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 ILLEGEAR Selenite Discussion Thread V1, world’s first 17.3” bezel-less laptop

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l2k
post Mar 20 2019, 03:52 PM

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QUOTE(pluginbaby @ Mar 19 2019, 10:37 AM)
60degrees celcius at high settings is indeed remarkable. I own an Onyx and have a goal of reducing heat and increasing efficiency as well instead of going for max quality but noisy fan and annoying temperature build up.

I manage to get it stable only to max -140mV CPU. Still yet to explore MSI Afterburner setup to tame the 2060 inside. So far I'm getting 70-73 degrees after limiting max clock to 1700Mhz. Your 60degrees is definitely a goal for me to have as one of my Afterburner presets for casual gaming.
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The 60C probably is just for not so demanding game like POE as the CPU load was only like 20-30% most of the time at 3.9Ghz. My guess is for AAA game, it will definitely go higher. I have temporary ditched throttlestop and only undervolted via BIOS. I guess the question is do we really need the CPU to be turboed all the time at 3.9Ghz? If not, I guess by using throttlestop to limit the multiplifer would be an effective step to lower down the temp.

On the GPU, it seems like you able to hit a very high core clock on your 2060 drool.gif From what I know, the difference between mobility and desktop 2060 are as below:

RTX2060
Laptop Desktop
Default 960Mhz 1365Mhz
Boost 1200Mhz 1680Mhz
TDP 80-90W 160W

What you achieved is even faster than desktop version. Are you able to achieve a stable core clock? From my own testing, I have never seen the core voltage go above 1.1V and it was limited by the power profile.

This post has been edited by l2k: Mar 20 2019, 04:25 PM
TSmcloudteo
post Mar 20 2019, 10:52 PM

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QUOTE(l2k @ Mar 20 2019, 03:52 PM)
The 60C probably is just for not so demanding game like POE as the CPU load was only like 20-30% most of the time at 3.9Ghz. My guess is for AAA game, it will definitely go higher. I have temporary ditched throttlestop and only undervolted via BIOS. I guess the question is do we really need the CPU to be turboed all the time at 3.9Ghz? If not, I guess by using throttlestop to limit the multiplifer would be an effective step to lower down the temp.

On the GPU, it seems like you able to hit a very high core clock on your 2060  drool.gif  From what I know, the difference between mobility and desktop 2060 are as below:

RTX2060
                Laptop      Desktop
Default      960Mhz    1365Mhz
Boost      1200Mhz    1680Mhz
TDP        80-90W      160W

What you achieved is even faster than desktop version. Are you able to achieve a stable core clock? From my own testing, I have never seen the core voltage go above 1.1V and it was limited by the power profile.
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sometime i see my gpu boosted to 1620 lolz not sure it's real or not.

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mynameisnotryan
post Mar 20 2019, 11:02 PM

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Anybody experiencing crackling coming from their speakers it seems to come at random only. I can't replicate the crackling by replaying the same clip so I'm really stumped as to why it's crackling.

Not only that I tried uninstalling the Sound Blaster Connect App and reinstalling it only to find that it now doesn't work at all. The volume icon is muted and I can't seem to unmute it.

Haih, this is already my second Selenite my first unit had a messed up touchpad so a replacement was done now my speakers on the second unit are screwed up pulak. In addition to that, I even encountered a BSOD VIDEO_DXGKRNL_FATAL_ERROR. Haven't even owned the laptop for a whole week already encountered so many issues.

The performance is amazing and the design doesn't stand out too much when compared to your average laptop so it blends in well. I really love this laptop but all these small issues are really pilling up and making the experience a pretty sour one.

So if any sifu's could give me any advice that'd be great.
pluginbaby
post Mar 21 2019, 10:13 AM

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QUOTE(mcloudteo @ Mar 20 2019, 10:52 PM)
sometime i see my gpu boosted to 1620 lolz not sure it's real or not.

user posted image
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Yours looks to be real. Mine is just setting inside Afterburner to be around 1700 but it doesn't get that high anyway.

Try to get some logging's to see how long it sustained at 1620. It would be impressive if it is able to get that high for long.
l2k
post Mar 21 2019, 02:46 PM

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QUOTE(mcloudteo @ Mar 20 2019, 10:52 PM)
sometime i see my gpu boosted to 1620 lolz not sure it's real or not.

user posted image
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It's real. I did see my GPU getting bumped up all the way to 1600Mhz+ during superposition benchmark but only like briefly a few seconds with core voltage up to 1.1V. Most of the times it stay at about 850mV @ 100% load, and 1400+Mhz. My guess is it depends on the GPU load.

I just flatten the curve to 700mV @ 1400Mhz at the moment, I guess the 800-800mV region can be bumped up to hit a higher clock speed.

A useful tool to verify the GPU core voltage and clock speed would be GPU-Z.

