoofer is attached on one side of the speaker.
*
Have a feeling that its probably his left and right channels which are out of balance
Jared21
post Jan 11 2020, 09:27 PM

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Illegear staff: Will flashing another reseller's bios void warranty? Am looking to flash the XMG bios
Jared21
post Jan 14 2020, 09:41 PM

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To anyone with the Selenite or Onyx suffering from unusually high package power draw, follow these steps. Full credit to eddi3x3x3 on the notebookreview forum:

1. DO NOT use geforce experience
2. Reinstall the nvidia drivers using the NVcleaninstaller (https://www.techpowerup.com/forums/...an-installer-for-nvidia-drivers-alpha.249085/)

When you run the NVcleaninstaller, make sure you select the following:
1. Display Driver (need this obviously)
2. PhysX
3. HD Audio via HDMI
4. Microsoft Visual C 2017 Runtime
5. Optimus (Need that battery life right?)
6. USB-C driver (need this for display port over usb C)
7. Shield Wireless Controller (only if you plan to stream gameplay to another device, otherwise leave it unchecked)
8. Virtual Audio
Leave everything else unchecked until nvidia fixes this issue. My CPU wattage went down from an idle 12 W average to 1-2 W average.

I'm now getting less than 1w idle on both battery and while plugged in and this fix sticks through restarts. Who needs nvidia's dumb telemetry and GFE anyways. C states also drop down to C8 with mine being around 50 to 60% in C8

This post has been edited by Jared21: Jan 14 2020, 09:42 PM
SaiyanGoku
post Jan 15 2020, 12:01 AM

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QUOTE(Jared21 @ Jan 14 2020, 07:11 PM)
To anyone with the Selenite or Onyx suffering from unusually high package power draw, follow these steps. Full credit to eddi3x3x3 on the notebookreview forum:

1. DO NOT use geforce experience
2. Reinstall the nvidia drivers using the NVcleaninstaller (https://www.techpowerup.com/forums/...an-installer-for-nvidia-drivers-alpha.249085/)

When you run the NVcleaninstaller, make sure you select the following:
1. Display Driver (need this obviously)
2. PhysX
3. HD Audio via HDMI
4. Microsoft Visual C 2017 Runtime
5. Optimus (Need that battery life right?)
6. USB-C driver (need this for display port over usb C)
7. Shield Wireless Controller (only if you plan to stream gameplay to another device, otherwise leave it unchecked)
8. Virtual Audio
Leave everything else unchecked until nvidia fixes this issue. My CPU wattage went down from an idle 12 W average to 1-2 W average.

I'm now getting less than 1w idle on both battery and while plugged in and this fix sticks through restarts. Who needs nvidia's dumb telemetry and GFE anyways. C states also drop down to C8 with mine being around 50 to 60% in C8
*
Didn't expect GeForce Experience to be the reason for this issue. shocking.gif
Jared21
post Jan 15 2020, 12:09 AM

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QUOTE(SaiyanGoku @ Jan 15 2020, 12:01 AM)
Didn't expect GeForce Experience to be the reason for this issue.  shocking.gif
*
Its not exactly GFE per say. Rather its one of the components in the driver thats causing the massive power draw. In all honestly GFE and all the other stuff not needed for gaming just bloat running in the background along with the nvidia telemetry. As long as you keep your drivers somewhat up to date its all good. Theres even a subreddit dedicated to the benchmarks of nvidia drivers


Jared21
post Jan 15 2020, 12:42 AM

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QUOTE(SaiyanGoku @ Jan 15 2020, 12:01 AM)
Didn't expect GeForce Experience to be the reason for this issue.  shocking.gif
*
Here is windows new estimate of my battery life. So taking in to account typical use at college with documents and the occasional youtube or spotify on break, i'd say i can comfortably get at least 5 and a half to 6 hours maximum of real world use with this fix


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SaiyanGoku
post Jan 15 2020, 01:19 AM

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QUOTE(Jared21 @ Jan 14 2020, 07:11 PM)
To anyone with the Selenite or Onyx suffering from unusually high package power draw, follow these steps. Full credit to eddi3x3x3 on the notebookreview forum:

1. DO NOT use geforce experience
2. Reinstall the nvidia drivers using the NVcleaninstaller (https://www.techpowerup.com/forums/...an-installer-for-nvidia-drivers-alpha.249085/)

When you run the NVcleaninstaller, make sure you select the following:
1. Display Driver (need this obviously)
2. PhysX
3. HD Audio via HDMI
4. Microsoft Visual C 2017 Runtime
5. Optimus (Need that battery life right?)
6. USB-C driver (need this for display port over usb C)
7. Shield Wireless Controller (only if you plan to stream gameplay to another device, otherwise leave it unchecked)
8. Virtual Audio
Leave everything else unchecked until nvidia fixes this issue. My CPU wattage went down from an idle 12 W average to 1-2 W average.

I'm now getting less than 1w idle on both battery and while plugged in and this fix sticks through restarts. Who needs nvidia's dumb telemetry and GFE anyways. C states also drop down to C8 with mine being around 50 to 60% in C8
*
Followed everything to the dot, still no change. Lowest I get is 11.2W. Freaking uncore is always using 11W. bangwall.gif bangwall.gif bangwall.gif
Jared21
post Jan 15 2020, 10:52 AM

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QUOTE(SaiyanGoku @ Jan 15 2020, 01:19 AM)
Followed everything to the dot, still no change. Lowest I get is 11.2W. Freaking uncore is always using 11W.  bangwall.gif  bangwall.gif  bangwall.gif
*
Hmm which driver did you do this with. IIRC the thread only tried with 441.41 and 441.66
SaiyanGoku
post Jan 15 2020, 01:05 PM

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QUOTE(Jared21 @ Jan 15 2020, 08:22 AM)
Hmm which driver did you do this with. IIRC the thread only tried with 441.41 and 441.66
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On 441.41
Power draw on idle never goes below 12W. However, when I left the laptop idling overnight, the lowest recorded was 7W. This is still high considering it wasn't doing anything at all other than being switched on.
Jared21
post Jan 15 2020, 01:19 PM

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QUOTE(SaiyanGoku @ Jan 15 2020, 01:05 PM)
On 441.41
Power draw on idle never goes below 12W. However, when I left the laptop idling overnight, the lowest recorded was 7W. This is still high considering it wasn't doing anything at all other than being switched on.
*
Interesting. I used the HIPM+DIPM+DevSleep section before i discovered the driver bug

http://forum.notebookreview.com/threads/gu...-states.815602/
incubus_skj
post Jan 15 2020, 03:04 PM

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Ryan@Illegear on leave? saturday til now he no reply my whatsapp liao
AZIM@ILLEGEAR
post Jan 15 2020, 03:09 PM

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QUOTE(incubus_skj @ Jan 15 2020, 03:04 PM)
Ryan@Illegear on leave? saturday til now he no reply my whatsapp liao
*
Hi incubus_skj, sorry about this! You may also PM me your WhatsApp number/WhatsApp our Sales Hotline at 018-6648599 smile.gif Will assist accordingly~
incubus_skj
post Jan 15 2020, 03:14 PM

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QUOTE(AZIM@ILLEGEAR @ Jan 15 2020, 03:09 PM)
Hi incubus_skj, sorry about this! You may also PM me your WhatsApp number/WhatsApp our Sales Hotline at 018-6648599 smile.gif Will assist accordingly~
*
no problem, immediately after i posted i got the message from him already lol thumbup.gif
SaiyanGoku
post Jan 18 2020, 05:01 PM

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QUOTE(Jared21 @ Jan 15 2020, 10:49 AM)
Interesting. I used the HIPM+DIPM+DevSleep section before i discovered the driver bug

http://forum.notebookreview.com/threads/gu...-states.815602/
*
BIG UPDATE:

I installed latest UHD 630 drivers from Intel and boy oh boy, it not only fixed idle power draw but reduced idle temperatures to 35-37 °C too. I guess optimus wasn't configured properly and RTX 2060 was always active despite no game running.
Now power draw while browsing or watching offline video sits at 3-4W.


ZM Fong
post Jan 18 2020, 05:23 PM

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QUOTE(SaiyanGoku @ Jan 18 2020, 05:01 PM)
BIG UPDATE:

I installed latest UHD 630 drivers from Intel and boy oh boy, it not only fixed idle power draw but reduced idle temperatures to 35-37 °C too. I guess optimus wasn't configured properly and RTX 2060 was always active despite no game running.
Now power draw while browsing or watching offline video sits at 3-4W.
*
good to know, which driver version?
SaiyanGoku
post Jan 18 2020, 05:32 PM

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QUOTE(ZM Fong @ Jan 18 2020, 02:53 PM)
good to know, which driver version?
*
DCH driver version 26.20.100.7584 for UHD 630 and 441.41-notebook-win10-64bit-international-dch-whql for RTX 2060.
storytellerz
post Jan 24 2020, 12:34 AM

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My Window Logo button is not functioning when I pressed it, anyone know what is the issue? Or maybe did I accidentally disable it?
AZIM@ILLEGEAR
post Jan 24 2020, 03:44 PM

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QUOTE(storytellerz @ Jan 24 2020, 12:34 AM)
My Window Logo button is not functioning when I pressed it, anyone know what is the issue? Or maybe did I accidentally disable it?
*
Hi storytellerz, have you tried toggling the Windows key functionality on your laptop by pressing FN+F2? The function might be accidentally disabled previously, quite normal for many users laugh.gif
Prince J
post Jan 24 2020, 07:37 PM

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Official Selenite Pro Unboxing Video


storytellerz
post Jan 24 2020, 07:41 PM

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QUOTE(AZIM@ILLEGEAR @ Jan 24 2020, 03:44 PM)
Hi storytellerz, have you tried toggling the Windows key functionality on your laptop by pressing FN+F2? The function might be accidentally disabled previously, quite normal for many users  laugh.gif
*
It works! LOL, what a magic!

alexnvidia
post Jan 29 2020, 01:57 PM

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is it just me or is the area above the keyboard F5-F11 keys extremely hot? i dont recall any power delivery circuits underneath that area. why is it so hot? will it cause long term problems?
Prince J
post Jan 29 2020, 02:28 PM

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QUOTE(alexnvidia @ Jan 29 2020, 01:57 PM)
is it just me or is the area above the keyboard F5-F11 keys extremely hot? i dont recall any power delivery circuits underneath that area. why is it so hot? will it cause long term problems?
*
The heatsink is placed underneath the F5 to F11 buttons (keyboard top), it's normal.
alexnvidia
post Jan 29 2020, 03:51 PM

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QUOTE(Prince J @ Jan 29 2020, 07:28 AM)
The heatsink is placed underneath the F5 to F11 buttons (keyboard top), it's normal.
*
I've checked at the back, the heatsink is not directly underneath the area above F5 to F11 keys. That area is around the HDMI and two Display ports and there's nothing there which is hot. Besides, the heatsink has no direct contact with that area and it's isolated by the motherboard.

The area above F5-F11 is crazy hot. I cant even place my fingers there for 3 seconds without being burnt. That cant be good for the longevity of the motherboard components and PCB.
Prince J
post Jan 29 2020, 05:01 PM

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QUOTE(alexnvidia @ Jan 29 2020, 03:51 PM)
I've checked at the back, the heatsink is not directly underneath the area above F5 to F11 keys. That area is around the HDMI and two Display ports and there's nothing there which is hot. Besides, the heatsink has no direct contact with that area and it's isolated by the motherboard.

The area above F5-F11 is crazy hot. I cant even place my fingers there for 3 seconds without being burnt. That cant be good for the longevity of the motherboard components and PCB.
*
Hi alexnvidia,

We never had any Selenite user burnt his motherboard components and PCB due to the thermal design / heat dissipation since the 1st generation SELENITE i7-8750H and GTX1060 model, and in fact selenite is one of our best cooled laptops we have released.

If you are worry about the longevity or something, you can always send to us for servicing / checking.

Thank you.
alexnvidia
post Jan 30 2020, 09:08 AM

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QUOTE(Prince J @ Jan 29 2020, 10:01 AM)
Hi alexnvidia,

We never had any Selenite user burnt his motherboard components and PCB due to the thermal design / heat dissipation since the 1st generation SELENITE i7-8750H and GTX1060 model, and in fact selenite is one of our best cooled laptops we have released.

If you are worry about the longevity or something, you can always send to us for servicing / checking.

Thank you.
*
Thanks for the feedback. Is there an update to the popping and crackling issue for the highly problematic selenite realtek driver from the manufacturer?
Prince J
post Jan 30 2020, 12:21 PM

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QUOTE(alexnvidia @ Jan 30 2020, 09:08 AM)
Thanks for the feedback. Is there an update to the popping and crackling issue for the highly problematic selenite realtek driver from the manufacturer?
*
They are asking us to send an unit back again for inspection after they are back from holiday.

To resolve the problem effectively, can we request for your laptop with the particular song generating the most crackles stored inside your storage drive so we can pinpoint to them what are the crackles you wish to solve?

We tried to send our Selenite stock back last year but they said there was no crackles found on their end. Moreover, there are no other customers from other regions (US, Europe, Korea etc) complaining the crackles on this GK-S (selenite) model according to them.
alexnvidia
post Jan 30 2020, 12:26 PM

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QUOTE(Prince J @ Jan 30 2020, 05:21 AM)
They are asking us to send an unit back again for inspection after they are back from holiday.

To resolve the problem effectively, can we request for your laptop with the particular song generating the most crackles stored inside your storage drive so we can pinpoint to them what are the crackles you wish to solve?

We tried to send our Selenite stock back last year but they said there was no crackles found on their end. Moreover, there are no other customers from other regions (US, Europe, Korea etc) complaining the crackles on this GK-S (selenite) model according to them.
*

the popping and crackling issue does not depend on the song. It just happens randomly appearing out of no where when there's audio playing, or when the audio is about to play. it can be music, can be movie, can be youtube stuff, can be gaming. it's really difficult to replicate it consistently, but it is there. have you tried testing this out on your end and can you hear the popping and crackling on your end?
Prince J
post Jan 30 2020, 08:04 PM

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QUOTE(alexnvidia @ Jan 30 2020, 12:26 PM)
the popping and crackling issue does not depend on the song. It just happens randomly appearing out of no where when there's audio playing, or when the audio is about to play. it can be music, can be movie, can be youtube stuff, can be gaming. it's really difficult to replicate it consistently, but it is there. have you tried testing this out on your end and can you hear the popping and crackling on your end?
*
I will ask my tech manager next week when he has back to work.

Can we request for your physical machine for a test?
alexnvidia
post Jan 30 2020, 08:32 PM

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QUOTE(Prince J @ Jan 30 2020, 01:04 PM)
I will ask my tech manager next week when he has back to work.

Can we request for your physical machine for a test?
*
will you replace my unit with another unit if i send it in? otherwise i will have no laptop to use
Prince J
post Jan 31 2020, 12:03 PM

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QUOTE(alexnvidia @ Jan 30 2020, 08:32 PM)
will you replace my unit with another unit if i send it in? otherwise i will have no laptop to use
*
Hi Alex

Yes you can request a loan laptop from us for temporary usage!
Jared21
post Feb 1 2020, 04:06 PM

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QUOTE(alexnvidia @ Jan 30 2020, 09:08 AM)
Thanks for the feedback. Is there an update to the popping and crackling issue for the highly problematic selenite realtek driver from the manufacturer?
*
Did you try the realtek workaround that was posted on the GK5 forum in notebookreview?
amir.asyraf
post Feb 1 2020, 10:37 PM

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I got my Selenite with RTX 2060.

Not gonna talk about hardware spec performance, since it's mostly the same across any device, the only variable being thermal performance

1) Audio
This has got to be the most disappointing part of the laptop. The speakers are so underwhelming. Sounds weak with meh dynamic range. It gets slightly better when you use the pre-installed Sound Blaster Connect. Also, not sure if this is my laptop's problem, but the speaker has a very noticeable popping sound every now and then. I can't pinpoint exactly when it happens, but it does and it's there.


2) Thermal Performance
Out of the box, it was poor at first. I constantly hit the 95 °C PROCHOT (thermal throttle) on the CPU (not even playing at highest setting).

But after undervolting the CPU Core and CPU Cache using Throttlestop, I managed to significantly reduce the temperature and now it rarely goes above 78 °C. Now, it's great! The heat also builds up at the upper part of the laptop body, so when you're using it, you barely feel the heat

They probably didn't do the stress test + undervolting enough I guess? Right now, I'm at -122.1 mV offset on both CPU Core and CPU Cache, and System Agent and iGPU at -45.9 mV offset. Probably could go lower, haven't really gone to the point of it crashing.

On light usage, it's around 42-48 °C during the day and 36-44 °C at night.

But this laptop can easily handle any game you throw at it. No problem. It's just a matter of what FPS you're willing to tolerate.


3) Keyboard
Kinda ok but not particularly great. They keys kind of, uhh wobbly?. And the click isn't as satisfying as I thought it would be. RGB looks awesome though.


4) Touchpad
I personally I think it's great, accurate and feels just nice. So far the best laptop touchpad I've used (that I own).


5) Battery
You'd be lucky to get 4 hours on this, even on the most conservative power saving setting + undervolting + light web browsing. Make sure to change to globally use Integrated graphics in Nvidia control panel, otherwise it's just gonna drive everything with the discrete graphic.


6) Screen
Great for me. 144 Hz and bright. Colour looks good and vibrant. Haven't tested colour accuracy though. The thin bezel is especially nice.


7) Price worthiness
This is what fucked me up the most lol. I thought Illegear has the best price/spec ratio!

https://shopee.com.my/MSI-17.3-GE75-9SF-668...9432.6111695931

Much better spec (RTX 2070) at lower price! MSI too!

