Item Lost at the middle of Courier to my customer at terengganu ..
happen like this, i use NATIONWIDE to send to my customer.

Friday 15/06/07 Boy come pickup and i using company account send it always used and no problem at all, i using a chinese newspaper wrapping my P990i full box and i will wait boy come and collect the parcel.

after 6pm they will start doing processing and delivery the item at night to every single state.

Saturday 16/6/07 my customer receive the box but P990i Phone and 1GB sony MSPD card also LOST not inside the BOX???? I shock when my customer call me and telling me this cases happen and i will call to the Nationwide branch at terengganu and ask about that what was happen, tracking number also trace and is correct, item also send out.

what i suspect 100% the item lost in the middle of way, cause the box i using chinese newspaper wrapping the box is un-wrapping and my customer receive the item and open the envelope he can see directly the P990i original box and not with the newspaper wrapping mean the Parcel already open by some1 at the company processing department.

Customer not bising as he also understand is not my fault and we both way also chasing nationwide to come out the solution and explanation. the nationwide want my customer return all the thing that my customer receive just now and dunno what they wanna do after that and i ask my customer dont give anything back to them and my customer will go to their office tomorrow and see what going on.

Now i wana you guys help me and give some advice that if i the item Lost would the company pay the assurance of the item lost ??? or they just leave like dunno and become nothing happen?
please is 1.3k item man.

I need help here. What should I do

I used Nationwide for almost 5 years now no problem occured at all.. u can complain and claim from Ntionwide services and say ur item lost, suspect the guy who sent items stole it..

i already make complaint about the lost at terengganu branch but i still not believe the branch can do anything move and i also send a feedback complaint to HQ via email, monday i will call againt and make the complaint .... i dont care as i wan to make complaint and claim back the P990i more then Cash i want.

normally they got insurance for it..you cant blame the boy who sent it out..maybe its the driver or the one who collect or the one who sent it out or anyone involve in the sending out and receiving it..hard to blame

But i doubt the insurance is for RM1000....
Unless u declare the item worth when u send it....

unlucky day of me and the customer
but customer are also good man laa he never blame me and scold me

go file for insurance with nationwide. if im not wrong u have a time limit of 30days after u ask the boy collect.

no worry i will call up and do all i can done for claiming the lost at HQ ....

same case happened before
there is too many who touch on the parcel in the process
and i doubt they will give you an good resolution for it

Hopefully can claim it as fast as possible.

insurance claim is about 1 ~3 mths depending on how the work >___>"""

as long as can claim i think can wait looo...
but still argue until make it process faster

but few question rise in my mind
if the worker want to steal the phone,why not they just keep the parcel?
and how they know what is inside?
impossible for them to open every parcel to see right ?
or seller declare it is a phone inside ?

they will be a no ending arguement,
remember ~5ive~ and gtoracer case?

i guess the postman take it so that there is still the proof that it's signed and delivered for...if he take the whole parcel, then no one would sign that it's received and it's 100% the postmen;s fault ...just my opinion though...ya agree that its a never ending case as can said it's the seller who did not send, or buyer took it, or postmen took it....another headache issue

yes....i also got think those question in my mind with my wife.
i dint mention anything to the nationwide 1st delivery until this it happen .
cos this is company account and long term lio ....we do the delivery
anyway tomorrow i will argue and what they said.

i know this will never ending issue with both party..
that why when the boy back to my customer home and collect the everything he send cos the offfice staff call the boy to go back and collect it (after i complaint).
anyway serious i will want them get out the solution and claim or not this will be send complaint to MCA consumer department.

Use newspaper to wrap?Big problem lol....i tink wont get back phone di..or maybe they say tercicir???

haha cos i use the paper for wrapping and my wife use another natiowide parcel plastic that once seal are hard to open and even sealed also cannot be gum back ....
and the newspapaer i wrap is using the double tag round and round the box lolo....
tercicir also with delivery to my customer with the box without phone and 1gb memory , card, just left the accessories inside..

HI, i am the buyer here.. come here to discuss about the best solution. thank everyone...

to sasaug: please post my card tomorrow. please dont delay it.thank.

always separate / take off the battery from the phone when dealing via postage

coz got a device which is more easier to get locally for detecting lithium-ion battery wave (i.e handphone / laptop)..

when connecting the battery & hp / laptop even in off-mode, it'll transmit the wave for the device to detect..

just my frendly advice

Well, what I worry is if you didn't buy insurance for the phone, they won't compensate you in full. Like Poslaju, the maximum amount they will compensate is RM300 for parcels for shipments without insurance. I'm not sure about the courier you're using but if they compensate less than the amount of the phone, I guess you need to top up and resend the phone to the customer, it will be unfair for the customer to bear the lost together.