This post has been edited by l2k: Mar 21 2019, 02:49 PM
l2k
post Mar 21 2019, 02:50 PM

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QUOTE(mynameisnotryan @ Mar 20 2019, 11:02 PM)
Anybody experiencing crackling coming from their speakers it seems to come at random only. I can't replicate the crackling by replaying the same clip so I'm really stumped as to why it's crackling.

Not only that I tried uninstalling the Sound Blaster Connect App and reinstalling it only to find that it now doesn't work at all. The volume icon is muted and I can't seem to unmute it.

Haih, this is already my second Selenite my first unit had a messed up touchpad so a replacement was done now my speakers on the second unit are screwed up pulak. In addition to that, I even encountered a BSOD VIDEO_DXGKRNL_FATAL_ERROR. Haven't even owned the laptop for a whole week already encountered so many issues.

The performance is amazing and the design doesn't stand out too much when compared to your average laptop so it blends in well. I really love this laptop but all these small issues are really pilling up and making the experience a pretty sour one.

So if any sifu's could give me any advice that'd be great.
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Experienced the crackling sound twice, but just very briefly. It seems like it happened while I quit some application, but I don't know for sure and can't recreate it.

I guess I just ignore and live with it biggrin.gif

mynameisnotryan
post Mar 21 2019, 04:26 PM

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QUOTE(l2k @ Mar 21 2019, 02:50 PM)
Experienced the crackling sound twice, but just very briefly. It seems like it happened while I quit some application, but I don't know for sure and can't recreate it.

I guess I just ignore and live with it  biggrin.gif
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The problem with my crackling is that it happens during audio and video playback. I use my speakers about 90% of the time I'm using the laptop so I really can't just ignore the crackling noises. The speakers have already been replaced and yet the issue still persists. Already reinstalled the Realtek drivers, Sound Connect App even went as far to change the sample rate and the bit depth but alas the issue still persists. Having run out of options I'm getting seriously desperate now.
l2k
post Mar 21 2019, 05:24 PM

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QUOTE(mynameisnotryan @ Mar 21 2019, 04:26 PM)
The problem with my crackling is that it happens during audio and video playback. I use my speakers about 90% of the time I'm using the laptop so I really can't just ignore the crackling noises. The speakers have already been replaced and yet the issue still persists. Already reinstalled the Realtek drivers, Sound Connect App even went as far to change the sample rate and the bit depth but alas the issue still persists. Having run out of options I'm getting seriously desperate now.
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I have not experienced this so far during gaming or video playing with my selenite, but I am a relatively new user. I have experienced this crackling sound with my desktop speaker before with subwoofer, if I turn off the AC power before turning off the speaker, probably due to the subwoofer discharging its driver and causes vibration.

For your case, I think if speaker is not the issue, perhaps it could be due to the speaker driver on the motherboard itself?

This post has been edited by l2k: Mar 21 2019, 05:24 PM
TSmcloudteo
post Mar 21 2019, 05:58 PM

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I have the same issue with crackling sound it came out randomly, if you turn down the sub woofer it will be fine, i guess something to do with sub woofer.
mynameisnotryan
post Mar 21 2019, 06:14 PM

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QUOTE(l2k @ Mar 21 2019, 05:24 PM)
I have not experienced this so far during gaming or video playing with my selenite, but I am a relatively new user. I have experienced this crackling sound with my desktop speaker before with subwoofer, if I turn off the AC power before turning off the speaker, probably due to the subwoofer discharging its driver and causes vibration.

For your case, I think if speaker is not the issue, perhaps it could be due to the speaker driver on the motherboard itself?
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Don't really wanna risk taking it apart, I'm gonna just bring it back to them to see how it plays out. Hopefully, a solution will be found.


QUOTE(mcloudteo @ Mar 21 2019, 05:58 PM)
I have the same issue with crackling sound it came out randomly, if you turn down the sub woofer it will be fine, i guess something to do with sub woofer.
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Do you know how I can turn the subwoofer down?
Volt
post Mar 23 2019, 07:45 PM

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QUOTE(mcloudteo @ Mar 21 2019, 05:58 PM)
I have the same issue with crackling sound it came out randomly, if you turn down the sub woofer it will be fine, i guess something to do with sub woofer.
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I have this issue too but it only happen if I turn up the volume pass 90%
TSmcloudteo
post Mar 23 2019, 11:25 PM

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QUOTE(mynameisnotryan @ Mar 21 2019, 06:14 PM)
Don't really wanna risk taking it apart, I'm gonna just bring it back to them to see how it plays out. Hopefully, a solution will be found.
Do you know how I can turn the subwoofer down?
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Here you go but not recommended

user posted image


volt mentioned less than 90% volume work but I havent test that.

This post has been edited by mcloudteo: Mar 23 2019, 11:31 PM
Volt
post Mar 24 2019, 08:46 PM

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QUOTE(mcloudteo @ Mar 23 2019, 11:25 PM)
Here you go but not recommended

user posted image
volt mentioned less than 90% volume work but I havent test that.
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Sry what I really mean to say is that anywhere near the max volume the crackling sound will occurred. In my case it usually happen during opening a YouTube video or switching/opening a music. It doesnt happen often but you do notice it.