Overall, I'd rate the Selenite RTX 2060 7/10

This post has been edited by amir.asyraf: Feb 1 2020, 10:43 PM
Jared21
post Feb 3 2020, 02:13 PM

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QUOTE(amir.asyraf @ Feb 1 2020, 10:37 PM)
I got my Selenite with RTX 2060.

Not gonna talk about hardware spec performance, since it's mostly the same across any device, the only variable being thermal performance

1) Audio
This has got to be the most disappointing part of the laptop. The speakers are so underwhelming. Sounds weak with meh dynamic range. It gets slightly better when you use the pre-installed Sound Blaster Connect. Also, not sure if this is my laptop's problem, but the speaker has a very noticeable popping sound every now and then. I can't pinpoint exactly when it happens, but it does and it's there.
2) Thermal Performance
Out of the box, it was poor at first. I constantly hit the 95 °C PROCHOT (thermal throttle) on the CPU (not even playing at highest setting).

But after undervolting the CPU Core and CPU Cache using Throttlestop, I managed to significantly reduce the temperature and now it rarely goes above 78 °C. Now, it's great! The heat also builds up at the upper part of the laptop body, so when you're using it, you barely feel the heat

They probably didn't do the stress test + undervolting enough I guess? Right now, I'm at -122.1 mV offset on both CPU Core and CPU Cache, and System Agent and iGPU at -45.9 mV offset. Probably could go lower, haven't really gone to the point of it crashing.

On light usage, it's around 42-48 °C during the day and 36-44 °C at night.

But this laptop can easily handle any game you throw at it. No problem. It's just a matter of what FPS you're willing to tolerate.
3) Keyboard
Kinda ok but not particularly great. They keys kind of, uhh wobbly?. And the click isn't as satisfying as I thought it would be. RGB looks awesome though.
4) Touchpad
I personally I think it's great, accurate and feels just nice. So far the best laptop touchpad I've used (that I own).
5) Battery
You'd be lucky to get 4 hours on this, even on the most conservative power saving setting + undervolting + light web browsing. Make sure to change to globally use Integrated graphics in Nvidia control panel, otherwise it's just gonna drive everything with the discrete graphic.
6) Screen
Great for me. 144 Hz and bright. Colour looks good and vibrant. Haven't tested colour accuracy though. The thin bezel is especially nice.
7) Price worthiness
This is what fucked me up the most lol. I thought Illegear has the best price/spec ratio!

https://shopee.com.my/MSI-17.3-GE75-9SF-668...9432.6111695931

Much better spec (RTX 2070) at lower price! MSI too!

Overall, I'd rate the Selenite RTX 2060 7/10
*
1) For audio refer to the last post on this page of this forum: http://forum.notebookreview.com/threads/to...815943/page-462
I've done this workaround and its improved my speaker experience quite a bit. I dont get any popping sounds and the equalizer does so much more than the SB software. Its the OG realtek control panel so no installing additional software or anything. Simple and clean with all the options you need

2) Regarding thermals, TG Kryonaut is possibly the worse choice of thermal paste for this laptop. The heatsinks are very uneven (typical ODM stuff, Clevo has this problem as well), CPU hold down uses 3 screws instead of 4 corner ones combined with a thin paste like Kryonaut equals pump out and the eventual rise of temps in the long run. Save money and just repaste yourself with something thicker like GC Extreme, Mastergel Nano or Phobya Nanogrease Extreme if you can find it. Personally wouldn't recommend IC DIamond cos it tends to scratch the die but is more than thick enough to compensate the shitty heatsink balance. I had core differentials up to 15 plus degrees on Kryonaut but managed to drop it to about 5 with Mastergel Nano. LM wont do you much due to the uneven heatsink and the voiding of warranty.

The BIOS used to allow undervolting all the way to -200mv but the latest can only get you to -50 and the rest has to be done via XTU or throttlestop. My chip draws around 1.2v stock so i have a -185mv undervolt on core, -85 on cache and -70 on igpu. If you want more control, custom BIOS is the only way to go or you can try to flash an XMG one which has a ton more options than any tongfang reseller so far. Kind of sad when you think about it. Other companies like XMG and Eluktronics offer so much more in the CC software and BIOS while we're stuck with something so barebones

Illegear should do their burn in test with Prime95 and Furmark at the same instance if they really want to test stability. This test combo will bring any system to its knees and if it can pass this test, it can hold up with any task.

3) I'm trying to source the keycaps of the XMG Neo 17. From what ive read they seem to have less wobble and their font is soo much cleaner than what oterh vendors have

4) Dont expect much from ODMs with battery life lmao. This is normal. However some peeps are trying to source the Selenite Pro/MAX17 battery and trying to see if it fits. Undervolt as much as you can to save power even on battery.

5) What panel is in your laptop? Some people have gotten Chi Mei CMN175D panels instead of the BoE one and i'm trying to source it due to it not using PWM to control brightness and its also a brighter display

6) Looking at the link it shows just a 6 month warranty. Even with that price, i'd much rather pay a bit more for a vendor that at least gives SOME support rather than going through so many loops just to fix something. With the 11/11 sale my unit came out to just above RM6.5K which isnt THAT much more than the GE75 in that link. The boosted 2060 gives close performance to a full 2070 as well, easily beating a Max Q 2070.

This post has been edited by Jared21: Feb 3 2020, 02:27 PM
amir.asyraf
post Feb 3 2020, 05:54 PM

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Woah nice thanks for replying!

QUOTE(Jared21 @ Feb 3 2020, 02:13 PM)
1) For audio refer to the last post on this page of this forum: http://forum.notebookreview.com/threads/to...815943/page-462
I've done this workaround and its improved my speaker experience quite a bit. I dont get any popping sounds and the equalizer does so much more than the SB software. Its the OG realtek control panel so no installing additional software or anything. Simple and clean with all the options you need
*
Thanks, will try and report back.

QUOTE(Jared21 @ Feb 3 2020, 02:13 PM)
2) Regarding thermals, TG Kryonaut is possibly the worse choice of thermal paste for this laptop. The heatsinks are very uneven (typical ODM stuff, Clevo has this problem as well), CPU hold down uses 3 screws instead of 4 corner ones combined with a thin paste like Kryonaut equals pump out and the eventual rise of temps in the long run. Save money and just repaste yourself with something thicker like GC Extreme, Mastergel Nano or Phobya Nanogrease Extreme if you can find it. Personally wouldn't recommend IC DIamond cos it tends to scratch the die but is more than thick enough to compensate the shitty heatsink balance. I had core differentials up to 15 plus degrees on Kryonaut but managed to drop it to about 5 with Mastergel Nano. LM wont do you much due to the uneven heatsink and the voiding of warranty.

The BIOS used to allow undervolting all the way to -200mv but the latest can only get you to -50 and the rest has to be done via XTU or throttlestop. My chip draws around 1.2v stock so i have a -185mv undervolt on core, -85 on cache and -70 on igpu. If you want more control, custom BIOS is the only way to go or you can try to flash an XMG one which has a ton more options than any tongfang reseller so far. Kind of sad when you think about it. Other companies like XMG and Eluktronics offer so much more in the CC software and BIOS while we're stuck with something so barebones

Illegear should do their burn in test with Prime95 and Furmark at the same instance if they really want to test stability. This test combo will bring any system to its knees and if it can pass this test, it can hold up with any task.
*
I see... Thanks I'll definitely be repasting. And yeah for the first time with this laptop, just yesterday I had a relatively long and intense gaming session (3+ hours) and the CPU was constantly hitting its limit at 95 °C, some core even hitting 99 °C.

Man -185 mV offset is really good, unfortunately for me mine is already unstable at -145 mV, with the OS being completely frozen when running Battlefield V and I had to hard reboot. Also, I thought you're supposed to undervolt both CPU Core and CPU Cache equally?

Does flashing custom BIOS void warranty?

QUOTE(Jared21 @ Feb 3 2020, 02:13 PM)
5) What panel is in your laptop? Some people have gotten Chi Mei CMN175D panels instead of the BoE one and i'm trying to source it due to it not using PWM to control brightness and its also a brighter display
*
I've no idea. Where to check?

QUOTE(Jared21 @ Feb 3 2020, 02:13 PM)
6) Looking at the link it shows just a 6 month warranty. Even with that price, i'd much rather pay a bit more for a vendor that at least gives SOME support rather than going through so many loops just to fix something. With the 11/11 sale my unit came out to just above RM6.5K which isnt THAT much more than the GE75 in that link. The boosted 2060 gives close performance to a full 2070 as well, easily beating a Max Q 2070.
*
Is it really boosted? Also, do you use MSI Afterburner with yours to boost the GPU or undervolt? If so, would be great if you could share your profile here. I suck at trying to tune it.

JonKS1
post Feb 3 2020, 11:21 PM

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Is it normal that the Selenite monitor appears to have white light leakage at the bottom part of the screen?

It looks like this as shown in the website:
https://www.dell.com/support/article/my/en/...-screen?lang=en

This post has been edited by JonKS1: Feb 4 2020, 07:26 AM


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Jared21
post Feb 3 2020, 11:29 PM

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QUOTE(amir.asyraf @ Feb 3 2020, 05:54 PM)
Woah nice thanks for replying!
Thanks, will try and report back.
I see... Thanks I'll definitely be repasting. And yeah for the first time with this laptop, just yesterday I had a relatively long and intense gaming session (3+ hours) and the CPU was constantly hitting its limit at 95 °C, some core even hitting 99 °C.

Man -185 mV offset is really good, unfortunately for me mine is already unstable at -145 mV, with the OS being completely frozen when running Battlefield V and I had to hard reboot. Also, I thought you're supposed to undervolt both CPU Core and CPU Cache equally?

Does flashing custom BIOS void warranty?
I've no idea. Where to check?
Is it really boosted? Also, do you use MSI Afterburner with yours to boost the GPU or undervolt? If so, would be great if you could share your profile here. I suck at trying to tune it.
*
For my undervolt, my cache wont go past -100mv so i left it at -85 to be safe. Core got me dimishing returns at around -190. Will probably back it up to about -170 later.

For display, hit up device manager, click the monitor section, right click on Generic PnP Monitor or whatever its called on your unit and select properties. Under that, hit details and select Hardware Ids from the list.

Yes can confirm this is purely boosted using Turbo mode. I haven't installed Afterburner since it requires the GPU to be active and that draws a lot more power if say i left it running in the background without knowing. So far the highest i've seen my 2060 boost is about 1935mhz and it holds at 1905mhz once the cooling system gets heatsoaked. My firestrike scores are also in line with what i expected with my highest score being 16149. Consistently in the 15k to 16k range. I've linked it below. You should see my undervolt used at that time listed in the description box and left a tidbit smile.gif Can compare to my desktop score in my sig for reference.

http://www.3dmark.com/fs/21345146

This post has been edited by Jared21: Feb 3 2020, 11:32 PM
amir.asyraf
post Feb 4 2020, 05:09 PM

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QUOTE(Jared21 @ Feb 3 2020, 11:29 PM)
For my undervolt, my cache wont go past -100mv so i left it at -85 to be safe. Core got me dimishing returns at around -190. Will probably back it up to about -170 later.

For display, hit up device manager, click the monitor section, right click on Generic PnP Monitor or whatever its called on your unit and select properties. Under that, hit details and select Hardware Ids from the list.

Yes can confirm this is purely boosted using Turbo mode. I haven't installed Afterburner since it requires the GPU to be active and that draws a lot more power if say i left it running in the background without knowing. So far the highest i've seen my 2060 boost is about 1935mhz and it holds at 1905mhz once the cooling system gets heatsoaked. My firestrike scores are also in line with what i expected with my highest score being 16149. Consistently in the 15k to 16k range. I've linked it below. You should see my undervolt used at that time listed in the description box and left a tidbit smile.gif Can compare to my desktop score in my sig for reference.

http://www.3dmark.com/fs/21345146
*
Nice. I haven't done any benchmarking or stress testing on mine, don't really care. As long I can game and open Visual Studio without the laptop going into seizure.
lutp2003
post Feb 14 2020, 05:18 PM

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Just got my selenite pro today I'm no laptop expert but so far I am satisfied with the product that I've purchased

I took the one with 2070 with killer wifi
Added an extra ssd (games are too big nowadays)

These are my quick impressions so far for the selenite pro
I am.by no means am expert in computers more of an enthusiast

Build quality is very good. The magnesium allow has its premium feel to it
I have no issues with the audio so far. No crackling or popping sound
The audio is loud enough for me to comfortable watch a video
Gaming is fine too however the fans do get loud on heavy load.some might prefer a headset

The panel is bright and responsive. I'vr tried to check for ghosting but I can't say ive seen any

As with the others heat is still an issue
Ive tried undervolting on my PC a few years ago through the bios but with this laptop I'm a bit worried of doing it. Not familiar with Throttlestop
With the stock settings I haven't had any issues with throttling

I haven't tried gaming for more than 2 hours so the results might be different

Just giving my thoughts here as I tried to get as much review on the laptop before but it's quite barren to find it on the net

I kept going back to reviews on the Eluktronicks Max 17
incubus_skj
post Feb 20 2020, 05:52 PM

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QUOTE(lutp2003 @ Feb 14 2020, 05:18 PM)
Just got my selenite pro today I'm no laptop expert but so far I am satisfied with the product that I've purchased

I took the one with 2070 with killer wifi
Added an extra ssd (games are too big nowadays)

These are my quick impressions so far for the selenite pro
I am.by no means am expert in computers more of an enthusiast

Build quality is very good. The magnesium allow has its premium feel to it
I have no issues with the audio so far. No crackling or popping sound
The audio is loud enough for me to comfortable watch a video
Gaming is fine too however the fans do get loud on heavy load.some might prefer a headset

The panel is bright and responsive. I'vr tried to check for ghosting but I can't say ive seen any

As with the others heat is still an issue
Ive tried undervolting on my PC a few years ago through the bios but with this laptop I'm a bit worried of doing it. Not familiar with Throttlestop
With the stock settings I haven't had any issues with throttling

I haven't tried gaming for more than 2 hours so the results might be different

Just giving my thoughts here as I tried to get as much review on the laptop before but it's quite barren to find it on the net

I kept going back to reviews on the Eluktronicks Max 17
*
how long did you have to wait for your order? did you have to wait for over 3 weeks also? since they always so good business until cannot fulfill orders in time
incubus_skj
post Feb 24 2020, 10:32 AM

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user posted image
user posted image
user posted image
user posted image

finally got my Selenite Pro this morning. build quality is solid and above my expectation, no pesky bloatware, and the unit is small enough to fit into my work manbag although it's a 17"

the RGB colors a bit soft though, the keyboard illumination isn't as bright as the others in the market.
and since it's a 4-zone RGB, the "wave" function will not look as nice as the per-key RGB keyboards. not that i mind

The THX Spatial Audio is able to pump out quite a loud volume with those tiny speakers, was quite surprised by that too.

The screen's effective sRGB coverage is only 97% and not 100% as advertised, and the color calibration was way out from the one done on my Spyder 5 Pro.

user posted image

This post has been edited by incubus_skj: Feb 24 2020, 10:04 PM
TSmcloudteo
post Feb 28 2020, 10:03 AM

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QUOTE(amir.asyraf @ Feb 1 2020, 10:37 PM)
I got my Selenite with RTX 2060.

Not gonna talk about hardware spec performance, since it's mostly the same across any device, the only variable being thermal performance

1) Audio
This has got to be the most disappointing part of the laptop. The speakers are so underwhelming. Sounds weak with meh dynamic range. It gets slightly better when you use the pre-installed Sound Blaster Connect. Also, not sure if this is my laptop's problem, but the speaker has a very noticeable popping sound every now and then. I can't pinpoint exactly when it happens, but it does and it's there.
2) Thermal Performance
Out of the box, it was poor at first. I constantly hit the 95 °C PROCHOT (thermal throttle) on the CPU (not even playing at highest setting).

But after undervolting the CPU Core and CPU Cache using Throttlestop, I managed to significantly reduce the temperature and now it rarely goes above 78 °C. Now, it's great! The heat also builds up at the upper part of the laptop body, so when you're using it, you barely feel the heat

They probably didn't do the stress test + undervolting enough I guess? Right now, I'm at -122.1 mV offset on both CPU Core and CPU Cache, and System Agent and iGPU at -45.9 mV offset. Probably could go lower, haven't really gone to the point of it crashing.

On light usage, it's around 42-48 °C during the day and 36-44 °C at night.

But this laptop can easily handle any game you throw at it. No problem. It's just a matter of what FPS you're willing to tolerate.
3) Keyboard
Kinda ok but not particularly great. They keys kind of, uhh wobbly?. And the click isn't as satisfying as I thought it would be. RGB looks awesome though.
4) Touchpad
I personally I think it's great, accurate and feels just nice. So far the best laptop touchpad I've used (that I own).
5) Battery
You'd be lucky to get 4 hours on this, even on the most conservative power saving setting + undervolting + light web browsing. Make sure to change to globally use Integrated graphics in Nvidia control panel, otherwise it's just gonna drive everything with the discrete graphic.
6) Screen
Great for me. 144 Hz and bright. Colour looks good and vibrant. Haven't tested colour accuracy though. The thin bezel is especially nice.
7) Price worthiness
This is what fucked me up the most lol. I thought Illegear has the best price/spec ratio!

https://shopee.com.my/MSI-17.3-GE75-9SF-668...9432.6111695931

Much better spec (RTX 2070) at lower price! MSI too!

