THAT IS NOT WHAT I WAS TOLD! I can confirm I was told both the battery and the keyboard are replaced! Either you guys never communicate properly with the front counter system, or it is just a sloppy way of handling the customer quickly. Maybe the lady who attended to me isn't IT-literate enough and see the remark in system "keyboard and battery has been fixed" and she somehow translate that into "replaced". Definitely some communication problem here.

Yes I need it asap because it is indeed my primary machine for work. If the parts indeed need replacement and has been identified FAULTY , then you should have informed me about needing extra time to REALLY replace them. I never give you a "Deadline of 4 days" to begin with. I just appreciate if it can be done sooner.

Anyway I will be sending my laptop in again tomorrow, and I hope this round you guys can solve it properly. Because I see it has the exact early symptom as last time, which I will explain in more detail tomorrow. Thanks

May I know if anybody has a mismatch of serial number present in BIOS to that of the sticker?

Haven't checked but I once brought mine to the center and they found my laptop serial number doesn't match the one in the order/account or something

The latest control center disable LED strip setting?
coz i cant find it

I cant customize the color of it, I cant find any setting inside the control center

My selenite that I used less than 2 years I had sent it for warranty 3 times. 2 times it's the display panel keeps falling out & land on the keyboard. And now the latest one is motherboard problem which I have to wait for 1 to 2 months now.

I used to recommend other people illegear brand previously but I just can't do it anymore. 3 warranties in less than 2 years is just not reasonable. Are there other people that face this amount of warranty or it's just me with a lemon product?

hi...i have selenite pro i7-9750 with rtx2060.

i want to upgrade my SSD to 1TB as my current 500gb is not enough (blame COD). so, i plan to buy upgrade ssd from illigear 1TB as my main and my current 500gb as my 2nd hd.
just wanna ask few things.

1) if i upgrade SSD from Illigear, how long will it takes for illigear to install new SSD along with clean windows install if i bring my laptop to center?? will it take days or can it be done onsite settle that day it self??

2) If illigear unable to do it on the same day (maybe gonna take weeks), can i buy my own SSD and install it myself? will this void the warranty? - i really need the laptop as it is my daily work machine.

3) i prefer illigear to do clean install everything (bios/windows/drivers), just like getting new laptop...however, if i choose to upgrade the ssd myself (refer quest 2)...will illigear support help me with bios/windows installation?? ---bcoz, i really noobshit about laptop.

thanks...

I just bought selenite g from JB branch and i already went there like 4 times regarding the warranty issue and i just got my laptop not more than 7 days haha (yet to resolve), within 2years 3 times warranty still fine la ?

Hi prince, i really hope the issue could be resolve by replace a new sshd. And also i have been waited too long time to get my new and stable laptop since the date i purchased. I hope they can resolve this once and for all.

Im in middle of working and suddenly this happens . The hello cam is not working since my last visit and i ignore it since busy with work but  but a flickering screen is a big problem.

[attachmentid=10575101]

so after visit to the support yesterday

1. They said its a motherboard problem and it will take 1-2 months depending on eta
2. Swollen batteries - Costs RM 395 ( not covered by warranty? )

Is it possible to ship the motherboard so that i can continue working ( i rather buy a monitor and not lose 2 months of working time.)

Good to know. I look around the web and found out that the board with 8570H chipset will eventually have this issue. The user here receives a board replacement from 9th gen (9570H) Flickering Screen 8gen board

A current workaround while waiting for my monitor to arrive is theres somebody suggested that to set the brightness to 20% Flickering walkaround and apparently it works.
[attachmentid=10577957]

So my question here, what is the cost of swapping the board from 8570H to 9570H?

Edit : Regarding the battery is this something  of a issue that overtime it will be swollen like that? I only used it for a year plus ( purchased Mar 2019) and working in normal office climate.

I have noticed the selenite will charge the battery after power up the PC even though it is fully charge before shut down.
With this rate, the battery will be swollen up like most of the selenite user's case.

Anyone has any solution so far or have to send yo Illegear for check up?

Apparently this is a thing with this laptop. After every shut down it will always boot up with 99% battery and the system will charge it. So far having this laptop for more than half a year, no sign of battery wear on HWinfo and i'm still getting decent hours of work when not plugged in

Doubt that this is good for the battery so i really hope we can get like maybe a bios/EC update to prevent this

Mine got swollen in 10 months. I am hoping that is just bad luck. Could you try gaming without battery to see if there is GPU PL throttling?

Looking to purchase a Selenite G here, but I noticed that the RTX 2070 Super for Selenite G has optimus, boosting the price you by 1,399RM...

BUT on the Laguna SE, RTX 2070 Super is only 699.

Both is Max Performance.

Is Optimus really worth that 700RM increase? I know what it is after asking Illegear's WhatsApp but is unsure if it's worth the extra money.