QUOTE(cynicks @ Apr 2 2019, 09:23 PM)
Finally, got my replacement XS Max back.
MacCity handled the warranty. And initially, they gave me some issue saying that my phone (T&L) is a China Unicorn unit. They can’t process the warranty. It is only accepted for China Mobile.
After talking to Apple support again, and requesting Apple to make this warranty. They did as what Apple told them to.
And I’m unsure if this information is true. The technician mentioned that China Unicorn models have different bands compare to the rest of the world. So he is suspecting why I’m having the slow data issue. Which is not compatible with Malaysian bands.
Short story, Apple replaced me back with a local MY unit. E-Sim and Sim. I don’t have Maxis to try on the E-sim. So I can’t report back if my problem is still lingering on this new phone.
QUOTE(asamalikum @ Apr 3 2019, 03:11 PM)
for 2018 model, it's the same phone; however they'll lock certain network and functions based on the said country. eg, they'll lock FaceTime calling in china and uae.
in terms of past model, it's a bit complicated, eg. all phone purchased from apple china will support all 3 networks (china mobile, china unicom, china telecom). however, if it's purchase from any of the above telco, it'll have limited compatibility.
Did you reach out to T&L for warranty claims? T&L offers 1 Year Seller Warranty.
They have a local partner in Malaysia Office to handle the replacement.
Claiming your warranty through T&L, by right they will replace another A2104 Dual SIM iPhone XS Max?
Although both China and Hong Kong iPhone XS Max is A2104, the extended model codes are different. You can find the information on your original box.
For instance:
China set ~ iPhone XS Max 64GB Gold (MT732
CH/A)
Hong Kong set ~ iPhone XS Max 64GB Gold (MT732
ZA/A)
It's not ethical that T&L gave you a China Unicorn set as they are advertising Hong Kong sets all along on Qoo10.
Although CH and HK A2104 have the same cellular bands, like asamalikum said they'll lock certain network and functions based on the corresponding country