Overall, I'd rate the Selenite RTX 2060 7/10
*
I second the review above tongue.gif


Touchpad is great I don't miss my mouse too much while I use my laptop for work related usage. I guess can make it a little bit smaller than will be perfect but it's very precise thumbsup.gif

amir.asyraf
post Feb 28 2020, 02:44 PM

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QUOTE(incubus_skj @ Feb 24 2020, 10:32 AM)
the RGB colors a bit soft though, the keyboard illumination isn't as bright as the others in the market.
and since it's a 4-zone RGB, the "wave" function will not look as nice as the per-key RGB keyboards. not that i mind
*
eh it's the same with Selenite which has per-key RGB, the wave animation sucks.

I hope Illegear could release the source code for the command center. I have a some experience in firmware/systems programming, I think I could take a crack at it.

This post has been edited by amir.asyraf: Feb 28 2020, 02:44 PM
incubus_skj
post Feb 28 2020, 02:48 PM

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QUOTE(amir.asyraf @ Feb 28 2020, 02:44 PM)
eh it's the same with Selenite which has per-key RGB, the wave animation sucks.

I hope Illegear could release the source code for the command center. I have a some experience in firmware/systems programming, I think I could take a crack at it.
*
Eh the effects for per key RGB also crap ah? sweat.gif I just leave them 4 different colors no effects easier lol

This post has been edited by incubus_skj: Feb 28 2020, 02:48 PM
amir.asyraf
post Feb 28 2020, 03:10 PM

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QUOTE(incubus_skj @ Feb 28 2020, 02:48 PM)
Eh the effects for per key RGB also crap ah? sweat.gif I just leave them 4 different colors no effects easier lol
*
Yeah it's crap, here's what the wave effect looks like: https://gfycat.com/distinctmiserableafricanjacana

But having the ability to assign each keys their own individual colour is awesome, I just set mine randomly, although I avoid 2 colours next to each other:

user posted image

Too bad the UI/UX for assigning colours to keys sucks though. You can't drag colours to assign multiple keys quickly, and also there's no profiles.

This post has been edited by amir.asyraf: Feb 28 2020, 03:20 PM
incubus_skj
post Feb 28 2020, 04:04 PM

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QUOTE(amir.asyraf @ Feb 28 2020, 03:10 PM)
Yeah it's crap, here's what the wave effect looks like: https://gfycat.com/distinctmiserableafricanjacana

But having the ability to assign each keys their own individual colour is awesome, I just set mine randomly, although I avoid 2 colours next to each other:

user posted image

Too bad the UI/UX for assigning colours to keys sucks though. You can't drag colours to assign multiple keys quickly, and also there's no profiles.
*
Hahaha at least yours has like 6 different zones wave. Mine only had 4
But it's OK lah. The keyboard clackity feel quite comfortable for me. Just need to get used to the weird ass numpad with no enter key and pgup / pgdwn / home / end all around the place
Jared21
post Feb 28 2020, 08:13 PM

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QUOTE(amir.asyraf @ Feb 28 2020, 02:44 PM)
eh it's the same with Selenite which has per-key RGB, the wave animation sucks.

I hope Illegear could release the source code for the command center. I have a some experience in firmware/systems programming, I think I could take a crack at it.
*
I can probably get it from XMG or Eluktronicks. They're very open to all these things
JonKS1
post Feb 29 2020, 07:35 AM

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QUOTE(amir.asyraf @ Feb 28 2020, 03:10 PM)
Yeah it's crap, here's what the wave effect looks like: https://gfycat.com/distinctmiserableafricanjacana

But having the ability to assign each keys their own individual colour is awesome, I just set mine randomly, although I avoid 2 colours next to each other:

user posted image

Too bad the UI/UX for assigning colours to keys sucks though. You can't drag colours to assign multiple keys quickly, and also there's no profiles.
*
If you are seeking for nicer animation of wave, try to set the speed to the maximum. Then you will notice a higher frequency and smoother transition of wave. Try it out
amir.asyraf
post Mar 3 2020, 05:58 PM

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QUOTE(Jared21 @ Feb 28 2020, 08:13 PM)
I can probably get it from XMG or Eluktronicks. They're very open to all these things
*
Hey that would be awesome if you could get it. I'll host it on GitHub, maybe we'll get some more contributors too.

QUOTE(JonKS1 @ Feb 29 2020, 07:35 AM)
If you are seeking for nicer animation of wave, try to set the speed to the maximum. Then you will notice a higher frequency and smoother transition of wave. Try it out
*
It does seem nicer, but still noticeable. It could be much better especially considering it's per-key illumination.

Actually to think about it I've never really seen any keyboard with proper wave animation.
JonKS1
post Mar 3 2020, 08:01 PM

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QUOTE(amir.asyraf @ Mar 3 2020, 05:58 PM)
It does seem nicer, but still noticeable. It could be much better especially considering it's per-key illumination.

Actually to think about it I've never really seen any keyboard with proper wave animation.
*
I enjoy watching the Razer keyboard RGB setting. They have very smooth wave form and illumination.
GisixEX P
post Mar 3 2020, 08:46 PM

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Still waiting for them to fix the crackling sound
ARGGGGGGG
YVONNE@ILLEGEAR
post Mar 4 2020, 11:02 AM

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QUOTE(GisixEX @ Mar 3 2020, 08:46 PM)
Still waiting for them to fix the crackling sound
ARGGGGGGG
*
Hi. Kindly send in your laptop to our Support Center for diagnosis. We are open from Monday to Saturday (11am to 7pm) but the technical team is only available on weekdays.


SaiyanGoku
post Mar 5 2020, 04:04 PM

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Getting frequent STORE_DATA_STRUCTURE_CORRUPTION BSOD error for a week now. Haven't made any changes to stable -120v undervolt to CPU or V-F curve locked to 1300 MHz for RTX 2060 (haven't been playing that many games). Any possible reason/resolution for this? All drivers are updated except GPU (v441.41 currenty) because later versions were causing power draw issues.
YVONNE@ILLEGEAR
post Mar 5 2020, 05:44 PM

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QUOTE(SaiyanGoku @ Mar 5 2020, 04:04 PM)
Getting frequent STORE_DATA_STRUCTURE_CORRUPTION BSOD error for a week now. Haven't made any changes to stable -120v undervolt to CPU or V-F curve locked to 1300 MHz for RTX 2060 (haven't been playing that many games). Any possible reason/resolution for this? All drivers are updated except GPU (v441.41 currenty) because later versions were causing power draw issues.
*
Hi, you may try to reset back the undervolt back to factory default -50mV.
Overtime the undervolt setting get unstable which might cause random BSOD on the system.
Do try to reinstall all the drivers from our support page to avoid is driver conflict from windows updates
Do let us know if there is any improvement.
Jared21
post Mar 7 2020, 01:42 AM

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QUOTE(GisixEX @ Mar 3 2020, 08:46 PM)
Still waiting for them to fix the crackling sound
ARGGGGGGG
*
Theres a fix for it. I'll edit my post with the link once i find it. Ihave it on my laptop and it is running perfectly fine with none of the issue. You also get the original sound control panel back

Edit: http://forum.notebookreview.com/threads/to...815943/page-462

Link to download the driver: http://asrock.pc.cdn.bitgravity.com/Driver...v8619_FF00).zip

Make sure to completely uninstall your current realtek and soundblaster drivers before doing this

SaiyanGoku
post Mar 20 2020, 02:11 PM

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QUOTE(YVONNE@ILLEGEAR @ Mar 5 2020, 03:14 PM)
Hi, you may try to reset back the undervolt back to factory default  -50mV.
Overtime the undervolt setting get unstable which might cause random BSOD on the system.
Do try to reinstall all the drivers from our support page to avoid is driver conflict from windows updates
Do let us know if there is any improvement.
*
Updating drivers did nothing. I disabled Page file and that seems to have solved the issue for now. Still using the same -120 mV undervolt.
I checked how well my laptop was repasted with Kryonaut and as expected, it didn't look good (check the attachment) bruce.gif . Kryonaut pumping out won't be this clean.

As for reported battery life, it is 7 hours now. rclxm9.gif



Attached thumbnail(s)
Attached Image

Attached image(s)
Attached Image
Jared21
post Mar 21 2020, 11:02 PM

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QUOTE(SaiyanGoku @ Mar 20 2020, 02:11 PM)
Updating drivers did nothing. I disabled Page file and that seems to have solved the issue for now. Still using the same -120 mV undervolt.
I checked how well my laptop was repasted with Kryonaut and as expected, it didn't look good (check the attachment)  bruce.gif . Kryonaut pumping out won't be this clean.

As for reported battery life, it is 7 hours now.  rclxm9.gif
*
Kryo does not work well on these barebones units. Same thing with Clevo barebones. Its too thin and the levelness of the heatsink is extremely questionable. Also it tends to dry out around the 80 degree mark for some reason. Switch to a thicker paste. I use CM Master Maker Gel and it helps with the uneveness of the heatsink. Dont get anymore massive core differentials

This post has been edited by Jared21: Mar 21 2020, 11:03 PM
GretZeit
post Mar 28 2020, 05:37 PM

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Dunno about guys but for me the selenite is a love hate relationship.

On 1 hand this is a pretty solid lightweight gaming laptop

On the other hand. This is the laptop i send in for repair the most just in 1 year. when it came there was problem with the sound system and certain buttons. then it was a problem with charging after that was fixed there were times the laptop totally cannot detect the power cable. After this was fixed. I noticed the laptop would shutdown for no reason. Almost like there is a overheating problem. But that cant be since i use it in a aircon room with a laptop cooler. There is also this pop noise from the speaker like someone turned on an external speaker occassionally And just today. 1 year and 2 months plus latter. The laptop cause my house power to trip now i got a monitor that flicker on and off.. sad thing is i mention to illegear tech support before when they checking the charging and cannot find power plug problem, That the mboard or onboard power supply might be faulty and if they can change. but they say its the brick/power plug problem........

So for those guys that got a good laptop ur lucky for those that hit 4d like me well good luck.

Some guy mention a problem with the power button suggest u get the mboard changed. Had a similar problen with my old clevo/tongfang model from aftershock. Mboard was the problem
Prince J
post Mar 28 2020, 06:05 PM

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QUOTE(GretZeit @ Mar 28 2020, 05:37 PM)
Dunno about guys but for me the selenite is a love hate relationship.

On 1 hand this is a pretty solid lightweight gaming laptop

On the other hand. This is the laptop i send in for repair the most just in 1 year. when it came there was problem with the sound system and certain buttons. then it was a problem with charging after that was fixed there were times the laptop totally cannot detect the power cable. After this was fixed. I noticed the laptop would shutdown for no reason. Almost like there is a overheating problem. But that cant be since i use it in a aircon room with a laptop cooler. There is also this pop noise from the speaker like someone turned on an external speaker occassionally And just today. 1 year and 2 months plus latter. The laptop cause my house power to trip now i got a monitor that flicker on and off.. sad thing is i mention to illegear tech support before when they checking the charging and cannot find power plug problem, That the mboard or onboard power supply might be faulty and if they can change. but they say its the brick/power plug problem........

So for those guys that got a good laptop ur lucky for those that hit 4d like me well good luck.

Some guy mention a problem with the power button suggest u get the mboard changed. Had a similar problen with my old clevo/tongfang model from aftershock. Mboard was the problem
*
Hi GretZeit

Sorry of hearing this. May i know have your RMA number or serial number of your laptop so I can assist you further? Do you try to use your laptop in another place and experience the trip?
GretZeit
post Mar 29 2020, 01:50 PM

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QUOTE(Prince J @ Mar 28 2020, 06:05 PM)
Hi GretZeit

Sorry of hearing this. May i know have your RMA number or serial number of your laptop so I can assist you further? Do you try to use your laptop in another place and experience the trip?
*
Hi boss. Btw u mean Trip as in house or just the laptop. If house nope this is the first time and the reason y i say its the laptop cuz the laptop forced shutdown and my house trip. Since the battery is in if it wasnt laptop problem the laptop should be running on battery. If ur talking about the laptop tripping well its rare but happened many times before not just at my house.

My serial is GK7CN6S2183300060

U can check out the problem below. Btw this is happening even if u access bios setting so its not a windows problem


https://drive.google.com/file/d/1FCFscT4nPE...ew?usp=drivesdk
Prince J
post Mar 29 2020, 02:53 PM

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QUOTE(GretZeit @ Mar 29 2020, 01:50 PM)
Hi boss. Btw u mean Trip as in house or just the laptop. If house nope this is the first time and the reason y i say its the laptop cuz the laptop forced shutdown and my house trip. Since the battery is in if it wasnt laptop problem the laptop should be running on battery. If ur talking about the laptop tripping well  its rare but happened many times before not just at my house.

My serial is GK7CN6S2183300060

U can check out the problem below. Btw this is happening even if u access bios setting so its not a windows problem
https://drive.google.com/file/d/1FCFscT4nPE...ew?usp=drivesdk
*
Hi GretZeit,

The trip and forced shutdown are definitely not a windows / bios problem. Can we check the physical laptop?
GretZeit
post Mar 29 2020, 03:01 PM

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QUOTE(Prince J @ Mar 29 2020, 02:53 PM)
Hi GretZeit,

The trip and forced shutdown are definitely not a windows / bios problem. Can we check the physical laptop?
*
Would love to but ur guys are all at home on mco right. I am in ipoh. So that another problem
Prince J
post Mar 29 2020, 03:11 PM

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QUOTE(GretZeit @ Mar 29 2020, 03:01 PM)
Would love to but ur guys are all at home on mco right. I am in ipoh. So that another problem
*
You may send it in after 14th April smile.gif
amir.asyraf
post Apr 4 2020, 01:23 PM

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Guys, what's the equivalent/generic name for the Illegear Selenite from other manufacturers? e.g. Tongfang, XMG, Eluktronick etc
Prince J
post Apr 5 2020, 01:39 PM

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QUOTE(amir.asyraf @ Apr 4 2020, 01:23 PM)
Guys, what's the equivalent/generic name for the Illegear Selenite from other manufacturers? e.g.  Tongfang, XMG, Eluktronick etc
*
Hi amir,

SELENITE is ID-S, SELENITE PRO is ID-P.
Jared21
post Apr 5 2020, 09:32 PM

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Does anyone know the size and thickness of the M.2 thermal pad on the selenite? Have some spare thermal pads lying around (2mm and 3mm)
Prince J
post Apr 6 2020, 11:36 AM

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QUOTE(Jared21 @ Apr 5 2020, 09:32 PM)
Does anyone know the size and thickness of the M.2 thermal pad on the selenite? Have some spare thermal pads lying around (2mm and 3mm)
*
Hi Jared21, our thermal pad for M.2 SSD is 4mm thick.
amir.asyraf
post Apr 6 2020, 04:15 PM

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QUOTE(Prince J @ Apr 5 2020, 01:39 PM)
Hi amir,

SELENITE is ID-S, SELENITE PRO is ID-P.
*
Thanks!
Jared21
post Apr 6 2020, 05:56 PM

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QUOTE(Prince J @ Apr 6 2020, 11:36 AM)
Hi Jared21, our thermal pad for M.2 SSD is 4mm thick.
*
Thanks! thumbup.gif How about length and width?
Prince J
post Apr 6 2020, 09:10 PM

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QUOTE(Jared21 @ Apr 6 2020, 05:56 PM)
Thanks! thumbup.gif  How about length and width?
*
22mm height, 40 to 60mm length depends on your chipset. My tech just told me 1mm to 2mm thickness are fine too, but for best result we recommend 4mm thickness.
Jared21
post Apr 7 2020, 08:07 PM

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QUOTE(Prince J @ Apr 6 2020, 09:10 PM)
22mm height, 40 to 60mm length depends on your chipset. My tech just told me 1mm to 2mm thickness are fine too, but for best result we recommend 4mm thickness.
*
Awesome thank you! Looks like will have to source 4mm
amir.asyraf
post Apr 11 2020, 12:39 PM

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QUOTE(Jared21 @ Mar 21 2020, 11:02 PM)
Kryo does not work well on these barebones units. Same thing with Clevo barebones. Its too thin and the levelness of the heatsink is extremely questionable. Also it tends to dry out around the 80 degree mark for some reason. Switch to a thicker paste. I use CM Master Maker Gel and it helps with the uneveness of the heatsink. Dont get anymore massive core differentials
*
I repasted with CM Mastergel Maker.

Honestly it's just worse compared to TG Kryonaut. Before, playing Anthem my CPU would hover around 80-85C max. Now, it's pushing to 90C constantly. And some core even up to 97C. Even during idle I noticed it's higher on average. Now I regret cry.gif
Prince J
post Apr 12 2020, 03:02 PM

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QUOTE(amir.asyraf @ Apr 11 2020, 12:39 PM)
I repasted with CM Mastergel Maker.

Honestly it's just worse compared to TG Kryonaut. Before, playing Anthem my CPU would hover around 80-85C max. Now, it's pushing to 90C constantly. And some core even up to 97C. Even during idle I noticed it's higher on average. Now I regret  cry.gif
*
Hi amir,

You may send in your selenite and we can help you to repaste back to Thermal Grizzly Kryonaut.
amir.asyraf
post Apr 12 2020, 03:17 PM

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QUOTE(Prince J @ Apr 12 2020, 03:02 PM)
Hi amir,

You may send in your selenite and we can help you to repaste back to Thermal Grizzly Kryonaut.
*
No worries. Already ordered one from Shopee.

Good to experiment I guess.
Jared21
post Apr 15 2020, 12:30 AM

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QUOTE(amir.asyraf @ Apr 11 2020, 12:39 PM)
I repasted with CM Mastergel Maker.