Anyway I tried to update realtek audio driver to see if there any improvement but after update my creative soundblaster app couldn't detect my driver, so make sure you dont update it haha sweat.gif

Update: The crackling sound now happen at any volume, really noticable when opening youtube video or playing music laugh.gif

This post has been edited by Volt: Mar 25 2019, 01:47 PM
Prince J
post Mar 25 2019, 12:20 PM

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Hi all, kindly note we have submitted this crackle bugs to the manufacturer and we are in the midst of finding the root cause. Will keep you guys posted.
mynameisnotryan
post Mar 25 2019, 06:52 PM

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QUOTE(Volt @ Mar 24 2019, 08:46 PM)
Sry what I really mean to say is that anywhere near the max volume the crackling sound will occurred. In my case it usually happen during opening a YouTube video or switching/opening a music. It doesnt happen often but you do notice it.

Anyway I tried to update realtek audio driver to see if there any improvement but after update my creative soundblaster app couldn't detect my driver, so make sure you dont update it haha sweat.gif

Update: The crackling sound now happen at any volume, really noticable when opening youtube video or playing music laugh.gif
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Welcome to my hell sad.gif Had to RMA my selenite again because I really just couldn't tahan the crackling happening so frequently. Haih really sucks to see another person experiencing the same issues as me, really thought I was an isolated case.
AZIM@ILLEGEAR
post Mar 26 2019, 07:43 PM

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QUOTE(mynameisnotryan @ Mar 25 2019, 06:52 PM)
Welcome to my hell  sad.gif  Had to RMA my selenite again because I really just couldn't tahan the crackling happening so frequently. Haih really sucks to see another person experiencing the same issues as me, really thought I was an isolated case.
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Hi mynameisnotryan

As per liaising with the manufacturer, the issue is related to the software rather than the hardware since the issue does not persist on the Selenite machines with GTX 10-series GPUs previously. Nevertheless, we are communicating actively with the manufacture in regards to the resolution for this issue and we shall update this thread officially once a patch has been delivered smile.gif
DSV4600
post Mar 27 2019, 05:22 AM

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QUOTE(mynameisnotryan @ Mar 25 2019, 06:52 PM)
Welcome to my hell  sad.gif  Had to RMA my selenite again because I really just couldn't tahan the crackling happening so frequently. Haih really sucks to see another person experiencing the same issues as me, really thought I was an isolated case.
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Hello there. Another Selenite user reporting in. I bought my baby on 09/03 as rush order, and got it on 12/03, as I'm working in West Africa (Guinea-Bissau). Facing same crackling sound issue as well. Besides that, I think the laptop is really top-notch and a fantastic companion. Customer Service from Illegear is also superb - really hope they can solve this crackling issue. Wish the speaker + sub-woofer could pump sounds out at louder decibels.
l2k
post Mar 28 2019, 07:44 AM

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Seems like the crackling sound is a common issue for selenite users. I guess I am on the lucky side as I have been experiencing minimal cracking sound, perhaps as I usually keep the volume quite low (below 30). I only experience some very minor cracking if I stop a video or quit a game for example.

Finger crossed for a driver update. blush.gif
Volt
post Mar 28 2019, 10:20 AM

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I try using my previous solution that I used to solve my dell inspiron 7559 pop sound problem by disabling power management for the audio and so far, it help minimizing the crackling or pop sound. It help making it less noticeable then before an Im happy with the outcome so far.
l2k
post Mar 28 2019, 03:07 PM

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QUOTE(Volt @ Mar 28 2019, 10:20 AM)
I try using my previous solution that I used to solve my dell inspiron 7559 pop sound problem by disabling power management for the audio and so far, it help minimizing the crackling or pop sound. It help making it less noticeable then before an Im happy with the outcome so far.
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Wondering how you disable the power management for audio? Don't seem to have this one in the power plan.

Was googling this issue and found the following. It seems like it is not selenite problem, but some other users have experienced same thing.

https://www.drivereasy.com/knowledge/audio-...ows-107-solved/

The original news shared 3 solutions: 1) minimum processor state to 100% (not desirable for heat and battery life) 2) Disable ATI HDMI (not applicable to us) 3) DPC latency (interesting one)

However, what caught my eye is one of the user in the comment section actually solved his popping issue with "fast boot disable".
SOLUTION: Disable Fast Boot
STEPS: Control Panel - Power Options - (Left) Choose What The Power Buttons Do - Change Settings That Are Currently Unavailable - Now Uncheck or Deselect 'Turn On Fast Startup' - Click Save Changes and then fully Shut Down Computer (not restart) - Power Computer Back On - PROBLEM SOLVED.

Will try it after work and report here.

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