thanks for the info ..
as i mention to all postage will bear the lost whatever happen. agree will deal that is the main T&C of my.
anyway now i do done my side here with tracking number .
now the side of the branch there having problem and trying to hide something about the lost of the phone, cos my customer yesterday going for the office and argue with the in charge person but when is there the clerk tell my customer the branch manager is not in and taking MC leave, u know what actually the manager is just seat infront with my customer only, all this i already call and complaint to the HQ this morning and all will investigate in 24hrs and i was complaint the service at terengganu was really bad.

just push them. hell with them.. they deserve it.. sue them if u want.. dun give chance...

u sue adi, everyone will follow u also.. if everyone sues them if they lose something, they're service sure improve.. n since their company quite big, better also.. can get more $$... then can treat us all makan also

This post has been edited by jakesean: Jun 18 2007, 08:18 PM

this for sure will sue or they will see the newspaper that i go for MCS or Consumer department for reports the bad of nationwide.

@ rkwan67
I edi post the card...and bank in the remainder for the 3rd unit...Sorry...

@ FMF@LPF
Thanks for calling me last night....how is it now?

waiting they feedback within 24hrs time...
they do also updated every single email for the process.

really got such thing?
which place selling it? im interested to get one myself

dunno ask the taiko lo

U dun wan to leak the thing u told me?abt the insurans one...

Just receive the call from Nationwide HQ .. seo terengganu sending memo to terengganu branch about to processing the lost.

As long as i know, they will not responsible to refund u the amount since all courier company do mention that maximum liability of the carriage per consignment shall not exceed RM200 for any reason whatsoever and the carrier shall not be liable for any incident / loss in this shipment.

Unless, you pay extra insurance to insured the shipment then different story.

err have to agree, but they will look up into it , coz this hp was sent using a company account lar so they will settle the problem faster , coz if not nama buruk for them ,,

i do mention with the HQ this morning when they call me up,
anything cannot solve then see them at newspaper
will sue up at CONSUMER DEPARTMENT AND MCA DEPARTMENT.

Then ur company will know u use tat acc laaa...

I don't think they will care about the repo.

YES.

Then try and see will know then ....

Maybe nationwide can blame that ur customer take the handphone and claim that he is not receiving it. there is no any prove.

Good luck to u, hope u can solve the case.
And I will remember NATIONWIDE EXPRESS = UNTRUSTABLE and spread its bad name among my friend...

Exactly wht I heard frm my souces too. Many posmen (frm PosLaju) use 'em & curi high-end hp especially whn parcel already declared as containing it


Unless the parcel was insured for certain amount, 4get getting anything more than RM 300. And I totally dont understand why wanna complain lah wht lah. All useless & stop wasting ur time even thinking bout it

By law, even if u can bring 'em 2 Consumer's Tribunal, u'll only get wht was stated according to T & C.



This forum really needs ppl who can think like u. Absolutely rite, u can nvr lawan 'em act. They can easily say evrythin' were sent nicely & consignee suddenly makin' wild claims

This might even land that person in serious trouble

If we declare what are inside there and if after that some1 try to make dirty work inside then if still lost then would it be claim 100% ? this question i do ask yesterday when the HQ ppl call me and tell me the process, the person just stuck on the middle of my question and cannot answer until she suddenly say mayb this question i need bring up to my manager and see the outcome? is this a 100% T&C they make for special amount or package if we declare what is inside the parcel we wanna send???? even cant pay the full amount that the item lost.

dude, as I see it, it's a nv ending story... unless customer reject the item when it was delivered to him.
Even in customer tribunal oso very hard 2 win. Newspaper/News won't publish this issue unless it involves alot of people or money.

Reasons they(nationwide) can give:
-U send empty package.
-Customer received package & took out the item, then declare no item.

Even if you manage 2 get them to compensate you, like many forumers have posted before, the T&C (I dunno 4 nationwide coz nv used them) states only MAX rm200-rm300 if you didn't purchase xtra insurance to cover it.

Hi TS,

I strongly suggest making police report as soon as possible, get both party sender and receiver to make a report.

Police report are valid legal documents, you will definately need them when people (no matter which party) start twisting their words and changing their story. File a police report now and show it to the delivery company, then they will know that this is SERIOUS.

normally it cuz of the workers...
i dun think so u can claim anything from them...
unless u can proof ur thing inside the box...
i experience it b4, i lost RM600 stuff, at the end , nothing they do...

Show the receipt, the receipt must state the weight of the item right ?
P990i is around 950gram with packing.



This post has been edited by Renee: Jun 27 2007, 08:53 PM

the person incharge already take the weight and found the weight b4 is more heavy than after send out.