Honestly it's just worse compared to TG Kryonaut. Before, playing Anthem my CPU would hover around 80-85C max. Now, it's pushing to 90C constantly. And some core even up to 97C. Even during idle I noticed it's higher on average. Now I regret  cry.gif
*
Thats interesting. My unit's heatsink wasnt very flat so Kryonaut was too think for it and i got massive temp differences in my cores. Mastergel solved that quite abit for me
Jared21
post Apr 15 2020, 12:34 AM

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The new CAP 5 on the Onyx G looks so much better than what we have on the Selenite. Any chance of being able to swap them on to our units?
Prince J
post Apr 15 2020, 11:30 AM

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QUOTE(Jared21 @ Apr 15 2020, 12:34 AM)
The new CAP 5 on the Onyx G looks so much better than what we have on the Selenite. Any chance of being able to swap them on to our units?
*
I don't think it's possible because both keyboard travel distances are different. The cap 3 is specially designed for 3mm SELENITE keyboard.
Jared21
post Apr 16 2020, 08:34 PM

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QUOTE(Prince J @ Apr 15 2020, 11:30 AM)
I don't think it's possible because both keyboard travel distances are different. The cap 3 is specially designed for 3mm SELENITE keyboard.
*
Aww thats a shame. Looks much cleaner than what the selenite has

Although i feel that the best one is still the caps that XMG uses on their Neo 17
https://www.notebookcheck.net/fileadmin/_pr..._90ce05b488.jpg
Prince J
post Apr 16 2020, 10:20 PM

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QUOTE(Jared21 @ Apr 16 2020, 08:34 PM)
Aww thats a shame. Looks much cleaner than what the selenite has

Although i feel that the best one is still the caps that XMG uses on their Neo 17
https://www.notebookcheck.net/fileadmin/_pr..._90ce05b488.jpg
*
It's the same cap as your selenite. The font is different because XMG bought the keycap without font and use laser machine to engrave themselves. Why you need the euro style keycap?

This post has been edited by Prince J: Apr 17 2020, 01:36 AM
Jared21
post Apr 19 2020, 05:58 PM

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QUOTE(Prince J @ Apr 16 2020, 10:20 PM)
It's the same cap as your selenite. The font is different because XMG bought the keycap without font and use laser machine to engrave themselves. Why you need the euro style keycap?
*
Oh no i was talking about the font sorry. I should have worded that post differently
amir.asyraf
post Apr 27 2020, 04:45 PM

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Prince J or anyone here

How many external monitors does the laptop support at once? Is it 3?
Prince J
post Apr 27 2020, 04:54 PM

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QUOTE(amir.asyraf @ Apr 27 2020, 04:45 PM)
Prince J or anyone here

How many external monitors does the laptop support at once? Is it 3?
*
3x (excluded laptop display) for selenite without thunderbolt 3.

2x (excluded laptop display) for selenite with TB3
amir.asyraf
post Apr 27 2020, 05:20 PM

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QUOTE(Prince J @ Apr 27 2020, 04:54 PM)
3x (excluded laptop display) for selenite without thunderbolt 3.

2x (excluded laptop display) for selenite with TB3
*
awesome thanks!
amir.asyraf
post May 4 2020, 12:55 PM

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Max only goes up to 86W, I thought RTX 2060 GPU boost can go up to 115W? Or am I missing something here hmm.gif

user posted image

This post has been edited by amir.asyraf: May 4 2020, 12:56 PM
Prince J
post May 5 2020, 12:35 PM

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QUOTE(amir.asyraf @ May 4 2020, 12:55 PM)
Max only goes up to 86W, I thought RTX 2060 GPU boost can go up to 115W? Or am I missing something here  hmm.gif

user posted image
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Hi amir,

This is recorded during gaming?
amir.asyraf
post May 5 2020, 12:46 PM

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QUOTE(Prince J @ May 5 2020, 12:35 PM)
Hi amir,

This is recorded during gaming?
*
Benchmark on Unigine Heaven and Valley
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post May 5 2020, 01:01 PM

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QUOTE(amir.asyraf @ May 5 2020, 12:46 PM)
Benchmark on Unigine Heaven and Valley
*
For 9th gen selenite, the GPU is automatically boosted from 80W up to 115W depends on your gameplay. It's 115W by default on 10th gen.
amir.asyraf
post May 5 2020, 04:28 PM

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QUOTE(Prince J @ May 5 2020, 01:01 PM)
For 9th gen selenite, the GPU is automatically boosted from 80W up to 115W depends on your gameplay. It's 115W by default on 10th gen.
*
What do you mean by depends on gameplay? Does it detect the game? Or is it the Valley and Heaven benchmarks aren't GPU intensive enough?
Prince J
post May 6 2020, 12:07 PM

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QUOTE(amir.asyraf @ May 5 2020, 04:28 PM)
What do you mean by depends on gameplay? Does it detect the game? Or is it the Valley and Heaven benchmarks aren't GPU intensive enough?
*
As per ODM the GPU itself determine the application / game / software usage and boost the TDP accordingly between 80W -> 115W.
jason111785
post May 18 2020, 04:04 PM

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any new selenite pro user experienced bottom left chassis wobble? It happened only when the lid is open. Worry is the chassis bend or something...
Prince J
post May 18 2020, 06:41 PM

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QUOTE(jason111785 @ May 18 2020, 04:04 PM)
any new selenite pro user experienced bottom left chassis wobble? It happened only when the lid is open. Worry is the chassis bend or something...
*
Hi jason, as per discussion kindly send in your laptop, will check together with your backlit bleed. Thanks!
Pharamain
post May 19 2020, 03:13 PM

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Looking forward for the Onyx V with AMD 4000 series, just saw it at your FB with it's teaser
SaiyanGoku
post May 20 2020, 11:11 PM

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My battery has swollen even though I rarely use the laptop on battery. It has been about 10 months since my purchase.
user posted image
user posted image

Links to large size images:
https://imgur.com/a/4mwgtCD
Prince J
post May 21 2020, 12:58 AM

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QUOTE(SaiyanGoku @ May 20 2020, 11:11 PM)
My battery has swollen even though I rarely use the laptop on battery. It has been about 10 months since my purchase.
user posted image
user posted image

Links to large size images:
https://imgur.com/a/4mwgtCD
*
Hi Saiyan, can you send in for replacement? Can i also have your laptop serial number to check your warranty?

This post has been edited by Prince J: May 21 2020, 01:05 AM
AZIM@ILLEGEAR
post May 21 2020, 08:19 AM

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QUOTE(SaiyanGoku @ May 20 2020, 11:11 PM)
My battery has swollen even though I rarely use the laptop on battery. It has been about 10 months since my purchase.
user posted image
user posted image

Links to large size images:
https://imgur.com/a/4mwgtCD
*
May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding the rectification procedure by using the contact number below:

018-261 8599 (WhatsApp)

SaiyanGoku
post May 21 2020, 12:13 PM

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QUOTE(AZIM@ILLEGEAR @ May 21 2020, 05:49 AM)
May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding the rectification procedure by using the contact number below:

018-261 8599 (WhatsApp)
*
Yes Azim, I've notified them.
xearsol
post May 21 2020, 08:20 PM

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Hi i;m having problem with my selenite, barely less than a year using, i have experienced what i believe to be the SSD issue.
The first time it happened was in march, when all of a sudden it does not boot, and in the APTIO UEFI, the ssd was not detected at all.

after leaving it for like a day, it resumed normal and could detect the SSD again.

and then today, after installing COD MW update, the windows fail to boot and it got stuck in the infinite boot loop of the APTIO UEFI, to the point it shows windows boot manager showing error 0xc00000185, AN unexpected error has occured.
I believe this is the same issue with the SSD but in the bios it detects the SSD. however i cannot boot into windows as it will stuck again at the infinite boot loop.

I have message the team on whatsapp. Whats frustrating is that it happens at night when I'm using it, and its not my daily driver laptop as i only use it at night, and i dont think the team is available at night. And i cannot afford to travel to KL now due to my location in sarawak right now where i am living. Thus sending the laptop to KL is not an option with the current situation.

IS there anyone having the same problem as i am? I am starting to suspect the SSD is the culprit here.
SaiyanGoku
post May 21 2020, 09:31 PM

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Those who have Selenite with 2060 and 9750H, could you please measure power draw without battery (HWInfo or Afterburner)? I have tried running multiple benchmarks and games without battery plugged in and I keep getting Power Limit throttling and GPU never goes above 30W even on turbo mode (no settings applied, stock V-F curve and no undervolt).
SaiyanGoku
post May 21 2020, 09:39 PM

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user posted image

click for link to larger image
Prince J
post May 22 2020, 12:54 AM

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QUOTE(xearsol @ May 21 2020, 08:20 PM)
Hi i;m having problem with my selenite, barely less than a year using, i have experienced what i believe to be the SSD issue.
The first time it happened was in march, when all of a sudden it does not boot, and in the APTIO UEFI, the ssd was not detected at all.

after leaving it for like a day, it resumed normal and could detect the SSD again.

and then today, after installing COD MW update, the windows fail to boot and it got stuck in the infinite boot loop of the APTIO UEFI, to the point it shows windows boot manager showing error 0xc00000185, AN unexpected error has occured.
I believe this is the same issue with the SSD but in the bios it detects the SSD. however i cannot boot into windows as it will stuck again at the infinite boot loop.

I have message the team on whatsapp. Whats frustrating is that it happens at night when I'm using it, and its not my daily driver laptop as i only use it at night, and i dont think the team is available at night. And i cannot afford to travel to KL now due to my location in sarawak right now where i am living. Thus sending the laptop to KL is not an option with the current situation.

IS there anyone having the same problem as i am? I am starting to suspect the SSD is the culprit here.
*
Hi xearsol,

Our Phison E12 last year july 2019 batch has very high failure rate (30~40%), kindly pm me your SN info and we will arrange for swapping smile.gif
ijat91
post May 22 2020, 06:03 AM

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Hi, i recently purchased illegear selenite pro, want to add another m.2 ssd, got to a few questions

1. Will it void the warranty if i add additional m.2 ssd myself?

2. Is the wd blue sn550 1tb compatible with my current ssd? Can’t find the exact model in my laptop, but this is the from the product page

1st M.2 Solid State Drive: 512GB M.2 PCIe NVMe Solid State Drive (3200r|2000w mbps)
AZIM@ILLEGEAR
post May 22 2020, 07:44 AM

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QUOTE(ijat91 @ May 22 2020, 06:03 AM)
Hi, i recently purchased illegear selenite pro, want to add another m.2 ssd, got to a few questions

1. Will it void the warranty if i add additional m.2 ssd myself?

2. Is the wd blue sn550 1tb compatible with my current ssd? Can’t find the exact model in my laptop, but this is the from the product page

1st M.2 Solid State Drive: 512GB M.2 PCIe NVMe Solid State Drive (3200r|2000w mbps)
*
Hi ijat91, in regards to your enquiries:

1. For our laptops, the RAM, HDD, SSD, SSHD, wireless card as well as the warranty duration can be upgraded in the future after laptop purchase is made smile.gif Kindly note that opening the back panel of the laptop to upgrade/service/replace the components inside will not void the warranty of the laptop

2. The specs for the WD Blue SN550 seems to be compatible but for compatibility check with your current system, I would recommend for you to contact our Support Line directly as well for easier communication for the upgrade procedure by using the contact number below:

018-261 8599 (WhatsApp)

ijat91
post May 22 2020, 07:53 AM

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QUOTE(AZIM@ILLEGEAR @ May 22 2020, 07:44 AM)
Hi ijat91, in regards to your enquiries:

1. For our laptops, the RAM, HDD, SSD, SSHD, wireless card as well as the warranty duration can be upgraded in the future after laptop purchase is made smile.gif Kindly note that opening the back panel of the laptop to upgrade/service/replace the components inside will not void the warranty of the laptop

2. The specs for the WD Blue SN550 seems to be compatible but for compatibility check with your current system, I would recommend for you to contact our Support Line directly as well for easier communication for the upgrade procedure by using the contact number below:

018-261 8599 (WhatsApp)
*
Okay, thanks 👌🏼
SaiyanGoku
post May 22 2020, 08:26 PM

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QUOTE(SaiyanGoku @ May 21 2020, 07:09 PM)
Update:

Took me almost 6 hours but somehow I fixed it, I think. Had to try with multiple Intel and nvidia driver versions. There is no GPU PL throttling observed for now but I am running the laptop on direct power without a battery.

pluginbaby
post May 22 2020, 08:29 PM

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QUOTE(SaiyanGoku @ May 21 2020, 09:31 PM)
Those who have Selenite with 2060 and 9750H, could you please measure power draw without battery (HWInfo or Afterburner)? I have tried running multiple benchmarks and games without battery plugged in and I keep getting Power Limit throttling and GPU never goes above 30W even on turbo mode (no settings applied, stock V-F curve and no undervolt).
*
What's your power profile. Is it gaming or equilibrium. Is whisper mode enabled in GeForce Experience?
SaiyanGoku
post May 22 2020, 08:34 PM

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QUOTE(pluginbaby @ May 22 2020, 05:59 PM)
What's your power profile. Is it gaming or equilibrium. Is whisper mode enabled in GeForce Experience?
*
It is Balanced mode, with both whisper mode and battery boost set to off in GeForce Experience. I don't even know why the issue was there. I only removed the battery and that shouldn't have mattered. I began to think there might be some problem in power adapter or the motherboard.


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post May 22 2020, 08:38 PM

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QUOTE(SaiyanGoku @ May 22 2020, 08:34 PM)
It is Balanced mode, with both whisper mode and battery boost set to off in GeForce Experience. I don't even know why the issue was there. I only removed the battery and that shouldn't have mattered. I began to think there might be some problem in power adapter or the motherboard.
*
Check Nvidia settings to make sure those application run on dGPU and power set to prefer maximum performance.

If still can't then maybe it was defaulted as that in bios. Need Illegear to clarify or check with supplier
SaiyanGoku
post May 23 2020, 11:42 PM

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QUOTE(SaiyanGoku @ May 22 2020, 05:56 PM)
Update:

Took me almost 6 hours but somehow I fixed it, I think. Had to try with multiple Intel and nvidia driver versions. There is no GPU PL throttling observed for now but I am running the laptop on direct power without a battery.
*
Okay, so I don't know how and why but Power Limit throttling is back bangwall.gif bangwall.gif bangwall.gif

I did restart the laptop but it didn't change anything. Seriously getting frustrated with this bad experience. vmad.gif

I did some more testing (for about 3 hours) and found out that Power Limit throttling issue gets "fixed" after using DDU, doing a restart and then re-installing latest nvidia driver (445.87). This is a temporary fix as it doesn't survives a restart or power on after hibernation.

Illegear should work with ODM and get this issue fixed ASAP (via a BIOS or firmware update). I am unaware if mine is an isolated incident but as a customer I shouldn't have to face this.

Note: Laptop is working on direct AC power without the battery plugged in because it has swollen and needs a replacement.
Jared21
post May 24 2020, 03:52 PM

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QUOTE(SaiyanGoku @ May 23 2020, 11:42 PM)
Okay, so I don't know how and why but Power Limit throttling is back  bangwall.gif  bangwall.gif  bangwall.gif

I did restart the laptop but it didn't change anything. Seriously getting frustrated with this bad experience.  vmad.gif

I did some more testing (for about 3 hours) and found out that Power Limit throttling issue gets "fixed" after using DDU, doing a restart and then re-installing latest nvidia driver (445.87). This is a temporary fix as it doesn't survives a restart or power on after hibernation.

Illegear should work with ODM and get this issue fixed ASAP (via a BIOS or firmware update). I am unaware if mine is an isolated incident but as a customer I shouldn't have to face this.

Note: Laptop is working on direct AC power without the battery plugged in because it has swollen and needs a replacement.
*
Well looks like i'm not updating its drivers anytime soon
Prince J
post May 25 2020, 02:26 PM

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QUOTE(SaiyanGoku @ May 23 2020, 11:42 PM)
Illegear should work with ODM and get this issue fixed ASAP (via a BIOS or firmware update). I am unaware if mine is an isolated incident but as a customer I shouldn't have to face this.

*
Hi SaiyanGoku

It's not related to BIOS/firmware, and it's normal for performance throttle after removing battery from the machine, and the throttle would be fixed after you get the battery replacement. Your laptop is still covered under 2 year carry-in warranty so kindly send in your laptop and we will replace the battery. Thanks!.

This post has been edited by Prince J: May 25 2020, 02:27 PM
SaiyanGoku
post May 25 2020, 04:19 PM

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QUOTE(Prince J @ May 25 2020, 11:56 AM)
Hi SaiyanGoku

It's not related to BIOS/firmware, and it's normal for performance throttle after removing battery from the machine, and the throttle would be fixed after you get the battery replacement. Your laptop is still covered under 2 year carry-in warranty so kindly send in your laptop  and we will replace the battery. Thanks!.
*
So, are you saying a 230W power adapter is unable to supply full power to laptop but a 4100 mAh battery does? Why does the issue gets temporarily fixed after re-installing driver but comes back after restart?
What am I missing here?
As for the battery replacement, if I could send it, I would've already instead of asking for your support. :|
YVONNE@ILLEGEAR
post May 25 2020, 06:05 PM

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QUOTE(SaiyanGoku @ May 25 2020, 04:19 PM)
So, are you saying a 230W power adapter is unable to supply full power to laptop but a 4100 mAh battery does? Why does the issue gets temporarily fixed after re-installing driver but comes back after restart?
What am I missing here?
As for the battery replacement, if I could send it, I would've already instead of asking for your support. :|
*
Most of our models required the present of both the charger and battery in order for the laptop to perform optimally.
The laptop CPU will perform relative same with or without the battery but the GPU clock and memory speed will decreases due the motherboard power delivery designed required both charger and battery power supply to operate efficiently.
SaiyanGoku
post May 25 2020, 08:09 PM

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QUOTE(YVONNE@ILLEGEAR @ May 25 2020, 03:35 PM)
Most of our models required the present of both the charger and battery in order for the laptop to perform optimally.
The laptop CPU will perform relative same with or without the battery but the GPU clock and memory speed will decreases due the motherboard power delivery designed required both charger and battery power supply to operate efficiently.
*
Could you check this with ODM? That's not how it should work. Battery should be treated as a backup option and not primary power source for the GPU.
jason111785
post May 26 2020, 05:05 AM

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Any selenite pro user tried the thunderbolt 3 connection speed? Or connecting it to a dock or adapter for hdmi to monitor ?
alexnvidia
post May 27 2020, 08:25 PM

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QUOTE(SaiyanGoku @ May 25 2020, 09:19 AM)
So, are you saying a 230W power adapter is unable to supply full power to laptop but a 4100 mAh battery does? Why does the issue gets temporarily fixed after re-installing driver but comes back after restart?
What am I missing here?
As for the battery replacement, if I could send it, I would've already instead of asking for your support. :|
*
this is the problem with companies like illegear. their support is basically limited to send in ONLY. No matter how much evidence you provided over the phone, email, whatsapp, even video, they will not entertain you other than you sending in your laptop. They will give you a bunch of reasons like they need to check the laptop, they dont want you to damage the laptop etc. But basically what what they meant were you don't know what you are doing, you are not qualified to service their laptop and they dont trust you at all. Which is why i really hate support from companies like this. sending in your laptop means you are without a laptop to use for days or weeks and there is no guarantee you'll get your laptop back problem free. Trust goes both ways and unfortunately, not all their support staff knows what they are doing. In the end, if the issues are not serious and you need to use your laptop, you'll have NO choice but to live with the problems.
alexnvidia
post May 27 2020, 08:36 PM

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QUOTE(SaiyanGoku @ May 25 2020, 01:09 PM)
Could you check this with ODM? That's not how it should work. Battery should be treated as a backup option and not primary power source for the GPU.
*
Unfortunately, illegear support staff is right about this. most ODM use this trick to save money on PSU. Rather than supplying us with a bigger PSU, they reduced the PSU size and use the battery instead to provide the extra juice when the PSU is not supplying enough power. In your case, you laptop could be drawing 240W-250W during gaming but the PSU is only rated for 230W, so the extra power is provided by the battery. This is why sometimes after a gaming session you will notice your battery discharged and depending on how long you game, it can discharge 10-15% or more. They have a fancy name for it like "hybrid power source" but it's just a marketing term to reduce cost.

You can read more about it here
https://www.asus.com/me-en/support/FAQ/1039026/

So you might not realize it, but if you game a lot, your battery is also under a lot of stress. Example, if your battery is only lightly discharged to 95% after a gaming session, it will charge back that 5% after that. and we all know that battery is under a lot of stress when it's trickle charging at the last 10-20% which explains why your battery got swollen up. in fact, if you take note, a lot of times after you shut down the laptop and go to sleep with battery at 100% charged, the next day when you power on, the laptop will start to trickle charge again (lost 1-2% charge doing nothing) even though it was completely shut down the night before. This is just one of the several annoyances we have to live with this particular laptop.
SaiyanGoku
post May 27 2020, 09:44 PM

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QUOTE(alexnvidia @ May 27 2020, 05:55 PM)
this is the problem with companies like illegear. their support is basically limited to send in ONLY. No matter how much evidence you provided over the phone, email, whatsapp, even video, they will not entertain you other than you sending in your laptop. They will give you a bunch of reasons like they need to check the laptop, they dont want you to damage the laptop etc. But basically what what they meant were you don't know what you are doing, you are not qualified to service their laptop and they dont trust you at all. Which is why i really hate support from companies like this. sending in your laptop means you are without a laptop to use for days or weeks and there is no guarantee you'll get your laptop back problem free. Trust goes both ways and unfortunately, not all their support staff knows what they are doing. In the end, if the issues are not serious and you need to use your laptop, you'll have NO choice but to live with the problems.
*
There are no international flights from India till further notice because of Govt order. I found that DHL and FedEx can ship Li-Ion batteries if properly packed (gave references to support team) and I am ready to pay shipping for it. They shouldn't have any problem sending it. unsure.gif unsure.gif unsure.gif

QUOTE(alexnvidia @ May 27 2020, 06:06 PM)
Unfortunately, illegear support staff is right about this. most ODM use this trick to save money on PSU. Rather than supplying us with a bigger PSU, they reduced the PSU size and use the battery instead to provide the extra juice when the PSU is not supplying enough power. In your case, you laptop could be drawing 240W-250W during gaming but the PSU is only rated for 230W, so the extra power is provided by the battery. This is why sometimes after a gaming session you will notice your battery discharged and depending on how long you game, it can discharge 10-15% or more. They have a fancy name for it like "hybrid power source" but it's just a marketing term to reduce cost.

You can read more about it here
https://www.asus.com/me-en/support/FAQ/1039026/

So you might not realize it, but if you game a lot, your battery is also under a lot of stress. Example, if your battery is only lightly discharged to 95% after a gaming session, it will charge back that 5% after that. and we all know that battery is under a lot of stress when it's trickle charging at the last 10-20% which explains why your battery got swollen up. in fact, if you take note, a lot of times after you shut down the laptop and go to sleep with battery at 100% charged, the next day when you power on, the laptop will start to trickle charge again (lost 1-2% charge doing nothing) even though it was completely shut down the night before. This is just one of the several annoyances we have to live with this particular laptop.
*
In my case, battery never got discharged during gaming. It was always at 100%. And yes, I used to loose that 1-2% after a cold boot.


Prince J
post May 27 2020, 11:38 PM

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QUOTE(alexnvidia @ May 27 2020, 08:25 PM)
this is the problem with companies like illegear. their support is basically limited to send in ONLY. No matter how much evidence you provided over the phone, email, whatsapp, even video, they will not entertain you other than you sending in your laptop. They will give you a bunch of reasons like they need to check the laptop, they dont want you to damage the laptop etc. But basically what what they meant were you don't know what you are doing, you are not qualified to service their laptop and they dont trust you at all. Which is why i really hate support from companies like this. sending in your laptop means you are without a laptop to use for days or weeks and there is no guarantee you'll get your laptop back problem free. Trust goes both ways and unfortunately, not all their support staff knows what they are doing. In the end, if the issues are not serious and you need to use your laptop, you'll have NO choice but to live with the problems.
*
Hi there,

SaiyanGoku is living in India and his warranty is a 2 year carry-in warranty. Moreover, we are unable to arrange the air shipping for battery only because it's considered as a dangerous goods. DHL and FedEX are more opened when we ship the battery inside the laptop, that's why we requested SaiyanGoku to send in their laptop for servicing.

QUOTE(SaiyanGoku @ May 27 2020, 09:44 PM)
There are no international flights from India till further notice because of Govt order. I found that DHL and FedEx can ship Li-Ion batteries if properly packed (gave references to support team) and I am ready to pay shipping for it. They shouldn't have any problem sending it.  unsure.gif  unsure.gif  unsure.gif
In my case, battery never got discharged during gaming. It was always at 100%. And yes, I used to loose that 1-2% after a cold boot.
*
If India DHL allows you to ship the battery only, we would recommend you to arrange a pickup with your local DHL, we will have the new battery to be prepared for your courier to pickup.

As per pm message I sent to you, DHL Malaysia hasn't gotten back to us on shipping the battery after we submitted the battery MSDS documents.
alexnvidia
post May 28 2020, 06:43 PM

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QUOTE(Prince J @ May 27 2020, 04:38 PM)
Hi there,

SaiyanGoku is living in India and his warranty is a 2 year carry-in warranty. Moreover, we are unable to arrange the air shipping for battery only because it's considered as a dangerous goods. DHL and FedEX are more opened when we ship the battery inside the laptop, that's why we requested SaiyanGoku to send in their laptop for servicing.
If India DHL allows you to ship the battery only, we would recommend you to arrange a pickup with your local DHL, we will have the new battery to be prepared for your courier to pickup.

As per pm message I sent to you, DHL Malaysia hasn't gotten back to us on shipping the battery after we submitted the battery MSDS documents.
*
Hi there,

Thanks for the explaination. unfortunately, i had bad experience with your support before. I provided video proof of the issue with one of the USB 3 ports on my laptop and requested your side to send the daughterboard and flex cable for replacement which i'm happy to do it myself. however my request was denied citing i need to return the faulty item first in order for your side to "confirm" it's faulty even though i have done all the troubleshooting and given video proof of the issue. so it's obvious there is trust issue. sending in the USB board will basically cripple my laptop as the only other USB A port is a slow USB 2.0. I'm living in Brunei and this all happened long before covid. i have 3 years on site pickup warranty. Also, the issue with audio popping and crackling has not been resolved till this day. These are just some of the issues i had to live with. I do understand your warranty policy is limited to send in only especially in malaysia but perhaps you all need to come up with solution to support international customers other than sending which involves expensive shipping for a heavy laptop.
Prince J
post May 28 2020, 07:51 PM

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QUOTE(alexnvidia @ May 28 2020, 06:43 PM)
Hi there,

Thanks for the explaination. unfortunately, i had bad experience with your support before. I provided video proof of the issue with one of the USB 3 ports on my laptop and requested your side to send the daughterboard and flex cable for replacement which i'm happy to do it myself. however my request was denied citing i need to return the faulty item first in order for your side to "confirm" it's faulty even though i have done all the troubleshooting and given video proof of the issue. so it's obvious there is trust issue. sending in the USB board will basically cripple my laptop as the only other USB A port is a slow USB 2.0. I'm living in Brunei and this all happened long before covid. i have 3 years on site pickup warranty. Also, the issue with audio popping and crackling has not been resolved till this day. These are just some of the issues i had to live with. I do understand your warranty policy is limited to send in only especially in malaysia but perhaps you all need to come up with solution to support international customers other than sending which involves expensive shipping for a heavy laptop.
*
Hi alex,

It's not related to trust but the warranty SOP. For warranty part exchange, we have to receive the bad parts first to exchange a new one for two reasons:

1. ODM can do back-to-back RMA with their component suppliers.
2. ODM and their vendors can analyse the problem and prevent the same problem in the future.

If we do not receive the bad part / bad laptop from you, we are unable to arrange the RMA with the ODM, and ODM is unable to arrange the RMA with their vendors as well.

Our onsite warranty only limits to Malaysia at the moment.

We hope the above clarify.

Thank you.

This post has been edited by Prince J: May 28 2020, 07:52 PM
alexnvidia
post May 28 2020, 10:27 PM

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QUOTE(Prince J @ May 28 2020, 12:51 PM)
Hi alex,

It's not related to trust but the warranty SOP. For warranty part exchange, we have to receive the bad parts first to exchange a new one for two reasons:

1. ODM can do back-to-back RMA with their component suppliers.
2. ODM and their vendors can analyse the problem and prevent the same problem in the future.

If we do not receive the bad part / bad laptop from you, we are unable to arrange the RMA with the ODM, and ODM is unable to arrange the RMA with their vendors as well.

Our onsite warranty only limits to Malaysia at the moment.

We hope the above clarify.

Thank you.
*
Yes it's clear and I appreciate you guys work with ODM to prevent future problems but it does not solve anything on the user side, does it? Owners are still faced with lengthy RMA process leaving us with no laptop to use.

What you do with the defective parts and how you deal with ODM is your back end process. What i'm suggesting is you should come up with solutions to better serve customers, putting customers first instead and reduce customer downtime. Your customers paid a lot of money and expect equally good experience within the warranty period. Speaking of experience, the software (apps, drivers, bios and firmware) support side of thing leaves a lot to be desired too.

And from the looks of it, illegear has international customers as well but has no support to service those customers. This is something you guys might want to explore or expand into.
SaiyanGoku
post May 28 2020, 11:46 PM

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QUOTE(alexnvidia @ May 28 2020, 07:57 PM)
Yes it's clear and I appreciate you guys work with ODM to prevent future problems but it does not solve anything on the user side, does it? Owners are still faced with lengthy RMA process leaving us with no laptop to use.

What you do with the defective parts and how you deal with ODM is your back end process. What i'm suggesting is you should come up with solutions to better serve customers, putting customers first instead and reduce customer downtime. Your customers paid a lot of money and expect equally good experience within the warranty period. Speaking of experience, the software (apps, drivers, bios and firmware) support side of thing leaves a lot to be desired too.

And from the looks of it, illegear has international customers as well but has no support to service those customers. This is something you guys might want to explore or expand into.
*
Regarding the driver updates, there is no way to know which driver is latest and when it was released if we check the driver download page. I'm thinking to look into driver updates by other OEMs who use same chassis because of this. :|
Prince J
post May 28 2020, 11:56 PM

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QUOTE(alexnvidia @ May 28 2020, 10:27 PM)
Yes it's clear and I appreciate you guys work with ODM to prevent future problems but it does not solve anything on the user side, does it? Owners are still faced with lengthy RMA process leaving us with no laptop to use.

What you do with the defective parts and how you deal with ODM is your back end process. What i'm suggesting is you should come up with solutions to better serve customers, putting customers first instead and reduce customer downtime. Your customers paid a lot of money and expect equally good experience within the warranty period. Speaking of experience, the software (apps, drivers, bios and firmware) support side of thing leaves a lot to be desired too.

And from the looks of it, illegear has international customers as well but has no support to service those customers. This is something you guys might want to explore or expand into.
*
Thank you for your feedback and comments and we definitely look forward to expand our service centre & showroom to international level (but not now).

We always try our best to do more than what we committed in the warranty and that's why we offered a new battery for Saiyangoku without having him to send back to faulty one.


SaiyanGoku
post May 29 2020, 01:21 AM

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QUOTE(Prince J @ May 28 2020, 09:26 PM)
We always try our best to do more than what we committed in the warranty and that's why we offered a new battery for Saiyangoku without having him to send back to faulty one.
*
While that is great of you to try but shipping standalone damaged lithium battery is completely prohibited. Airlines, customs, shipper might allow new one but everyone of them would refuse faulty pieces.
Jared21
post May 29 2020, 04:07 AM

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QUOTE(SaiyanGoku @ May 27 2020, 09:44 PM)
In my case, battery never got discharged during gaming. It was always at 100%. And yes, I used to loose that 1-2% after a cold boot.
*
Has anyone found out why this issue happens? Every single cold boot always sees my battery charging. 230w of power from the brick is plenty for my config even when running GPU boost (and should be for every config) so there is no reason as to why it should be drained. First time i've seen any laptop have this issue. Not even their older models based on Clevo units did this
Jared21
post May 29 2020, 04:16 AM

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QUOTE(SaiyanGoku @ May 28 2020, 11:46 PM)
Regarding the driver updates, there is no way to know which driver is latest and when it was released if we check the driver download page. I'm thinking to look into driver updates by other OEMs who use same chassis because of this. :|
*
I'm using Eluktronics support page for their Mech G1R and XMG's Neo 17 for chassis specific drivers now. Other than that its all OEM drivers direct from Intel, Nvidia with NVcleaninstall etc. Hardly see any updates on their dirver page
alexnvidia
post May 29 2020, 10:35 AM

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QUOTE(Jared21 @ May 28 2020, 09:07 PM)
Has anyone found out why this issue happens? Every single cold boot always sees my battery charging. 230w of power from the brick is plenty for my config even when running GPU boost (and should be for every config) so there is no reason as to why it should be drained. First time i've seen any laptop have this issue. Not even their older models based on Clevo units did this
*
Happened to me too as i described in my earlier posts and i believe this happened to everyone, the only difference is does anyone notice it? and if the battery continues to trickle charge this way, sooner or later our battery will end up swollen too
alexnvidia
post May 29 2020, 10:41 AM

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QUOTE(Jared21 @ May 28 2020, 09:16 PM)
I'm using Eluktronics support page for their Mech G1R and XMG's Neo 17 for chassis specific drivers now. Other than that its all OEM drivers direct from Intel, Nvidia with NVcleaninstall etc. Hardly see any updates on their dirver page
*
I'm doing the same as you guys too. sadly they never update anything on their driver/app support page. but to their credit, if you find issues with the software and report it to them, they will work with ODM and post the new one after that. then again, it's not proactive, more like reactive. if nobody said anything, nothing gets updated or changed.
alexnvidia
post May 29 2020, 10:48 AM

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QUOTE(Prince J @ May 28 2020, 04:56 PM)
Thank you for your feedback and comments and we definitely look forward to expand our service centre & showroom to international level (but not now).

We always try our best to do more than what we committed in the warranty and that's why we offered a new battery for Saiyangoku without having him to send back to faulty one.
*
Looking forward to you guys improving your aftersales support and warranty policy (to international level). there's a reason you guys are the no.1 custom laptop brand in malaysia. You have some good products with very impressive performance, don't let poor aftersales warranty and support ruin customer experience.
Jared21
post May 29 2020, 10:39 PM

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QUOTE(alexnvidia @ May 29 2020, 10:35 AM)
Happened to me too as i described in my earlier posts and i believe this happened to everyone, the only difference is does anyone notice it? and if the battery continues to trickle charge this way, sooner or later our battery will end up swollen too
*
I'm just waiting for that day to happen. My gf uses my laptop for her AC and Overwatch and i've been keeping track of that trickle charge. Happens every single time. Tempted to unplug the battery and just use wall power since i can't even bring it out to classes yet
Jared21
post May 29 2020, 11:11 PM

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QUOTE(alexnvidia @ May 29 2020, 10:41 AM)
I'm doing the same as you guys too. sadly they never update anything on their driver/app support page. but to their credit, if you find issues with the software and report it to them, they will work with ODM and post the new one after that. then again, it's not proactive, more like reactive. if nobody said anything, nothing gets updated or changed.
*
XMG should be the one's who have the latest drivers. They work damn closely with Tongfang and they're incredibly active even on social media and post constant updates about their products. Look at the last subreddit for example. Same chassis that we use

https://www.reddit.com/r/XMG_gg/comments/gq...in_xmg_apex_15/

https://www.reddit.com/r/XMG_gg/comments/go...a1200_z490_mxm/

https://www.reddit.com/r/XMG_gg/comments/g3...ion_15_in_2020/

https://www.reddit.com/r/XMG_gg/comments/fu...s_refresh_2020/
static_365
post May 29 2020, 11:28 PM

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I'm glad that such thread is exist in lowyat.net forum, Can share in future if encounter any issue.

Just bought a Selenite G laptop from ILLEGEAR on 27th May.

- I7 10th Gen
- 16GB Ram
- RTX 2070 Super
- Killer Wifi-6
- 144Hz
- Professional Color Calibration
- Guaranteed no dead or partially-lit pixels for first 180 days of purchasing
- 2TB Seagate FireCuda SSHD
- Kryonaut Thermal
- 500GB M2 NVMe SSD

Total cost RM 9615

Have to wait 14 day as per the Sales person. Suddenly I feel the time is passing very slow haha !!

I'm excited to Gaming with this Laptop !!!

This Model feel so great and look nice !!
Prince J
post May 30 2020, 01:22 AM

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QUOTE(Jared21 @ May 29 2020, 10:39 PM)
I'm just waiting for that day to happen. My gf uses my laptop for her AC and Overwatch and i've been keeping track of that trickle charge. Happens every single time. Tempted to unplug the battery and just use wall power since i can't even bring it out to classes yet
*
Hi Jared

Can share your EC / BIOS versions and serial numbers to me? I will send together to ODM to have them look at it.
alexnvidia
post May 30 2020, 08:30 AM

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QUOTE(Prince J @ May 29 2020, 06:22 PM)
Hi Jared

Can share your EC / BIOS versions and serial numbers to me? I will send together to ODM to have them look at it.
*
My BIOS is v1.53 and EC firmware v2.09.09 with command center v1.0.0.50. Happened not just to him, i'm pretty sure every selenite owners, mine included.

This post has been edited by alexnvidia: May 30 2020, 08:47 AM
Prince J
post May 30 2020, 01:03 PM

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QUOTE(alexnvidia @ May 30 2020, 08:30 AM)
My BIOS is v1.53 and EC firmware v2.09.09 with command center v1.0.0.50. Happened not just to him, i'm pretty sure every selenite owners, mine included.
*
Can i have your serial number too?
Shadowhunt94
post May 31 2020, 05:16 PM

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Hi guys, just got my Selenite G on 14th May. Wanna share some of my usage review and questions after two weeks.

i7 10875H 8 cores, 16gb ddr4 ram, RTX 2070 max-p

If you find it long you can skip it, just sharing my honest review about the laptop.

Goods:
1. Built quality seem good. Screen also not much problem. Keyboard experience is weird initially, but after a while already got used to it.

2. Considered portable enough as my previous laptop Lenovo Y50 GTX860M is 15.6 inch but this 17.3 inch beauty is just unbeatable, having the almost same dimensions and weight.

3. Gaming is great on RTX2070 although it's a mobile version, FYI this is refreshed version (factory undervolted by Nvidia) having higher clock speed and reduced total bandwidth. Power consumption maintain the same 115W.

4. Windows Hello Camera, one of the reason to buy this laptop, save time on typing password thumbup.gif

5. Sound wise, i salute the power of THX spatial audio software, but not the speaker itself hehe, overall listening feel is alright. Still prefer the JBL speakers+sub and Dolby software on my Lenovo Y50.

6. Price is unbeatable, been surveyed many brands of laptops with similar specs, but others just overpriced for the 2070 performance.



PROBLEMS:
1. At first i though Kryonaut will work on this laptop like a charm since it's considered a premium grade thermal paste for me. Somehow after some time of the usage, i've been experiencing a serious issue. The game framerate would drastically drop to unplayable frame rate for a while, then it become normal again. Using Afterburner monitoring during gameplay, can notice the cpu and gpu clock dropped to slowest speed too at the moment of stuttering frame rates. This problem happens intermittent one, not always. Not much background process which can interfere the game, just gaming no stream or others.

Used HWiNFO to monitor the status, found that cpu always more than 85c while gaming and all cores experiencing thermal throttling. To solve the issue i undervolted cpu more than -80mV to aid thermal reduction. Now the cpu mostly max up averagely 80c which won't have throttling on it.

OK, initially i thought thermal throttling could be the issue of the game stuttering, but somwhow yesterday the stuttering is coming back again with all undervolt, limit turbo boost, set dGPU at bios, max performance in Nvidia control panel, and no whisper mode at GeForce Experience, you name it. Can't figure out what else i can do to solve this frustrating problem. Maybe it's due to the 14nm++++++ process? sweat.gif sweat.gif sweat.gif

Another reason could be high ambient temp while gaming la, not at 25c air con room, so this issue could be subjective. Unfortunately didn't check for the power draw though at the moment.

2. The turbo and gaming fan mode is a bit problematic also before start using ThrottleStop. The temps are still good when in office mode, but when switching to Turbo from the AB i can see the CPU temp increased few degrees, turned off turbo it'll drop to normal again. Maybe it's the power delivery mode set by the command center there. After undervolting using TS it seem like dont have this issue already.

3. Keyboard RGB is kinda a joke, since i own Corsair mech KB i thought Selenite would be the same having function of import other user lighting effects/having smoother animations, turned out only those presets available. I'm not sure about other luxury laptop brands, or it's only Illegear doing so?

Command center is buggy, sometimes not detecting the hardware or the software can't be used properly, had to restart laptop or restart the process then only can work nicely. The fan button sometimes can't control the fan speed too due to buggy software. Having the feel of being trolled, but can't blame since i didn't perform thorough research enough about keyboard side, hunting for laptops and my friend (who using Laguna SE) to "poison" me to buy this brand, although i already know Illegear beforehand.

4. Rubberize palm rest. Okay thismay be my own preference but i prefer metal surface than this cuz rubberized is damn hard to take care of. When it ages it'll be sticky if you don't take care of it right.

Reviews aside, have some questions for gamers and enthusiasts here.

1. Cooling pad or vacuum cooler for you guys? I searched online and it's really dependent on laptops models, so you can't decide straightly which is better. Or you guys never use these at all?

2. Anyone owning 2070 variant mind to share their thermal performance? Would like to know whether it's me the unlucky one or everyone facing the same issue.

3. How to take care the rubberized surface? Researched online few methods, microfibre + alcohol OR microfibre + wash soap, then wipe with dry cloth. Would like to maximize the lifespan to prevent it become sticky since my previous Y50 also rubberized and unfortunately that moment i didn't realize the importance of taking care it.


That should be all about my review and concern about Selenite G. Any further issues or questions will be discussed in future. Thanks guys for spending time reading this and am happy to join the high end gaming for the first time!

This post has been edited by Shadowhunt94: May 31 2020, 05:19 PM
Jared21
post May 31 2020, 08:21 PM

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QUOTE(Shadowhunt94 @ May 31 2020, 05:16 PM)
Hi guys, just got my Selenite G on 14th May. Wanna share some of my usage review and questions after two weeks.

i7 10875H 8 cores, 16gb ddr4 ram, RTX 2070 max-p

If you find it long you can skip it, just sharing my honest review about the laptop.

Goods:
1. Built quality seem good. Screen also not much problem. Keyboard experience is weird initially, but after a while already got used to it.

2. Considered portable enough as my previous laptop Lenovo Y50 GTX860M is 15.6 inch but this 17.3 inch beauty is just unbeatable, having the almost same dimensions and weight.

3. Gaming is great on RTX2070 although it's a mobile version, FYI this is refreshed version (factory undervolted by Nvidia) having higher clock speed and reduced total bandwidth. Power consumption maintain the same 115W.

4. Windows Hello Camera, one of the reason to buy this laptop, save time on typing password  thumbup.gif

5. Sound wise, i salute the power of THX spatial audio software, but not the speaker itself hehe, overall listening feel is alright. Still prefer the JBL speakers+sub and Dolby software on my Lenovo Y50.

6. Price is unbeatable, been surveyed many brands of laptops with similar specs, but others just overpriced for the 2070 performance.
PROBLEMS:
1. At first i though Kryonaut will work on this laptop like a charm since it's considered a premium grade thermal paste for me. Somehow after some time of the usage, i've been experiencing a serious issue. The game framerate would drastically drop to unplayable frame rate for a while, then it become normal again. Using Afterburner monitoring during gameplay, can notice the cpu and gpu clock dropped to slowest speed too at the moment of stuttering frame rates. This problem happens intermittent one, not always. Not much background process which can interfere the game, just gaming no stream or others.

Used HWiNFO to monitor the status, found that cpu always more than 85c while gaming and all cores experiencing thermal throttling. To solve the issue i undervolted cpu more than -80mV to aid thermal reduction. Now the cpu mostly max up averagely 80c which won't have throttling on it.

OK, initially i thought thermal throttling could be the issue of the game stuttering, but somwhow yesterday the stuttering is coming back again with all undervolt, limit turbo boost, set dGPU at bios, max performance in Nvidia control panel, and no whisper mode at GeForce Experience, you name it. Can't figure out what else i can do to solve this frustrating problem. Maybe it's due to the 14nm++++++ process? sweat.gif  sweat.gif  sweat.gif

Another reason could be high ambient temp while gaming la, not at 25c air con room, so this issue could be subjective. Unfortunately didn't check for the power draw though at the moment.

2. The turbo and gaming fan mode is a bit problematic also before start using ThrottleStop. The temps are still good when in office mode, but when switching to Turbo from the AB i can see the CPU temp increased few degrees, turned off turbo it'll drop to normal again. Maybe it's the power delivery mode set by the command center there. After undervolting using TS it seem like dont have this issue already.

3. Keyboard RGB is kinda a joke, since i own Corsair mech KB i thought Selenite would be the same having function of import other user lighting effects/having smoother animations, turned out only those presets available. I'm not sure about other luxury laptop brands, or it's only Illegear doing so?

Command center is buggy, sometimes not detecting the hardware or the software can't be used properly, had to restart laptop or restart the process then only can work nicely. The fan button sometimes can't control the fan speed too due to buggy software. Having the feel of being trolled, but can't blame since i didn't perform thorough research enough about keyboard side, hunting for laptops and my friend (who using Laguna SE) to "poison" me to buy this brand, although i already know Illegear beforehand.

4. Rubberize palm rest. Okay thismay be my own preference but i prefer metal surface than this cuz rubberized is damn hard to take care of. When it ages it'll be sticky if you don't take care of it right.

Reviews aside, have some questions for gamers and enthusiasts here.

1. Cooling pad or vacuum cooler for you guys? I searched online and it's really dependent on laptops models, so you can't decide straightly which is better. Or you guys never use these at all?

2. Anyone owning 2070 variant mind to share their thermal performance? Would like to know whether it's me the unlucky one or everyone facing the same issue.

3. How to take care the rubberized surface? Researched online few methods, microfibre + alcohol OR microfibre + wash soap, then wipe with dry cloth. Would like to maximize the lifespan to prevent it become sticky since my previous Y50 also rubberized and unfortunately that moment i didn't realize the importance of taking care it.
That should be all about my review and concern about Selenite G. Any further issues or questions will be discussed in future. Thanks guys for spending time reading this and am happy to join the high end gaming for the first time!
*
Great write up! i can possibly shed some light regarding thermals and a couple of your other questions. Now keep in mind i own the last gen Selenite (9750H/RTX2060) and i'm currently in Australia where it is winter so ambients will be slightly lower than your 25c.

1) Kryonaut tends to dry up much faster than other compounds above 80c. This is even stated on their marketing material where they use a "special process/compound to halt the drying out process up to 80c" or something along those lines. It can also be due to the fact that Kryonaut is a very thin paste and requires a heatsink with even mounting pressure (4 screws with 1 in each corner). Our machines use 3 points like on the older Alienware laptops (15 and 17 R3/R4, the really boxy looking ones with Kaby lake and Pascal GPUs).

On the notebookreview forums, this caused those machines to have some cores throttle due to heat while the rest were somewhat fine since mounting pressure was distributed unevenly across the CPU die. A mis-sized thermal pad was also to blame for it. The more savvy users of those machines bent one of the screw arms slightly as well as changed the thermal pad and they got much better results combined with the usual undervolts.

I recommend a thicker thermal paste for these barebones machines. I find that Hydronaut works much better than Kryonaut. Their performance is going to be almost identical regardless of what it says on the packaging. I use the spread method and try to get as even of a spread as possible.

2) I personally recommend a cooling pad. It is possible that the fans are being choked of airflow even when sitting on a flat table. Some Clevo barebones do this but i am not 100% sure about the GK7 barebones. I have a box of old playing cards lifting up my machine from the rear and it seems to be helping with getting more air in to the fans.

3) You can try using the command center from either XMG (Neo 17) or Eluktronics (Mech G1R)

4) I just use a clean microfiber cloth to wipe the surfaces down

5) For sound i HIGHLY recommend following this guide at the bottom of the page. Dont have to deal with whatever THX/Soundblaster software. You get the native windows EQ and can tweak to your hearts content: http://forum.notebookreview.com/threads/to...815943/page-462

This post has been edited by Jared21: May 31 2020, 09:48 PM
gigigigi99
post May 31 2020, 10:36 PM

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Joined: Jul 2015
From: KLCC


QUOTE(Shadowhunt94 @ May 31 2020, 05:16 PM)
Hi guys, just got my Selenite G on 14th May. Wanna share some of my usage review and questions after two weeks.

i7 10875H 8 cores, 16gb ddr4 ram, RTX 2070 max-p

If you find it long you can skip it, just sharing my honest review about the laptop.

Goods:
1. Built quality seem good. Screen also not much problem. Keyboard experience is weird initially, but after a while already got used to it.

2. Considered portable enough as my previous laptop Lenovo Y50 GTX860M is 15.6 inch but this 17.3 inch beauty is just unbeatable, having the almost same dimensions and weight.

3. Gaming is great on RTX2070 although it's a mobile version, FYI this is refreshed version (factory undervolted by Nvidia) having higher clock speed and reduced total bandwidth. Power consumption maintain the same 115W.

4. Windows Hello Camera, one of the reason to buy this laptop, save time on typing password  thumbup.gif

5. Sound wise, i salute the power of THX spatial audio software, but not the speaker itself hehe, overall listening feel is alright. Still prefer the JBL speakers+sub and Dolby software on my Lenovo Y50.

6. Price is unbeatable, been surveyed many brands of laptops with similar specs, but others just overpriced for the 2070 performance.
PROBLEMS:
1. At first i though Kryonaut will work on this laptop like a charm since it's considered a premium grade thermal paste for me. Somehow after some time of the usage, i've been experiencing a serious issue. The game framerate would drastically drop to unplayable frame rate for a while, then it become normal again. Using Afterburner monitoring during gameplay, can notice the cpu and gpu clock dropped to slowest speed too at the moment of stuttering frame rates. This problem happens intermittent one, not always. Not much background process which can interfere the game, just gaming no stream or others.

Used HWiNFO to monitor the status, found that cpu always more than 85c while gaming and all cores experiencing thermal throttling. To solve the issue i undervolted cpu more than -80mV to aid thermal reduction. Now the cpu mostly max up averagely 80c which won't have throttling on it.

OK, initially i thought thermal throttling could be the issue of the game stuttering, but somwhow yesterday the stuttering is coming back again with all undervolt, limit turbo boost, set dGPU at bios, max performance in Nvidia control panel, and no whisper mode at GeForce Experience, you name it. Can't figure out what else i can do to solve this frustrating problem. Maybe it's due to the 14nm++++++ process? sweat.gif  sweat.gif  sweat.gif

Another reason could be high ambient temp while gaming la, not at 25c air con room, so this issue could be subjective. Unfortunately didn't check for the power draw though at the moment.

2. The turbo and gaming fan mode is a bit problematic also before start using ThrottleStop. The temps are still good when in office mode, but when switching to Turbo from the AB i can see the CPU temp increased few degrees, turned off turbo it'll drop to normal again. Maybe it's the power delivery mode set by the command center there. After undervolting using TS it seem like dont have this issue already.

3. Keyboard RGB is kinda a joke, since i own Corsair mech KB i thought Selenite would be the same having function of import other user lighting effects/having smoother animations, turned out only those presets available. I'm not sure about other luxury laptop brands, or it's only Illegear doing so?

Command center is buggy, sometimes not detecting the hardware or the software can't be used properly, had to restart laptop or restart the process then only can work nicely. The fan button sometimes can't control the fan speed too due to buggy software. Having the feel of being trolled, but can't blame since i didn't perform thorough research enough about keyboard side, hunting for laptops and my friend (who using Laguna SE) to "poison" me to buy this brand, although i already know Illegear beforehand.

4. Rubberize palm rest. Okay thismay be my own preference but i prefer metal surface than this cuz rubberized is damn hard to take care of. When it ages it'll be sticky if you don't take care of it right.

Reviews aside, have some questions for gamers and enthusiasts here.

1. Cooling pad or vacuum cooler for you guys? I searched online and it's really dependent on laptops models, so you can't decide straightly which is better. Or you guys never use these at all?

2. Anyone owning 2070 variant mind to share their thermal performance? Would like to know whether it's me the unlucky one or everyone facing the same issue.

3. How to take care the rubberized surface? Researched online few methods, microfibre + alcohol OR microfibre + wash soap, then wipe with dry cloth. Would like to maximize the lifespan to prevent it become sticky since my previous Y50 also rubberized and unfortunately that moment i didn't realize the importance of taking care it.
That should be all about my review and concern about Selenite G. Any further issues or questions will be discussed in future. Thanks guys for spending time reading this and am happy to join the high end gaming for the first time!
*
I thought illegear laptop very good on thermal cooling ? how come still need still need cooling pad ? shocking.gif icon_question.gif

alexnvidia
post Jun 1 2020, 10:11 AM

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QUOTE(Shadowhunt94 @ May 31 2020, 10:16 AM)
Hi guys, just got my Selenite G on 14th May. Wanna share some of my usage review and questions after two weeks.

i7 10875H 8 cores, 16gb ddr4 ram, RTX 2070 max-p

If you find it long you can skip it, just sharing my honest review about the laptop.

Goods:
1. Built quality seem good. Screen also not much problem. Keyboard experience is weird initially, but after a while already got used to it.

2. Considered portable enough as my previous laptop Lenovo Y50 GTX860M is 15.6 inch but this 17.3 inch beauty is just unbeatable, having the almost same dimensions and weight.

3. Gaming is great on RTX2070 although it's a mobile version, FYI this is refreshed version (factory undervolted by Nvidia) having higher clock speed and reduced total bandwidth. Power consumption maintain the same 115W.

4. Windows Hello Camera, one of the reason to buy this laptop, save time on typing password  thumbup.gif

5. Sound wise, i salute the power of THX spatial audio software, but not the speaker itself hehe, overall listening feel is alright. Still prefer the JBL speakers+sub and Dolby software on my Lenovo Y50.

6. Price is unbeatable, been surveyed many brands of laptops with similar specs, but others just overpriced for the 2070 performance.
PROBLEMS:
1. At first i though Kryonaut will work on this laptop like a charm since it's considered a premium grade thermal paste for me. Somehow after some time of the usage, i've been experiencing a serious issue. The game framerate would drastically drop to unplayable frame rate for a while, then it become normal again. Using Afterburner monitoring during gameplay, can notice the cpu and gpu clock dropped to slowest speed too at the moment of stuttering frame rates. This problem happens intermittent one, not always. Not much background process which can interfere the game, just gaming no stream or others.

Used HWiNFO to monitor the status, found that cpu always more than 85c while gaming and all cores experiencing thermal throttling. To solve the issue i undervolted cpu more than -80mV to aid thermal reduction. Now the cpu mostly max up averagely 80c which won't have throttling on it.

OK, initially i thought thermal throttling could be the issue of the game stuttering, but somwhow yesterday the stuttering is coming back again with all undervolt, limit turbo boost, set dGPU at bios, max performance in Nvidia control panel, and no whisper mode at GeForce Experience, you name it. Can't figure out what else i can do to solve this frustrating problem. Maybe it's due to the 14nm++++++ process? sweat.gif  sweat.gif  sweat.gif

Another reason could be high ambient temp while gaming la, not at 25c air con room, so this issue could be subjective. Unfortunately didn't check for the power draw though at the moment.

2. The turbo and gaming fan mode is a bit problematic also before start using ThrottleStop. The temps are still good when in office mode, but when switching to Turbo from the AB i can see the CPU temp increased few degrees, turned off turbo it'll drop to normal again. Maybe it's the power delivery mode set by the command center there. After undervolting using TS it seem like dont have this issue already.

3. Keyboard RGB is kinda a joke, since i own Corsair mech KB i thought Selenite would be the same having function of import other user lighting effects/having smoother animations, turned out only those presets available. I'm not sure about other luxury laptop brands, or it's only Illegear doing so?

Command center is buggy, sometimes not detecting the hardware or the software can't be used properly, had to restart laptop or restart the process then only can work nicely. The fan button sometimes can't control the fan speed too due to buggy software. Having the feel of being trolled, but can't blame since i didn't perform thorough research enough about keyboard side, hunting for laptops and my friend (who using Laguna SE) to "poison" me to buy this brand, although i already know Illegear beforehand.

4. Rubberize palm rest. Okay thismay be my own preference but i prefer metal surface than this cuz rubberized is damn hard to take care of. When it ages it'll be sticky if you don't take care of it right.

Reviews aside, have some questions for gamers and enthusiasts here.

1. Cooling pad or vacuum cooler for you guys? I searched online and it's really dependent on laptops models, so you can't decide straightly which is better. Or you guys never use these at all?

2. Anyone owning 2070 variant mind to share their thermal performance? Would like to know whether it's me the unlucky one or everyone facing the same issue.

3. How to take care the rubberized surface? Researched online few methods, microfibre + alcohol OR microfibre + wash soap, then wipe with dry cloth. Would like to maximize the lifespan to prevent it become sticky since my previous Y50 also rubberized and unfortunately that moment i didn't realize the importance of taking care it.
That should be all about my review and concern about Selenite G. Any further issues or questions will be discussed in future. Thanks guys for spending time reading this and am happy to join the high end gaming for the first time!
*
I have the RTX 2070 variant. The GPU performance has been great if not stellar. Never had any issues with stuttering or overheating. I've played games during afternoons in a non air con room before. the temps of the laptop surface does get crazy hot (the strip above the keyboard in between the selenite logo and boost & power button). It's so hot you cant even touch it for more than 2 seconds so gaming in non air con room is HIGHLY not recommended. that being said, i still did not face any stuttering issue during gaming.

While GPU performance is stellar, the same cannot be said about the CPU. The mounting pressure of the tripod design heatsink is not balanced and you can expect high difference in core temperature difference. we are talking about 10-15C difference or more between the coolest core and hottest core during gaming. Their support staff will tell you it's completely normal but we all know that's BS. Yes there are control mechanism in place to stop the CPU from overheating but this also mean the CPU core will be heavily throttled and performance suffers greatly.

You can try to minimize this issue by repasting on your own and adjusting the heatsink cold plate slightly to ensure a more balanced contact. this however is a highly skilled process and extremely difficult to get right. and also, after repasting, temps will be great with minimal difference in temperature between cores. however, after a few weeks, everything will be back to hell again with massive core temperature difference. I've tried both cooler master gel maker, kryonaut. they behave the same. master gel maker degrades (pump out) a lot faster though for my case.

I would suggest you open GPU-Z and let it run in the background while you game. after a stuttering gaming session, check the graph and perfcap reason to see what's going on with the GPU during stuttering. CPU overheating and thermal throttling dont generally cause such severe stuttering. from my past experience, such stuttering during gaming was caused by GPU power delivery circuitry overheating (VRM, inductors). If those components dont make good contact with the thermal pads, you are in for a nasty stuttering surprise.

not sure if this is useful or related but you can refer this thread i created entirely dedicated to this issue. http://forum.notebookreview.com/threads/al...-freeze.804499/

SaiyanGoku
post Jun 1 2020, 10:35 PM

New Member
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Joined: Apr 2019
From: Hyderabad, India


QUOTE(gigigigi99 @ May 31 2020, 08:06 PM)
I thought illegear laptop very good on thermal cooling ? how come still need still need cooling pad ? shocking.gif  icon_question.gif
*
Only purpose cooling pad can have for this is to lift the bottom enough for vents to get unblocked. I did notice a big drop in temperature if it is used in AC room vs non-AC or fan room. Currently using Noctua NT-H1 because I was disappointed by inadequate application of Kryonaut and its performance as a result of it.
Something like this stand works just as fine:
https://www.amazon.com/Computer-Adjustable-.../dp/B07F778L16/

BTW, I am using 4 empty tic-tac boxes under laptop feet as what we call "Jugaad" in India for the same purpose.
SaiyanGoku
post Jun 2 2020, 08:41 PM

New Member
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Joined: Apr 2019
From: Hyderabad, India


QUOTE(Prince J @ May 30 2020, 10:33 AM)
Can i have your serial number too?
*
Is windows 10 version 2004 update safe to install on Selenite with 2060/9750H? Could you please share the full size logo or your OEM windows iso image (without license)? I would like to retain that logo and other OEM vendor info in Control Panel -> System after doing a fresh install.

This post has been edited by SaiyanGoku: Jun 2 2020, 08:42 PM
Prince J
post Jun 3 2020, 12:59 AM

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Joined: May 2010
From: Team ILLEGEAR


QUOTE(SaiyanGoku @ Jun 2 2020, 08:41 PM)
Is windows 10 version 2004 update safe to install on Selenite with 2060/9750H? Could you please share the full size logo or your OEM windows iso image (without license)? I would like to retain that logo and other OEM vendor info in Control Panel -> System after doing a fresh install.
*
Hi Saiyan,

Do you mean this logo?

user posted image
Prince J
post Jun 3 2020, 01:07 AM

Regular
******
Senior Member
1,272 posts

Joined: May 2010
From: Team ILLEGEAR


QUOTE(Shadowhunt94 @ May 31 2020, 05:16 PM)
Hi guys, just got my Selenite G on 14th May. Wanna share some of my usage review and questions after two weeks.

i7 10875H 8 cores, 16gb ddr4 ram, RTX 2070 max-p

If you find it long you can skip it, just sharing my honest review about the laptop.

Goods:
1. Built quality seem good. Screen also not much problem. Keyboard experience is weird initially, but after a while already got used to it.

2. Considered portable enough as my previous laptop Lenovo Y50 GTX860M is 15.6 inch but this 17.3 inch beauty is just unbeatable, having the almost same dimensions and weight.

3. Gaming is great on RTX2070 although it's a mobile version, FYI this is refreshed version (factory undervolted by Nvidia) having higher clock speed and reduced total bandwidth. Power consumption maintain the same 115W.

4. Windows Hello Camera, one of the reason to buy this laptop, save time on typing password  thumbup.gif

5. Sound wise, i salute the power of THX spatial audio software, but not the speaker itself hehe, overall listening feel is alright. Still prefer the JBL speakers+sub and Dolby software on my Lenovo Y50.

6. Price is unbeatable, been surveyed many brands of laptops with similar specs, but others just overpriced for the 2070 performance.
PROBLEMS:
1. At first i though Kryonaut will work on this laptop like a charm since it's considered a premium grade thermal paste for me. Somehow after some time of the usage, i've been experiencing a serious issue. The game framerate would drastically drop to unplayable frame rate for a while, then it become normal again. Using Afterburner monitoring during gameplay, can notice the cpu and gpu clock dropped to slowest speed too at the moment of stuttering frame rates. This problem happens intermittent one, not always. Not much background process which can interfere the game, just gaming no stream or others.

Used HWiNFO to monitor the status, found that cpu always more than 85c while gaming and all cores experiencing thermal throttling. To solve the issue i undervolted cpu more than -80mV to aid thermal reduction. Now the cpu mostly max up averagely 80c which won't have throttling on it.

OK, initially i thought thermal throttling could be the issue of the game stuttering, but somwhow yesterday the stuttering is coming back again with all undervolt, limit turbo boost, set dGPU at bios, max performance in Nvidia control panel, and no whisper mode at GeForce Experience, you name it. Can't figure out what else i can do to solve this frustrating problem. Maybe it's due to the 14nm++++++ process? sweat.gif  sweat.gif  sweat.gif

Another reason could be high ambient temp while gaming la, not at 25c air con room, so this issue could be subjective. Unfortunately didn't check for the power draw though at the moment.

2. The turbo and gaming fan mode is a bit problematic also before start using ThrottleStop. The temps are still good when in office mode, but when switching to Turbo from the AB i can see the CPU temp increased few degrees, turned off turbo it'll drop to normal again. Maybe it's the power delivery mode set by the command center there. After undervolting using TS it seem like dont have this issue already.

3. Keyboard RGB is kinda a joke, since i own Corsair mech KB i thought Selenite would be the same having function of import other user lighting effects/having smoother animations, turned out only those presets available. I'm not sure about other luxury laptop brands, or it's only Illegear doing so?

Command center is buggy, sometimes not detecting the hardware or the software can't be used properly, had to restart laptop or restart the process then only can work nicely. The fan button sometimes can't control the fan speed too due to buggy software. Having the feel of being trolled, but can't blame since i didn't perform thorough research enough about keyboard side, hunting for laptops and my friend (who using Laguna SE) to "poison" me to buy this brand, although i already know Illegear beforehand.

4. Rubberize palm rest. Okay thismay be my own preference but i prefer metal surface than this cuz rubberized is damn hard to take care of. When it ages it'll be sticky if you don't take care of it right.

Reviews aside, have some questions for gamers and enthusiasts here.

1. Cooling pad or vacuum cooler for you guys? I searched online and it's really dependent on laptops models, so you can't decide straightly which is better. Or you guys never use these at all?

2. Anyone owning 2070 variant mind to share their thermal performance? Would like to know whether it's me the unlucky one or everyone facing the same issue.

3. How to take care the rubberized surface? Researched online few methods, microfibre + alcohol OR microfibre + wash soap, then wipe with dry cloth. Would like to maximize the lifespan to prevent it become sticky since my previous Y50 also rubberized and unfortunately that moment i didn't realize the importance of taking care it.
That should be all about my review and concern about Selenite G. Any further issues or questions will be discussed in future. Thanks guys for spending time reading this and am happy to join the high end gaming for the first time!
*
Hi Shadow, may i know what's the average temperature you are getting on your i7-10875H?

The keyboard RGB only can function with preset animation profile, will feedback your suggestion of animation profile import to ODM. Thank you smile.gif
SaiyanGoku
post Jun 3 2020, 02:12 AM

New Member
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8 posts

Joined: Apr 2019
From: Hyderabad, India


QUOTE(Prince J @ Jun 2 2020, 10:29 PM)
Hi Saiyan,

Do you mean this logo?

user posted image
*
Yes Prince, I meant that logo (the new one is also good icon_rolleyes.gif ). I can add it to my own windows iso.

BTW, could you ask the ODM about the possibility to make a 92Wh battery for Selenite (upgrade from 63Wh) like the Selenite Pro? Selenite chassis has enough empty space even after removing the 2.5" drive bay.

This post has been edited by SaiyanGoku: Jun 3 2020, 02:15 AM
Prince J
post Jun 3 2020, 08:09 PM

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Joined: May 2010
From: Team ILLEGEAR


QUOTE(SaiyanGoku @ Jun 3 2020, 02:12 AM)
Yes Prince, I meant that logo (the new one is also good  icon_rolleyes.gif ). I can add it to my own windows iso.

BTW, could you ask the ODM about the possibility to make a 92Wh battery for Selenite (upgrade from 63Wh) like the Selenite Pro? Selenite chassis has enough empty space even after removing the 2.5" drive bay.
*
Sure i will ask my tech about this.
JonKS1
post Jun 3 2020, 11:12 PM

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From: KL
QUOTE(Jared21 @ May 29 2020, 10:39 PM)
I'm just waiting for that day to happen. My gf uses my laptop for her AC and Overwatch and i've been keeping track of that trickle charge. Happens every single time. Tempted to unplug the battery and just use wall power since i can't even bring it out to classes yet
*
Same goes to me, it happens occasionally where the battery drops to 99% and starts to recharge after power on.

I got another problem on the subwoofer. Whenever I start any games with power adaptor connected, there will be buzzing sound produced from subwoofer. This only happens when the laptop is connected to power adaptor. I did try to play game with battery only, there is no buzzing sound produced.
Jared21
post Jun 4 2020, 02:56 AM

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QUOTE(JonKS1 @ Jun 3 2020, 11:12 PM)
Same goes to me, it happens occasionally where the battery drops to 99% and starts to recharge after power on.

I got another problem on the subwoofer. Whenever I start any games with power adaptor connected, there will be buzzing sound produced from subwoofer. This only happens when the laptop is connected to power adaptor. I did try to play game with battery only, there is no buzzing sound produced.
*
Are you sure its coming from the subwoofer? I have stupidly loud coil whine when using Turbo mode and i notice its coming from where the main components are somewhere along the strip that houses the power button and such. Tempted to slap a thick thermal pad on whichever capacitor or mosfet is making that god awful sound
Jared21
post Jun 4 2020, 02:59 AM

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QUOTE(SaiyanGoku @ Jun 3 2020, 02:12 AM)
Yes Prince, I meant that logo (the new one is also good  icon_rolleyes.gif ). I can add it to my own windows iso.

BTW, could you ask the ODM about the possibility to make a 92Wh battery for Selenite (upgrade from 63Wh) like the Selenite Pro? Selenite chassis has enough empty space even after removing the 2.5" drive bay.
*
A bigger battery would be amazing even though i personally am already getting some decent battery life when away from the wall with an aggressive undervolt.

Although with that whole 99% battery after every shutdown who knows how long my battery can hold out....
JonKS1
post Jun 4 2020, 11:04 AM

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QUOTE(Jared21 @ Jun 4 2020, 02:56 AM)
Are you sure its coming from the subwoofer? I have stupidly loud coil whine when using Turbo mode and i notice its coming from where the main components are somewhere along the strip that houses the power button and such. Tempted to slap a thick thermal pad on whichever capacitor or mosfet is making that god awful sound
*
My PC always run game on Gaming Mode, and the sound is obvious during gaming. The sound came out from the left side (Subwoofer side) of laptop. I am not sure which component is producing that weird sound since I didn't remove the casing for checking. So you also have the similar issue?
Jared21
post Jun 4 2020, 03:48 PM

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QUOTE(JonKS1 @ Jun 4 2020, 11:04 AM)
My PC always run game on Gaming Mode, and the sound is obvious during gaming. The sound came out from the left side (Subwoofer side) of laptop. I am not sure which component is producing that weird sound since I didn't remove the casing for checking. So you also have the similar issue?
*
Odd that its coming from the subwoofer. Mine is is coming from directly where the CPU and GPU sit under the keyboard
Prince J
post Jun 4 2020, 07:41 PM

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QUOTE(SaiyanGoku @ Jun 3 2020, 02:12 AM)
Yes Prince, I meant that logo (the new one is also good  icon_rolleyes.gif ). I can add it to my own windows iso.

BTW, could you ask the ODM about the possibility to make a 92Wh battery for Selenite (upgrade from 63Wh) like the Selenite Pro? Selenite chassis has enough empty space even after removing the 2.5" drive bay.
*
Will try to get the logo for you.

We tried but the selenite battery just doesn't fit the screw holes.

QUOTE(Jared21 @ Jun 4 2020, 02:59 AM)
A bigger battery would be amazing even though i personally am already getting some decent battery life when away from the wall with an aggressive undervolt.

Although with that whole 99% battery after every shutdown who knows how long my battery can hold out....
*
FAE told me there is a new EC / BIOS for alexnvidia ID-S machine to fix the power draw. Can you pm me your SN to see if yours is the same as alexnvidia??
Jared21
post Jun 4 2020, 08:13 PM

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QUOTE(Prince J @ Jun 4 2020, 07:41 PM)
FAE told me there is a new EC / BIOS for alexnvidia ID-S machine to fix the power draw. Can you pm me your SN to see if yours is the same as alexnvidia??
*
PM sent!
SaiyanGoku
post Jun 4 2020, 10:35 PM

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QUOTE(Prince J @ Jun 4 2020, 05:11 PM)
Will try to get the logo for you.

We tried but the selenite battery just doesn't fit the screw holes.
FAE told me there is a new EC / BIOS for alexnvidia ID-S machine to fix the power draw. Can you pm me your SN to see if yours is the same as alexnvidia??
*
Leave the screws, what about physical dimension? Does 92 Wh battery fits inside the chassis and charges? Also, is there any bios/ec update for Selenite?
Jared21
post Jun 4 2020, 10:42 PM

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QUOTE(SaiyanGoku @ Jun 4 2020, 10:35 PM)
Leave the screws, what about physical dimension? Does 92 Wh battery fits inside the chassis and charges? Also, is there any bios/ec update for Selenite?
*
From what i've read elsewhere, its too tall for it to fit inside the chassis and uses different voltage (i think)
Prince J
post Jun 4 2020, 10:51 PM

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QUOTE(SaiyanGoku @ Jun 4 2020, 10:35 PM)
Leave the screws, what about physical dimension? Does 92 Wh battery fits inside the chassis and charges? Also, is there any bios/ec update for Selenite?
*
Cannot fit, and the power delivery design is different. There are five types of batteries from Tongfang, and they are not from the same factories:

1. 3S1P/4S1P: RAVEN (2018)

2. 47Wh/63Wh: RAVEN SE, PRODIGY, ROGUE, ONYX V, ONYX (2018), SELENITE

3. ONYX PRO

4. SELENITE PRO / IONIC 15 / ID-T (a.k.a Eluktronics MAG-15)

5. IONIC 14

This post has been edited by Prince J: Jun 4 2020, 10:52 PM
alexnvidia
post Jun 5 2020, 11:41 AM

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QUOTE(Prince J @ Jun 4 2020, 12:41 PM)
Will try to get the logo for you.

We tried but the selenite battery just doesn't fit the screw holes.
FAE told me there is a new EC / BIOS for alexnvidia ID-S machine to fix the power draw. Can you pm me your SN to see if yours is the same as alexnvidia??
*
Does this mean potential lower GPU performance? cos from time to time i can see the GPU draw up to 120W, which is 5W higher than the intended GPU power.
Shadowhunt94
post Jun 5 2020, 10:58 PM

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QUOTE(Jared21 @ May 31 2020, 08:21 PM)

3) You can try using the command center from either XMG (Neo 17) or Eluktronics (Mech G1R)

4) I just use a clean microfiber cloth to wipe the surfaces down

5) For sound i HIGHLY recommend following this guide at the bottom of the page. Dont have to deal with whatever THX/Soundblaster software. You get the native windows EQ and can tweak to your hearts content: http://forum.notebookreview.com/threads/to...815943/page-462
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Thanks for the suggestion Jared21, will try those when i'm free.


QUOTE(alexnvidia @ Jun 1 2020, 10:11 AM)

I would suggest you open GPU-Z and let it run in the background while you game. after a stuttering gaming session, check the graph and perfcap reason to see what's going on with the GPU during stuttering. CPU overheating and thermal throttling dont generally cause such severe stuttering. from my past experience, such stuttering during gaming was caused by GPU power delivery circuitry overheating (VRM, inductors). If those components dont make good contact with the thermal pads, you are in for a nasty stuttering surprise.
I did that for a while, it's just that the rig itself hasn't reach the stage of stuttering, perhaps it's based on its mood though? hmm.gif


QUOTE(Prince J @ Jun 3 2020, 01:07 AM)
Hi Shadow, may i know what's the average temperature you are getting on your i7-10875H?

The keyboard RGB only can function with preset animation profile, will feedback your suggestion of animation profile import to ODM. Thank you smile.gif
Before doing any undervolt or turbo limit, it's more than 80, records show sometimes reach 90 above.

Hope that really got smoother animations on those presets at least, right now still not good enough even set to fastest. Of course it is most welcome if there's an option for coders to make something special.





Shadowhunt94
post Jun 5 2020, 11:09 PM

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Annnnnnnnnd one more issue after another week of usage.

Owning a Seagate SSHD 5 years ago, checking on Acronis Disk Monitor it says there's some end-to-end transfer error, giving a sign that the hdd could fail. Sometimes it comes out some weird noise, and when i install it into the laptop, the temperature could reach more than 50 degrees Celsius when gaming, loading the files from it. When i install a game to the hdd the task manager shows it loads 100% fully, super long response time, then it just not working, no files transfer. OS could hang and disk management won't see the existence of the hdd, so i have to restart the laptop and it'll become fine again despite still high hdd temp.

Okay, thought that it has served me long, then i decided to buy another sshd and install into it. Just not more than 15 mins it boot up and start copying the files from external to the new sshd, the issue arise again.

Come on, don't tell me the new sshd has problem like the old one???? mad.gif bangwall.gif vmad.gif ranting.gif

The old one i put it into external hdd controller, now it still works like a charm, heat reduced although still has some noise sometimes. sweat.gif

What is happening to the laptop actually? I want to dedicated support as soon as possible guiding me to install the hdd properly remotely, assuming i DID it wrong. There's a flex cable beneath the hdd location, perhaps it's the cause? I don't know. shakehead.gif

I know this laptop is not the most expensive but then 7k is considered bangsawan price for many people already, and the quality just like this?
Prince J
post Jun 6 2020, 12:52 AM

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QUOTE(Shadowhunt94 @ Jun 5 2020, 11:09 PM)
Annnnnnnnnd one more issue after another week of usage.

Owning a Seagate SSHD 5 years ago, checking on Acronis Disk Monitor it says there's some end-to-end transfer error, giving a sign that the hdd could fail. Sometimes it comes out some weird noise, and when i install it into the laptop, the temperature could reach more than 50 degrees Celsius when gaming, loading the files from it. When i install a game to the hdd the task manager shows it loads 100% fully, super long response time, then it just not working, no files transfer. OS could hang and disk management won't see the existence of the hdd, so i have to restart the laptop and it'll become fine again despite still high hdd temp.

Okay, thought that it has served me long, then i decided to buy another sshd and install into it. Just not more than 15 mins it boot up and start copying the files from external to the new sshd, the issue arise again.

Come on, don't tell me the new sshd has problem like the old one????  mad.gif  bangwall.gif  vmad.gif  ranting.gif

The old one i put it into external hdd controller, now it still works like a charm, heat reduced although still has some noise sometimes.  sweat.gif

What is happening to the laptop actually? I want to dedicated support as soon as possible guiding me to install the hdd properly remotely, assuming i DID it wrong. There's a flex cable beneath the hdd location, perhaps it's the cause? I don't know.  shakehead.gif

I know this laptop is not the most expensive but then 7k is considered bangsawan price for many people already, and the quality just like this?
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There is no way the ODM cable causes your SSHD to lag, at least we have never experienced before. It's either the SSHD is not detected in your system (cable is faulty, very tiny chance) or it can detect your HDD and provide full functions.

The lag can be caused by many factors including SSHD's firmware, OS installation method as well as the compatibility of the SSHD with windows operating system.

If the drive has buggy firmware, it tends to have caching / incompatible problem with windows 10 system (especially Windows installed in drive C), sometimes a bad compatible secondary SSHD can cause your system to lag too.

If you wish, you also can bring in your own SSHD and we will assist you on the testing.

Thank you.

This post has been edited by Prince J: Jun 6 2020, 01:35 PM
Ralph Yap P
post Jun 6 2020, 07:34 AM

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Hi guys, facing some problems right here. Was playing GTA online yesterday, then powered off after 2 hours of usage. Soon after that, just remember have to email smth, then i powered my selenite on again. However, my laptop screen started flashing like crazy non-stop. it only resolved when i reduced my screen brightness to minimum. The flashing worsen with increasing brightness. When it is not plugged in, it will flash even with minimum screen brightness. What's the problem guys? Pls help, thanksss cry.gif cry.gif
P.S. had only been using my laptop for a little more than 1 year
Prince J
post Jun 6 2020, 01:26 PM

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QUOTE(Ralph Yap @ Jun 6 2020, 07:34 AM)
Hi guys, facing some problems right here. Was playing GTA online yesterday, then powered off after 2 hours of usage. Soon after that, just remember have to email smth, then i powered my selenite on again. However, my laptop screen started flashing like crazy non-stop. it only resolved when i reduced my screen brightness to minimum. The flashing worsen with increasing brightness. When it is not plugged in, it will flash even with minimum screen brightness. What's the problem guys? Pls help, thanksss cry.gif  cry.gif
P.S. had only been using my laptop for a little more than 1 year
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Hi Ralph, can you pm me your serial number? Will create a service ticket for you.
Ralph Yap P
post Jun 7 2020, 01:59 PM

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QUOTE(Prince J @ Jun 6 2020, 01:26 PM)
Hi Ralph, can you pm me your serial number? Will create a service ticket for you.
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Alright, will do. thank you.
Shadowhunt94
post Jun 7 2020, 05:13 PM

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QUOTE(alexnvidia @ Jun 1 2020, 10:11 AM)
I have the RTX 2070 variant. The GPU performance has been great if not stellar. Never had any issues with stuttering or overheating. I've played games during afternoons in a non air con room before. the temps of the laptop surface does get crazy hot (the strip above the keyboard in between the selenite logo and boost & power button). It's so hot you cant even touch it for more than 2 seconds so gaming in non air con room is HIGHLY not recommended. that being said, i still did not face any stuttering issue during gaming.

While GPU performance is stellar, the same cannot be said about the CPU. The mounting pressure of the tripod design heatsink is not balanced and you can expect high difference in core temperature difference. we are talking about 10-15C difference or more between the coolest core and hottest core during gaming. Their support staff will tell you it's completely normal but we all know that's BS. Yes there are control mechanism in place to stop the CPU from overheating but this also mean the CPU core will be heavily throttled and performance suffers greatly.

You can try to minimize this issue by repasting on your own and adjusting the heatsink cold plate slightly to ensure a more balanced contact. this however is a highly skilled process and extremely difficult to get right. and also, after repasting, temps will be great with minimal difference in temperature between cores. however, after a few weeks, everything will be back to hell again with massive core temperature difference. I've tried both cooler master gel  maker, kryonaut. they behave the same. master gel maker degrades (pump out) a lot faster though for my case.

I would suggest you open GPU-Z and let it run in the background while you game. after a stuttering gaming session, check the graph and perfcap reason to see what's going on with the GPU during stuttering. CPU overheating and thermal throttling dont generally cause such severe stuttering. from my past experience, such stuttering during gaming was caused by GPU power delivery circuitry overheating (VRM, inductors). If those components dont make good contact with the thermal pads, you are in for a nasty stuttering surprise.

not sure if this is useful or related but you can refer this thread i created entirely dedicated to this issue. http://forum.notebookreview.com/threads/al...-freeze.804499/
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Hi alexnvidia, for the gpu-z usage i manage to get the issue happen (stuttering) sweat.gif

user posted image

The PerCap there states besides Pwr, there's Thrm also, could be the one you're mentioning? Just need to make sure the thermal pads have a good contact on ICs besides the cpu and gpu?
alexnvidia
post Jun 7 2020, 08:27 PM

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QUOTE(Shadowhunt94 @ Jun 7 2020, 10:13 AM)
Hi alexnvidia, for the gpu-z usage i manage to get the issue happen (stuttering)  sweat.gif

user posted image

The PerCap there states besides Pwr, there's Thrm also, could be the one you're mentioning? Just need to make sure the thermal pads have a good contact on ICs besides the cpu and gpu?
*
ah yes, gpu z shows very clearly your stuttering issue. GPU clock tanked to bottom due to thermals i assume? look at the pink region and check what does the perfcap reason say. your gpu temperature is good, so it's not the gpu overheating for sure. that means u need to check other stuff, like GDDR6 memory or the VRM that feeds the GPU. you can use my alienware thread as a rough guide, the steps are pretty much the same.
mynameisnotryan
post Jun 8 2020, 09:05 PM

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QUOTE(Shadowhunt94 @ Jun 5 2020, 11:09 PM)
Annnnnnnnnd one more issue after another week of usage.

Owning a Seagate SSHD 5 years ago, checking on Acronis Disk Monitor it says there's some end-to-end transfer error, giving a sign that the hdd could fail. Sometimes it comes out some weird noise, and when i install it into the laptop, the temperature could reach more than 50 degrees Celsius when gaming, loading the files from it. When i install a game to the hdd the task manager shows it loads 100% fully, super long response time, then it just not working, no files transfer. OS could hang and disk management won't see the existence of the hdd, so i have to restart the laptop and it'll become fine again despite still high hdd temp.

Okay, thought that it has served me long, then i decided to buy another sshd and install into it. Just not more than 15 mins it boot up and start copying the files from external to the new sshd, the issue arise again.

Come on, don't tell me the new sshd has problem like the old one????  mad.gif  bangwall.gif  vmad.gif  ranting.gif

The old one i put it into external hdd controller, now it still works like a charm, heat reduced although still has some noise sometimes.  sweat.gif

What is happening to the laptop actually? I want to dedicated support as soon as possible guiding me to install the hdd properly remotely, assuming i DID it wrong. There's a flex cable beneath the hdd location, perhaps it's the cause? I don't know.  shakehead.gif

I know this laptop is not the most expensive but then 7k is considered bangsawan price for many people already, and the quality just like this?
*
I can say with utmost certainty that it's the SSHD at fault here. I think at this point I've replaced the SSHD 3 times at least and I've only been using this laptop for a year and 3 months. Hell one time the drive failed after just 2 months I think. Seagate's SSHD's are the worst drive's I've ever encountered and that comes from somebody who has 12 TB in external WD drives (some have failed obviously but not to the extent of having had 3 replacements). The second time the drive failed it still operated like normal I could access all the files but transferring them out was impossible and it was impossible to put any files into the drive.
amir.asyraf
post Jun 8 2020, 09:25 PM

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My Selenite (i7-9750H RTX 2060) has been completely freezing up lately. Usually happens when watching videos. Doesn't matter on Youtube or local files (VLC, MPC, PotPlayer etc). It's really random and has been happening noticeably often now. Sometimes I'm able to watch a movie from start to end, sometimes it would freeze 15 minutes in.

By freeze I mean completely and fully unresponsive and unrecoverable, locked up. Completely unresponsive to any keys or mouse actions. Even if I leave it for an hour it would still be frozen. The only thing I could is force shutdown by holding the power button for 5 seconds. It's really frustrating. I've already had several data loss because of this.

Anyone have any idea? I've never had it locked up while playing games. Right now I'm thinking it's either the RAM or SSD, or maybe even the secondary SSHD.
jason111785
post Jun 9 2020, 01:09 AM

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@Illegear Team, may I know on the Selenite Pro

1) HDMI 2.0 port is a 2.0b or just 2.0
2) Thunderbolt port capable of doing display port 1.4?

I am asking as I am getting a 165hz monitor and it only support 165hz over DP 1.4 on 1440p.
Prince J
post Jun 9 2020, 01:43 AM

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QUOTE(amir.asyraf @ Jun 8 2020, 09:25 PM)
My Selenite (i7-9750H RTX 2060) has been completely freezing up lately. Usually happens when watching videos. Doesn't matter on Youtube or local files (VLC, MPC, PotPlayer etc). It's really random and has been happening noticeably often now. Sometimes I'm able to watch a movie from start to end, sometimes it would freeze 15 minutes in.

By freeze I mean completely and fully unresponsive and unrecoverable, locked up. Completely unresponsive to any keys or mouse actions. Even if I leave it for an hour it would still be frozen. The only thing I could is force shutdown by holding the power button for 5 seconds. It's really frustrating. I've already had several data loss because of this.

Anyone have any idea? I've never had it locked up while playing games. Right now I'm thinking it's either the RAM or SSD, or maybe even the secondary SSHD.
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Hi there, can you send in your laptop for us to take a look? Will assist.

QUOTE(jason111785 @ Jun 9 2020, 01:09 AM)
@Illegear Team, may I know on the Selenite Pro

1) HDMI 2.0 port is a 2.0b or just 2.0
2) Thunderbolt port capable of doing display port 1.4?

I am asking as I am getting a 165hz monitor and it only support 165hz  over DP 1.4 on 1440p.
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HDMI 2.0 with HDCP 2.2

Yes can support Displayport 1.4.

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